All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
100.0 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments ? Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Back Office Operational
90 days ago
100.0 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
99.99 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
99.98 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
99.98 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
99.98 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.94 % uptime
Today
POS ? Operational
90 days ago
99.94 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
99.94 % uptime
Today
Purchase ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
99.91 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
99.97 % uptime
Today
Online Ordering Operational
90 days ago
99.97 % uptime
Today
Ordering Integrations ? Operational
90 days ago
99.97 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations ? Operational
90 days ago
99.63 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Lightspeed Retail (R-Series Home) scheduled database maintenance Apr 22, 2025 22:00 - Apr 23, 2025 00:00 EDT

We will be conducting scheduled database maintenance on Tuesday, April 22nd. During this time, you might experience unavailability of the Home features for up to 2 hours. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Posted on Apr 16, 2025 - 11:27 EDT
Apr 22, 2025
Restaurant O-Series: Sales Feed is not loading data
Resolved - This incident has been resolved.
Apr 22, 04:10 EDT
Identified - A security update in today's release seems to be a little over-enthusiastic.
We are currently working on refining this update so that users that should have access to Sales Feed reports are able to gain access.
Apr 22, 02:56 EDT
Investigating - Our team have received reports that the Sales Feed report in Back Office is not loading data.

Please note that all other reports are working as expected including Snapshot reports, reconciliation reports, and so on.
Sales history also remains operable in POS directly.

We are investigating this issue to restore the Sales Feed as soon as possible.
Apr 22, 02:19 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.8.0
Completed - The scheduled maintenance has been completed.
Apr 22, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, April 22 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
- All new Lightspeed Payments terminal pairings now default to cloud connection, improving reliability and enabling integrated payments over cellular networks.

IMPROVED
- Increased the POS-side timeout for Lightspeed Payments from 60 to 120 seconds to prevent premature cancellations during slower transactions.

RESOLVED
- Fixed an issue where the gift card settings page failed to load for some users.
- Updated the Hey You settings link to open the correct portal after enabling the add-on.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Apr 15, 01:10 EDT
Apr 21, 2025
Maintenance — C-Series (EU)
Completed - The scheduled maintenance has been completed.
Apr 21, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 19:00 EDT
Scheduled - Scheduled maintenance - We will be conducting scheduled maintenance for Lightspeed eCom (C-Series) in EU (webshopapp.com). During this time, you might experience degradation in the storefront and backoffice. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
Apr 15, 11:07 EDT
Processing Errors for EU Merchants
Resolved - We can confirm Payment processing in EU has fully recovered since 19:39 CEST.
If you're still having issues, we recommend rebooting your payment terminals.
We sincerely apologize for the inconvenience caused and thank you for your patience.
Apr 21, 14:37 EDT
Identified - We have identified the external issue and are in contact with our processing partner.
We are seeing a recovery of Payments services starting on 19:35 CEST.
Apr 21, 13:46 EDT
Investigating - There is a known issue affecting Payments processing for a subset of our European based merchant. We’re currently investigating this issue and will provide an update as soon as possible.
Apr 21, 13:23 EDT
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
Maintenance — C-Series (NOAM)
Completed - The scheduled maintenance has been completed.
Apr 15, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 03:00 EDT
Scheduled - Scheduled maintenance - We will be conducting scheduled maintenance for Lightspeed eCom (C-Series) in NOAM (shoplightspeed.com). During this time, you might experience degradation in the storefront and backoffice. This maintenance is essential to ensure the continued performance, reliability and security of our systems.

Scheduled maintenance time: April 15th — at 3am EST
Apr 11, 03:59 EDT
Apr 14, 2025
Restaurant O-Series: API Degraded (resolved)
Resolved - Our team received a few reports from some partners around failed online orders coming into our system. A node in our cluster was not performing adequately and needed to be replaced.

Some clients may have noticed a minor amount of delayed, missing or rejected orders between 10:30AM and 11:10AM AEST (Sydney Time)

This issue is now resolved.
Apr 14, 20:30 EDT
Apr 13, 2025
Restaurant O-Series: Accounting Integrations not loading
Resolved - This incident has been resolved.
Apr 13, 23:47 EDT
Investigating - We have received reports that some customers are unable to access their accounting integrations (Xero, MYOB or Quickbooks).

Our teams are currently investigating.
Apr 13, 21:50 EDT
Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.7.1
Completed - The scheduled maintenance has been completed.
Apr 10, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Thursday at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

RESOLVED
- Fixed an issue where adding a new printer in Intelligent Printing mode triggered an invalid IP address error, and where the clone button created a printer without copying its settings.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Apr 10, 00:15 EDT
Apr 9, 2025
X-Series Delays - Inventory Counts, Shopify, Xero, Quickbooks
Resolved - All delays have been resolved.
Apr 9, 15:31 EDT
Monitoring - Issue resolved, monitoring as delays catch up. Inventory Counts are caught up. Xero and Quickbooks integrations are catching up. We're further evaluating the Shopify integration delay.
Apr 9, 00:55 EDT
Identified - We’re looking into an issue where Inventory Counts, Shopify, Xero, and Quickbooks integrations are experiencing delays. Will keep you posted with updates as they come. Thanks for your patience.
Apr 9, 00:30 EDT
Apr 8, 2025
Lightspeed Purchase (O-Series) - Updates & New Improvements 5.1.2
Completed - The scheduled maintenance has been completed.
Apr 8, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 EDT
Scheduled - Update Time: Wednesday at 13:00 AEST
Update Process: Lightspeed Purchase will automatically update after 13:00 AEST.

IMPROVED
- Permission handling in Purchase has been updated to better control access and visibility.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Apr 8, 01:53 EDT
Payouts for our Australian retail merchants from April 3rd are delayed
Resolved - Australian merchants confirmed that the payout expected on the 3rd of April was received on the 8th of April.
Apr 8, 07:51 EDT
Identified - Retail Australia: Payouts intended to arrive on April 3rd are delayed. We now expect them to arrive on Tuesday, April 8th.
Apr 4, 08:38 EDT
Update - We are continuing to investigate this issue.
Apr 4, 08:36 EDT
Update - Incident not applicable for this serie
Apr 4, 08:33 EDT
Update - Incident not applicable for this serie
Apr 4, 08:29 EDT
Investigating - Retail Australia: Payouts intended to arrive on April 3rd are delayed.
Apr 4, 04:32 EDT
Lightspeed Insights (O-Series) - Updates & New Improvements 5.2.0
Completed - The scheduled maintenance has been completed.
Apr 8, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 02:01 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, April 8 at 16:00 AEST
Update Process: Insights will automatically update after 16:00 AEST.

IMPROVED
- We’ve improved how Insights handles webhooks to reduce issues with duplicates or missing data.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Apr 7, 18:53 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.7.0
Completed - The scheduled maintenance has been completed.
Apr 8, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, April 8 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
- You can now search for sites by name when switching locations in the Back Office.
- A Support PIN now appears beneath the Company and Site ID in the Help & Support menu, with a one-click copy button for faster support interactions.

IMPROVED
- Our API now supports customer check-ins lasting up to 10 hours, giving more flexibility for integrations.

RESOLVED
- Fixed a problem where long names could cause errors during Doshii order processing.
- Product prices now round correctly when syncing menus to Doshii.
- Fixed an issue that could cause errors when customer details were sent to integrations too early.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Apr 7, 03:54 EDT
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