This morning we experienced service disruptions that limited access to the eCom back office and API. At 06:52 UTC we identified that there were issues with eCom, especially relating to accessing the back office. A dedicated team was immediately formed to handle the disruptions and mitigate the impact.
We identified that there was performance degradation due to misconfiguration in a caching server that occurred as part of a regular, automated procedure. As soon as the cause was identified, our team of engineers was engaged and resolved the issue, with all systems operational by 07:52 UTC.
We understand that these issues have occurred during a busy period in the day and we have made every effort to ensure that you don't experience any further system interruptions.
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