Delays - Entities Results Outdated / Lagging
Monitoring - We have identified the root cause and now we are working on the recovering.
We will post an update once the delay is over.
Thank you for your patience.
Aug 05, 2026 - 23:39 EDT
Identified - We’re looking into an issue where Entities (products, sales and inventory and customers) are displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
Aug 05, 2026 - 22:45 EDT
Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Degraded Performance
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Degraded Performance
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Degraded Performance
90 days ago
99.99 % uptime
Today
Payments Operational
90 days ago
99.94 % uptime
Today
Products Degraded Performance
90 days ago
99.99 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS Operational
90 days ago
99.98 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
99.99 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Retail POS Operational
Payments Operational
API Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Advanced Insights Operational
Inventory Operational
Pulse Operational
Reservations Operational
Tasks Operational
Tempo Operational
Benchmarks & Trends Operational
KDS Operational
AI Assistant Operational
Lightspeed Restaurant (G-Series) Operational
POS Operational
Lightspeed Payments Operational
Backoffice Operational
API Operational
Lightspeed Restaurant (L-Series) Operational
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.99 % uptime
Today
POS Operational
90 days ago
100.0 % uptime
Today
Back Office Operational
90 days ago
99.98 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Purchase Operational
90 days ago
100.0 % uptime
Today
Produce Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Loyalty Operational
90 days ago
100.0 % uptime
Today
Lightspeed Kiosk Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump-It Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
NuORDER (B2B) Operational
90 days ago
100.0 % uptime
Today
The Brand Platform Operational
90 days ago
100.0 % uptime
Today
The Retail / Assortment tool Operational
90 days ago
100.0 % uptime
Today
API's Operational
90 days ago
100.0 % uptime
Today
Hosted Integration Feeds Operational
90 days ago
100.0 % uptime
Today
Genesys IT Operations Operational
90 days ago
100.0 % uptime
Today
Genesys API's Operational
90 days ago
100.0 % uptime
Today
Interface Operational
90 days ago
100.0 % uptime
Today
Genesys Server's Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 6, 2026

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.14.1
Completed - The scheduled maintenance has been completed.
Aug 6, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 01:00 EDT
Scheduled - Update Time: Thursday, August 6 at 15:00 AEST
Update Process: Your POS will automatically update after 15:00 AEST.

RESOLVED
- Fixed an issue where estimated impact calculations in the Menu Pricing Assistant could cause Back Office errors for sites with large product lists.
- Fixed an issue where subscription payment cards linked only to deleted sites or companies could not be removed.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Aug 5, 21:29 EDT

Aug 5, 2026

Unresolved incident: Delays - Entities Results Outdated / Lagging.

Aug 4, 2026

Newly created sales are not appearing in Sales History or updating stock adjustments.
Resolved - This incident has been resolved.
Aug 4, 08:14 EDT
Monitoring - A fix has been rolled out.
Aug 4, 05:26 EDT
Identified - Newly created sales are processing successfully and receipts can be printed, but they are not appearing in Sales History or updating stock adjustments; our team have identified the issue and rolling out a fix.
Aug 4, 05:15 EDT
Investigating - Newly created sales are processing successfully and receipts can be printed, but they are not appearing in Sales History or updating stock adjustments; our team is currently investigating the issue.
Aug 4, 05:01 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.14.0
Completed - The scheduled maintenance has been completed.
Aug 4, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, August 4 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
- Get ahead of the 1 October ban on card surcharges with the new Menu Pricing Assistant. Instead of re-pricing every product by hand, set your card rate and rounding preferences and the assistant suggests updated prices across your products and price lists, ready to review, schedule, and apply in bulk.

IMPROVED
- Added preparation time syncing to Doshii, so delivery and online-ordering ETAs stay accurate, including when you temporarily adjust prep time from the POS.
- Added the Lightspeed Payments card receipt, including the card's last 4 digits, to gift card and account credit top-up receipts and their reprints.
- Updated Lightspeed Loyalty SMS messages to show "Lightspeed" as the sender instead of a phone number.
- Added the Company ID to webhook and callback payloads, so integrations can route events more easily.

RESOLVED
- Fixed an issue where a bill split across two or more cards printed a receipt for the first card only, so the customer did not get a receipt for every card charged.
- Fixed an issue where a card surcharge on a Smart Hospo terminal payment (via Doshii) was not shown on the POS or the customer receipt.
- Fixed an issue where AI Menu Importer created option set choices as separate products instead of options.
- Fixed an issue where reordering an option set's choices did not send the expected webhook update for online products.
- Fixed an issue where a completed online order could report a course as still pending instead of called.
- Fixed an issue where the AI feedback icon was missing on the Printers page in Back Office.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Jul 30, 02:49 EDT

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Restaurant (O-Series) Back Office Reports delayed for some users
Resolved - This incident has been resolved.
Jul 29, 04:14 EDT
Monitoring - The fix released earlier today has been refined, we will monitor performance.
Jul 29, 02:58 EDT
Identified - Our team are adjusting the work done earlier today to fine tune back office reports performance after users had reported delayed updates. Some users remain impacted by this issue and our team are working to bring this back up to date.
Jul 29, 01:33 EDT

Jul 28, 2026

Back Office Dashboard Reports Not Updating
Resolved - The issue affecting Back Office Dashboard reports not updating has now been resolved.

Our team has verified that the fix has been successfully implemented, and dashboard data is updating as expected.
Jul 28, 21:42 EDT
Monitoring - A fix has been implemented, and we are currently monitoring the results to ensure the issue has been resolved successfully.

We appreciate your patience while we continue to verify the stability of the fix. We will provide another update once monitoring has been completed or if we identify any further issues.
Jul 28, 21:26 EDT
Identified - We are currently investigating an issue where some merchants may experience their Back Office Dashboard reports not updating with the latest data.

Our Development team is aware of the issue and is actively investigating the root cause. We will provide further updates as soon as more information becomes available.

We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.
Jul 28, 20:55 EDT

Jul 27, 2026

Intermittent Issues Viewing Customer Details in Sell Screen
Resolved - This incident has been resolved.
Jul 27, 14:21 EDT
Monitoring - We are currently investigating an issue where merchants are experiencing error messages when attempting to view or load customer details within the X-Series Sell Screen. Our engineering team has identified the cause and deployed a fix. Systems are recovering, and we are actively monitoring to confirm full resolution.
Jul 27, 13:08 EDT
Lightspeed eCom (North America)
Resolved - This incident has been resolved.
Jul 27, 12:07 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 27, 11:59 EDT
Investigating - We are currently investigating an issue affecting merchants using Lightspeed eCom in North America. A dedicated team is investigating the issue.
Jul 27, 11:42 EDT
Lightspeed Restaurant (O-Series): Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 27, 10:29 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 09:59 EDT
Scheduled - Scheduled maintenance: API and Inventory Services

Scheduled start: Monday 27 July 2026, 11:59pm AEST
Scheduled end: Tuesday 28 July, ~00:30am AEST

We're carrying out scheduled maintenance on our API and inventory services as part of routine platform improvements.

We don't expect any disruption to your service. If a short interruption does occur, any affected services will be back within a few minutes.

You can keep trading as normal throughout, and there's nothing you need to do.
Jul 27, 02:39 EDT

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Degraded Service Performance – Third-Party Infrastructure (AWS / Cloudflare)
Resolved - Between 12:45 PM and 1:15 PM BST, an upstream issue with a third-party cloud infrastructure provider caused brief slowness and connection errors affecting X-Series POS selling screens for some stores.

The core impact was limited to a ~15-minute window, and services quickly normalized. All Lightspeed core internal systems remained fully operational throughout the event, and any offline transactions processed during the disruption have synchronized. The upstream provider has resolved the issue, and all systems are running normally.
Jul 24, 08:00 EDT

Jul 23, 2026

Return and Exchange Processing Errors
Resolved - This incident has been resolved.
Jul 23, 19:48 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 19:00 EDT
Investigating - We are currently investigating an issue impacting return and exchange processing under certain specific transaction conditions. Our engineering team are currently investigating the reported issue. We apologize for the inconvenience caused in the meantime
Jul 23, 18:35 EDT
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