All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
99.97 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Retail POS Operational
Payments Operational
API Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Advanced Insights Operational
Inventory Operational
Pulse Operational
Reservations Operational
Tasks Operational
Tempo Operational
Benchmarks & Trends Operational
KDS Operational
AI Assistant Operational
Lightspeed Restaurant (G-Series) Operational
POS Operational
Lightspeed Payments Operational
Backoffice Operational
API Operational
Lightspeed Restaurant (L-Series) Operational
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.99 % uptime
Today
POS Operational
90 days ago
100.0 % uptime
Today
Back Office Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Purchase Operational
90 days ago
99.99 % uptime
Today
Produce Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Loyalty Operational
90 days ago
100.0 % uptime
Today
Lightspeed Kiosk Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump-It Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Lightspeed Restaurant (O-Series): Scheduled Maintenance May 12, 2026 07:30-08:00 EDT

Scheduled for: Tuesday, May 12 at 9:30 PM AEST

We will be performing routine infrastructure maintenance during this window.

No service interruption is expected and customers should not notice any impact.

If you experience any issues during or after this window, please contact our support team.
Posted on May 11, 2026 - 21:27 EDT

Lightspeed Restaurant (O-Series): Scheduled Maintenance - Loyalty May 13, 2026 09:00-09:30 EDT

Scheduled for: Wednesday, 13 May at 11:00 PM AEST

We will be performing a scheduled security update to our Loyalty service.

A brief interruption of up to 10 minutes is expected during the update. During this time, the following may be temporarily unavailable:

- Viewing or editing customers in Back Office
- Loyalty balance lookups on POS

All other POS functions, including taking orders and processing payments, will continue to work as normal. We have scheduled this update outside peak trading hours to minimise impact.

If you experience any issues after this window, please contact our support team.
Posted on May 12, 2026 - 00:17 EDT
May 12, 2026

No incidents reported today.

May 11, 2026
Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.8.0
Completed - The scheduled maintenance has been completed.
May 11, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Monday, May 11 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

IMPROVED
- Improved POS reliability on unstable internet connections, the POS now recovers automatically without losing data during the disruption.
- Improved Pay-at-Table reliability to prevent duplicate charges if a payment needs to be retried due to network issues.
- Strengthened MFA security. Users must now re-verify with their current MFA method before changing or disabling it.
- Simplified Kiosk setup so branding fields now ship with sensible defaults, so you can save settings without filling everything in first.
- Improved Kiosk menus. Unavailable items now appear at the end of each category, so customers see what's available first.

RESOLVED
- Fixed an issue where new items added to a course did not print to the kitchen if a note had also been added to the order.
- Fixed an issue where POS could become stuck on the Lightspeed Payments loading screen when starting a checkout offline with no terminal connected.
- Fixed an issue where, after cancelling a bulk 'On Account' payment in POS, the payment method could not be selected again without starting the bulk payment over.
- Fixed an issue where free modifiers did not show $0.00 next to their parent item on the Customer-Facing Display.
- Fixed an issue where API-integrated payments (such as Verifone NZ and Windcave) reused the original transaction identifier when retried after a declined or cancelled result, instead of issuing a new one.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
May 6, 02:52 EDT
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
R-series Lightspeed Hub is unable to connect hardware
Resolved - This incident has been resolved.
May 8, 06:41 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 06:13 EDT
Identified - The issue has been identified and a fix is being implemented.
May 8, 06:05 EDT
Investigating - We are currently investigating this issue.
May 8, 05:41 EDT
May 7, 2026
Technical Issues with Support Lines
Resolved - This incident has been resolved.
May 7, 23:16 EDT
Update - We are continuing to monitor for any further issues.
May 7, 23:09 EDT
Monitoring - Phone support lines have been restored. We are continuing to monitor the system to ensure stability.
May 7, 23:02 EDT
Investigating - We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.
May 7, 21:12 EDT
Technical Issue with Support Lines
Resolved - This incident has been resolved.
May 7, 23:15 EDT
Update - We are continuing to monitor for any further issues.
May 7, 23:06 EDT
Monitoring - A fix has been implemented, and we are monitoring the results.
May 7, 23:02 EDT
Update - We are continuing to investigate this issue.
May 7, 21:39 EDT
Update - Phone support lines have been restored. We are continuing to monitor the system to ensure stability.
May 7, 21:37 EDT
Investigating - We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.
May 7, 21:31 EDT
Technical Issue with Support Lines
Resolved - This incident has been resolved.
May 7, 23:14 EDT
Investigating - We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.
May 7, 21:39 EDT
May 6, 2026
Lightspeed Produce (O-Series) - Updates & New Improvements 3.2.0
Completed - The scheduled maintenance has been completed.
May 6, 01:18 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 01:00 EDT
Scheduled - Update Time: Wednesday, May 6 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.


IMPROVED
- This release includes internal maintenance updates to the Lightspeed Produce product.


IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
May 5, 23:59 EDT
Lightspeed Retail (R-Series) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
May 6, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 23:30 EDT
Scheduled - We will be conducting scheduled database maintenance on Tuesday May 5th at 11:30pm EDT. During this time, you might experience unavailability of login new users and other instabilities for about 15 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Apr 29, 14:44 EDT
May 5, 2026
O-Series: API returning Error 500 messages
Resolved - API services should now be restored.
Impact lasting from approximately 9AM AEST until 9:35AM AEST
May 5, 19:35 EDT
Investigating - Our team are seeing reports of various integrations failing to establish a connection with Lightspeed O-Series POS.
This will include inbound orders from ordering partners and webhook based data such as Insights Live and Bump Screen systems.

We are investigating this issue at the highest priority.
May 5, 19:33 EDT
Lightspeed Retail (R-Series Analytics) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
May 5, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 14:00 EDT
Scheduled - We will be conducting scheduled database maintenance on Tuesday, May 5th. During this time, you might experience unavailability of the analytics feature for about 15 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
May 4, 11:51 EDT
May 4, 2026
Lightspeed Retail (R-Series)
Resolved - This incident has been resolved.
May 4, 10:58 EDT
Monitoring - We have implemented a fix and will continue to monitor the situation.
May 4, 10:33 EDT
Identified - We have identified the cause of the Lightspeed Retail (R-Series) issue and a dedicated team of engineers is working on a solution.
May 4, 10:28 EDT
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
May 4, 10:26 EDT
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026
Lightspeed Restaurant (O-Series): Scheduled Maintenance – Insights (Third-Party Data)
Completed - The scheduled maintenance has been completed.
Apr 29, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 07:30 EDT
Scheduled - Scheduled for: Wednesday, April 29 at 9:30 pm AEST

Impact: During this maintenance window, third-party data in Insights (currently limited to Deputy Timesheets) may be delayed or temporarily unavailable. No data will be lost, and processing will resume automatically once the maintenance is complete.

What's happening: We're performing general maintenance on our Insights infrastructure to improve reliability and performance for third-party data integrations.

We'll post an update here once the maintenance is complete and all systems are operating normally.
Apr 24, 00:59 EDT
Apr 28, 2026
Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.7.0
Completed - The scheduled maintenance has been completed.
Apr 28, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, April 28 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
- Printers now automatically reconnect when their network address changes (for example after a router restart), so you no longer need to run “Find Printers”.

IMPROVED
- Added accessibility markup across Back Office and POS.
- Added a verification step when enabling MFA via Email OTP.
- Added the ability to remove credit cards and bank accounts linked to deleted sites.
- Improved messaging when a customer's mobile number matches an existing loyalty member at checkout.
- Simplified Company Security settings in Back Office by removing the “Email OTP only” option; businesses previously using it have been moved to “Any method supported”.
- Updated the Order Types prep-time description to reflect its actual behaviour — it applies to any API order without a set fulfilment time, including dine-in.

RESOLVED
- Fixed an issue where duplicated printers with simultaneous printing enabled could cause printing failures.
- Fixed an issue where accounting exports to Xero and MYOB could include incorrect (negative) tax values.
- Fixed an issue where Tap-to-Pay transactions could be recorded against the wrong site after repurposing a device from another site.
- Fixed an issue where GST was incorrectly calculated on Pay-at-Table receipts and on-account invoices for multi-quantity items.
- Fixed an issue where incorrect payment surcharge totals were displayed on partial refund receipts for orders with order-level discounts.
- Fixed an issue with the Products API availability filter to ensure consistent results.
- Fixed an issue where loyalty billing charged sites on Lite or Pause plans in multi-site companies.
- Fixed an issue where invoices were created when only $0 line items for features or integrations were present.
- Fixed an issue where users locked out after failed login attempts could not access chat support from the login screen.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Apr 22, 00:35 EDT
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