All Systems Operational

Lightspeed Retail (X-Series) Operational
90 days ago
100.0 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments ? Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Back Office Operational
90 days ago
100.0 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
99.99 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
99.98 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
99.98 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
99.98 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.97 % uptime
Today
POS ? Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
100.0 % uptime
Today
Purchase ? Operational
90 days ago
99.99 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations ? Operational
90 days ago
99.63 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Lightspeed Retail (R-Series Home) scheduled database maintenance Jun 10, 2025 06:00-22:00 EDT

Scheduled maintenance for the Home tab database will extend an additional day. This database upgrade is now scheduled for Tuesday, June 10th, requiring a full day of maintenance. While service interruptions are not anticipated, performance may be affected. All critical system components will remain fully available. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.

Posted on Jun 09, 2025 - 15:57 EDT

Lightspeed Restaurant (O-Series) - Scheduled Maintenance Jun 10, 2025 09:00-09:30 EDT

Start time: Tuesday, June 10 at 11:00 PM AEST
Scheduled duration: 30 minutes

We’ll be performing scheduled maintenance to improve system speed and reliability.

No downtime is expected, but you may notice a brief slowdown or minor issues for up to 5 minutes during this time. The full 30-minute window gives us time to complete the work and ensure everything runs smoothly.

There’s nothing you need to do — we’ll be monitoring everything closely.

Thanks for your understanding,
The Lightspeed Team

Posted on Jun 10, 2025 - 00:01 EDT

Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.12.0 Jun 17, 2025 01:00-02:00 EDT

We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, June 17 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

IMPROVED
- Search and load times across POS and Back Office are now faster, helping you get things done with less waiting.

RESOLVED
- Fixed an issue where users couldn’t exit the Split by Price screen after a partial payment.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Posted on Jun 09, 2025 - 23:38 EDT
Jun 10, 2025

No incidents reported today.

Jun 9, 2025
Completed - The scheduled maintenance has been completed.
Jun 9, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 06:00 EDT
Scheduled - Scheduled database maintenance for the Home tab database will take place all day on Monday, June 9th. An upgrade will be performed during this time. While service interruptions are not anticipated, performance may be affected. All critical system components will remain fully available. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.

Jun 6, 14:09 EDT
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025
Completed - The scheduled maintenance has been completed.
Jun 3, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, June 3 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

RESOLVED
- Fixed an issue preventing users from editing variant parent products (e.g. name, description, category), introduced in 11.11.0.
- Resolved a login issue where users couldn’t access Insights directly via its web URL.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Jun 2, 22:20 EDT
Jun 2, 2025
Completed - The scheduled maintenance has been completed.
Jun 2, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Monday, June 2 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

IMPROVED
- Back Office receipt settings (like address, phone, and product notes) now carry through to emailed receipts for a consistent customer experience.

RESOLVED
- Fixed a rounding issue where Total Inc Tax was slightly incorrect on tax invoices with multiple payments.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

May 30, 03:37 EDT
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025
Resolved - This incident has been resolved.
May 29, 23:49 EDT
Identified - Some customers are advising they are unable to load POS.

If you are having this issue, please perform a full app repair as described here:
https://o-series-support.lightspeedhq.com/hc/en-us/articles/31329410260891-Repair-Lightspeed-Restaurant-POS-O-series#h_36505890091539748005422

This should force your iPad to pull down our latest hotfix.

May 29, 22:37 EDT
Resolved - A small amount of clients had POS registers that did not accept the hotfix update released this morning.

This update has been rolled back across O-Series for now.

Any venue still seeing payment failures when trying a payment should attempt a POS sync to restore connectivity.

May 29, 22:09 EDT
Completed - The scheduled maintenance has been completed.
May 29, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 21:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Friday, May 30 at 11:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

RESOLVED
- Fixed an issue where payments were being cancelled if not completed within 60 seconds. The POS now waits up to 120 seconds before cancelling, giving customers more time to finish paying.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

May 29, 20:53 EDT
May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.