All Systems Operational
Lightspeed Retail Operational
Retail POS Operational
Retail Web Store Operational
Retail API Operational
Lightspeed eCom Operational
Lightspeed OnSite Operational
Omnichannel Integration Operational
Advanced Reporting Operational
Web Store Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Lightspeed Retail East Data Center Response Time
Fetching
LightSpeed Retail API East Data Center Response Time
Fetching
Past Incidents
May 23, 2017

No incidents reported today.

May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017
Completed - The scheduled maintenance has been completed.
May 17, 14:42 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 17:00 EDT
Scheduled - A release of Lightspeed Retail 2017.10 is scheduled for Tuesday, May 16th/Wednesday May 17th. No service interruption is expected.
Release schedule is as follows (note all times are in GMT):
- Europe: Tuesday, May 16nd at 22:00 GMT
- Americas: Wednesday, May 17rd at 13:00 GMT
- Asia and Australia: Wednesday, May 17rd at 19:00 GMT
May 15, 16:47 EDT
Resolved - The slowness has been alleviated and the issue has been resolved. If you are still experiencing issues we recommend shutting down your browser and opening it up again.
May 17, 13:17 EDT
Monitoring - Customers should be seeing functionality return. If you are still experiencing issues please log out and then back in. We are closely monitoring the issue and will update once the incident is fully resolved.
May 17, 12:58 EDT
Identified - We have identified the issue with our systems which is creating slowness with navigating Lightspeed.
May 17, 12:30 EDT
Investigating - Our automated systems have identified a potential performance issue. We're currently investigating and will update as we learn more.
May 17, 12:01 EDT
May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017

No incidents reported.

May 11, 2017

No incidents reported.

May 10, 2017

No incidents reported.

May 9, 2017
Resolved - Cayan has sent a patch to update the Genius devices that were affected. If you are still experiencing issues please contact Cayan at 844.278.7115.
May 9, 11:39 EDT
Identified - Recently, customers processing on Cayan's Genius terminal have experienced disconnection issues. It is recommended that you unplug the terminal from the power and plug it back in. If you are still experiencing connection issues please contact Cayan at 844.278.7115.
May 6, 17:13 EDT