Lightspeed S-Series - 23rd December Backoffice Reporting Delay
Monitoring - On December 23rd, there was an S-Series Backoffice syncing delay where transactions or newly created items would not appear in the Backoffice - The root cause of that incident has been resolved, however some data may appear to still be missing.

We are working to restore that data, and any missing transactions or items for that day should be synced with the Backoffice soon.

We will provide an update on this page once we have more information.
Dec 26, 2025 - 16:35 EST
Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
99.94 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (S-Series) Degraded Performance
BackOffice Degraded Performance
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
99.96 % uptime
Today
POS Operational
Back Office Operational
90 days ago
99.96 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office Operational
90 days ago
100.0 % uptime
Today
Purchase Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 3, 2026

No incidents reported today.

Jan 2, 2026

No incidents reported.

Jan 1, 2026
Restaurant O-Series: Some customers experiencing connectivity issues
Resolved - We've received no further reports of this issue, and various customers using the hot-spot method have advised their connection is restored.

We will reach out to customers that were moved to our workaround method to move them back to the standard connection.
Jan 1, 16:14 EST
Update - Reports of this issue have stopped coming in as of Tuesday evening; and we're seeing some reports of customers coming back online even before we had a chance to apply the workaround method for their venues.

We will continue monitoring for now, and contact customers to see if we can move them back to the standard connection.

Customers who were hotspotting instead of using our workaround are encouraged to try moving back to their regular wifi connection to see if their connection is restored.
Dec 30, 22:32 EST
Update - Most customers are reporting success with our workaround connection methods enabled.

If you are still seeing issues and are not yet in contact with our senior support team, please reach out so our team can apply the work-around method. Note we have also supplied information for customers where the workaround method is not working to provide to Optus for further troubleshooting.

So far, we are exclusively seeing this issue with Optus users, and so far any customer able to adopt a different connection (outside of Optus) has been able to transact and operate normally.

We do suggest impacted customers reach out to Optus to advise there appears to be an issue with "websockets" connectivity so that Optus can investigate and we can then remove the work-around connection once Optus have confirmed the issue is resolved.
Dec 29, 01:35 EST
Update - We are currently in the process of applying a work-around method whilst we wait for an update regarding the upstream networking issue that appears to be affecting customers that connect to Lightspeed over the Optus network.

Customers that have reported this issue will be sent an email once the work-around has been applied to their account to restore integrated payments, with this process expecting to be completed before midday (AEST) at this stage.
Dec 28, 17:45 EST
Monitoring - Some customers have reported to our team they are seeing connectivity issues with Restaurant O-Series and in some cases the integration between O-Series and Lightspeed Payments. In particular the POS is showing an offline or loading screen.

- Users able to hotspot using devices that do not use the Optus network have so far confirmed successful resumption of their services.
- In particular we are seeing reports from parts of Queensland and Western Sydney but some other areas are impacted as well.

Users who do not have the ability to run an alternative connection can reach out to our support team where we can enable an alternative connection mode to restore POS connectivity, however Lightspeed Payments would need to be run in standalone mode until this upstream network issue is resolved.
Dec 25, 21:28 EST
Dec 31, 2025

No incidents reported.

Dec 30, 2025
Dec 29, 2025
Dec 28, 2025
Dec 27, 2025

No incidents reported.

Dec 26, 2025

Unresolved incident: Lightspeed S-Series - 23rd December Backoffice Reporting Delay.

Dec 25, 2025
Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

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