Update - Reports of this issue have stopped coming in as of Tuesday evening; and we're seeing some reports of customers coming back online even before we had a chance to apply the workaround method for their venues.
We will continue monitoring for now, and contact customers to see if we can move them back to the standard connection.
Customers who were hotspotting instead of using our workaround are encouraged to try moving back to their regular wifi connection to see if their connection is restored.
Dec 30, 2025 - 22:32 EST
We will continue monitoring for now, and contact customers to see if we can move them back to the standard connection.
Customers who were hotspotting instead of using our workaround are encouraged to try moving back to their regular wifi connection to see if their connection is restored.
Dec 30, 2025 - 22:32 EST
Update - Most customers are reporting success with our workaround connection methods enabled.
If you are still seeing issues and are not yet in contact with our senior support team, please reach out so our team can apply the work-around method. Note we have also supplied information for customers where the workaround method is not working to provide to Optus for further troubleshooting.
So far, we are exclusively seeing this issue with Optus users, and so far any customer able to adopt a different connection (outside of Optus) has been able to transact and operate normally.
We do suggest impacted customers reach out to Optus to advise there appears to be an issue with "websockets" connectivity so that Optus can investigate and we can then remove the work-around connection once Optus have confirmed the issue is resolved.
Dec 29, 2025 - 01:35 EST
If you are still seeing issues and are not yet in contact with our senior support team, please reach out so our team can apply the work-around method. Note we have also supplied information for customers where the workaround method is not working to provide to Optus for further troubleshooting.
So far, we are exclusively seeing this issue with Optus users, and so far any customer able to adopt a different connection (outside of Optus) has been able to transact and operate normally.
We do suggest impacted customers reach out to Optus to advise there appears to be an issue with "websockets" connectivity so that Optus can investigate and we can then remove the work-around connection once Optus have confirmed the issue is resolved.
Dec 29, 2025 - 01:35 EST
Update - We are currently in the process of applying a work-around method whilst we wait for an update regarding the upstream networking issue that appears to be affecting customers that connect to Lightspeed over the Optus network.
Customers that have reported this issue will be sent an email once the work-around has been applied to their account to restore integrated payments, with this process expecting to be completed before midday (AEST) at this stage.
Dec 28, 2025 - 17:45 EST
Customers that have reported this issue will be sent an email once the work-around has been applied to their account to restore integrated payments, with this process expecting to be completed before midday (AEST) at this stage.
Dec 28, 2025 - 17:45 EST
Monitoring - Some customers have reported to our team they are seeing connectivity issues with Restaurant O-Series and in some cases the integration between O-Series and Lightspeed Payments. In particular the POS is showing an offline or loading screen.
- Users able to hotspot using devices that do not use the Optus network have so far confirmed successful resumption of their services.
- In particular we are seeing reports from parts of Queensland and Western Sydney but some other areas are impacted as well.
Users who do not have the ability to run an alternative connection can reach out to our support team where we can enable an alternative connection mode to restore POS connectivity, however Lightspeed Payments would need to be run in standalone mode until this upstream network issue is resolved.
Dec 25, 2025 - 21:28 EST
- Users able to hotspot using devices that do not use the Optus network have so far confirmed successful resumption of their services.
- In particular we are seeing reports from parts of Queensland and Western Sydney but some other areas are impacted as well.
Users who do not have the ability to run an alternative connection can reach out to our support team where we can enable an alternative connection mode to restore POS connectivity, however Lightspeed Payments would need to be run in standalone mode until this upstream network issue is resolved.
Dec 25, 2025 - 21:28 EST
Monitoring - On December 23rd, there was an S-Series Backoffice syncing delay where transactions or newly created items would not appear in the Backoffice - The root cause of that incident has been resolved, however some data may appear to still be missing.
We are working to restore that data, and any missing transactions or items for that day should be synced with the Backoffice soon.
We will provide an update on this page once we have more information.
Dec 26, 2025 - 16:35 EST
We are working to restore that data, and any missing transactions or items for that day should be synced with the Backoffice soon.
We will provide an update on this page once we have more information.
Dec 26, 2025 - 16:35 EST
Lightspeed Retail (X-Series)
Operational
Authentication
Operational
API
Operational
Customer Management
Operational
Gift Cards & Store Credits
Operational
Help Centre
Operational
Inventory
Operational
Payments
Operational
Products
Operational
Product pricing
Operational
Quotes
Operational
Reporting
Operational
Retail POS
Operational
Retail POS for iPadOS
Operational
Sales History
Operational
Service Orders
Operational
Setup
Operational
Stock Control
Operational
Workflows
Operational
Lightspeed Retail (R-Series)
Operational
Retail POS
Operational
Retail API
Operational
Analytics
Operational
Integrated Payments
Operational
Lightspeed Retail (S-Series)
Degraded Performance
BackOffice
Degraded Performance
Lightspeed eCom (C-Series)
Operational
Lightspeed eCom (Europe)
Operational
Lightspeed eCom (North America & Australia)
Operational
Lightspeed Restaurant (K-Series)
Operational
POS
Operational
Back Office
Operational
Back Office - Reporting
Operational
API (incl. Online Orders)
Operational
Order Anywhere
Operational
Payments
Operational
Lightspeed Payments
Operational
Lightspeed Restaurant (G-Series)
Operational
POS
Operational
Lightspeed Payments
Operational
Backoffice
Operational
API
Operational
Lightspeed Restaurant (L-Series)
Operational
Manager
Operational
POS
Operational
API (incl. Online Orders)
Operational
Lightspeed Payments
Operational
Lightspeed Restaurant (O-Series)
Operational
POS
Operational
Standard Reporting
Operational
Back Office
Operational
Purchase
Operational
Insights
Operational
API
Operational
Produce
Operational
Lightspeed Payments
Operational
Lightspeed Bump Screen by Bump It
Operational
Online Ordering
Operational
Ordering Integrations
Operational
Payment Integrations
Operational
Accounting Integrations
Operational
Support (Phone/Email/Live Chat)
Operational
Lightspeedhq.com.au (Website)
Operational
Lightspeed Golf
Operational
Tee Sheets
Operational
Marketplace
Operational
House Accounts
Operational
Business Intelligence
Operational
Mobile Apps
Operational
Partner API
Operational
Lightspeed Loyalty
Operational
Dashboard
Operational
Hospitality Integration
Operational
Retail Integration
Operational
Lightspeed Support
Operational
Phone Support
Operational
Chat Support
Operational
Email Support
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.