Identified - The technical issue causing the partial delays has been resolved. We're currently working to reduce the partial settlement delay for the impacted portion of your card sales transactions.
We will continue monitoring and provide a new update if required.
Thank you for your patience while we resolve this issue.
Jul 08, 2025 - 10:25 EDT
We will continue monitoring and provide a new update if required.
Thank you for your patience while we resolve this issue.
Jul 08, 2025 - 10:25 EDT
Investigating - Since the 7th of July, an external technical issue has slowed the settlement of some Lightspeed Payments sales. Card transactions are processing as usual, but a portion of your card sales transactions will be deposited later than normal.
Our payments team is working closely with our banking partner to restore normal settlement speed as quickly as possible.
We understand how important fast access to funds is for your business and will keep you updated. Thank you for your patience while we resolve this issue.
Jul 08, 2025 - 08:41 EDT
Our payments team is working closely with our banking partner to restore normal settlement speed as quickly as possible.
We understand how important fast access to funds is for your business and will keep you updated. Thank you for your patience while we resolve this issue.
Jul 08, 2025 - 08:41 EDT
Lightspeed Retail (X-Series)
Operational
Authentication
?
Operational
API
Operational
Customer Management
Operational
Gift Cards & Store Credits
Operational
Help Centre
Operational
Inventory
Operational
Payments
Operational
Products
Operational
Product pricing
Operational
Quotes
Operational
Reporting
Operational
Retail POS
?
Operational
Retail POS for iPadOS
Operational
Sales History
Operational
Service Orders
Operational
Setup
Operational
Stock Control
Operational
Workflows
Operational
Lightspeed Retail (R-Series)
Operational
Retail POS
Operational
Retail API
Operational
Analytics
Operational
Integrated Payments
?
Operational
Lightspeed Retail (S-Series)
Operational
BackOffice
Operational
Lightspeed eCom (C-Series)
Operational
Lightspeed eCom (Europe)
Operational
Lightspeed eCom (North America & Australia)
Operational
Lightspeed Restaurant (K-Series)
Operational
POS
Operational
Back Office
Operational
Back Office - Reporting
Operational
API (incl. Online Orders)
Operational
Order Anywhere
Operational
Payments
Operational
Lightspeed Payments
Operational
Lightspeed Restaurant (G-Series)
Operational
POS
Operational
Lightspeed Payments
Operational
Backoffice
Operational
API
Operational
Lightspeed Restaurant (L-Series)
Operational
Manager
Operational
POS
Operational
API (incl. Online Orders)
Operational
Lightspeed Payments
Operational
Lightspeed Restaurant (O-Series)
Operational
POS
?
Operational
Standard Reporting
Operational
Back Office
?
Operational
Purchase
?
Operational
Insights
?
Operational
API
Operational
Produce
?
Operational
Lightspeed Payments
Operational
Lightspeed Bump Screen by Bump It
Operational
Online Ordering
Operational
Ordering Integrations
?
Operational
Payment Integrations
?
Operational
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?
Operational
Support (Phone/Email/Live Chat)
?
Operational
Lightspeedhq.com.au (Website)
Operational
Lightspeed Golf
Operational
Tee Sheets
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Marketplace
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Business Intelligence
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Mobile Apps
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Hospitality Integration
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Retail Integration
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Lightspeed Support
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Phone Support
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Chat Support
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Email Support
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Lightspeed Restaurant (L-Series) - Scheduled Maintenance for APS server Jul 10, 2025 11:00-13:00 EDT
We will be undergoing scheduled maintenance during this time for server APS only. There may be up to 15 minutes of downtime. The Restaurant Manager will be unavailable, and the Lightspeed POS app will only work if connected to a LiteServer. Thank you for your understanding.
Posted on Jul 08, 2025 - 06:28 EDT
Posted on Jul 08, 2025 - 06:28 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.14.0 Jul 15, 2025 01:00-02:00 EDT
We're excited to announce another update to your POS that will bring improved efficiency and stability.
Update Time: Tuesday, July 15 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
IMPROVED
- Product pricing loads more quickly when managing large product lists in the Back Office or integrations.
- Lightspeed Payments is now more reliable thanks to automatic retries for certain network errors.
RESOLVED
- Itemised receipts printed via pay-at-table now display discounts and surcharges correctly at both the item and order level.
- Fixed an issue that caused some POS registers to miss updates. Updates now roll out reliably without manual intervention.
- Resolved a problem where '%' symbols in product names or descriptions were displayed incorrectly.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Jul 08, 2025 - 23:27 EDT
Update Time: Tuesday, July 15 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
IMPROVED
- Product pricing loads more quickly when managing large product lists in the Back Office or integrations.
- Lightspeed Payments is now more reliable thanks to automatic retries for certain network errors.
RESOLVED
- Itemised receipts printed via pay-at-table now display discounts and surcharges correctly at both the item and order level.
- Fixed an issue that caused some POS registers to miss updates. Updates now roll out reliably without manual intervention.
- Resolved a problem where '%' symbols in product names or descriptions were displayed incorrectly.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Jul 08, 2025 - 23:27 EDT