Monitoring - We’ve been able to identify and fix the root cause. All impacted transactions will be included in the next payout.
May 17, 2024 - 07:32 EDT
Update - We are continuing to work on a fix for this issue.
May 17, 2024 - 05:53 EDT
Identified - We have identified the issue causing payout discrepancies affecting a subset of Lightspeed Payments merchants.
May 17, 2024 - 05:46 EDT
Investigating - We’re currently investigating an issue where certain transactions made on May 16 and May 17th for a subset of Lightspeed Hospitality merchants have been delayed in being paid out. We are currently investigating the issue and will provide more details as they become available. All further updates will be communicated here as soon as we have more information.
May 17, 2024 - 02:31 EDT
Lightspeed Retail (X-Series) Operational
Authentication ? Operational
Customer Management Operational
Gift Cards & Store Credits Operational
Inventory Operational
Quotes Operational
Payments Operational
Products Operational
Retail POS ? Operational
Retail POS for iPadOS Operational
Reporting Operational
Sales History Operational
Stock Control Operational
Workflows Operational
Product pricing Operational
Service Orders Operational
Setup Operational
API Operational
Help Centre Operational
www.vendhq.com ? Operational
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
100.0 % uptime
Today
POS ? Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
100.0 % uptime
Today
Purchase ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Accounting Integrations ? Operational
90 days ago
100.0 % uptime
Today
Lightspeedhq.com.au (Website) Operational
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Monday, May 20 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

RESOLVED
- Fixed a bug that caused online orders to fail when a customer name included emoji characters.
- Fixed an API issue that caused Option Sets and their products to sync with online ordering partners even when the ‘Show Online’ flag was disabled in Back Office.

IMPROVED
- Enhanced security features.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Posted on May 15, 2024 - 01:42 EDT
Past Incidents
May 19, 2024

No incidents reported today.

May 18, 2024

No incidents reported.

May 17, 2024

Unresolved incident: Lightspeed Payments - Payout discrepancies.

May 16, 2024

No incidents reported.

May 15, 2024
Resolved - This incident has been resolved.
May 15, 16:19 EDT
Monitoring - We have implemented a fix and will continue to monitor the situation.
May 15, 16:12 EDT
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
May 15, 16:06 EDT
Completed - The scheduled maintenance has been completed.
May 15, 15:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 14:25 EDT
Scheduled - We are running late on this maintenance. Additional 60 minutes is necessary for us to finish. Another 5-10 minutes of downtime for APAC is expected. Sorry for any inconveniences.
We will be conducting scheduled database maintenance on Wednesday May 15th. During this time, APAC accounts will be temporarily unavailable for up to 15 minutes, beginning no earlier than 5pm UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.

May 15, 14:24 EDT
Completed - The scheduled maintenance has been completed.
May 15, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 13:00 EDT
Scheduled - We will be conducting scheduled database maintenance on Wednesday May 15th. During this time, APAC accounts will be temporarily unavailable for up to 15 minutes, beginning no earlier than 5pm UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.

May 15, 13:00 EDT
May 14, 2024
Completed - The scheduled maintenance has been completed.
May 14, 02:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 02:00 EDT
Scheduled - On May 14th between 8:00 am - 8:15 am CEST / 2:00 am - 2:15 am EDT / 4:00 pm - 4:15 pm AEST we are doing maintenance in our Back Office. During this time it is possible that the Back Office will not be available or that Online Orders will have a small delay. After maintenance this will be up-to-date again.

Thank you for your understanding.

---

Annonce de maintenance

Le 14 mai entre 8 h 00 h et 8 h 15 h HAEC (2 h 00 h à 2 h 15, HAE), nous effectuerons une maintenance du back-office. Pendant cette période, il est possible que le back-office ne soit pas disponible ou que les commandes en ligne et le système de caisse aient un léger retard. Ces problèmes disparaîtront après la maintenance.

Merci de votre compréhension.

---

Geplante Wartungsarbeiten

Am 14. Mai zwischen 8:00 und 8:15 Uhr MESZ (2:00 bis 2:15 Uhr EDT) führen wir geplante Wartungsarbeiten an unserem Backoffice durch. In diesem Zeitraum ist das Backoffice unter Umständen nicht erreichbar und Onlinebestellungen können mit leichter Verzögerung eingehen. Nach Abschluss der Wartungsarbeiten ist alles wieder auf dem neuesten Stand.

Vielen Dank für Ihr Verständnis.

May 10, 10:57 EDT
May 13, 2024
Resolved - This incident has been resolved.
May 13, 11:42 EDT
Monitoring - All missing May 1st payments have been paid out on May 3rd.
Our team is still actively working on fixing the historic Lightspeed Payments reporting.
Until a permanent fix has been implemented, affected merchants may experience discrepancies in their payments & payouts reporting for these impacted payments.

May 7, 10:17 EDT
Identified - An issue outside our payments platform has been identified with Mastercard payments in Australia not being automatically captured.
This affected a number of payments made on April 27th, which have been paid out on April 30th.
Payouts and reporting for transactions between the 27th and the 30th have been corrected.

This also affects a number of payments made between April 30th and May 1st. Merchants may experience smaller payouts than anticipated for transactions made during the affected period.

May 2, 05:19 EDT
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Resolved - This incident has been resolved.
May 9, 22:54 EDT
Monitoring - We are aware of a delay in newly created product, or updated product details reflected in product search or other product autosuggest.

We have identified the issue and are monitoring as the system begins to recover.

May 9, 21:20 EDT
May 8, 2024
Completed - The scheduled maintenance has been completed.
May 8, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 14:00 EDT
Scheduled - We will be conducting scheduled database maintenance on Wednesday May 8th which will affect Lightspeed Analytics service. A period of 15 minutes of downtime can occur. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.

May 7, 08:02 EDT
May 7, 2024
May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.