Partially Degraded Service

Lightspeed Retail (X-Series) Operational
90 days ago
99.96 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.28 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments ? Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
99.98 % uptime
Today
POS Operational
Back Office Operational
90 days ago
99.98 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Degraded Performance
90 days ago
100.0 % uptime
Today
POS ? Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
100.0 % uptime
Today
Purchase ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Degraded Performance
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations ? Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.19.0 Sep 22, 2025 01:00-02:00 EDT

We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Monday, September 22 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
- Orders on the same table can now be merged directly from the Tables screen.

IMPROVED
- Customer lists in Back Office now load much faster, even with very large numbers of customers.
- Table updates in POS are now faster and more reliable.
- The POS Users list now performs better on all devices.

RESOLVED
- Fixed an issue where POS users on mobile devices could not navigate between multiple option sets.
- Fixed an issue where pressing Return/Enter in the Order Notes field did not create a new line.
- Fixed an issue where option set rules blocked updates in Product Availability edit mode.
- Fixed an issue where customer import completion emails were not being sent.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Posted on Sep 16, 2025 - 00:28 EDT
Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
Completed - The scheduled maintenance has been completed.
Sep 11, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 01:00 EDT
Scheduled - Update Time: Thursday, September 11 at 15:00 AEST
Update Process: Your POS will automatically update after 15:00 AEST.

IMPROVED
- Adding and saving products is now faster with improved performance.

RESOLVED
- Fixed an issue where updating products for companies with many sites and registers could cause timeout errors.
- Fixed an error that prevented editing products not assigned to the user’s current site, even when they had the correct permissions.

Sep 10, 22:16 EDT
Sep 10, 2025

No incidents reported.

Sep 9, 2025
Resolved - This incident has been resolved and all reports are now available in the backoffice.
Sep 9, 05:02 EDT
Update - We are continuing to work on a fix for this issue.
Sep 7, 18:50 EDT
Identified - The issue has been identified and a fix is being worked on. The payout reporting for September 4th and 5th 2025 will be delayed.
Sep 7, 18:46 EDT
Completed - The scheduled maintenance has been completed.
Sep 9, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, September 9 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
- Lightspeed Payments: Added terminal branding, allowing custom images to be uploaded and applied to payment terminals.

IMPROVED
- Mobile POS now shows product availability indicators, matching browser and tablet behaviour.
- Tap to Pay refunds can now be processed without a paired physical terminal.
- Pay at Table now excludes cleared tables with no outstanding balance.

RESOLVED
- Fixed an issue where Pay at Table orders reverted to On Hold after completion.
- Fixed timeout errors when updating products for large multi-site companies.
- Fixed bulk customer CSV uploads failing with “There is already an active transaction.”
- Fixed uploaded images and videos not appearing on Customer Display devices.
- Fixed misaligned back button and disappearing Order Type button on mobile POS.
- Fixed a display issue where the refund page on mobile devices showed extra space on the right side.
- Fixed POS freezing when cancelling Lightspeed Payments transactions with a disconnected terminal.
- Fixed Gift Card transfers failing to process when clicking the Transfer button.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Sep 3, 23:05 EDT
Sep 8, 2025

No incidents reported.

Sep 7, 2025
Sep 6, 2025

No incidents reported.

Sep 5, 2025
Resolved - The third-party partner has resolved the issue. Payout scheduled on the 4th and 5th, both arrived on the 5th.
Sep 5, 05:20 EDT
Investigating - The September 4th payout has been delayed. All missing funds will be paid out tomorrow, Friday the 5th, by 11:00 AM CEST. We apologize for the inconvenience.
Sep 4, 09:02 EDT
Sep 4, 2025