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Monitoring - A small amount of users are reporting their POS randomly go into 'Offline' mode despite the venue having an active internet connection.
Our team have been investigating this, and so far we have not found any issues on our infrastructure.
If you are seeing these issues, please contact our support team over chat. They can request our senior team to change the synchronisation method used on our end which resolves this issue.
If you can also let us know: - Which internet provider your are using - The model and brand of router your venue is using.
Jul 24, 2024 - 22:41 EDT
Update - Our team are making some minor adjustments to increase performance on our end to work through the data backlog.
As a temporary measure, invoice sync history will only provide the last 25 transactions instead of 60 so we can dedicate resources to the export process.
We will return the sync history screen back to normal once this incident is resolved.
Jul 24, 2024 - 20:04 EDT
Update - Our teams are still re-syncing data that has been queued up from last week; whilst a lot of customers are seeing their data come through now there's still some backlog for both MYOB and Xero that is still being worked through.
Jul 24, 2024 - 00:53 EDT
Monitoring - MYOB and Xero were both impacted by the Crowdstrike outage on Friday.
Our systems are still working through a backlog of syncing data from Friday onwards due to accelerated loads on MYOB's API.
Please note that for Xero customers, a separate issue saw some customers see invoices remain "queued" for an abnormally long time starting from July 17th and a resync process was planned for this past weekend, this process is still in the works but running slower than expected due to Xero needing to recover their systems.
We anticipate most customers being back up to date my mid-week.
Note: If you have failed invoices from before Friday afternoon, please contact the support team so we can ensure our team have this chased up. Failed data syncs after Friday afternoon are already being worked on.
Jul 21, 2024 - 20:38 EDT
Lightspeed Retail (X-Series)
Operational
Authentication
?
Operational
Customer Management
Operational
Gift Cards & Store Credits
Operational
Inventory
Operational
Quotes
Operational
Payments
Operational
Products
Operational
Retail POS
?
Operational
Retail POS for iPadOS
Operational
Reporting
Operational
Sales History
Operational
Stock Control
Operational
Workflows
Operational
Product pricing
Operational
Service Orders
Operational
Setup
Operational
API
Operational
Help Centre
Operational
www.vendhq.com
?
Operational
Lightspeed Retail (R-Series)
Operational
Retail POS
Operational
Retail API
Operational
Analytics
Operational
Integrated Payments
Operational
Lightspeed eCom (C-Series)
Operational
Lightspeed eCom (Europe)
Operational
Lightspeed eCom (North America & Australia)
Operational
We're excited to announce another update to your POS that will bring improved efficiency and stability.
Update Time: Monday 29th July at 15:00 AEST Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
IMPROVED - Pay@Table: the POS is no longer blocked on a payment screen when a Pay-at-Table transaction is taking place on an iOS device. The POS can continue to be used and the payment will complete behind the scenes. - You can now refund individual items from a line that had a quantity adjustment.
IN CASE YOU MISSED IT Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral! See the 'Refer us' tile on your Back Office dashboard for more details. Posted on
Jul 25, 2024 - 21:46 EDT
Completed -
The scheduled maintenance has been completed.
Jul 25, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 01:00 EDT
Scheduled -
We're excited to announce another update to your POS that will bring improved efficiency and stability.
Update Time: Thursday July 25th at 15:00 AEST Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
IN CASE YOU MISSED IT Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral! See the 'Refer us' tile on your Back Office dashboard for more details.
Jul 24, 20:14 EDT
Resolved -
This incident has been resolved.
Jul 24, 02:08 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 24, 01:52 EDT
Identified -
The issue has been identified and a fix is being implemented.
Jul 24, 01:46 EDT
Update -
We are continuing to investigate this issue.
Jul 24, 00:37 EDT
Investigating -
We are investigating an issue on Product Listing page where products that have been published to online channels such as Shopify, WooCommerce or BigCommerce are incorrectly showing with badges that indicate that they are unpublished.
This seems to be a visual issue and the products are still synced correctly.
Jul 24, 00:37 EDT
Resolved -
This incident has been resolved.
Jul 24, 00:50 EDT
Monitoring -
We have implemented a fix and are monitoring the results.
Jul 23, 20:25 EDT
Identified -
We’re looking into an issue where Inventory is displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
Jul 23, 18:45 EDT
Resolved -
This incident has been resolved. Manual payments on iOS are working as normal.
Jul 22, 08:58 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 22, 08:16 EDT
Update -
We are continuing to investigate this issue.
Jul 22, 08:15 EDT
Investigating -
We have identified an issue affecting a subset of X-series merchants making manual payments on Lightspeed Payments. The affected users will see declines on these transactions. A dedicated team is investigating.
Jul 22, 07:34 EDT
Completed -
The scheduled maintenance has been completed.
Jul 21, 21:00 EDT
Scheduled -
We're excited to announce another update to Insights that will bring improved efficiency and stability.
Update Time: Monday 22nd July at 10:00 AEST Update Process: There is no expected downtime during this update.
IN CASE YOU MISSED IT Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral! See the 'Refer us' tile on your Back Office dashboard for more details.
Jul 18, 22:35 EDT
Resolved -
This incident has been resolved.
Jul 19, 12:32 EDT
Update -
We are continuing to investigate this issue.
Jul 10, 11:42 EDT
Investigating -
In the last 30 minutes we've experienced a high level of errors in proxy service and processing service for all products that use the proxy service (R-, S-, X-Series) in US region 1.
Jul 3, 17:55 EDT
Resolved -
This incident has been resolved.
Jul 18, 05:46 EDT
Identified -
Back-Office Reporting infrastructure is currently being upgraded, and this may result in new data being unavailable in Back-Office reports until the upgrade is complete. Reporting on prior data is still available, and new data can still be accessed via Insights.
For any support during this time, you can reach out to support using the '?' anywhere in Lightspeed.
Jul 18, 02:35 EDT
Completed -
The scheduled maintenance has been completed.
Jul 17, 05:15 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 05:00 EDT
Scheduled -
July 17th, between 5:00 am - 5:15 am EDT / 11:00 am - 11:15 am CEST we will be performing maintenance on our NAE1 cloud instance. During this time POS and Manager operations on the Cloud will be unavailable.
Merchants using Liteservers can continue to use the POS as expected. Please follow our status page for further updates.
We apologize for any inconvenience this may cause.
Jul 15, 14:21 EDT
Completed -
The scheduled maintenance has been completed.
Jul 16, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 01:00 EDT
Scheduled -
We're excited to announce another update to your POS that will bring improved efficiency and stability.
Update Time: Tuesday, July 16 at 15:00 AEST Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
IN CASE YOU MISSED IT Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral! See the 'Refer us' tile on your Back Office dashboard for more details.
Jul 11, 02:31 EDT
Resolved -
This incident has been resolved.
Jul 15, 14:35 EDT
Monitoring -
We have implemented a fix and are currently monitoring the situation.
Jul 15, 14:25 EDT
Investigating -
We are currently experiencing an issue affecting R-series merchants using Lightspeed Payments. A dedicated team is investigating the issue.
Jul 15, 14:02 EDT