Lightspeed - Status Page Status

Payout Delay Incident

Investigating - We have identified an issue currently impacting payout processing for a subset of Hospitality accounts due to an issue with one of our upstream partners. This has resulted in a temporary pause on payouts and delays while we work to correct the error.

Our teams are in direct coordination with the partner's technical leadership and are working aggressively to unblock all pending payments. Restoring regular payout cycles is our highest priority, and we have provided the necessary data to the provider to address the configurations causing the pause.

We will provide further updates as they become available. We apologize for the disruption and are treating this as a matter of urgency.
Jan 18, 2026 - 23:07 EST

Uptime over the past 90 days. View historical uptime.

Lightspeed Retail (X-Series) Operational

90 days ago

99.99 % uptime

Today

Authentication Operational

90 days ago

100.0 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

Customer Management Operational

90 days ago

100.0 % uptime

Today

Gift Cards & Store Credits Operational

90 days ago

99.94 % uptime

Today

Help Centre Operational

90 days ago

100.0 % uptime

Today

Inventory Operational

90 days ago

100.0 % uptime

Today

Payments Operational

90 days ago

100.0 % uptime

Today

Products Operational

90 days ago

100.0 % uptime

Today

Product pricing Operational

90 days ago

100.0 % uptime

Today

Quotes Operational

90 days ago

100.0 % uptime

Today

Reporting Operational

90 days ago

100.0 % uptime

Today

Retail POS Operational

90 days ago

100.0 % uptime

Today

Retail POS for iPadOS Operational

90 days ago

100.0 % uptime

Today

Sales History Operational

90 days ago

100.0 % uptime

Today

Service Orders Operational

90 days ago

100.0 % uptime

Today

Setup Operational

90 days ago

100.0 % uptime

Today

Stock Control Operational

90 days ago

100.0 % uptime

Today

Workflows Operational

90 days ago

100.0 % uptime

Today

Lightspeed Retail (R-Series) Operational

Retail POS Operational

Retail API Operational

Analytics Operational

Integrated Payments Operational

Lightspeed Retail (S-Series) Operational

BackOffice Operational

Lightspeed eCom (C-Series) Operational

Lightspeed eCom (Europe) Operational

Lightspeed eCom (North America & Australia) Operational

Lightspeed Restaurant (K-Series) Degraded Performance

90 days ago

100.0 % uptime

Today

POS Operational

Back Office Operational

90 days ago

100.0 % uptime

Today

Back Office - Reporting Operational

API (incl. Online Orders) Operational

Order Anywhere Operational

Payments Operational

Lightspeed Payments Degraded Performance

Lightspeed Restaurant (G-Series) Operational

90 days ago

100.0 % uptime

Today

POS Operational

Lightspeed Payments Operational

90 days ago

100.0 % uptime

Today

Backoffice Operational

90 days ago

100.0 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

Lightspeed Restaurant (L-Series) Degraded Performance

90 days ago

100.0 % uptime

Today

Manager Operational

POS Operational

API (incl. Online Orders) Operational

Lightspeed Payments Degraded Performance

90 days ago

100.0 % uptime

Today

Lightspeed Restaurant (O-Series) Degraded Performance

90 days ago

100.0 % uptime

Today

POS Operational

90 days ago

100.0 % uptime

Today

Standard Reporting Operational

90 days ago

100.0 % uptime

Today

Back Office Operational

90 days ago

100.0 % uptime

Today

Purchase Operational

90 days ago

100.0 % uptime

Today

Insights Operational

90 days ago

100.0 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

Produce Operational

90 days ago

100.0 % uptime

Today

Lightspeed Payments Degraded Performance

90 days ago

100.0 % uptime

Today

Lightspeed Bump Screen by Bump It Operational

90 days ago

100.0 % uptime

Today

Online Ordering Operational

90 days ago

100.0 % uptime

Today

Ordering Integrations Operational

90 days ago

100.0 % uptime

Today

Payment Integrations Operational

90 days ago

100.0 % uptime

Today

Accounting Integrations Operational

90 days ago

100.0 % uptime

Today

Support (Phone/Email/Live Chat) Operational

Lightspeedhq.com.au (Website) Operational

Lightspeed Golf Operational

Tee Sheets Operational

Marketplace Operational

House Accounts Operational

Business Intelligence Operational

Mobile Apps Operational

Partner API Operational

Lightspeed Loyalty Operational

Dashboard Operational

Hospitality Integration Operational

Retail Integration Operational

Lightspeed Support Operational

Phone Support Operational

Chat Support Operational

Email Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 19, 2026

No incidents reported today.

Jan 18, 2026

Unresolved incident: Payout Delay Incident.

Jan 17, 2026

Lightspeed S-Series Backoffice Delay

Resolved - This incident has been resolved.
Jan 17, 16:13 EST

Monitoring - The root cause of the issue has been resolved and the data backlog is being pushed through to Backoffice now. There will be a short delay for posting transactions/item creation while this is happening. We will update again once this is finished.
Jan 17, 16:05 EST

Identified - We have identified a delay with posting transactions and creating items in the S-Series Backoffice today. We are working to resolve this as soon as possible and will provide further updates as they come. Thank you for your patience.
Jan 17, 14:58 EST

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

Delays - Inventory Results Outdated / Lagging

Resolved - The issue has been resolved. Inventory movements should operate as normal
Jan 13, 16:27 EST

Identified - We’re looking into an issue where Inventory is displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
Jan 13, 14:59 EST

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.0.0

Completed - The scheduled maintenance has been completed.
Jan 13, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 23:00 EST

Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, January 13 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

IMPROVED
- Lightspeed Payments transactions are now routed through an Australian endpoint, improving reliability and reducing processing delays.

RESOLVED
- Fixed an issue where the support chat did not appear on the first attempt when pausing or cancelling a subscription.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Jan 6, 23:15 EST

Jan 12, 2026

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

Chat Support Unavailable

Resolved - The issue has been resolved and our chat support is now available.
Jan 9, 16:33 EST

Investigating - Support chat systems are currently unavailable. We are investigating the issue. Customers can continue to reach out to us through phone or email.
Jan 9, 15:33 EST

Issues with receipt printing - Receipts may show as blank

Resolved - This incident has been resolved.
Jan 9, 10:51 EST

Investigating - We are currently investigating an issue in regards to receipt printing. Some receipts might be blank.
Jan 9, 10:23 EST

Jan 8, 2026

No incidents reported.

Jan 7, 2026

Lightspeed S-Series - 23rd December Backoffice Reporting Delay

Resolved - This incident has been resolved.
Jan 7, 12:50 EST

Monitoring - On December 23rd, there was an S-Series Backoffice syncing delay where transactions or newly created items would not appear in the Backoffice - The root cause of that incident has been resolved, however some data may appear to still be missing.

We are working to restore that data, and any missing transactions or items for that day should be synced with the Backoffice soon.

We will provide an update on this page once we have more information.
Dec 26, 16:35 EST

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Related

Past Incidents