Our monitoring indicates that our Hospitality, eCom and Retail systems have recovered from this incident and are fully operational.
Posted Jul 02, 2019 - 11:07 EDT
Update
Our systems appear to be recovering. Our monitoring indicates that our Hospitality and eCom systems have recovered from this incident. Some queued processes may take time to complete post recovery. We are continuing to monitor our Retail system.
Posted Jul 02, 2019 - 10:43 EDT
Update
We are continuing to monitor for any further issues.
Posted Jul 02, 2019 - 10:42 EDT
Monitoring
Cloudflare has implemented a fix for this issue and is currently monitoring the results. We will keep you updated as more information becomes available. You may follow the Cloudflare status page for more information: https://www.cloudflarestatus.com/.
Posted Jul 02, 2019 - 10:18 EDT
Identified
We have identified an issue with one of the ISPs our customers rely on. They are actively working on resolving the issue. We will keep you updated as more information becomes available. You may follow the Cloudflare status page for more information: https://www.cloudflarestatus.com/.
Posted Jul 02, 2019 - 10:05 EDT
Investigating
We have identified an issue that is affecting our eCom, Hospitality and Retail products. A dedicated team is researching the issue. We will update you as more information becomes available.
Posted Jul 02, 2019 - 09:57 EDT
This incident affected: Lightspeed Retail (R-Series) (Retail POS, Retail API, Analytics) and Lightspeed eCom (C-Series) (Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia)).