Lightspeed - Status Page Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Lightspeed Retail (X-Series) Operational

Authentication Operational

Customer Management Operational

Gift Cards & Store Credits Operational

Inventory Operational

Quotes Operational

Payments Operational

Products Operational

Retail POS Operational

Retail POS for iPadOS Operational

Reporting Operational

Sales History Operational

Stock Control Operational

Workflows Operational

Product pricing Operational

Service Orders Operational

Setup Operational

API Operational

Help Centre Operational

www.vendhq.com Operational

Lightspeed Retail (R-Series) Operational

Retail POS Operational

Retail API Operational

Analytics Operational

Integrated Payments Operational

Lightspeed eCom (C-Series) Operational

Lightspeed eCom (Europe) Operational

Lightspeed eCom (North America & Australia) Operational

Lightspeed Restaurant (G-Series) Operational

90 days ago

100.0 % uptime

Today

POS Operational

Lightspeed Payments Operational

90 days ago

100.0 % uptime

Today

Backoffice Operational

90 days ago

100.0 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

Lightspeed Restaurant (K-Series) Operational

POS Operational

Back Office Operational

Back Office - Reporting Operational

API (incl. Online Orders) Operational

Order Anywhere Operational

Payments Operational

Lightspeed Payments Operational

Lightspeed Restaurant (L-Series) Operational

90 days ago

100.0 % uptime

Today

Manager Operational

POS Operational

API (incl. Online Orders) Operational

Lightspeed Payments Operational

90 days ago

100.0 % uptime

Today

Lightspeed Golf Operational

Tee Sheets Operational

Marketplace Operational

House Accounts Operational

Business Intelligence Operational

Mobile Apps Operational

Partner API Operational

Lightspeed Loyalty Operational

Dashboard Operational

Hospitality Integration Operational

Retail Integration Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Lightspeed Retail (X-Series) scheduled database maintenance Apr 22, 2024 22:00-22:15 EDT

We will be conducting scheduled maintenance on our Payment database within a 15-minute window. This process will commence at 2 AM UTC on Tuesday, April 23rd. Throughout this maintenance window, certain payment methods, as outlined below, may experience a few seconds of unavailability for transactions. Should a payment type be unavailable at any given moment, a message will promptly appear on your sales screen upon selection, notifying you of its status.

For payment types not listed, sales will not be synced until the maintenance is complete. After the maintenance on the web platform, sales will be automatically synced. However, on iOS, merchants will need to manually sync the errored sales that happened during the few seconds of unavailability by following the steps here: How to sync errored sales on iPad (https://x-series-support.lightspeedhq.com/hc/en-us/articles/360000729935-How-to-sync-errored-sales-on-iPad)

Affected payment types:

US/Canada:
- Worldpay
- Square
- Chase
- Klarna
- Worldpay Integrated
- Global
- Payment Gateway (X-Series/Vend Reseller Payment Type)
- CardConnect
- NAB (North American Bancard)
- EVO
- First Data
- Payroc
- Beyond
- TSYS
- Heartland
- Clearent
- Solvent
- Elavon
- BB&T

UK:
- Square
- Klarna

AU/NZ:
- Square
- Klarna
- Verifone
Posted on Apr 14, 2024 - 22:36 EDT

Past Incidents

Apr 18, 2024

No incidents reported today.

Apr 17, 2024

Australia delay in payouts for Lightspeed Payments Merchants

Resolved - This incident has been resolved.
Apr 17, 04:52 EDT

Investigating - We are currently investigating payout delays for a subset of Lightspeed Payments merchants in Australia.
Apr 16, 04:21 EDT

Apr 16, 2024

Possible degradation seen with Capital One card Holders

Resolved - This incident has been resolved.
Apr 16, 13:47 EDT

Investigating - We are currently investigating this issue. There are reports of merchants receiving failed errors when trying to process transactions on Capital One Cards.
Mar 19, 11:57 EDT

X-series: Lightspeed Payments reports are not accessible for a small subset of merchants

Resolved - This incident has been resolved.
Apr 16, 13:46 EDT

Investigating - We are currently investigating the issue.
Apr 16, 07:58 EDT

Unauthorized errors upon login R-series

Resolved - This incident has been resolved.
Apr 16, 10:08 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 09:41 EDT

Investigating - We are currently investigating this issue.
Apr 16, 09:31 EDT

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

R-series, C-series and L-series Lightspeed Payments users might experience a delay in payment processing

Resolved - This incident has been resolved.
Apr 13, 14:54 EDT

Update - We are continuing to monitor for any further issues.
Apr 13, 14:24 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 14:23 EDT

Investigating - We are currently investigating a payment processing issue for R-series, C-series and a few select L-series merchants
Apr 13, 14:11 EDT

Financial Services Terminal settings not saving

Resolved - This incident has been resolved.
Apr 13, 08:35 EDT

Investigating - We are currently investigating an issue affecting the L-series back office, specifically related to our Financial Services Terminal settings module
Apr 13, 07:23 EDT

Apr 12, 2024

No incidents reported.

Apr 11, 2024

Issues with Reporting in Merchant Portal for AU Merchants (O-Series)

Resolved - This incident has been resolved.
Apr 11, 16:59 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 16:31 EDT

Investigating - We are currently investigating this issue.
Apr 11, 15:38 EDT

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

Lightspeed Retail (X-Series) scheduled database maintenance

Completed - The scheduled maintenance has been completed.
Apr 8, 22:09 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 EDT

Scheduled - We will be conducting scheduled maintenance on our Payment database within a 15-minute window. This process will commence at 2 AM UTC on Tuesday, April 9th. Throughout this maintenance window, certain payment methods, as outlined below, may experience a few seconds of unavailability for transactions. Should a payment type be unavailable at any given moment, a message will promptly appear on your sales screen upon selection, notifying you of its status.

For payment types not listed, sales will not be synced until the maintenance is complete. After the maintenance on the web platform, sales will be automatically synced. However, on iOS, merchants will need to manually sync the errored sales that happened during the few seconds of unavailability by following the steps here: How to sync errored sales on iPad (https://x-series-support.lightspeedhq.com/hc/en-us/articles/360000729935-How-to-sync-errored-sales-on-iPad)

Affected payment types:

US/Canada:
- Worldpay
- Square
- Chase
- Klarna
- Worldpay Integrated
- Global
- Payment Gateway (X-Series/Vend Reseller Payment Type)
- CardConnect
- NAB (North American Bancard)
- EVO
- First Data
- Payroc
- Beyond
- TSYS
- Heartland
- Clearent
- Solvent
- Elavon
- BB&T

UK:
- Square
- Klarna

AU/NZ:
- Square
- Klarna
- Verifone
Apr 1, 19:51 EDT

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

Possible issue affecting Wise Pos E readers on X-series

Resolved - This incident has been resolved. We apologise for any inconvenience it might have caused you.
Apr 4, 15:01 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 4, 14:20 EDT

Identified - Further issues have been identified, and our team is working on a fix.
Apr 4, 10:46 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 4, 10:05 EDT

Investigating - We are currently investigating an issue affecting a subset of X-series merchants using LSPay with Wise Pos E payment terminals. We will provide updates here as they become available.
Apr 4, 09:28 EDT

Lightspeed Retail (R-Series) scheduled database maintenance *Updated*

Completed - The scheduled maintenance has been completed.
Apr 4, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 23:00 EDT

Scheduled - We will be conducting scheduled database maintenance on Wednesday April 3rd which will affect a small group of customers. A period of 15 minutes of downtime can occur for some customers. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Apr 3, 18:59 EDT

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