All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
100.0 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments ? Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Back Office Operational
90 days ago
100.0 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
99.99 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
99.98 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
99.98 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
99.98 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.94 % uptime
Today
POS ? Operational
90 days ago
99.94 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
99.94 % uptime
Today
Purchase ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
99.91 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
99.97 % uptime
Today
Online Ordering Operational
90 days ago
99.97 % uptime
Today
Ordering Integrations ? Operational
90 days ago
99.97 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations ? Operational
90 days ago
99.63 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 9, 2025

No incidents reported today.

May 8, 2025
Lightspeed Retail (X-Series) - Errors when accessing Lightspeed E-Series
Resolved - The issue with E-Series has been resolved, thank you for your patience.
May 8, 10:38 EDT
Investigating - The team is working hard to resolve an issue with Lightspeed E-Series and will keep you informed on status changes as they come. Thanks for your patience, we apologize for any inconvenience this has caused.

You can also follow the E-Series Status Page for more information: https://status.ecwid.com/
May 8, 09:26 EDT
May 7, 2025

No incidents reported.

May 6, 2025
Restaurant O-Series: Customer Search & Finalise Takings
Resolved - This incident has been resolved.
May 6, 20:54 EDT
Identified - A small amount of clients have reported they are unable to finalise their daily takings (seeing a red banner error saying "Unable to load takings").

We also have a small amount of venues with Customer Search functions in POS not working properly where results are not populating on the screen.

We are preparing a hot-fix for this issue to be released shortly.
May 6, 18:42 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.9.0
Completed - The scheduled maintenance has been completed.
May 6, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, May 6 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
- You can now search past orders in POS History using customer names, with partial match support and a new customer column.
- A new 'Kiosk' order type is now available in POS, the Orders API, and Insights Live — enabling prep time adjustments and clearer reporting for self-service workflows.

IMPROVED
- Variant parent products are no longer shown in printer setup, reducing clutter and simplifying configuration.
- Dockets can now be reprinted at any time — the 12-hour limit has been removed.
- POS customer search is now faster and more responsive, especially for venues with large customer lists.
- Partners can now pass a credit card surcharge via our Orders API, with correct display on receipts and alignment with POS behaviour.

RESOLVED
- Fixed a bug where some items would occasionally be missing from final dockets when processing group orders quickly.
- Fixed a bug that prevented unavailable products from being edited in Arrange Item mode on POS.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
May 5, 22:00 EDT
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025
Some users have reported the inability to process payments while in the R-Series app. Transactions via web browser are working accordingly.
Resolved - This incident has been resolved.
May 3, 20:45 EDT
Identified - The issue has been identified and a fix is being implemented.
May 3, 13:38 EDT
Investigating - We are currently investigating this issue.
May 3, 12:31 EDT
May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.

Apr 29, 2025

No incidents reported.

Apr 28, 2025
Outage - Sales History (X-Series)
Resolved - This incident has been resolved.
Apr 28, 10:23 EDT
Investigating - We’re investigating an issue preventing some retailers from accessing the Lightspeed Retail (X-Series) Sales History. We’ll send updates as they arise, thanks for your patience.
Apr 28, 09:49 EDT
Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

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