Error when processing payments with Worldline, iZettle, Vantiv and Dejavoo terminals

Incident Report for Lightspeed - Status Page

Resolved

This incident has been resolved.

Posted Nov 12, 2021 - 05:54 EST

Monitoring

We have implemented a fix and will continue to monitor the situation.

Posted Nov 12, 2021 - 05:51 EST

Identified

We have identified the cause of the Lightspeed Retail issue and a dedicated team of engineers is working on a solution.

Meanwhile, a workaround for the issue is available.
The sale can be completed after the error by reopening the sale from the partials report.
Details: https://retail-support.lightspeedhq.com/hc/en-us/articles/360010901473-Completing-sales-in-the-Partial-Payments-report

Posted Nov 12, 2021 - 05:34 EST

Update

Meanwhile, a workaround for the issue is available. The sale can be completed after the error by reopening the sale from the partials report. Details here: https://retail-support.lightspeedhq.com/hc/en-us/articles/360010901473-Completing-sales-in-the-Partial-Payments-report

Posted Nov 12, 2021 - 05:16 EST

Update

We are continuing to investigate the issue.

Meanwhile, a workaround for the issue is available. The sale can be completed after the error by reopening the sale from the partials report. Details here: https://retail-support.lightspeedhq.com/hc/en-us/articles/360010901473-Completing-sales-in-the-Partial-Payments-report

Posted Nov 12, 2021 - 05:08 EST

Update

We are continuing to investigate this issue.

Posted Nov 12, 2021 - 04:31 EST

Investigating

We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.

Posted Nov 12, 2021 - 04:30 EST

This incident affected: Lightspeed Retail (R-Series) (Retail POS, Retail API, Integrated Payments).