All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.95 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
99.93 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.28 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
99.94 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments ? Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
99.98 % uptime
Today
POS Operational
Back Office Operational
90 days ago
99.98 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
100.0 % uptime
Today
POS ? Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
100.0 % uptime
Today
Purchase ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations ? Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 31, 2025

No incidents reported today.

Aug 30, 2025

No incidents reported.

Aug 29, 2025
C-series Backoffice is not accessible for merchants login, and storefront issue for cart/checkout
Resolved - This incident has been resolved.
Aug 29, 08:01 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 29, 07:46 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 29, 07:38 EDT
Update - We are continuing to investigate this issue.
Aug 29, 06:38 EDT
Update - We are continuing to investigate this issue.
Aug 29, 06:31 EDT
Investigating - We are currently investigating this issue.
Aug 29, 06:29 EDT
Lightspeed Retail (R-Series) scheduled Redis maintenance
Completed - The scheduled maintenance has been completed.
Aug 29, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 23:00 EDT
Scheduled - We will be conducting scheduled Redis maintenance on Thursday, August 28th, at 11:00 pm until Friday, August 29th, at 01:00 am EDT. During this time, you might experience slowness in the application.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause.
Your patience and understanding are greatly appreciated as we work to enhance our systems.
Aug 26, 14:47 EDT
Aug 28, 2025
Lightspeed Retail (R-Series) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Aug 28, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 23:30 EDT
Scheduled - We will be conducting scheduled database maintenance on Tuesday August 27th at 11:30pm EDT. During this time, you might experience unavailability of login new users and other instabilities for about 15 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Aug 23, 09:01 EDT
Aug 27, 2025
Golf degraded performance and connection problems
Resolved - This incident has been resolved.
Aug 27, 10:12 EDT
Monitoring - A fix has been applied, and system performance is returning to normal. We are continuing to monitor.
Aug 27, 10:01 EDT
Identified - An issue affecting performance and connectivity to Golf has been identified and a fix is being applied.
Aug 27, 09:48 EDT
New POS Version causes App crashes
Resolved - This incident has been resolved.
Aug 27, 03:24 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 26, 05:00 EDT
Investigating - We are aware of an issue impacting a new version of the POS (25.34.0), where we identified multiple app crashes. Try not to update to the newest app version. We are working on a fix.
Aug 26, 03:24 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.17.0
Completed - The scheduled maintenance has been completed.
Aug 27, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 02:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Wednesday, August 27 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
- Added an ignore_availability flag in the Orders API that allows future-dated orders to bypass product availability checks. Same-day orders continue to follow standard rules.

IMPROVED
- The Orders API now accepts customer details in the order payload without a customer_id, automatically creating or matching the customer record.
- Images now load faster on POS thanks to optimised thumbnails for products and user avatars.

IN CASE YOU MISSED IT
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See the 'Refer us' tile on your Back Office dashboard for more details.
Aug 21, 22:18 EDT
Lightspeed Retail (R-Series) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 23:30 EDT
Scheduled - We will be conducting scheduled database maintenance on Tuesday August 26th at 11:30pm EDT. During this time, you might experience unavailability of login new users and other instabilities for about 15 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Aug 23, 08:59 EDT
Aug 26, 2025
X-Series Retail Payments - Not Able to Create or Use PaymentSense Payment type
Resolved - This issue has been resolved
Aug 26, 14:30 EDT
Identified - We've identified that certification from Paymentsense has expired —we are waiting on the Paymentsense response on this.
Aug 24, 13:42 EDT
Investigating - We are currently investigating the cause of the issue preventing the use of the PaymentSense payment type
Aug 24, 10:56 EDT
Aug 25, 2025

No incidents reported.

Aug 24, 2025
Aug 23, 2025

No incidents reported.

Aug 22, 2025
Delays - Product Results Outdated / Lagging
Resolved - This issue has been resolved
Aug 22, 16:18 EDT
Investigating - We’re looking into an issue where Products are displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
Aug 15, 14:08 EDT
Aug 21, 2025
Europe: Statistics on C-Series homepage for 21st of August are incomplete
Resolved - This incident has been resolved.
Aug 21, 18:54 EDT
Monitoring - We have mitigated an issue that resulted us to clear the cache on the statistics page. This can result in the statistics page to contain incomplete information for Thursday August 21st for European shops. This does not impact any orders or 3rd party statistics (Google Analytics 4 etc.)
Aug 21, 07:11 EDT
Lightspeed Retail (R-Series, S-Series)
Resolved - This incident has been resolved.
Aug 21, 15:57 EDT
Monitoring - Our upstream networking partner has confirmed a fix for the issues in US East. Our error rates and latency are returning to normal. We continue to monitor the results.
Aug 21, 15:43 EDT
Update - We are continuing to investigate ongoing issues. Our upstream networking partner has confirmed issues in the US east region currently, which we suspect is the cause of our elevated error rates and latency for R-series and S-series. We've been informed that a fix is forthcoming.
Aug 21, 15:19 EDT
Update - We are continuing to investigate ongoing issues.
Aug 21, 15:18 EDT
Investigating - We are currently investigating an elevated number of errors affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
Aug 21, 14:05 EDT
Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025
Lightspeed Restaurant (O-Series) - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 18, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 10:30 EDT
Scheduled - When: Tuesday 19 August 2025, 12:30 am – 1:30 am AEST

We will be performing scheduled maintenance during this time to upgrade underlying infrastructure.

No downtime is expected and services should remain available throughout the maintenance window.

No customer action is required.
Aug 18, 07:09 EDT
Aug 17, 2025

No incidents reported.

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