All Systems Operational
Lightspeed Retail (X-Series) Operational
Authentication ? Operational
Customer Management Operational
Gift Cards & Store Credits Operational
Inventory Operational
Quotes Operational
Payments Operational
Products Operational
Retail POS ? Operational
Retail POS for iPadOS Operational
Reporting Operational
Sales History Operational
Stock Control Operational
Workflows Operational
Product pricing Operational
Service Orders Operational
Setup Operational
API Operational
Help Centre Operational
www.vendhq.com ? Operational
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.99 % uptime
Today
POS ? Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
99.99 % uptime
Today
Purchase ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Accounting Integrations ? Operational
90 days ago
100.0 % uptime
Today
Lightspeedhq.com.au (Website) Operational
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 19, 2024
Completed - The scheduled maintenance has been completed.
Jun 19, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Wednesday, June 19 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

IMPROVED
- Improved price lists performance

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Jun 18, 21:11 EDT
Jun 18, 2024
Completed - The scheduled maintenance has been completed.
Jun 18, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 00:00 EDT
Scheduled - We will be conducting scheduled database maintenance on Thursday June 18th. During this time, you might experience unavailability of your POS for about 20 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.

Jun 14, 13:29 EDT
Completed - The scheduled maintenance has been completed.
Jun 18, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: June 18 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
Gift Card Reporting Enhancements
- Introduced a date-configurable summary of gift card redemptions and top-ups.
- Added an "All Gift Card Activity" screen with filters for card number, action, and date.
- Improved auditability by recording the user associated with gift card actions.
- Implemented pagination on the Gift Card page to enhance load speeds.
- Added a "receipt" link to all check-out actions.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Jun 17, 03:32 EDT
Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 00:00 EDT
Scheduled - We will be conducting scheduled database maintenance on Thursday June 13th. During this time, you might experience unavailability of your POS for about 15 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.

Jun 10, 16:08 EDT
Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 17:45 EDT
Scheduled - Please note, our customer teams will be participating in a short company training event during this time. During this window, phone lines will not be available.

The team can still be reached via Live Chat in all languages. You can locate chat in the back office of your Lightspeed product. All phone queues will return at the end of the scheduled window.

Thank you for your understanding

Jun 10, 20:12 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 08:45 EDT
Scheduled - Please note, our customer teams will be participating in a short company training event during this time. During this window, phone lines will not be available.

The team can still be reached via Live Chat in all languages. You can locate chat in the back office of your Lightspeed product. All phone queues will return at the end of the scheduled window.

Thank you for your understanding

Jun 10, 20:10 EDT
Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 17:45 EDT
Scheduled - Please note, our customer teams will be participating in a short company training event during this time. During this window, phone lines will not be available.

The team can still be reached via Live Chat in all languages. You can locate chat in the back office of your Lightspeed product. All phone queues will return at the end of the scheduled window.

Thank you for your understanding

Jun 10, 20:08 EDT
Completed - The scheduled maintenance has been completed.
Jun 11, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 08:45 EDT
Scheduled - Please note, our customer teams will be participating in a short company training event during this time.

During this window, phone lines will not be available. The team can still be reached via Live Chat in all languages. You can locate chat in the back office of your Lightspeed product. All phone queues will return at the end of the scheduled window.

Thank you for your understanding

Jun 10, 20:04 EDT
Jun 10, 2024
Resolved - This incident has been resolved
Jun 10, 10:13 EDT
Identified - We identified the root cause and try to fix the issue
Jun 10, 08:02 EDT
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Resolved - This incident has been resolved.
Jun 6, 02:03 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 6, 01:59 EDT
Identified - Lightspeed O-Series Back Office is currently offline for some users, our team are working to restore service as soon as possible.

POS is still online and active

Jun 6, 01:52 EDT
Completed - The scheduled maintenance has been completed.
Jun 6, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Thursday, June 6 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

IMPROVED
- This update includes minor internal improvements.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Jun 5, 23:09 EDT
Jun 5, 2024
Completed - The scheduled maintenance has been completed.
Jun 5, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 10:00 EDT
Scheduled - Maintenance Time: Wednesday, June 5 at 00:00 AEST
Maintenance Duration: Approximately 30 minutes

We will be performing essential database maintenance on Wednesday, June 5 at 00:00 AEST.

During this time, you may experience brief periods of slowness and login difficulties. We expect any downtime to be less then 5 minutes. This maintenance is necessary to ensure the continued performance, reliability, and security of our systems.

We understand the critical role our services play in your operations and apologise for any inconvenience this may cause. Thank you for your patience and understanding as we work to improve our systems.

May 31, 00:13 EDT
Resolved - All reporting discrepancies have been identified and resolved.
Jun 5, 09:27 EDT
Monitoring - We are aware of an issue impacting a small subset of our customers based in Australia (AU) and the United States (US). Some customers have reported that their payout reporting is not accurately reflecting the payouts received between May 16th and May 23rd. This has raised concerns regarding whether the full payout amounts have been received.
We want to assure you that all payouts have been correctly processed. The issue lies solely within the reporting system, which is causing payouts to appear on different days than expected. Our development teams are actively investigating the root cause of this discrepancy and working to resolve it as quickly as possible.
We will continue to monitor the situation and provide updates as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue.

May 28, 03:48 EDT
Identified - Due to an issue outside our payments platform which has now been resolved, a number of Mastercard in Australia & The United States have not been automatically captured.
The affected Mastercard transactions will be settled with a delay of up to 2 days, compared to the expected settlement schedule.

May 22, 16:46 EDT
Resolved - This incident has been resolved.
Jun 5, 09:24 EDT
Monitoring - Our engineering team has confirmed that all transfers have been successfully sent to affected merchants. We understand how important it is to access your funds when expected, and our team is actively working on preventing similar disruptions from happening in the future. Thank you for your patience as we worked to resolve this disruption.
May 29, 12:58 EDT
Identified - Due to an issue outside our payments platform which has now been resolved, US payouts scheduled for May 28, 2024 will be delayed by 1 business day
May 28, 08:28 EDT