X-Series: Shopify Products incorrectly sync-ed when adding new variants

Incident Report for Lightspeed - Status Page

Resolved

This incident has been resolved.

Posted Apr 24, 2024 - 01:31 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 24, 2024 - 01:10 EDT

Update

We are continuing to investigate this issue.

Posted Apr 23, 2024 - 20:03 EDT

Investigating

We are aware of some issues with sync-ing products to Shopify when a new variant is added to an existing product.
We are currently investigating the issue and will provide updates once more information is available.

Posted Apr 23, 2024 - 20:03 EDT

This incident affected: Lightspeed Retail (X-Series) (Products).