All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
99.94 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Retail POS Operational
Payments Operational
API Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Back Office Operational
90 days ago
100.0 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office Operational
90 days ago
100.0 % uptime
Today
Purchase Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.1.0 Jan 26, 2026 23:00 - Jan 27, 2026 00:00 EST

We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, January 27 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

IMPROVED
- Improvements to subscription management layout consistency, and overall usability.
- POS performance has been improved by optimising how updates are applied, helping sites sync changes more efficiently.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Jan 20, 2026 - 18:40 EST
Jan 22, 2026
Lightspeed Retail (R-Series Home) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Jan 22, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 22:00 EST
Scheduled - Scheduled database maintenance for the Home tab database will take place on Thursday, Jan 22th. An upgrade will be performed during this time. We expect an interruption of service for about 15 minutes. All critical system components will remain fully available. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Jan 22, 10:18 EST
Jan 21, 2026

No incidents reported.

Jan 20, 2026
Issues with UI on web selling screen that may be impacting workflows
Resolved - This has been resolved completely. Please try to refresh the page first if you still see issue persist to ensure the latest web assets are being loaded.
Jan 20, 02:36 EST
Monitoring - We have fixed the issue.
Workflows such as Marsello redemption and viewing customers on a sale should be reslved now
Jan 19, 20:53 EST
Identified - We have identified some UI issues on the selling screen that is impacting the ability of users to interact in workflows like Marsello redemption.

We are currently working on fixing this.
Jan 19, 19:26 EST
Jan 19, 2026
Payout Delay Incident
Resolved - We have now confirmed that the impacted payouts have been sent. Merchants with impacted payouts can expect to receive them today January 19 2026 or at the latest, January 20th 2026.

Thank you for your patience while we resolved this issue
Jan 19, 11:30 EST
Monitoring - Our upstream partner has confirmed that a fix has been implemented to resolve the payout processing issue. We are seeing early signs of recovery, and many delayed payouts have already been successfully processed. Any remaining pending payments are expected to be cleared shortly as the system catches up. We will continue to monitor the situation closely until all cycles have returned to normal.
Jan 19, 08:42 EST
Investigating - We have identified an issue currently impacting payout processing for a subset of Hospitality accounts due to an issue with one of our upstream partners. This has resulted in a temporary pause on payouts and delays while we work to correct the error.

Our teams are in direct coordination with the partner's technical leadership and are working aggressively to unblock all pending payments. Restoring regular payout cycles is our highest priority, and we have provided the necessary data to the provider to address the configurations causing the pause.

We will provide further updates as they become available. We apologize for the disruption and are treating this as a matter of urgency.
Jan 18, 23:07 EST
Jan 18, 2026
Jan 17, 2026
Lightspeed S-Series Backoffice Delay
Resolved - This incident has been resolved.
Jan 17, 16:13 EST
Monitoring - The root cause of the issue has been resolved and the data backlog is being pushed through to Backoffice now. There will be a short delay for posting transactions/item creation while this is happening. We will update again once this is finished.
Jan 17, 16:05 EST
Identified - We have identified a delay with posting transactions and creating items in the S-Series Backoffice today. We are working to resolve this as soon as possible and will provide further updates as they come. Thank you for your patience.
Jan 17, 14:58 EST
Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026
Delays - Inventory Results Outdated / Lagging
Resolved - The issue has been resolved. Inventory movements should operate as normal
Jan 13, 16:27 EST
Identified - We’re looking into an issue where Inventory is displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
Jan 13, 14:59 EST
Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.0.0
Completed - The scheduled maintenance has been completed.
Jan 13, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 23:00 EST
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, January 13 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

IMPROVED
- Lightspeed Payments transactions are now routed through an Australian endpoint, improving reliability and reducing processing delays.

RESOLVED
- Fixed an issue where the support chat did not appear on the first attempt when pausing or cancelling a subscription.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Jan 6, 23:15 EST
Jan 12, 2026
Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026
Chat Support Unavailable
Resolved - The issue has been resolved and our chat support is now available.
Jan 9, 16:33 EST
Investigating - Support chat systems are currently unavailable. We are investigating the issue. Customers can continue to reach out to us through phone or email.
Jan 9, 15:33 EST
Issues with receipt printing - Receipts may show as blank
Resolved - This incident has been resolved.
Jan 9, 10:51 EST
Investigating - We are currently investigating an issue in regards to receipt printing. Some receipts might be blank.
Jan 9, 10:23 EST
Jan 8, 2026

No incidents reported.

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