All Systems Operational
Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.99 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
99.97 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
99.06 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
99.06 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
100.0 % uptime
Today
POS ? Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
100.0 % uptime
Today
Purchase ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Accounting Integrations ? Operational
90 days ago
100.0 % uptime
Today
Lightspeedhq.com.au (Website) Operational
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 15, 2024

No incidents reported today.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
The R-Series Web Store is experiencing an issue where users cannot edit short or long descriptions for items
Resolved - This issue has been resolved.
Oct 11, 09:21 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 10, 13:56 EDT
Lightspeed Payments - reporting disruption
Resolved - This incident has been resolved.
Oct 11, 08:38 EDT
Update - A fix has been implemented, and most merchants have already had their reports updated as of today.
More and more merchants will see their reports updated gradually throughout the week as we continue rolling out.

We understand how critical our services are to your business, and our Engineering team is working diligently to ensure all reports are fully restored as soon as possible. Thank you for your continued patience and understanding.
Sep 16, 11:45 EDT
Monitoring - A fix has been implemented for several impacted merchants. We expect all reporting to be retroactively fixed by Monday morning.

We understand how important it is for your business for all our services to be up and running, our Engineering team is actively working to resolve this as soon as possible. Thank you for your patience with us.
Sep 12, 07:37 EDT
Update - At this time, there are no further updates. We are currently awaiting action from our external processing partner. Rest assured, our engineering team will remain engaged and ready to implement the necessary fix once we receive the updated information.

We understand the critical importance of this issue for your business operation and appreciate your continued patience. We sincerely apologize for the ongoing inconvenience and will provide further updates as soon as more information becomes available.
Sep 6, 11:55 EDT
Identified - Our team has identified an external issue affecting payment reporting for transactions captured on 26th, 29th and 30th of August for a subset of Hospitality merchants.

We understand how important it is for your business for all our services to be up and running, our Engineering team is actively working on a possible fix. We expect this to be rolled out early next week.
Thank you for your patience with us as we work to resolve this issue, and we apologize for the inconvenience
Aug 31, 11:06 EDT
Investigating - Our team has identified an external issue affecting payment reporting for transactions captured on August 26th for a subset of Hospitality merchants.

We understand how important it is for your business for all our services to be up and running, our Engineering team is actively working on a possible fix. Thank you for your patience with us as we work to resolve this issue.
Aug 27, 13:24 EDT
Oct 10, 2024
Lightspeed C-Series, E-Series and R-Series scheduled Gift Card maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 23:30 EDT
Scheduled - We will be conducting scheduled maintenance for our Gift-card feature on Wednesday October 9th. During this time, you might experience unavailability of gift-card features for about 30 minutes which might prevent you the ability to redeem gift-card, add funds to an existing card or sell new gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Oct 7, 15:01 EDT
Oct 9, 2024
Oct 8, 2024
Lightspeed Restaurant (O-Series) - Updates & New Improvements 10.20.0
Completed - The scheduled maintenance has been completed.
Oct 8, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 12:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, October 8 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

RESOLVED
Pay@Table: POS Auto Logout Fix
Resolved an issue where Pay@Table transactions would fail if the POS automatically logged out users after a set time.
POS Layout: Product Variant Fix for Multi-Site Companies
Fixed an issue where rearranging product variants at one site unintentionally affected layouts at other sites within the same company.
Courses: No Docket for Split Payment Dismiss
Resolved an issue where an instruction docket still printed after selecting "No, Dismiss" during split payments with courses.
POS History: Search Fix
Resolved an issue where searching by the last 4 digits of a credit card or transaction ID didn’t return results for Lightspeed Payments.

IN CASE YOU MISSED IT
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See the 'Refer us' tile on your Back Office dashboard for more details.
Oct 2, 01:03 EDT
Degraded performance with our CDN on C-Series North-America
Resolved - This incident has been resolved.
Oct 8, 06:20 EDT
Investigating - We are currently experiencing degraded performance with our CDN that may result in assets and images not loading correctly.
Oct 8, 05:33 EDT
Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024
Back-office intermittently fails to load the styling
Resolved - We’re happy to report that the issue has been fully resolved. Our team has identified the root cause and implemented a fix. The back-office is now operating normally. We will continue to monitor the situation to ensure stability.
Oct 2, 11:39 EDT
Monitoring - An update to the system has been reversed, and we are monitoring the results.
Oct 2, 10:59 EDT
Identified - The issue has been identified and are mitigating the issue.
Oct 2, 10:55 EDT
Investigating - The back-office intermittently fails to load the styling of the back-office. Only plain HTML is being visible.

We are currently investigating this issue.
Oct 2, 10:51 EDT
Oct 1, 2024
Lightspeed Retail (R-Series & Loyalty) scheduled maintenance
Completed - The scheduled maintenance has been completed.
Oct 1, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 23:00 EDT
Scheduled - We will be undergoing scheduled maintenance starting at 11:00 PM EDT on Monday Sept 30th 2024, during which no downtime is expected.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Sep 30, 12:03 EDT
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