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Monitoring - We’re looking into an issue where our integrations with Xero and Shopify. A small number of retailers will see out-of-date results relative to their Lightspeed (X-Series) account. We will keep you posted with updates as they come. Thanks for your patience.
Nov 17, 2024 - 01:24 EST
Lightspeed Retail (X-Series)
Operational
90 days ago
100.0
% uptime
Today
Authentication
?
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Customer Management
Operational
90 days ago
100.0
% uptime
Today
Gift Cards & Store Credits
Operational
90 days ago
100.0
% uptime
Today
Help Centre
Operational
90 days ago
100.0
% uptime
Today
Inventory
Operational
90 days ago
100.0
% uptime
Today
Payments
Operational
90 days ago
100.0
% uptime
Today
Products
Operational
90 days ago
100.0
% uptime
Today
Product pricing
Operational
90 days ago
100.0
% uptime
Today
Quotes
Operational
90 days ago
100.0
% uptime
Today
Reporting
Operational
90 days ago
100.0
% uptime
Today
Retail POS
?
Operational
90 days ago
100.0
% uptime
Today
Retail POS for iPadOS
Operational
90 days ago
100.0
% uptime
Today
Sales History
Operational
90 days ago
100.0
% uptime
Today
Service Orders
Operational
90 days ago
100.0
% uptime
Today
Setup
Operational
90 days ago
100.0
% uptime
Today
Stock Control
Operational
90 days ago
100.0
% uptime
Today
Workflows
Operational
90 days ago
100.0
% uptime
Today
Lightspeed Retail (R-Series)
Operational
Retail POS
Operational
Retail API
Operational
Analytics
Operational
Integrated Payments
Operational
Lightspeed eCom (C-Series)
Operational
Lightspeed eCom (Europe)
Operational
Lightspeed eCom (North America & Australia)
Operational
Lightspeed Restaurant (K-Series)
Operational
POS
Operational
Back Office
Operational
Back Office - Reporting
Operational
API (incl. Online Orders)
Operational
Order Anywhere
Operational
Payments
Operational
Lightspeed Payments
Operational
Lightspeed Restaurant (G-Series)
Operational
90 days ago
100.0
% uptime
Today
POS
Operational
Lightspeed Payments
Operational
90 days ago
100.0
% uptime
Today
Backoffice
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Lightspeed Restaurant (L-Series)
Operational
90 days ago
100.0
% uptime
Today
Manager
Operational
POS
Operational
API (incl. Online Orders)
Operational
Lightspeed Payments
Operational
90 days ago
100.0
% uptime
Today
Lightspeed Restaurant (O-Series)
Operational
90 days ago
99.99
% uptime
Today
POS
?
Operational
90 days ago
99.99
% uptime
Today
Standard Reporting
Operational
90 days ago
100.0
% uptime
Today
Back Office
?
Operational
90 days ago
100.0
% uptime
Today
Purchase
?
Operational
90 days ago
100.0
% uptime
Today
Insights
?
Operational
90 days ago
99.93
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Produce
?
Operational
90 days ago
100.0
% uptime
Today
Lightspeed Payments
Operational
90 days ago
100.0
% uptime
Today
Lightspeed Bump Screen by Bump It
Operational
90 days ago
100.0
% uptime
Today
Online Ordering
Operational
90 days ago
100.0
% uptime
Today
Ordering Integrations
?
Operational
90 days ago
100.0
% uptime
Today
Payment Integrations
?
Operational
90 days ago
100.0
% uptime
Today
Accounting Integrations
?
Operational
90 days ago
100.0
% uptime
Today
Support (Phone/Email/Live Chat)
?
Operational
Lightspeedhq.com.au (Website)
Operational
Lightspeed Golf
Operational
Tee Sheets
Operational
Marketplace
Operational
House Accounts
Operational
Business Intelligence
Operational
Mobile Apps
Operational
Partner API
Operational
Lightspeed Loyalty
Operational
Dashboard
Operational
Hospitality Integration
Operational
Retail Integration
Operational
Lightspeed Support
Operational
Phone Support
Operational
Chat Support
Operational
Email Support
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Insights services are now restored and operational again.
Dec 19, 22:31 EST
Investigating -
Our team are investigating an issue with our Insights reporting platform. Sales Feed reports are still working as expected, however other reports are currently inaccessible.
We are working to restore this with utmost priority.
Dec 19, 21:08 EST
Resolved -
We identified the cause of the issue and have implemented a solution to correct it. Payments are again processing normally.
Dec 18, 05:33 EST
Monitoring -
We have implemented a fix and will continue to monitor the situation.
Dec 18, 05:28 EST
Investigating -
We are currently investigating an issue accepting iDeal payments affecting a subset of our LSPay customers in the Netherlands.
Dec 18, 04:53 EST
Completed -
The scheduled maintenance has been completed.
Dec 11, 00:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 23:00 EST
Scheduled -
We're excited to announce another update to your POS that will bring improved efficiency and stability.
Update Time: Wednesday, December 11 at 15:00 AEDT Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.
RESOLVED - Delays in activating and deactivating price lists have been fixed. Changes now apply reliably and on time. - Admins without site access in the Financial Services page now see an error message with guidance instead of a blank screen. - Billing-related webhooks now send only to the correct integration partner, resolving issues with misrouted subscription updates.
IMPROVED - Gift card top-ups paid with Lightspeed Payments now correctly display payment surcharges and inclusive totals on receipts.
NEW - The 'Displays' tab has been removed from 'My Site > Devices' in Back Office. This does not impact POS register or Customer Display functionality.
IN CASE YOU MISSED IT Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral! See the 'Refer us' tile on your Back Office dashboard for more details.
Dec 4, 23:15 EST
Completed -
The scheduled maintenance has been completed.
Dec 10, 01:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 00:00 EST
Scheduled -
On December 10th, from 6:00 am to 7:00 am CET / 12:00 am to 1:00 am EST, we are performing maintenance in our Back Office. During this time, the Back Office, Public APIs, and Online Ordering may not be available. After maintenance, they will be up-to-date again.
The POS will work as expected. Thank you for your understanding.
---
Le 10 décembre, entre 6h00 et 7h00 CET / 12h00 et 1h00 EST, nous effectuerons une maintenance du back-office. Pendant cette période, il est possible que le back-office ne soit pas disponible ou que les commandes en ligne et le système de caisse aient un léger retard. Ces problèmes disparaîtront après la maintenance.
L’application de caisse fonctionnera comme d’habitude. Merci de votre compréhension.
---
Am 10. Dezember zwischen 6:00 und 7:00 Uhr MEZ führen wir geplante Wartungsarbeiten an unserem Backoffice durch. In diesem Zeitraum ist das Backoffice unter Umständen nicht erreichbar und Onlinebestellungen können mit leichter Verzögerung eingehen. Nach Abschluss der Wartungsarbeiten ist alles wieder auf dem neuesten Stand.
Die POS-App ist in diesem Zeitraum uneingeschränkt nutzbar. Vielen Dank für Ihr Verständnis.
Dec 9, 10:43 EST
Completed -
The scheduled maintenance has been completed.
Dec 8, 22:30 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 19:30 EST
Scheduled -
Scheduled Maintenance Notification
Time: Monday, December 9 at 11:30 AEDT. Duration: Approximately 3 hours.
We will be performing scheduled maintenance on the Insights Connect feature during this time. During the maintenance window, Deputy data will not update in the Insights reporting platform. Data will be up-to-date shortly after the maintenance period concludes.
Please note that this feature is currently used by a limited number of locations and does not impact other Insights functionality.
Thank you for your understanding. If you have any questions or concerns, please contact our support team.
Dec 8, 19:12 EST