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Update - A blocker has been identified within a partner network that was causing slower than expected recovery in our systems.
After liaising with this partner we have been advised this is now resolved and syncing speeds should now pick up speed dramatically over the next few days.
Our developer team have advised they expect all data that is *currently* in the queue should be caught up over the weekend, based on average additional invoices created over the course of Thursdays and Fridays we should see everything back to normal by Monday 25th November.
Nov 20, 2024 - 18:11 EST
Update - Our systems are taking longer than anticipated to catch up, and some customers in the affected cluster are still seeing delays.
We're working on getting this caught up as soon as possible.
Nov 11, 2024 - 22:14 EST
Monitoring - A small collection of customers have been reporting delayed data synchronisation between Lightspeed O-Series and their accounting packages.
One of the processing groups was overloaded with a larger than usual payload that was holding up data transfers instead of being distributed across other processors.
This has been cleared off, impacted customers should expect their data to catch up by end of business Friday (AEDT).
Nov 07, 2024 - 00:15 EST
Monitoring - We’re looking into an issue where our integrations with Xero and Shopify. A small number of retailers will see out-of-date results relative to their Lightspeed (X-Series) account. We will keep you posted with updates as they come. Thanks for your patience.
Nov 17, 2024 - 01:24 EST
Resolved -
The incident has been resolved.
Nov 20, 13:13 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 20, 13:08 EST
Update -
We are continuing to work on a fix for this issue.
Nov 20, 13:07 EST
Identified -
Issue has been mitigated. A forced logout was necessary to prevent further data loss. We are working on restoring the original SKUs to the affected items.
Nov 20, 13:06 EST
Resolved -
This issue is resolved, and our phone queues remain operational as usual.
Nov 20, 09:09 EST
Monitoring -
An outage of our third-party service provider has resulted in our phone lines being temporarily unavailable. The service provider is investigating the issue.
Please contact us through the chat option in your back office if you require Support.
Nov 20, 08:43 EST
Completed -
The scheduled maintenance has been completed.
Nov 20, 00:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:00 EST
Scheduled -
We're excited to announce another update to your POS that will bring improved efficiency and stability.
Update Time: Wednesday, November 20 at 15:00 AEDT Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.
RESOLVED - Deleted sites no longer appear in the Financial Services Merchant Portal, so only active sites are visible for selection. - The POS button on the 'My Site' → 'Printers' page in Back Office now redirects correctly to the POS page. - The 'Search Product' field on POS no longer appears on non-sales pages, ensuring that it is only accessible where intended. - Linked option sets in the Back Office now retain their sort order when new option sets are added, maintaining consistency in the display order. - Items from nested option sets are now automatically removed from an order when the parent product is deleted, preventing incomplete or stuck orders.
IN CASE YOU MISSED IT Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral! See the 'Refer us' tile on your Back Office dashboard for more details.
Nov 12, 23:10 EST
Resolved -
We are marking this incident as resolved.
Lightspeed was unable to locate any fault or errors in its own infrastructure, and the issue appears to have been resolved by the relevant third party.
Nov 19, 22:28 EST
Update -
We have reports that customers who are able to hot-spot their payments terminals to a mobile phone (non-Optus network) are able to get payments working via standalone mode.
For now we suggest impacted customers try this whilst we keep investigating.
Nov 19, 05:53 EST
Monitoring -
We have not been able to locate any evidence of faults in our infrastructure.
We also (at time of update) have less than 10 customers reporting this issue.
Our team are contacting the affected customers to attempt some work arounds but at this stage we believe this is a localised ISP issue.
Nov 19, 04:01 EST
Investigating -
Our team are looking into reports from a small amount of customers in Perth and Adelaide (Australia) around intermittent payments processing issues. (Cards will consistently decline for a few minutes then go through).
We are double checking our infrastructure but also looking for any consistencies with internet provider for the impacted customers.
Please contact support and let us know who your ISP is if you are seeing these issues.
Nov 19, 02:51 EST
Nov 18, 2024
No incidents reported.
Nov 17, 2024
Unresolved incident: Delays - Shopify and Xero Integrations.
Resolved -
This incident has been resolved.
Nov 13, 06:59 EST
Update -
A fix has been implemented and we are monitoring the results. If you encounter a POS crashing issue, please reload the device configuration via your Backoffice
Nov 13, 03:46 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 13, 03:44 EST
Investigating -
We are currently investigating an issue where POS devices will not be able to start
Nov 13, 03:21 EST