LS Pay Payment processing degraded for R-series, C-series and few L-series

Incident Report for Lightspeed - Status Page

Monitoring

A fix has been implemented for the payment services affecting R-Series, L-Series, and C-Series. We are monitoring the situation closely and will provide further updates as they become available.

Posted Oct 16, 2026 - 12:04 EDT

Investigating

Our payment services for R-Series, L-Series, and C-Series are currently experiencing an issue. We are investigating the cause and will provide further updates as they become available.

Posted Oct 16, 2026 - 11:44 EDT

This incident affects: Lightspeed eCom (C-Series) (Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia)), Lightspeed Restaurant (L-Series) (Lightspeed Payments), and Lightspeed Retail (R-Series) (Integrated Payments).