Lightspeed Retail (S-Series) - BridgePay
Update - Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.

VERY IMPORTANT: As a precautionary measure, BridgePay is advising that no further payment processing attempts are made while their system is unavailable. Consult their status page for the latest updates and information.

If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.

Additionally, Gift Card processing is currently down due to the Bridgepay issue.

For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
Feb 09, 2026 - 15:18 EST
Update - We are continuing to work on a fix for this issue.
Feb 06, 2026 - 18:55 EST
Update - We are continuing to work on a fix for this issue.
Feb 06, 2026 - 18:54 EST
Update - Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.

If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.

Additionally, Gift Card processing is currently down due to the Bridgepay issue.

For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
Feb 06, 2026 - 18:48 EST
Update - BridgePay is still investigating the issue.
Feb 06, 2026 - 16:11 EST
Identified - Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.

If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.

Additionally, Gift Card processing is currently down due to the Bridgepay issue.

For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
Feb 06, 2026 - 10:57 EST
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Retail (S-Series) using BridgePay. A dedicated team is investigating the issue.
Feb 06, 2026 - 10:39 EST
Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
99.94 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (S-Series) Degraded Performance
BackOffice Operational
Retail POS Operational
Payments Degraded Performance
API Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Back Office Operational
90 days ago
100.0 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.97 % uptime
Today
POS Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office Operational
90 days ago
100.0 % uptime
Today
Purchase Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
99.69 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 13, 2026

No incidents reported today.

Feb 12, 2026
LSPAY degradation on Visa EU transactions with Retail
Resolved - There was a degradation of Retail Visa transactions in Europe where some transaction were being automatically declined(12:49 PM – 2:45 PM EST). The situation has now been resolved and functionality is back up and running as expected
Feb 12, 15:24 EST
Feb 11, 2026

No incidents reported.

Feb 10, 2026
Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.2.0
Completed - The scheduled maintenance has been completed.
Feb 10, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 23:00 EST
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Monday, February 9 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

NEW
- Admin users can now view Lightspeed Capital offers and apply for financing, even if they are not the Site Owner.

IMPROVED
- Site names are now fully visible when selecting a site in POS, making it easier to choose the correct location.

RESOLVED
- Delivery addresses for Doshii delivery orders now reliably print on receipts.
- Pay-at-Table receipts now display correct item prices, quantities, and totals, matching POS receipts.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Feb 3, 22:38 EST
Feb 9, 2026

Unresolved incident: Lightspeed Retail (S-Series) - BridgePay.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
Feb 5, 2026

No incidents reported.

Feb 4, 2026
Authentication issues with some Golf merchants
Resolved - The issue affecting Golf and its partner integrations has been fully resolved. All impacted merchants have been restored, and the rollout has been completed successfully.

We will continue to monitor to ensure ongoing stability. Thank you for your patience.
Feb 4, 16:19 EST
Monitoring - A fix has been rolled out and we are currently monitoring any remaining impact on golf merchants
Feb 4, 14:21 EST
Update - The majority of affected merchants have now been restored. We are in the process of finalizing the rollout for the remaining merchants and will continue to monitor closely until full resolution is confirmed.
Feb 4, 12:54 EST
Update - We have identified a fix for the impacted merchants and working on rolling it out. Next update in 30 minutes.
Feb 4, 12:21 EST
Identified - We have identified an issue affecting Golf and its partner integrations, which is causing service outages for Golf merchants. Our teams are actively working on a fix and will provide a follow-up update within the next 30 minutes.
Feb 4, 11:55 EST
Investigating - Some Golf merchants are experiencing authentication issues with parts of the Chronogolf platform.
Feb 4, 11:50 EST
Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Lightspeed Retail (S-Series) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Jan 30, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 23:00 EST
Scheduled - We will be conducting scheduled database maintenance on Thursday Jan 29th at 4am UTC. During this essential maintenance period, system access and functionality will be temporarily interrupted. We anticipate a 30-minute downtime for the core systems as we implement critical updates and optimizations. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Jan 28, 14:32 EST
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