All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
99.97 % uptime
Today
Inventory Operational
90 days ago
99.99 % uptime
Today
Payments Operational
90 days ago
99.94 % uptime
Today
Products Operational
90 days ago
99.99 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS Operational
90 days ago
99.98 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
99.99 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Retail POS Operational
Payments Operational
API Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Advanced Insights Operational
Inventory Operational
Pulse Operational
Reservations Operational
Tasks Operational
Tempo Operational
Benchmarks & Trends Operational
KDS Operational
AI Assistant Operational
Lightspeed Restaurant (G-Series) Operational
POS Operational
Lightspeed Payments Operational
Backoffice Operational
API Operational
Lightspeed Restaurant (L-Series) Operational
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.99 % uptime
Today
POS Operational
90 days ago
100.0 % uptime
Today
Back Office Operational
90 days ago
99.98 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Purchase Operational
90 days ago
100.0 % uptime
Today
Produce Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Loyalty Operational
90 days ago
100.0 % uptime
Today
Lightspeed Kiosk Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump-It Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
NuORDER (B2B) Operational
90 days ago
100.0 % uptime
Today
The Brand Platform Operational
90 days ago
100.0 % uptime
Today
The Retail / Assortment tool Operational
90 days ago
100.0 % uptime
Today
API's Operational
90 days ago
100.0 % uptime
Today
Hosted Integration Feeds Operational
90 days ago
100.0 % uptime
Today
Genesys IT Operations Operational
90 days ago
100.0 % uptime
Today
Genesys API's Operational
90 days ago
100.0 % uptime
Today
Interface Operational
90 days ago
100.0 % uptime
Today
Genesys Server's Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.14.0 Aug 4, 2026 01:00-02:00 EDT

We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, August 4 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
- Get ahead of the 1 October ban on card surcharges with the new Menu Pricing Assistant. Instead of re-pricing every product by hand, set your card rate and rounding preferences and the assistant suggests updated prices across your products and price lists, ready to review, schedule, and apply in bulk.

IMPROVED
- Added preparation time syncing to Doshii, so delivery and online-ordering ETAs stay accurate, including when you temporarily adjust prep time from the POS.
- Updated Lightspeed Loyalty SMS messages to show "Lightspeed" as the sender instead of a phone number.
- Added the Company ID to webhook and callback payloads, so integrations can route events more easily.

RESOLVED
- Fixed an issue where a bill split across two or more cards printed a receipt for the first card only, so the customer did not get a receipt for every card charged.
- Fixed an issue where a card surcharge on a Smart Hospo terminal payment (via Doshii) was not shown on the POS or the customer receipt.
- Fixed an issue where AI Menu Importer created option set choices as separate products instead of options.
- Fixed an issue where reordering an option set's choices did not send the expected webhook update for online products.
- Fixed an issue where a completed online order could report a course as still pending instead of called.
- Fixed an issue where the AI feedback icon was missing on the Printers page in Back Office.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Jul 30, 2026 - 02:49 EDT

Jul 30, 2026

No incidents reported today.

Jul 29, 2026

Restaurant (O-Series) Back Office Reports delayed for some users
Resolved - This incident has been resolved.
Jul 29, 04:14 EDT
Monitoring - The fix released earlier today has been refined, we will monitor performance.
Jul 29, 02:58 EDT
Identified - Our team are adjusting the work done earlier today to fine tune back office reports performance after users had reported delayed updates. Some users remain impacted by this issue and our team are working to bring this back up to date.
Jul 29, 01:33 EDT

Jul 28, 2026

Back Office Dashboard Reports Not Updating
Resolved - The issue affecting Back Office Dashboard reports not updating has now been resolved.

Our team has verified that the fix has been successfully implemented, and dashboard data is updating as expected.
Jul 28, 21:42 EDT
Monitoring - A fix has been implemented, and we are currently monitoring the results to ensure the issue has been resolved successfully.

We appreciate your patience while we continue to verify the stability of the fix. We will provide another update once monitoring has been completed or if we identify any further issues.
Jul 28, 21:26 EDT
Identified - We are currently investigating an issue where some merchants may experience their Back Office Dashboard reports not updating with the latest data.

Our Development team is aware of the issue and is actively investigating the root cause. We will provide further updates as soon as more information becomes available.

We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.
Jul 28, 20:55 EDT

Jul 27, 2026

Intermittent Issues Viewing Customer Details in Sell Screen
Resolved - This incident has been resolved.
Jul 27, 14:21 EDT
Monitoring - We are currently investigating an issue where merchants are experiencing error messages when attempting to view or load customer details within the X-Series Sell Screen. Our engineering team has identified the cause and deployed a fix. Systems are recovering, and we are actively monitoring to confirm full resolution.
Jul 27, 13:08 EDT
Lightspeed eCom (North America)
Resolved - This incident has been resolved.
Jul 27, 12:07 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 27, 11:59 EDT
Investigating - We are currently investigating an issue affecting merchants using Lightspeed eCom in North America. A dedicated team is investigating the issue.
Jul 27, 11:42 EDT
Lightspeed Restaurant (O-Series): Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 27, 10:29 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 09:59 EDT
Scheduled - Scheduled maintenance: API and Inventory Services

Scheduled start: Monday 27 July 2026, 11:59pm AEST
Scheduled end: Tuesday 28 July, ~00:30am AEST

We're carrying out scheduled maintenance on our API and inventory services as part of routine platform improvements.

We don't expect any disruption to your service. If a short interruption does occur, any affected services will be back within a few minutes.

You can keep trading as normal throughout, and there's nothing you need to do.
Jul 27, 02:39 EDT

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Degraded Service Performance – Third-Party Infrastructure (AWS / Cloudflare)
Resolved - Between 12:45 PM and 1:15 PM BST, an upstream issue with a third-party cloud infrastructure provider caused brief slowness and connection errors affecting X-Series POS selling screens for some stores.

The core impact was limited to a ~15-minute window, and services quickly normalized. All Lightspeed core internal systems remained fully operational throughout the event, and any offline transactions processed during the disruption have synchronized. The upstream provider has resolved the issue, and all systems are running normally.
Jul 24, 08:00 EDT

Jul 23, 2026

Return and Exchange Processing Errors
Resolved - This incident has been resolved.
Jul 23, 19:48 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 19:00 EDT
Investigating - We are currently investigating an issue impacting return and exchange processing under certain specific transaction conditions. Our engineering team are currently investigating the reported issue. We apologize for the inconvenience caused in the meantime
Jul 23, 18:35 EDT

Jul 22, 2026

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.13.1
Completed - The scheduled maintenance has been completed.
Jul 22, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 01:00 EDT
Scheduled - Update Time: Wednesday, July 22 at 15:00 AEST
Update Process: Your POS will automatically update after 15:00 AEST.

RESOLVED
- Fixed an issue where the Products page could fail to load when a product had no sales tax.
- Fixed an issue where the Save button did not respond when editing a product variant in Back Office.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Jul 21, 20:56 EDT

Jul 21, 2026

Lightspeed Retail (R-Series NOAM & EMEA) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 02:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 01:01 EDT
Scheduled - We will be conducting scheduled database maintenance on Tuesday, July 21st. During this time, you might experience unavailability of your POS for about 30 minutes and our catalog feature, beginning no earlier than 5am UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Jul 17, 11:50 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.13.0
Completed - The scheduled maintenance has been completed.
Jul 21, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 01:00 EDT
Update - This scheduled maintenance has been moved from Monday to Tuesday.
Jul 19, 23:40 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, July 21 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
- New locations can now build their menu automatically with AI Menu Import, instead of adding every product by hand. Upload photos, PDFs, spreadsheets, or screenshots from your old POS, and AI extracts your products, prices and categories for you to review and edit before importing.

IMPROVED
- Improved reliability for third-party terminal payments (such as Doshii, Verifone and gift cards) by allowing more time for them to complete, so they no longer time out too early.

RESOLVED
- Fixed an issue where an integrated terminal payment could be charged but not recorded against the order after a network drop, which could lead to the order being paid twice.
- Fixed an issue where a bulk payment against a customer's account showed a "transaction has been cancelled" error even though the payment succeeded.
- Fixed an issue where the receipt panel after an account payment could freeze with an endless spinner and disabled receipt options.
- Fixed an issue where disabling the Accounts feature on one site of a multi-site company removed the Account Credit payment type for every site.
- Fixed an issue where the account payment success screen described a customer's outstanding balance unclearly.
- Fixed an issue where saving certain Back Office settings could fail with an error or silently discard changes.
- Fixed an issue where the reporting groups page could time out for businesses with very large product catalogs.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Jul 14, 20:45 EDT

Jul 20, 2026

Lightspeed Restaurant (O-Series): Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 20, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 09:30 EDT
Scheduled - Scheduled for: Monday, July 20 at 11:30 PM AEST

Maintenance Duration: Up to 30 Minutes

Expected Impact:
We will be performing scheduled infrastructure maintenance during this window, including updates to our background processing and reporting systems.

Sales reporting, online orders, and third-party integrations may experience temporary delays of ~15 minutes during the maintenance window. POS operations are not expected to be affected.

We have scheduled this work for late Monday night to minimise impact on trading customers.

If you experience any issues during or after this window, please contact our support team.
Jul 20, 03:37 EDT

Jul 19, 2026

NuORDER B2B scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Jul 19, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 13:00 EDT
Scheduled - We will be conducting scheduled database maintenance on Sunday July 19th at 1pm EDT. During this time NuORDER platform may be unavailable for 90-120 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.

We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Jun 26, 04:18 EDT

Jul 18, 2026

Golf services outage
Resolved - This incident has been resolved.
Jul 18, 16:19 EDT
Update - Business Intelligence features of Golf are affected by out-of-date data, and recovery issues are underway.
Jul 18, 12:29 EDT
Update - BI users for Golf may experience issues with stale data. We are currently working to resolve this.
Jul 18, 12:05 EDT
Update - We have now restored all major services and are monitoring them for service stability.
Jul 18, 06:18 EDT
Update - We are continuing to restore service.
Jul 18, 05:48 EDT
Monitoring - Underlying vendor infrastructure has been repaired and we are restoring services.
Jul 18, 05:40 EDT
Update - We have isolated the source of the outage and are actively working with our vendor to restore services.
Jul 18, 03:47 EDT
Identified - We have identified an issue affecting database availability and are pursuing mitigation measures.
Jul 17, 18:17 EDT
Investigating - Golf services are impacted by a database issue. We are currently investigating.
Jul 17, 17:10 EDT

Jul 17, 2026

Payment Terminal Processing Disruption
Resolved - The issue with Lightspeed Payments has been resolved. Transactions are now being processed normally.
Jul 17, 08:17 EDT
Monitoring - The issue is now resolved. We will continue to monitor the situation.

If you are still experiencing issues, please use our standalone payments workaround:

https://k-series-support.lightspeedhq.com/hc/en-us/articles/5028210082715-Standalone-payments
Jul 17, 07:48 EDT
Investigating - We are aware of an issue affecting certain payment terminal integrations. Our team is actively investigating and working to restore normal processing. We apologise for the disruption to your sales operations and will provide updates as we learn more.
Jul 17, 07:18 EDT

Jul 16, 2026

Lightspeed Retail (R-Series NOAM & EMEA) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 01:00 EDT
Scheduled - We will be conducting scheduled database maintenance on Thursday, July 16th. During this time, you might experience unavailability of your POS for about 30 minutes, beginning no earlier than 5am UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Jul 14, 14:44 EDT
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