Update - The unreferenced refund flow on Lightspeed Payments has now been disabled on X-Series to prevent confusion as this was generating error messages. We will be working on re-enabling unreferenced refunds next week at the earliest, and will communicate when a more accurate date is known. Thank you for your patience while we work through this.
Dec 08, 2022 - 22:25 EST
Identified - The issue is identified and we are working through a resolution.
Dec 08, 2022 - 19:03 EST
Investigating - Unreferenced refunds (also known as unlinked refunds, or blind refunds) are not available at the moment on Lightspeed Payments.
Please refund via cash or any other payment type available to process unreferenced refunds.

Note unreferenced refunds are only needed when the original payment was made via another payment type, or via split payments. Otherwise, you can still process a standard refund linked to an original payment made via Lightspeed Payments.

Dec 08, 2022 - 19:01 EST
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (X-Series) Degraded Performance
Retail POS ? Operational
Retail POS for iPadOS Operational
Reporting Operational
Inventory Operational
Customer Management Operational
Quotes Operational
Sales History Operational
Products Operational
Payments Degraded Performance
Setup Operational
Gift Cards & Store Credits Operational
Help Centre Operational
www.vendhq.com ? Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (G-Series) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payment Capture Service Operational
Lightspeed Restaurant (L-Series) Operational
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Payments Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Lightspeed Golf - Scheduled Maintenance Dec 13, 2022 22:30 - Dec 14, 2022 00:30 EST
Lightspeed Golf will be undergoing scheduled maintenance between the hours of 10:30 PM EST (3:30 AM GMT) to 12:30AM EST (5:50 AM GMT) on the night of December 13th. This maintenance will complete the database upgrade.

Thank you for your understanding.

Posted on Dec 07, 2022 - 14:54 EST
Past Incidents
Dec 9, 2022

No incidents reported today.

Dec 8, 2022

Unresolved incident: Lightspeed Retail (X-Series) - Unreferenced refunds unavailable on Lightspeed Payments.

Dec 7, 2022
Resolved - This incident has been resolved.
Dec 7, 11:07 EST
Investigating - We are currently investigating this issue.
Dec 7, 09:32 EST
Dec 6, 2022

No incidents reported.

Dec 5, 2022
Resolved - This incident has been resolved.
Dec 5, 16:53 EST
Monitoring - We are monitoring the situation as the issue on a downstream provider looks to be resolved
Dec 5, 16:17 EST
Investigating - Some users are reporting an inability to process credit card payments or reach certain pages in their Backoffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Dec 5, 15:58 EST
Resolved - This incident has been resolved.
Dec 5, 08:10 EST
Monitoring - The APIs and online ordering are now recovered, we are monitoring the results of the fix that was implemented.
Dec 5, 08:07 EST
Identified - The issue has been identified by the team, only online ordering was affected and it should be resolved in the following minutes.
Dec 5, 07:58 EST
Update - Our developers team is currently investigating degraded performance in the reporting and online ordering sections on the system. We will keep you updated as the investigation progresses.
Dec 5, 07:45 EST
Investigating - We are currently investigating this issue.
Dec 5, 07:42 EST
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Resolved - The cause of the errors has been addressed. Please refer to https://support.vendhq.com/hc/en-us/articles/115006882948, or https://support.vendhq.com/hc/en-us/articles/360000729935 for iPad, for a guide on how to sync any sales that were unable to save during the outage.
Nov 30, 19:18 EST
Update - The cause of the errors has been addressed. Please refer to https://support.vendhq.com/hc/en-us/articles/115006882948 for a guide on how to sync any sales that were unable to save during the outage.
Nov 30, 19:03 EST
Monitoring - We are aware of an issue where Lightspeed (X-Series) merchants are reporting errors when attempting to save a sale on the sell screen or mobile apps. A fix for the issue has been deployed and we are continuing to monitor for further issues.
Nov 30, 18:37 EST
Resolved - This incident has been resolved.
Nov 30, 14:38 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 14:34 EST
Investigating - We are currently Investigating the Issue.
Nov 30, 14:27 EST
Nov 29, 2022
Resolved - This incident has been resolved.
Nov 29, 06:32 EST
Identified - The issue has been resolved.
Nov 29, 06:24 EST
Nov 28, 2022
Resolved - This incident has been resolved.
Nov 28, 11:29 EST
Monitoring - A fix has been implemented and we are monitoring results.
Nov 28, 09:23 EST
Update - We are continuing to work on a fix for this issue.
Nov 25, 12:35 EST
Update - We are continuing to work on a fix for this issue.
Nov 23, 18:15 EST
Identified - The issue has been identified and a fix is in progress.
Nov 23, 18:15 EST
Monitoring - The issue has been identified and a fix is in progress.
Nov 23, 17:02 EST
Identified - The issue has been identified and a fix is in progress.
Nov 23, 16:49 EST
Update - We are continuing to investigate this issue.
Nov 23, 12:38 EST
Investigating - We are currently investigating this issue.
Nov 23, 12:38 EST
Nov 27, 2022
Resolved - This incident has been resolved.
Nov 27, 22:06 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 21:35 EST
Identified - We are aware of an issue where some merchants are experiencing errors attempting to view or edit purchase orders or stock transfers. We think we have identified the cause of this and are actively working on a fix.
Nov 27, 21:12 EST
Nov 26, 2022

No incidents reported.

Nov 25, 2022
Resolved - This incident has been resolved.
Nov 25, 12:25 EST
Monitoring - A fix has been implemented and we are monitoring results.
Nov 25, 12:02 EST
Investigating - We are currently investigating this issue.
Nov 25, 12:01 EST
Resolved - This incident has been resolved.
Nov 25, 07:12 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 07:07 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 25, 06:43 EST
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Restaurant Order Anywhere. A dedicated team is investigating the issue.
Nov 25, 06:33 EST