Lightspeed - Status Page Status

O-Series & K-Series: Financial Services reports are delayed

Update - We are continuing to investigate this issue.
Jun 02, 2026 - 22:10 EDT

Investigating - We have received reports where some customers are advising that approved transactions are stuck in "Authorized" status and payout reports are empty.

This is a cosmetic issue and payouts are actually not affected with deposits going through as expected, however our team are working to bring the reporting process back into alignment.
Jun 02, 2026 - 21:45 EDT

Uptime over the past 90 days. View historical uptime.

Lightspeed Retail (X-Series) Operational

90 days ago

99.99 % uptime

Today

Authentication Operational

90 days ago

100.0 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

Customer Management Operational

90 days ago

100.0 % uptime

Today

Gift Cards & Store Credits Operational

90 days ago

100.0 % uptime

Today

Help Centre Operational

90 days ago

99.97 % uptime

Today

Inventory Operational

90 days ago

100.0 % uptime

Today

Payments Operational

90 days ago

100.0 % uptime

Today

Products Operational

90 days ago

100.0 % uptime

Today

Product pricing Operational

90 days ago

100.0 % uptime

Today

Quotes Operational

90 days ago

100.0 % uptime

Today

Reporting Operational

90 days ago

100.0 % uptime

Today

Retail POS Operational

90 days ago

100.0 % uptime

Today

Retail POS for iPadOS Operational

90 days ago

100.0 % uptime

Today

Sales History Operational

90 days ago

100.0 % uptime

Today

Service Orders Operational

90 days ago

100.0 % uptime

Today

Setup Operational

90 days ago

100.0 % uptime

Today

Stock Control Operational

90 days ago

100.0 % uptime

Today

Workflows Operational

90 days ago

100.0 % uptime

Today

Lightspeed Retail (R-Series) Operational

Retail POS Operational

Retail API Operational

Analytics Operational

Integrated Payments Operational

Lightspeed Retail (S-Series) Operational

BackOffice Operational

Retail POS Operational

Payments Operational

API Operational

Lightspeed eCom (C-Series) Operational

Lightspeed eCom (Europe) Operational

Lightspeed eCom (North America & Australia) Operational

Lightspeed Restaurant (K-Series) Degraded Performance

POS Operational

Back Office Operational

Back Office - Reporting Degraded Performance

API (incl. Online Orders) Operational

Order Anywhere Operational

Payments Operational

Lightspeed Payments Degraded Performance

Advanced Insights Operational

Inventory Operational

Pulse Operational

Reservations Operational

Tasks Operational

Tempo Operational

Benchmarks & Trends Operational

KDS Operational

AI Assistant Operational

Lightspeed Restaurant (G-Series) Operational

POS Operational

Lightspeed Payments Operational

Backoffice Operational

API Operational

Lightspeed Restaurant (L-Series) Operational

Manager Operational

POS Operational

API (incl. Online Orders) Operational

Lightspeed Payments Operational

Lightspeed Restaurant (O-Series) Degraded Performance

90 days ago

100.0 % uptime

Today

POS Operational

90 days ago

100.0 % uptime

Today

Back Office Degraded Performance

90 days ago

100.0 % uptime

Today

Standard Reporting Operational

90 days ago

100.0 % uptime

Today

Purchase Operational

90 days ago

100.0 % uptime

Today

Produce Operational

90 days ago

100.0 % uptime

Today

Insights Operational

90 days ago

100.0 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

Lightspeed Payments Degraded Performance

90 days ago

100.0 % uptime

Today

Lightspeed Loyalty Operational

90 days ago

100.0 % uptime

Today

Lightspeed Kiosk Operational

90 days ago

100.0 % uptime

Today

Lightspeed Bump Screen by Bump-It Operational

90 days ago

100.0 % uptime

Today

Ordering Integrations Operational

90 days ago

100.0 % uptime

Today

Payment Integrations Operational

90 days ago

100.0 % uptime

Today

Accounting Integrations Operational

90 days ago

100.0 % uptime

Today

Support (Phone/Email/Live Chat) Operational

Lightspeedhq.com.au (Website) Operational

Lightspeed Golf Operational

Tee Sheets Operational

Marketplace Operational

House Accounts Operational

Business Intelligence Operational

Mobile Apps Operational

Partner API Operational

Lightspeed Loyalty Operational

Dashboard Operational

Hospitality Integration Operational

Retail Integration Operational

Lightspeed Support Operational

Phone Support Operational

Chat Support Operational

Email Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.10.0 Jun `9`, `2026` `01:00`-`02:00` EDT

We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, June 9 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

IMPROVED
- Added a default-on "Hide deleted options" checkbox to Back Office report filters, hiding deleted categories, registers, users, sites, amongst other options from every filter dropdown.
- Improved the Site and Company timezone picker with clearer city-based labels, Australia and New Zealand grouped first, and additional timezones including Norfolk Island, Lord Howe Island, and Chatham Islands.

RESOLVED
- Fixed an issue where print errors did not offer a reprint option when Parallel Printing was turned off.
- Fixed an issue where a small refund could leave a customer's loyalty credit balance inconsistent.
- Fixed an issue where the Back Office Suppliers tab counted and paged through non-purchased products, producing uneven page sizes and an inflated total.
- Fixed an issue where cancelling or exiting a split-by-product card payment incorrectly reported the order as deleted in Insights.
- Fixed an issue where an item could be removed from an order without approval when changes via the permission override feature were waiting to be approved.
- Fixed an issue where a white band appeared along the bottom of the screen on iPhones and iPads with a home-indicator safe area.
- Fixed an issue where emailed On-Account invoice PDFs with 50 or more line items squashed every line onto a single unreadable page.
- Fixed an issue where updating a customer's loyalty reference on POS did not send a customers/updated webhook to connected integrations.
- Fixed an issue where some customer errors on the Reservations API returned a server error instead of a clear validation error.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Jun 03, 2026 - 02:00 EDT

Past Incidents

Jun 4, 2026

K-series: Legacy Split payment issue with app version 26.22 only

Resolved - The issue affecting legacy split payments on app version 26.22 has been successfully resolved.

A hotfix has been deployed to the App Store to address the race condition that caused affected transactions to close out without payment confirmation.

If you are currently experiencing this issue, please update your app immediately to the latest version: 26.22.1.

How to update: Open the App Store on your device, search for the Lightspeed Hospitality app, and tap Update.
Jun 4, 03:57 EDT

Identified - App Version 26.22 only: Orders using legacy split payments with a native payment integration close out without receiving a payment confirmation. We have identified the issue and implemented a fix. We are currently waiting for the updated app version to become available on the App Store. A workaround would be to turn on advanced bill splitting.

https://k-series-support.lightspeedhq.com/hc/en-us/articles/360051089493-Check-splitting
Jun 3, 12:20 EDT

Jun 3, 2026

Tee sheets reservation slower than normal

Resolved - This incident has been resolved.
Jun 3, 13:10 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 09:16 EDT

Investigating - We are currently investigating reports of slow responsiveness from tee sheet round reservation.
May 30, 15:03 EDT

Lightspeed Retail (R-Series NOAM & EMEA) scheduled database maintenance

Completed - The scheduled maintenance has been completed.
Jun 3, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 01:00 EDT

Scheduled - We will be conducting scheduled database maintenance on Wednesday June 3rd. During this time, you might experience unavailability of your POS for about 60 minutes, beginning no earlier than 5am UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
May 29, 15:45 EDT

Jun 2, 2026

Lightspeed Retail (R-Series APAC) scheduled database maintenance

Completed - The scheduled maintenance has been completed.
Jun 2, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 14:00 EDT

Scheduled - We will be conducting scheduled database maintenance on Tuesday June 2nd. During this time, APAC accounts will be temporarily unavailable for up to 60 minutes, beginning no earlier than 6pm UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
May 29, 14:56 EDT

Jun 1, 2026

X-Series - Unable to add Modules on Plus (9.0) Plan and Select Monthly billing

Resolved - Issue has been resolved.
Jun 1, 16:26 EDT

Identified - The problem has been identified.
May 31, 09:11 EDT

Investigating - Retailers on Plus 9.0 plan are unable to add modules and select the monthly billing cycle.
May 31, 07:57 EDT

Lightspeed Restaurant (O-Series): Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 1, 11:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 09:59 EDT

Scheduled - Scheduled for: Monday, June 1 at 11:59 PM AEST

Maintenance Duration: Up to 2 Hours

Expected Impact:
We will be performing scheduled infrastructure maintenance during this window, including updates to our background processing and reporting systems.

Sales reporting, online orders, and third-party integrations may experience temporary delays of ~15 minutes during the maintenance window. POS operations are not expected to be affected.

We have scheduled this work for late Monday night to minimise impact on trading customers.

If you experience any issues during or after this window, please contact our support team.
May 31, 18:09 EDT

May 31, 2026

Lightspeed Restaurant (O-Series): Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 31, 10:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 08:59 EDT

May 30, 2026

May 29, 2026

Lightspeed Payment Retail US only: Delay affecting Payouts for May 27th

Resolved - The technical issue that affected US Payouts on May 27th has been fully resolved.

Funds Delivered: All delayed payouts from Wednesday, May 27th, were successfully delivered yesterday, Thursday, May 28th.

Combined Deposits: As previously noted, merchants received their delayed funds alongside their regularly scheduled May 28th payouts, resulting in a double deposit day.

Current Status: Systems are operating normally. Payouts for today, Friday, May 29th, and all future dates are processing on their standard schedules.
May 29, 04:04 EDT

Monitoring - Lightspeed Payment Retail US only:

Due to a technical issue experienced by one of our processing partners, payouts originally set to arrive yesterday were delayed by one business day. We can confirm that this issue has been fully resolved.

What this means for you:

Double Payout Today: Affected merchants will receive two separate deposits in their bank accounts today, May 28th.

The first deposit covers the delayed funds from May 27th.

The second deposit is your regularly scheduled payout for May 28th.
May 28, 04:37 EDT

May 28, 2026

May 27, 2026

No incidents reported.

May 26, 2026

Lightspeed Restaurant (O-Series): Scheduled Maintenance - Insights

Completed - The scheduled maintenance has been completed.
May 26, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 07:30 EDT

Scheduled - Scheduled for: Tuesday, May 26, 9:30 PM – 10:00 PM AEST

What's happening: We're updating infrastructure for Inventory and Insights to improve reliability.

Impact: During this maintenance window, data may be delayed by up to 30 minutes. Stock movement data processing will also be temporarily paused.

No data will be lost, processing will resume automatically once the maintenance is complete.
May 25, 06:01 EDT

May 25, 2026

Lightspeed Restaurant (O-Series): Scheduled Maintenance - Insights

Completed - The scheduled maintenance has been completed.
May 25, 08:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 07:30 EDT

Scheduled - Scheduled for: Monday, May 25, 9:30 PM – 10:15 PM AEST

We will be performing scheduled maintenance on our Insights reporting service.

A brief interruption of up to 45 minutes is expected during the update. During this time, the following may be temporarily unavailable:

- The Insights Lite 'Open Orders' report
- Any custom reports built from the Open Orders data source

All POS functions, including taking orders and processing payments, will continue to work as normal. All other Insights reports also remain available. We have scheduled this update outside peak trading hours to minimise impact.

If you experience any issues after this window, please contact our support team.
May 24, 18:12 EDT

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.9.0

Completed - The scheduled maintenance has been completed.
May 25, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 01:00 EDT

Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, May at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

RESOLVED
- Fixed an issue where Pass Thru Printing did not assign a default register when enabled via Doshii or the Integrations page, causing some incoming orders to be rejected.
- Fixed an issue on iPhone POS where the Scan card button on the Add Customer panel could be clipped or hidden after items were added to the order.
- Fixed an issue where printing to an offline printer could enter a recovery-scan loop without surfacing a print failure banner.
- Fixed an issue where users without an associated site continued to receive Insights Live notifications.
- Fixed an issue where refunds processed through certain payment integrations (such as Verifone NZ and Windcave) could re-use the original transaction identifier after a declined or cancelled attempt.
- Fixed an issue causing long-running product CSV exports to fail.
- Fixed an issue where Dynamic Price List responses from API could return an incorrect tax-inclusive unit price.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
May 20, 01:36 EDT

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

Related

Scheduled Maintenance

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.10.0 Jun 9, 2026 01:00-02:00 EDT

Past Incidents

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.10.0 Jun `9`, `2026` `01:00`-`02:00` EDT