Lag in the polecat pusher
Monitoring - The polecat event pusher is experiencing significant lag. The problem has been identified and resolved. Monitoring the situation.
Jul 01, 2026 - 17:05 EDT
Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
99.97 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.98 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Retail POS Operational
Payments Operational
API Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Advanced Insights Operational
Inventory Operational
Pulse Operational
Reservations Operational
Tasks Operational
Tempo Operational
Benchmarks & Trends Operational
KDS Operational
AI Assistant Operational
Lightspeed Restaurant (G-Series) Operational
POS Operational
Lightspeed Payments Operational
Backoffice Operational
API Operational
Lightspeed Restaurant (L-Series) Operational
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
Lightspeed Restaurant (O-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
90 days ago
100.0 % uptime
Today
Back Office Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Purchase Operational
90 days ago
100.0 % uptime
Today
Produce Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Loyalty Operational
90 days ago
100.0 % uptime
Today
Lightspeed Kiosk Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump-It Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
NuORDER (B2B) Operational
90 days ago
100.0 % uptime
Today
The Brand Platform Operational
90 days ago
100.0 % uptime
Today
The Retail / Assortment tool Operational
90 days ago
100.0 % uptime
Today
API's Operational
90 days ago
100.0 % uptime
Today
Hosted Integration Feeds Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.12.0 Jul 6, 2026 01:00-02:00 EDT

We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Monday, July 6 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

IMPROVED
- Improved resilience for Doshii Smart Hospitality payments so an interrupted payment or refund can be safely resumed after a browser refresh, app restart, or network drop, without risking a duplicate charge.
- Simplified direct debit bank account setup by making manual verification (BSB and account number) available by default, so merchants whose online banking uses multi-factor authentication can complete setup without logging in to their bank.

RESOLVED
- Fixed an issue where the terminal pairing screen could show the wrong terminal image for some Lightspeed Payments device models.
- Fixed an issue where returning from a viewed invoice took you to Customer Info instead of back to Customer History.
- Fixed an issue where a delete option appeared for Site Owners on the Users list even though the deletion would always fail.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Jun 30, 2026 - 18:59 EDT

NuORDER B2B scheduled database maintenance Jul 19, 2026 13:00-14:30 EDT

We will be conducting scheduled database maintenance on Sunday July 19th at 1pm EDT. During this time NuORDER platform may be unavailable for 90-120 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.

We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Posted on Jun 26, 2026 - 04:18 EDT
Jul 2, 2026

No incidents reported today.

Jul 1, 2026

Unresolved incident: Lag in the polecat pusher.

Jun 30, 2026
Dégradation des Performances du MEV
Resolved - Les difficultés techniques de ce matin touchant la communication des systèmes d'enregistrement des ventes (SEV) avec le MEV-WEB sont maintenant rétablies.

-----

The technical difficulties of this morning concerning the communication of the sales recording systems
(SRSs) with the WEB-SRM have now been restored.
Jun 30, 16:49 EDT
Identified - Revenu Québec a identifié des difficultés techniques liées à la communication entre les systèmes d'enregistrement des ventes (SRS) et le WEB-SRM, qui peuvent causer l'affichage de messages d'erreur sur les appareils.

Cette situation n'a toutefois aucune incidence sur les données que les exploitants transmettent à Revenu Québec. Ils n'ont donc pas à nous les retransmettre.

Revenu Québec travaillent à rétablir la situation dès que possible.

----

Revenu Québec is aware of the technical difficulties with how sales recording systems (SRSs) communicate with the WEB-SRM which may be causing error messages to display on the devices.

This situation does not affect the data that operators send to Revenu Québec, and data does not need to be resent.

Revenu Québec is currently working to quickly address the issue.
Jun 30, 09:56 EDT
Investigating - Nous examinons actuellement ce cas.

We are currently investigating this issue.
Jun 30, 09:21 EDT
Lightspeed Retail (R-Series NOAM & EMEA) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Jun 30, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 01:00 EDT
Scheduled - We will be conducting scheduled database maintenance on Friday June 30th. During this time, you might experience unavailability of your POS for about 30 minutes, beginning no earlier than 5am UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Jun 26, 11:13 EDT
Jun 29, 2026
Lightspeed Restaurant (O-Series): Insights Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 29, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 09:00 EDT
Scheduled - Scheduled Maintenance: Lightspeed Insights

When: Monday, 29 June, 23:00 to Tuesday, 30 June, 03:00 AEST (up to a 4-hour window)

We will be performing scheduled infrastructure maintenance to upgrade the database that powers Lightspeed Insights.

What to expect
- During this window, Lightspeed Insights may be briefly or intermittently unavailable while the upgrade is applied. We don't expect it to be down for the full window.
- Insights reports scheduled to send during this window may be delayed or not delivered, and can be re-run afterwards if needed.
- Your POS and all other Lightspeed functions will continue to operate as normal.

Your data will not be affected, and Insights will return automatically once maintenance is complete.

If you experience any issues after this window, please contact our support team.
Jun 25, 21:29 EDT
Jun 28, 2026
Lightspeed Produce (O-Series) - Updates & New Improvements 3.3.0
Completed - The scheduled maintenance has been completed.
Jun 28, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 20:30 EDT
Scheduled - Update Time: Monday, June 29 at 10:30 AEST
Update Process: Lightspeed Produce will automatically update after 10:30 AEST.

IMPROVED
- Improved the reliability and performance of recipe loading for businesses with large recipe libraries.

RESOLVED
- Fixed an issue where saving a recipe could display an error even though the change had saved successfully.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Jun 26, 01:00 EDT
Jun 27, 2026

No incidents reported.

Jun 26, 2026
Lightspeed Golf - Scheduled Business Intelligence Database Maintenance
Completed - The scheduled maintenance has been completed.
Jun 26, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 00:00 EDT
Scheduled - We will be conducting scheduled database maintenance on Friday June 26th. During this time, you might experience unavailability of your Golf Business Intelligence tool for about 30 minutes, beginning no earlier than 5am UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.

We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Jun 25, 10:14 EDT
Lightspeed Retail (R-Series NOAM & EMEA) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Jun 26, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 01:00 EDT
Scheduled - We will be conducting scheduled database maintenance on Friday June 26th. During this time, you might experience unavailability of your POS for about 30 minutes, beginning no earlier than 5am UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Jun 23, 16:41 EDT
Jun 25, 2026
Lightspeed Retail (R-Series APAC) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Jun 25, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 14:00 EDT
Scheduled - We will be conducting scheduled database maintenance on Thursday June 25th. During this time, APAC accounts will be temporarily unavailable for up to 30 minutes, beginning no earlier than 6pm UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Jun 23, 16:27 EDT
X-Series - Sales are not appearing in Sales History
Resolved - The issue has been resolved and Sales History is now updating as expected.
Jun 25, 07:31 EDT
Monitoring - The fix for the issue causing some sales to not appear in Sales History has been successfully rolled out.

Sales History should now be updating as expected. We are continuing to monitor the system closely to ensure stability and confirm the issue is fully resolved. We will provide additional updates if necessary.
Jun 25, 07:09 EDT
Investigating - We are currently investigating an issue where some sales are not appearing in Sales History.

We are actively working to identify the root cause and restore normal functionality. We will provide additional updates as more information becomes available.
Jun 25, 04:34 EDT
Jun 24, 2026
Lightspeed Insights (O-Series) - Updates & New Improvements 6.2.0
Completed - The scheduled maintenance has been completed.
Jun 24, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:30 EDT
Scheduled - Update Time: Thursday, June 25 at 10:30 AEST
Update Process: Insights will automatically update after 10:30 AEST.

RESOLVED
- Fixed an issue where splitting an order by product at checkout and then cancelling the card payment at the terminal could incorrectly show the order as deleted in Insights and send a deleted-order notification in Insights Live.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Jun 23, 20:17 EDT
Jun 23, 2026
Lightspeed Restaurant (O-Series): Inventory Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 23, 11:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 09:59 EDT
Scheduled - Scheduled Window: Tuesday 23 June, 11:59pm – Wednesday 24 June, 1:59am AEST
Maintenance Duration: Up to 2 hours

We will be performing scheduled infrastructure maintenance during this window, including an upgrade to our Stock Movements service. This service powers inventory across Lightspeed Purchase and Lightspeed Produce, as well as product management in Back Office.

Expected Impact:
- The Stock Movements service may be unavailable for up to 1 hour within this window. During this time, creating or editing products on the Back Office Products page will be temporarily blocked.
- Inventory actions triggered during the window, including purchase orders in Lightspeed Purchase, and recipes and ingredient stock in Lightspeed Produce will be queued and processed automatically once maintenance completes. No data will be lost, though stock levels may take a short time to catch up afterwards.
- POS operations will not be affected. You can continue taking orders and processing sales as normal.

If you experience any issues during or after this window, please contact our support team.
Jun 22, 21:18 EDT
K-Series: Lightspeed Payments service degradation
Resolved - K-Series merchants experienced a Lightspeed Payments issue that could cause payment failures. As a temporary workaround, merchants could take payments in standalone mode until full service resumed.
Jun 23, 07:00 EDT
Jun 22, 2026
R-Series login issues for some accounts
Resolved - This incident has been resolved.
Jun 22, 11:07 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 10:43 EDT
Identified - The issue has been identified to be related to a 3rd party and they are working on a fix.
Jun 22, 10:31 EDT
Investigating - We are aware of login issues on R-Series for some accounts. We are currently investigating.
Jun 22, 10:15 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.11.0
Completed - The scheduled maintenance has been completed.
Jun 22, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Monday, June 22 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
- Give Feedback is now available throughout the Back Office. Share product feedback through an AI-assisted conversation that captures the right context and sends it straight to our Product team.
- The Core API now lets integrations retrieve all of a site's option sets in a single request.

IMPROVED
- Improved Split by Product at checkout so quantity-modified line items can now be split unit by unit.

RESOLVED
- Fixed an issue where the Refund Sale button was intermittently hidden in POS Sale History, preventing a refundable sale from being refunded.
- Fixed an issue where the order-completed webhook reported a Pay-at-Table order's course status as "pending" instead of "called", which could stop kitchen display and order-management partners closing out completed orders.
- Fixed an issue where tapping Email or Print receipt before an On Account order finished syncing could silently fail to send the receipt.
- Fixed an issue where Kiosk plan names displayed incorrectly on invoices and in the Back Office subscriptions list.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Jun 17, 00:51 EDT
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026
X-Series Lightspeed Payment Errors
Resolved - Some merchants may have experienced a payments degradation that hindered payment completion. A fix has been implemented and payments can be retired.
Jun 18, 12:25 EDT
Issues processing transactions via Lightspeed Payments
Resolved - The issue preventing merchants from completing transactions using Lightspeed Payments has been fully resolved.
Jun 18, 12:13 EDT
Monitoring - We are currently investigating an issue where merchants are unable to complete transactions using Lightspeed Payments.
Jun 18, 11:58 EDT
Lightspeed K-series: App becomes unresponsive after screen off post-payment confirmation
Resolved - We have released a fix for this issue in version 26.24.1. Please update your Lightspeed K-Series app through the App Store to resolve the problem.
Jun 18, 03:22 EDT
Identified - Update: We have successfully identified the issue. We are working to deploy a fix and expect version 26.24.1 to be available on the App Store as soon as possible.
Jun 17, 11:34 EDT
Investigating - We are currently investigating an issue where the Lightspeed K-Series app becomes unresponsive on iOS devices when the iPhone is locked (screen turned off) after a payment has successfully completed.

Workaround: Close and restart the app to restore functionality.
Jun 17, 03:48 EDT
← Incident History Powered by Atlassian Statuspage