All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.96 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.28 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments ? Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
99.96 % uptime
Today
POS Operational
Back Office Operational
90 days ago
99.96 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
100.0 % uptime
Today
POS ? Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
100.0 % uptime
Today
Purchase ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations ? Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 29, 2025

No incidents reported today.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025
Lightspeed X-Series, C-Series, E-Series and R-Series scheduled Gift Card maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 09:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 06:00 EDT
Scheduled - We will be conducting scheduled maintenance for our Gift card feature. During this time, you might experience degradation of an ability to sell, redeem or add funds to gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Oct 20, 16:31 EDT
Oct 21, 2025
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.21.0
Completed - The scheduled maintenance has been completed.
Oct 21, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, October 21 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

NEW
- Introducing Credit on Account, giving venues a simple way to issue, redeem, and refund customer credit directly through their POS. Perfect for managing member credit or handling customer deposits.

RESOLVED
- Fixed an issue where editing product availability for items within an option set failed if the auto-prompt setting was disabled.
- Fixed an issue where deleted categories blocked users from saving changes in the Courses add-on.
- Fixed an issue where users on the POS login screen were not sorted alphabetically by name.
- Fixed an issue where site-specific payment settings were not resetting correctly when only one site remains in a Company.
- Fixed an issue where certain products were missing from the Online Products page due to a mismatch between variant and parent product visibility settings.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Oct 14, 21:41 EDT
Oct 20, 2025
Service Interruption: Payments Processing, Chat, Phone Support & other systems
Resolved - This incident has been resolved.
Oct 20, 19:23 EDT
Update - We are continuing to investigate this issue.
Oct 20, 11:22 EDT
Update - We are continuing to investigate this issue.
Oct 20, 11:20 EDT
Investigating - Like many companies today, we are experiencing a major service disruption impacting the availability of our support channels across all products.

The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally.
Customers may experience difficulty reaching Lightspeed support via phone and chat.
We are monitoring the external provider and actively working to restore connectivity as quickly as possible.

Workaround:
Email Support is operational. If you require assistance, please send an email to the support team of the specific Lightspeed product you are using, which can be accessed at www.lightspeedhq.com/support

We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.
Oct 20, 10:40 EDT
Lightspeed Software - Login & other systems
Resolved - This incident has been resolved.
Oct 20, 16:27 EDT
Monitoring - We have implemented a fix and will continue to monitor the situation.
Oct 20, 15:53 EDT
Update - After a extended period of service recovery, we are again experiencing increased error rates in Lightspeed systems, related to the ongoing AWS service issue. Our engineers are continuing to work on the issue.
Oct 20, 14:58 EDT
Update - Lightspeed systems are currently experiencing intermittent issues related to an ongoing AWS service disruption. We’re working with AWS to restore service and are seeing partial service recovery. We continue to work on the issue and will post updates here. Thank you for your patience.
Oct 20, 10:41 EDT
Update - We are continuing to work on a fix for this issue.
Oct 20, 09:50 EDT
Identified - We have identified the cause of the Lightspeed Systems issue and a dedicated team of engineers is working on a solution.
Oct 20, 09:44 EDT
Update - We are continuing to investigate this issue.
Oct 20, 09:44 EDT
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
Oct 20, 09:26 EDT
Service Interruption: Payments Processing, Chat, Phone Support & other systems
Resolved - This incident has been resolved.
Oct 20, 07:17 EDT
Update - We are continuing to monitor for any further issues.
Oct 20, 06:25 EDT
Monitoring - Our external partner has applied initial mitigations, and we are observing early signs of recovery across all affected Lightspeed Services (Processing, Chat & Telephony).
We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.
Oct 20, 06:24 EDT
Update - We have confirmation that Chat support has been restored. Customers should now be able to connect with our support team via Live Chat.

Phone Support: Still Investigating. Customers may have difficulty reaching Lightspeed O-Series via our phone lines at this time.

Email Support: Remains fully operational.
Oct 20, 06:21 EDT
Investigating - We are currently investigating a major service disruption impacting the availability of our support channels.
The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally.
Customers may experience difficulty reaching Lightspeed support via phone and chat.
We are monitoring the external provider and actively working to restore connectivity as quickly as possible.

Workaround:
Email Support is operational. If you require assistance, please send an email to the support team of the specific Lightspeed product you are using, which can be accessed at www.lightspeedhq.com/support

We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.
Oct 20, 03:49 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025
Lightspeed X-Series, C-Series, E-Series and R-Series scheduled Gift Card maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 00:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 00:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 16, 20:59 EDT
Scheduled - We will be conducting scheduled maintenance for our Gift card feature. During this time, you might experience degradation of an ability to sell, redeem or add funds to gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Oct 17, 00:00 EDT
Oct 16, 2025
Lightspeed X-Series, C-Series, E-Series and R-Series scheduled Gift Card maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 10:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 10:00 EDT
Scheduled - We will be conducting scheduled maintenance for our Gift card feature. During this time, you might experience degradation of an ability to sell, redeem or add funds to gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Oct 16, 09:42 EDT
Oct 15, 2025
Lightspeed X-Series, C-Series, E-Series and R-Series scheduled Gift Card maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 18:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 15:00 EDT
Scheduled - We will be conducting scheduled maintenance for our Gift card feature. During this time, you might experience degradation of an ability to sell, redeem or add funds to gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Oct 15, 09:06 EDT
Lightspeed X-Series, C-Series, E-Series and R-Series scheduled Gift Card maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 09:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 03:00 EDT
Scheduled - We will be conducting scheduled maintenance for our Gift card feature. During this time, you might experience degradation of an ability to sell, redeem or add funds to gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Oct 8, 10:59 EDT
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