Lightspeed eCom

Incident Report for Lightspeed - Status Page

Resolved

This incident has been resolved.

Posted Sep 08, 2021 - 21:32 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 08, 2021 - 14:27 EDT

Update

We are continuing to investigate this issue.

Posted Sep 08, 2021 - 14:26 EDT

Update

We are continuing to investigate this issue.

Posted Sep 08, 2021 - 14:16 EDT

Investigating

We are currently investigating an issue affecting merchants using Lightspeed eCom. Some merchants are reporting internal server errors when adding items to the cart/checking out. The issue is currently affecting shops using Shipstation. A dedicated team is investigating the issue.

Posted Sep 08, 2021 - 14:09 EDT

This incident affected: Lightspeed eCom (C-Series) (Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia)).