Performance issue Lightspeed eCom EU.
Incident Report for Lightspeed - Status Page

At 13:49 CEST we started normal maintenance to our infrastructure. During the maintenance we have isolated two of our servers for investigation. During this isolation process the anti-DDoS hardware, managed externally, kicked in and started to filter the traffic. At 13:52 CEST the HTTPS traffic got fully restored, remaining the issue on the HTTP traffic. Moments later, we learned that the traffic was being filtered by our external anti DDoS software. In conjunction with our hosting provider KPN we stated to make changes to the anti DDoS software to allow more legit traffic to be accepted. At 17:04 CEST the traffic was fully restored and back to normal.

We understand that these issues have occured at a critical time for your business and we have made every effort to ensure that you don’t experience any further system interruptions.

Posted 6 months ago. Dec 04, 2018 - 11:52 EST

This incident has been resolved.
Posted 6 months ago. Dec 04, 2018 - 11:49 EST
The root cause of the issue has been found. In conjunction with our network provider we have made changes to the infrastructure to accommodate all traffic; HTTP and HTTPS.
Posted 6 months ago. Dec 04, 2018 - 11:04 EST
A small percentage of HTTP traffic is being served. In addition, we continue our research on the slowness for HTTP connections.
Posted 6 months ago. Dec 04, 2018 - 10:38 EST
We are continuing the research on the HTTP traffic.
Posted 6 months ago. Dec 04, 2018 - 08:55 EST
We are monitoring the slowness on HTTP only traffic. HTTPS traffic has been restored. This means that slowness could be experienced on websites. traffic is restored.
Posted 6 months ago. Dec 04, 2018 - 08:20 EST
A fix has been implemented and we are monitoring the results.
Posted 6 months ago. Dec 04, 2018 - 07:58 EST
We are currently investigating a performance issue within our Lightspeed EU eCommerce environment. Our storefront and API might be affected.
Posted 6 months ago. Dec 04, 2018 - 07:53 EST
This incident affected: Lightspeed eCom (Lightspeed eCom (Europe)).