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Identified - The technical issue causing the partial delays has been resolved. We're currently working to reduce the partial settlement delay for the impacted portion of your card sales transactions. We will continue monitoring and provide a new update if required. Thank you for your patience while we resolve this issue.
Jul 08, 2025 - 10:25 EDT
Investigating - Since the 7th of July, an external technical issue has slowed the settlement of some Lightspeed Payments sales. Card transactions are processing as usual, but a portion of your card sales transactions will be deposited later than normal. Our payments team is working closely with our banking partner to restore normal settlement speed as quickly as possible. We understand how important fast access to funds is for your business and will keep you updated. Thank you for your patience while we resolve this issue.
Jul 08, 2025 - 08:41 EDT
Lightspeed Retail (X-Series)
Operational
90 days ago
99.99
% uptime
Today
Authentication
?
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Customer Management
Operational
90 days ago
100.0
% uptime
Today
Gift Cards & Store Credits
Operational
90 days ago
99.93
% uptime
Today
Help Centre
Operational
90 days ago
100.0
% uptime
Today
Inventory
Operational
90 days ago
100.0
% uptime
Today
Payments
Operational
90 days ago
100.0
% uptime
Today
Products
Operational
90 days ago
100.0
% uptime
Today
Product pricing
Operational
90 days ago
100.0
% uptime
Today
Quotes
Operational
90 days ago
100.0
% uptime
Today
Reporting
Operational
90 days ago
99.94
% uptime
Today
Retail POS
?
Operational
90 days ago
100.0
% uptime
Today
Retail POS for iPadOS
Operational
90 days ago
100.0
% uptime
Today
Sales History
Operational
90 days ago
100.0
% uptime
Today
Service Orders
Operational
90 days ago
100.0
% uptime
Today
Setup
Operational
90 days ago
100.0
% uptime
Today
Stock Control
Operational
90 days ago
100.0
% uptime
Today
Workflows
Operational
90 days ago
100.0
% uptime
Today
Lightspeed Retail (R-Series)
Operational
Retail POS
Operational
Retail API
Operational
Analytics
Operational
Integrated Payments
?
Operational
Lightspeed Retail (S-Series)
Operational
BackOffice
Operational
Lightspeed eCom (C-Series)
Operational
Lightspeed eCom (Europe)
Operational
Lightspeed eCom (North America & Australia)
Operational
Lightspeed Restaurant (K-Series)
Operational
90 days ago
99.98
% uptime
Today
POS
Operational
Back Office
Operational
90 days ago
99.98
% uptime
Today
Back Office - Reporting
Operational
API (incl. Online Orders)
Operational
Order Anywhere
Operational
Payments
Operational
Lightspeed Payments
Operational
Lightspeed Restaurant (G-Series)
Operational
90 days ago
99.99
% uptime
Today
POS
Operational
Lightspeed Payments
Operational
90 days ago
99.98
% uptime
Today
Backoffice
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Lightspeed Restaurant (L-Series)
Operational
90 days ago
99.98
% uptime
Today
Manager
Operational
POS
Operational
API (incl. Online Orders)
Operational
Lightspeed Payments
Operational
90 days ago
99.98
% uptime
Today
Lightspeed Restaurant (O-Series)
Operational
90 days ago
99.99
% uptime
Today
POS
?
Operational
90 days ago
100.0
% uptime
Today
Standard Reporting
Operational
90 days ago
100.0
% uptime
Today
Back Office
?
Operational
90 days ago
100.0
% uptime
Today
Purchase
?
Operational
90 days ago
99.99
% uptime
Today
Insights
?
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Produce
?
Operational
90 days ago
100.0
% uptime
Today
Lightspeed Payments
Operational
90 days ago
100.0
% uptime
Today
Lightspeed Bump Screen by Bump It
Operational
90 days ago
100.0
% uptime
Today
Online Ordering
Operational
90 days ago
100.0
% uptime
Today
Ordering Integrations
?
Operational
90 days ago
100.0
% uptime
Today
Payment Integrations
?
Operational
90 days ago
100.0
% uptime
Today
Accounting Integrations
?
Operational
90 days ago
99.97
% uptime
Today
Support (Phone/Email/Live Chat)
?
Operational
Lightspeedhq.com.au (Website)
Operational
Lightspeed Golf
Operational
Tee Sheets
Operational
Marketplace
Operational
House Accounts
Operational
Business Intelligence
Operational
Mobile Apps
Operational
Partner API
Operational
Lightspeed Loyalty
Operational
Dashboard
Operational
Hospitality Integration
Operational
Retail Integration
Operational
Lightspeed Support
Operational
Phone Support
Operational
Chat Support
Operational
Email Support
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
We will be undergoing scheduled maintenance during this time for server APS only. There may be up to 15 minutes of downtime. The Restaurant Manager will be unavailable, and the Lightspeed POS app will only work if connected to a LiteServer. Thank you for your understanding. Posted on
Jul 08, 2025 - 06:28 EDT
We're excited to announce another update to your POS that will bring improved efficiency and stability.
Update Time: Tuesday, July 15 at 15:00 AEST Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
IMPROVED - Product pricing loads more quickly when managing large product lists in the Back Office or integrations. - Lightspeed Payments is now more reliable thanks to automatic retries for certain network errors.
RESOLVED - Itemised receipts printed via pay-at-table now display discounts and surcharges correctly at both the item and order level. - Fixed an issue that caused some POS registers to miss updates. Updates now roll out reliably without manual intervention. - Resolved a problem where '%' symbols in product names or descriptions were displayed incorrectly.
IN CASE YOU MISSED IT Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral! See the 'Refer us' tile on your Back Office dashboard for more details. Posted on
Jul 08, 2025 - 23:27 EDT
Completed -
The scheduled maintenance has been completed.
Jul 1, 02:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 01:00 EDT
Scheduled -
We're excited to announce another update to your POS that will bring improved efficiency and stability.
Update Time: Tuesday, July 1 at 15:00 AEST Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
IMPROVED - Lightspeed Payments terminals now pair more reliably, even when the POS and terminal are on different networks. - Several performance improvements have been made to enhance POS responsiveness during common actions.
RESOLVED - A bug affecting daily resets of online order prep times has been fixed to ensure consistent behaviour.
IN CASE YOU MISSED IT Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral! See the 'Refer us' tile on your Back Office dashboard for more details.
Jun 30, 03:07 EDT
Completed -
The scheduled maintenance has been completed.
Jun 27, 00:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 23:30 EDT
Scheduled -
On Monday, June 9th, at 3:30 PM UTC, scheduled database maintenance will be performed on the location feature database. During this time, an upgrade will take place, and we anticipate 15 minutes of service downtime. All critical system components will remain fully available. This maintenance is essential to ensure the continued performance, reliability and security of our systems. We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Jun 25, 11:16 EDT
Resolved -
This incident has been resolved.
Jun 25, 16:49 EDT
Monitoring -
We have implemented a fix and will continue to monitor the situation.
Jun 25, 15:09 EDT
Identified -
We have identified the cause of the Lightspeed Retail (R-Series) issue and a dedicated team of engineers is working on a solution.
Jun 25, 14:50 EDT
Investigating -
We are currently investigating the issue.
Jun 25, 14:41 EDT
Completed -
The scheduled maintenance has been completed.
Jun 25, 08:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 08:00 EDT
Scheduled -
Scheduled Maintenance – June 25, 2025
We will be performing scheduled maintenance on our infrastructure starting at 10:00 PM AEST. The maintenance window is expected to last 30 minutes, with actual work estimated to take around 10 minutes.
No customer impact is expected during this time.
We’ll provide an update once the maintenance is complete. Thank you for your understanding.
Jun 24, 23:18 EDT