The incident has been resolved. All systems are operational.
Posted Jul 17, 2020 - 18:20 EDT
Update
We are continuing to monitor the issue.
Posted Jul 17, 2020 - 18:18 EDT
Monitoring
Our services are slowly recovering. We will continue to monitor the issue.
Posted Jul 17, 2020 - 18:10 EDT
Identified
A third party provider has experienced a major outage in their services. This is impacting the availability of our Lightspeed products. A team has reached out to our service providers and are looking into the issue right now.
Posted Jul 17, 2020 - 17:55 EDT
Investigating
We are currently investigating an outage affecting all merchants using Lightspeed. A dedicated team is investigating the issue.
Posted Jul 17, 2020 - 17:36 EDT
This incident affected: Lightspeed Retail (R-Series) (Retail POS, Retail API, Analytics), Lightspeed eCom (C-Series) (Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia)), Lightspeed Loyalty (Dashboard, Hospitality Integration, Retail Integration), Lightspeed Golf (Tee Sheets, Marketplace, House Accounts, Business Intelligence, Mobile Apps, Partner API), and Lightspeed Restaurant (K-Series) (Lightspeed Payments).