eCom backoffice login failure

Incident Report for Lightspeed - Status Page

Resolved

The incident has been resolved.

Posted Nov 10, 2021 - 06:50 EST

Monitoring

A fix has been implemented and we are monitoring the situation.

Posted Nov 10, 2021 - 06:24 EST

Identified

Our engineers identified the root cause. Due to the incident we have our engineers put the eCom backoffice in maintenance mode. Doing this prevents data loss and allows our engineers to continue working on a fix.

Posted Nov 10, 2021 - 04:08 EST

Update

Our engineers are currently still investigating - eCom backoffice will be put in maintenance mode. This means a message will be showing saying: "Sorry, we’re closed right now."

Posted Nov 10, 2021 - 03:36 EST

Investigating

Our engineers are currently still investigating - eCom backoffice will be put in maintenance mode. This means a message will be showing saying: "Sorry, we’re closed right now."

Posted Nov 10, 2021 - 02:46 EST

This incident affected: Lightspeed eCom (C-Series) (Lightspeed eCom (Europe)).