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We're excited to announce another update to your POS that will bring improved efficiency and stability.
Update Time: Monday, September 22 at 15:00 AEST Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
NEW - Orders on the same table can now be merged directly from the Tables screen.
IMPROVED - Customer lists in Back Office now load much faster, even with very large numbers of customers. - Table updates in POS are now faster and more reliable. - The POS Users list now performs better on all devices.
RESOLVED - Fixed an issue where POS users on mobile devices could not navigate between multiple option sets. - Fixed an issue where pressing Return/Enter in the Order Notes field did not create a new line. - Fixed an issue where option set rules blocked updates in Product Availability edit mode. - Fixed an issue where customer import completion emails were not being sent.
IN CASE YOU MISSED IT Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral! See the 'Refer us' tile on your Back Office dashboard for more details. Posted on
Sep 16, 2025 - 00:28 EDT
Completed -
The scheduled maintenance has been completed.
Sep 11, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 01:00 EDT
Scheduled -
Update Time: Thursday, September 11 at 15:00 AEST Update Process: Your POS will automatically update after 15:00 AEST.
IMPROVED - Adding and saving products is now faster with improved performance.
RESOLVED - Fixed an issue where updating products for companies with many sites and registers could cause timeout errors. - Fixed an error that prevented editing products not assigned to the user’s current site, even when they had the correct permissions.
Sep 10, 22:16 EDT
Resolved -
This incident has been resolved and all reports are now available in the backoffice.
Sep 9, 05:02 EDT
Update -
We are continuing to work on a fix for this issue.
Sep 7, 18:50 EDT
Identified -
The issue has been identified and a fix is being worked on. The payout reporting for September 4th and 5th 2025 will be delayed.
Sep 7, 18:46 EDT
Completed -
The scheduled maintenance has been completed.
Sep 9, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 01:00 EDT
Scheduled -
We're excited to announce another update to your POS that will bring improved efficiency and stability.
Update Time: Tuesday, September 9 at 15:00 AEST Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
NEW - Lightspeed Payments: Added terminal branding, allowing custom images to be uploaded and applied to payment terminals.
IMPROVED - Mobile POS now shows product availability indicators, matching browser and tablet behaviour. - Tap to Pay refunds can now be processed without a paired physical terminal. - Pay at Table now excludes cleared tables with no outstanding balance.
RESOLVED - Fixed an issue where Pay at Table orders reverted to On Hold after completion. - Fixed timeout errors when updating products for large multi-site companies. - Fixed bulk customer CSV uploads failing with “There is already an active transaction.” - Fixed uploaded images and videos not appearing on Customer Display devices. - Fixed misaligned back button and disappearing Order Type button on mobile POS. - Fixed a display issue where the refund page on mobile devices showed extra space on the right side. - Fixed POS freezing when cancelling Lightspeed Payments transactions with a disconnected terminal. - Fixed Gift Card transfers failing to process when clicking the Transfer button.
IN CASE YOU MISSED IT Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral! See the 'Refer us' tile on your Back Office dashboard for more details.
Sep 3, 23:05 EDT
Resolved -
The third-party partner has resolved the issue. Payout scheduled on the 4th and 5th, both arrived on the 5th.
Sep 5, 05:20 EDT
Investigating -
The September 4th payout has been delayed. All missing funds will be paid out tomorrow, Friday the 5th, by 11:00 AM CEST. We apologize for the inconvenience.
Sep 4, 09:02 EDT