This incident is now resolved. You might still have to restart your terminal before attempting a new sale to ensure you are reconnected to our systems.
Posted Mar 18, 2019 - 15:46 EDT
Update
Our systems are back to normal. Please restart your terminal before attempting a new sale.
Posted Mar 18, 2019 - 14:57 EDT
Monitoring
A fix has been implemented and we are monitoring our systems. The error rate is now dropping. Please restart your terminal before attempting a new sale.
Posted Mar 18, 2019 - 14:26 EDT
Identified
The issue has been identified and our teams are working on a fix.
Posted Mar 18, 2019 - 13:50 EDT
Investigating
We have identified an issue affecting users of Lightspeed Payments and Vantiv payments with Lightspeed Retail. A dedicated team is researching the issue. We will update you as more information becomes available.
Posted Mar 18, 2019 - 12:58 EDT
This incident affected: Lightspeed Retail (R-Series) (Retail POS) and Lightspeed Restaurant (K-Series) (Lightspeed Payments).