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Scheduled Maintenance
Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.6.0 Apr 14, 2026 01:00-02:00 EDT
We're excited to announce another update to your POS that will bring improved efficiency and stability.
Update Time: Tuesday, April 14 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
NEW
- The Customers API now supports a mobile field for creating, reading, updating, and searching customers.
IMPROVED
- The Back Office Loyalty dashboard now displays Average Order Value (AOV) and Non-loyalty AOV metrics.
- The Online Products tab in Back Office is now visible for all merchants, regardless of enabled integrations.
RESOLVED
- Production dockets now sort option sets correctly in all conditions.
- Receipts reprinted from sale history now display the correct Sale ID.
- The "Chat to Support" button on the password reset page no longer shows an error.
- The Loyalty date filter now displays correctly on iPads in portrait mode.
- The POS auto log-out timer no longer fires during active gift card transactions.
- Gift card numbers with leading or trailing spaces are now handled correctly, preventing unexpected transaction failures.
- Online order prep time overrides in POS now apply correctly when set to 0 minutes.
- Bulk-applying a payment to a customer account no longer creates $0.00 tender entries against orders that did not receive any of the payment.
- Group orders with $0 items no longer prematurely replace the Checkout button with "Finish & Print".
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Apr 08, 2026 - 22:53 EDT
Update Time: Tuesday, April 14 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
NEW
- The Customers API now supports a mobile field for creating, reading, updating, and searching customers.
IMPROVED
- The Back Office Loyalty dashboard now displays Average Order Value (AOV) and Non-loyalty AOV metrics.
- The Online Products tab in Back Office is now visible for all merchants, regardless of enabled integrations.
RESOLVED
- Production dockets now sort option sets correctly in all conditions.
- Receipts reprinted from sale history now display the correct Sale ID.
- The "Chat to Support" button on the password reset page no longer shows an error.
- The Loyalty date filter now displays correctly on iPads in portrait mode.
- The POS auto log-out timer no longer fires during active gift card transactions.
- Gift card numbers with leading or trailing spaces are now handled correctly, preventing unexpected transaction failures.
- Online order prep time overrides in POS now apply correctly when set to 0 minutes.
- Bulk-applying a payment to a customer account no longer creates $0.00 tender entries against orders that did not receive any of the payment.
- Group orders with $0 items no longer prematurely replace the Checkout button with "Finish & Print".
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Apr 08, 2026 - 22:53 EDT
Lightspeed Retail (S-Series) scheduled database maintenance Apr 15, 2026 01:00-03:00 EDT
We will be conducting scheduled database maintenance on Wednesday April 15th at 5am UTC. During this time, you might experience unavailability of the system for about 30 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Posted on Apr 10, 2026 - 14:42 EDT
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Posted on Apr 10, 2026 - 14:42 EDT