Investigating - We are currently investigating the issue with S and U- Series, it seems to be affecting Capital remittances from processing. Updates will be provided as soon as possible.
Feb 20, 2026 - 15:40 EST
Feb 20, 2026 - 15:40 EST
Update - Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.
VERY IMPORTANT: As a precautionary measure, BridgePay is advising that no further payment processing attempts are made while their system is unavailable. Consult their status page for the latest updates and information.
If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.
Additionally, Gift Card processing is currently down due to the Bridgepay issue.
For the most up-to-date information, please refer to the status pages below:
BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
Feb 09, 2026 - 15:18 EST
VERY IMPORTANT: As a precautionary measure, BridgePay is advising that no further payment processing attempts are made while their system is unavailable. Consult their status page for the latest updates and information.
If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.
Additionally, Gift Card processing is currently down due to the Bridgepay issue.
For the most up-to-date information, please refer to the status pages below:
BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
Feb 09, 2026 - 15:18 EST
Update - We are continuing to work on a fix for this issue.
Feb 06, 2026 - 18:55 EST
Feb 06, 2026 - 18:55 EST
Update - We are continuing to work on a fix for this issue.
Feb 06, 2026 - 18:54 EST
Feb 06, 2026 - 18:54 EST
Update - Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.
If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.
Additionally, Gift Card processing is currently down due to the Bridgepay issue.
For the most up-to-date information, please refer to the status pages below:
BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
Feb 06, 2026 - 18:48 EST
If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.
Additionally, Gift Card processing is currently down due to the Bridgepay issue.
For the most up-to-date information, please refer to the status pages below:
BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
Feb 06, 2026 - 18:48 EST
Update - BridgePay is still investigating the issue.
Feb 06, 2026 - 16:11 EST
Feb 06, 2026 - 16:11 EST
Identified - Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.
If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.
Additionally, Gift Card processing is currently down due to the Bridgepay issue.
For the most up-to-date information, please refer to the status pages below:
BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
Feb 06, 2026 - 10:57 EST
If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.
Additionally, Gift Card processing is currently down due to the Bridgepay issue.
For the most up-to-date information, please refer to the status pages below:
BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
Feb 06, 2026 - 10:57 EST
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Retail (S-Series) using BridgePay. A dedicated team is investigating the issue.
Feb 06, 2026 - 10:39 EST
Feb 06, 2026 - 10:39 EST
Lightspeed Retail (X-Series)
Operational
Authentication
Operational
API
Operational
Customer Management
Operational
Gift Cards & Store Credits
Operational
Help Centre
Operational
Inventory
Operational
Payments
Operational
Products
Operational
Product pricing
Operational
Quotes
Operational
Reporting
Operational
Retail POS
Operational
Retail POS for iPadOS
Operational
Sales History
Operational
Service Orders
Operational
Setup
Operational
Stock Control
Operational
Workflows
Operational
Lightspeed Retail (R-Series)
Operational
Retail POS
Operational
Retail API
Operational
Analytics
Operational
Integrated Payments
Operational
Lightspeed Retail (S-Series)
Degraded Performance
BackOffice
Operational
Retail POS
Operational
Payments
Degraded Performance
API
Operational
Lightspeed eCom (C-Series)
Operational
Lightspeed eCom (Europe)
Operational
Lightspeed eCom (North America & Australia)
Operational
Lightspeed Restaurant (K-Series)
Operational
POS
Operational
Back Office
Operational
Back Office - Reporting
Operational
API (incl. Online Orders)
Operational
Order Anywhere
Operational
Payments
Operational
Lightspeed Payments
Operational
Lightspeed Restaurant (G-Series)
Operational
POS
Operational
Lightspeed Payments
Operational
Backoffice
Operational
API
Operational
Lightspeed Restaurant (L-Series)
Operational
Manager
Operational
POS
Operational
API (incl. Online Orders)
Operational
Lightspeed Payments
Operational
Lightspeed Restaurant (O-Series)
Operational
POS
Operational
Standard Reporting
Operational
Back Office
Operational
Purchase
Operational
Insights
Operational
API
Operational
Produce
Operational
Lightspeed Payments
Operational
Lightspeed Bump Screen by Bump It
Operational
Online Ordering
Operational
Ordering Integrations
Operational
Payment Integrations
Operational
Accounting Integrations
Operational
Support (Phone/Email/Live Chat)
Operational
Lightspeedhq.com.au (Website)
Operational
Lightspeed Golf
Operational
Tee Sheets
Operational
Marketplace
Operational
House Accounts
Operational
Business Intelligence
Operational
Mobile Apps
Operational
Partner API
Operational
Lightspeed Loyalty
Operational
Dashboard
Operational
Hospitality Integration
Operational
Retail Integration
Operational
Lightspeed Support
Operational
Phone Support
Operational
Chat Support
Operational
Email Support
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.3.0 Feb 23, 2026 23:00 - Feb 24, 2026 00:00 EST
We're excited to announce another update to your POS that will bring improved efficiency and stability.
Update Time: Tuesday, February 24 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.
RESOLVED
- Fixed an issue where clicking the Back Office “What’s new” tile without selecting a site caused an error.
- Fixed an issue where the “Show my Staff Reference” button appeared on the Support Panel while logged out.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Feb 17, 2026 - 18:06 EST
Update Time: Tuesday, February 24 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.
RESOLVED
- Fixed an issue where clicking the Back Office “What’s new” tile without selecting a site caused an error.
- Fixed an issue where the “Show my Staff Reference” button appeared on the Support Panel while logged out.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Feb 17, 2026 - 18:06 EST