During routine maintenance that was scheduled in the early hours of the morning (4:30 UTC), an automated tool managed by our hosting provider made unexpected configuration changes to a database. When traffic began to rise later in the morning, our monitoring tools detected an increase of errors on the storefront.

As soon as these errors were detected by our automated systems, a dedicated team of engineers was assembled to address and resolve the issue.

We have escalated this issue with the provider and are currently working on migrating to an alternate hosting provider in order to improve platform stability.

We understand the impact on your business and sincerely apologize for this. We're going above and beyond to ensure that your business experiences no further system interruptions.

In order to stay up to date on real-time notices related to any incidents affecting performance, we strongly recommend you to keep an eye on our Status Page.