Back Office password policy update
Monitoring - As part of ongoing efforts to strengthen account security, new password requirements are being introduced. While most users will not need to take action, you may be asked to update your password if it doesn't meet the new standards. Passwords must be over 10 characters, unique, hard to guess, and not previously used. Thank you for your understanding.
Jul 29, 2025 - 03:48 EDT
Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.99 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
99.93 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
99.94 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments ? Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
99.98 % uptime
Today
POS Operational
Back Office Operational
90 days ago
99.98 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.99 % uptime
Today
POS ? Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
100.0 % uptime
Today
Purchase ? Operational
90 days ago
99.99 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations ? Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 30, 2025

No incidents reported today.

Jul 29, 2025

Unresolved incident: Back Office password policy update.

Jul 28, 2025
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.15.0
Completed - The scheduled maintenance has been completed.
Jul 28, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Monday, July 28 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

IMPROVED
- Pay at Table payments are now more stable, even during longer customer interactions.

RESOLVED
- You can now search for customer tags in POS without worrying about letter casing (e.g. "U10" and "u10" return the same result).

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Jul 23, 03:03 EDT
Jul 27, 2025

No incidents reported.

Jul 26, 2025

No incidents reported.

Jul 25, 2025

No incidents reported.

Jul 24, 2025

No incidents reported.

Jul 23, 2025

No incidents reported.

Jul 22, 2025
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.14.1
Completed - The scheduled maintenance has been completed.
Jul 22, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, July 22 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
- Certain API clients can now edit POS-created orders at approved sites, supporting smoother integration with table service apps.

IMPROVED
- Faster performance when logging in or switching users on the POS.
- Smoother experience on the Tables screen with reduced lag during repeated use.

RESOLVED
- Fixed an issue where swipe-to-remove didn’t work when the register returned to the Users page after a sale.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Jul 17, 19:58 EDT
Jul 21, 2025

No incidents reported.

Jul 20, 2025

No incidents reported.

Jul 19, 2025

No incidents reported.

Jul 18, 2025
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.14.0.1
Completed - The scheduled maintenance has been completed.
Jul 18, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 00:00 EDT
Scheduled - Update Time: Friday, July 18 at 14:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 14:00 AEST.

A backend maintenance update is planned for today. No expected impact to POS or Back Office.
Jul 17, 21:11 EDT
Jul 17, 2025

No incidents reported.

Jul 16, 2025
Lightspeed Payments - Partial Payout delay for Hospitality Merchants
Resolved - The technical issues causing the partial delays has been resolved. All missing transactions should be captured and included in the next available payout.
Thank you for your patience as we resolved this issue.
Jul 16, 03:08 EDT
Identified - The technical issue causing the partial delays has been resolved. We're currently working to reduce the partial settlement delay for the impacted portion of your card sales transactions.
We will continue monitoring and provide a new update if required.
Thank you for your patience while we resolve this issue.
Jul 8, 10:25 EDT
Investigating - Since the 7th of July, an external technical issue has slowed the settlement of some Lightspeed Payments sales. Card transactions are processing as usual, but a portion of your card sales transactions will be deposited later than normal.
Our payments team is working closely with our banking partner to restore normal settlement speed as quickly as possible.
We understand how important fast access to funds is for your business and will keep you updated. Thank you for your patience while we resolve this issue.
Jul 8, 08:41 EDT
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