Partially Degraded Service

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Degraded Performance
90 days ago
99.99 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
99.93 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Degraded Performance
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
99.94 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Degraded Performance
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments ? Degraded Performance
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
99.98 % uptime
Today
POS Operational
Back Office Operational
90 days ago
99.98 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.99 % uptime
Today
POS ? Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
100.0 % uptime
Today
Purchase ? Operational
90 days ago
99.99 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations ? Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 14, 2025
Lightspeed X-Series, C-Series, E-Series and R-Series scheduled Gift Card maintenance
Completed - The scheduled maintenance has been completed.
Aug 14, 08:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 05:30 EDT
Scheduled - We will be conducting scheduled maintenance for our Gift card feature. During this time, you might experience degradation of an ability to sell, redeem or add funds to gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Aug 13, 11:09 EDT
Aug 13, 2025
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.16.1
Completed - The scheduled maintenance has been completed.
Aug 13, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Wednesday, August 13 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

RESOLVED
- Fixed an issue where Pay at Table receipts failed to print on Lightspeed Payments terminals when orders contained modifiers.
- Pay at Table now handles tables with no active order without showing unnecessary errors and provides a clearer warning message.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Aug 12, 03:35 EDT
Aug 12, 2025

No incidents reported.

Aug 11, 2025
Back Office password policy update
Resolved - This incident has been resolved.
Aug 11, 17:12 EDT
Monitoring - As part of ongoing efforts to strengthen account security, new password requirements are being introduced. While most users will not need to take action, you may be asked to update your password if it doesn't meet the new standards. Passwords must be over 10 characters, unique, hard to guess, and not previously used. Thank you for your understanding.
Jul 29, 03:48 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.16.0
Completed - The scheduled maintenance has been completed.
Aug 11, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Monday, August 11 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

IMPROVED
- Improved security checks for POS payment processing.

RESOLVED
- Fixed an issue where order notes on POS could exceed 255 characters; an error is now shown if the limit is reached.
- Fixed an issue where selecting “None” in product lists did not clear all selected items.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Aug 5, 04:36 EDT
Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025
Errors when accessing Golf
Resolved - This incident has been resolved.
Aug 8, 16:47 EDT
Monitoring - A fix has been implemented, and we are monitoring current performance.
Aug 7, 14:08 EDT
Investigating - Lightspeed Golf is currently experiencing an issue degrading app performance affecting many workflows. We are actively investigating this incident.
Aug 7, 12:51 EDT
Aug 7, 2025
Error processing internal service messages
Resolved - This incident has been resolved.
Aug 7, 18:30 EDT
Update - We are currently working on remedying affected data
Aug 3, 23:08 EDT
Identified - There was an error with processing internal service messages, between the times of 1:15am and 2:15am UTC. This has caused a delay of processing messages during that time period and we are working on reprocessing those messages.
Jul 31, 00:53 EDT
Aug 6, 2025
Lightspeed X-Series, C-Series, E-Series and R-Series scheduled Gift Card maintenance
Completed - The scheduled maintenance has been completed.
Aug 6, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 00:00 EDT
Scheduled - We will be conducting scheduled maintenance for our Gift card feature. During this time, you might experience degradation of an ability to sell, redeem or add funds to gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Aug 5, 12:16 EDT
Aug 5, 2025
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.15.1
Completed - The scheduled maintenance has been completed.
Aug 5, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, August 5 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
- The POS will now auto-refresh once daily to help maintain stability and ensure the app reflects the latest updates without manual intervention.

IMPROVED
- Ongoing performance optimisations have been made across the POS, including improvements to PIN entry, the Tables screen, and image loading.

RESOLVED
- Lite plans can now be activated correctly when trialling the Purchase, Produce, or Insights add-ons.
- Newly assigned Lightspeed Payments terminals now appear immediately after refreshing the terminal list.
- Pay at Table now correctly includes service charges in totals and displays receipts that match your POS.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Jul 31, 00:29 EDT
Aug 4, 2025

No incidents reported.

Aug 3, 2025
Retail: Smart terminal lost connectivity and appear as offline
Resolved - Transactions are now being processed normally.
Aug 3, 13:25 EDT
Update - We are still investigating the issue, which appears to primarily affect merchants in Utah, Colorado, and Idaho. In the meantime, please connect the terminal to a hotspot to allow processing.
Aug 1, 14:12 EDT
Investigating - We are still investigating the issue, which seems to affect merchants mainly in Utah, Colorado, and Idaho. In the meantime, please connect the terminal to hotspot mode to allow processing.
Aug 1, 13:21 EDT
Aug 2, 2025

No incidents reported.

Aug 1, 2025
C-series Intermittent connection errors
Resolved - This incident has been resolved.
Aug 1, 05:50 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 31, 07:16 EDT
Update - We've noticed that the connection errors reappeared, we are continuing to work on a fix for this issue.
Jul 31, 07:03 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 31, 05:42 EDT
Jul 31, 2025
Issues when receiving stock
Resolved - The issue has now been fixed.
Jul 31, 01:48 EDT
Identified - We've identified an issue when receiving stock and are working to fix it.
Jul 31, 00:22 EDT
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