LS Pay Australia Hospitality: possible payout delay for AMEX transaction
Investigating - We are aware that a small group of Australian merchants may experience a delay in their American Express transaction payouts. We are actively investigating this with our partner and will provide an update as soon as possible.
Nov 09, 2026 - 04:13 EST
Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
Authentication Operational
API Operational
Customer Management Operational
Gift Cards & Store Credits Operational
Help Centre Operational
Inventory Operational
Payments Operational
Products Operational
Product pricing Operational
Quotes Operational
Reporting Operational
Retail POS Operational
Retail POS for iPadOS Operational
Sales History Operational
Service Orders Operational
Setup Operational
Stock Control Operational
Workflows Operational
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Retail POS Operational
Payments Operational
API Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Degraded Performance
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Degraded Performance
Lightspeed Payments Operational
Advanced Insights Operational
Inventory Operational
Pulse Operational
Reservations Operational
Tasks Operational
Tempo Operational
Benchmarks & Trends Operational
KDS Operational
AI Assistant Operational
Lightspeed Restaurant (G-Series) Operational
POS Operational
Lightspeed Payments Operational
Backoffice Operational
API Operational
Lightspeed Restaurant (L-Series) Operational
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
Lightspeed Restaurant (O-Series) Degraded Performance
POS Operational
Back Office Operational
Standard Reporting Operational
Purchase Operational
Produce Operational
Insights Operational
API Operational
Lightspeed Payments Degraded Performance
Lightspeed Loyalty Operational
Lightspeed Kiosk Operational
Lightspeed Bump Screen by Bump-It Operational
Ordering Integrations Operational
Payment Integrations Operational
Accounting Integrations Operational
Support (Phone/Email/Live Chat) Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
NuORDER (B2B) Operational
The Brand Platform Operational
The Retail / Assortment tool Operational
API's Operational
Hosted Integration Feeds Operational
Genesys IT Operations Operational
Genesys API's Operational
Interface Operational
Genesys Server's Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

NOAM: C-series eCom Scheduled database maintenance Nov 11 Nov 11, 2026 04:00-04:15 EST

Scheduled C-series database maintenance will take place on Wednesday, Nov 11. An update will be performed during this time. This maintenance is essential to ensure the continued performance, reliability, and security of our systems.

NOAM (shoplightspeed.com): shortly after 04:00 EST (UTC−5)

During this maintenance, C-Series Backoffice and storefront checkouts will be unavailable for approximately 5–15 minutes.

We understand the importance of our services to your operations and apologize for any inconvenience this may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Posted on Nov 10, 2026 - 08:23 EST

Lightspeed Retail (R-Series APAC) scheduled database maintenance Nov 11, 2026 09:00-10:00 EST

We will be conducting scheduled database maintenance on Wednesday Nov 12th. During this time, APAC accounts will be temporarily unavailable for up to 60 minutes, beginning no earlier than 1pm UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Posted on Nov 10, 2026 - 12:02 EST

Lightspeed Retail (R-Series Home) scheduled database maintenance Nov 11, 2026 22:00 - Nov 12, 2026 03:00 EST

Scheduled database maintenance for the Home tab database will take place on Wednesday, Nov 11th. An upgrade will be performed during this time. We expect no interruption of service but might experience some instability. All critical system components will remain fully available. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Posted on Nov 09, 2026 - 12:49 EST

Nov 10, 2026

EMEA: C-series eCom Scheduled database maintenance Nov 11
Completed - The scheduled maintenance has been completed.
Nov 10, 18:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 18:00 EST
Scheduled - Scheduled C-series database maintenance will take place on Wednesday, Nov 11. An update will be performed during this time. This maintenance is essential to ensure the continued performance, reliability, and security of our systems.

EMEA (webshopapp.com): shortly after 00:00 CET (UTC+1)

During this maintenance, C-Series Backoffice and storefront checkouts will be unavailable for approximately 5–15 minutes.

We understand the importance of our services to your operations and apologize for any inconvenience this may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Nov 10, 08:27 EST

Nov 9, 2026

Delays - Sales history lag
Resolved - Issue has been fixed.
Nov 9, 19:00 EST
Monitoring - We have identified the issue causing sales processing delays for Lightspeed (X-Series) retailers and have deployed a fix. System is currently recovering, and our engineering team is actively monitoring services to ensure full stability. Thanks for your patience, we’ll keep you informed with updates as they arise.
Nov 9, 18:14 EST
A possible delay for Nov 4 2026 payouts may be experienced by a subset of L & K series merchants
Resolved - This incident has been resolved. All funds should have been received by now.
Nov 9, 04:09 EST
Monitoring - Merchants receiving payouts in DKK, SEK, CAD, USD, HUF, and PLN may experience a delay in receiving funds.

As a result of this issue, a subset of customers may experience a delay in receiving payouts scheduled to arrive November 5, 2026.
Expected credit times per currency:

DKK: Regular payouts will be credited on November 6, 2026. Urgent payouts will be credited by the end of the day on November 5.

SEK: All payouts will be credited by the end of the day on November 5.

CAD: Urgent payouts will be credited by the end of the day on November 5. Regular payouts will be credited by 01:00 CET on November 6.

USD: Urgent payouts will be credited by the end of the day on November 5. Regular payouts are not impacted.

HUF: Regular and urgent payouts will be credited by the end of the day on November 5.

PLN: Urgent payouts will be credited by the end of the day on November 5. Regular payouts are partially impacted and will be credited by 18:30 CET on November 5.
Nov 5, 13:01 EST
Lightspeed Retail (R-Series NOAM & EMEA) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 01:00 EST
Scheduled - We will be conducting scheduled database maintenance on Monday, Nov 9th. During this time, you will experience unavailability of your POS for about 60 minutes, beginning no earlier than 6am UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Nov 6, 19:35 EST

Nov 8, 2026

No incidents reported.

Nov 7, 2026

Lightspeed Retail (R-Series NOAM & EMEA) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 02:20 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 01:00 EST
Scheduled - We will be conducting scheduled database maintenance on Saturday, Nov 7th. During this time, you will experience unavailability of your POS for about 60 minutes, beginning no earlier than 6am UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Nov 6, 19:33 EST

Nov 6, 2026

X-Series Inventory update delays
Resolved - This incident has been resolved.
Nov 6, 20:43 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 20:08 EST
Identified - Customers may notice that inventory changes take longer than usual to appear. We’re working to resolve the issue and will share updates as we learn more
Nov 6, 19:34 EST
Inventory is currently not syncing from R-Series to C-Series
Resolved - This incident has been resolved.
Nov 6, 17:15 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 16:51 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 6, 16:25 EST
Investigating - We are currently investigating this issue.
Nov 6, 16:07 EST

Nov 5, 2026

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

Restaurant O-Series: Accounting Integration Delays
Resolved - This incident has been resolved.
Nov 2, 17:04 EST
Update - We are continuing to monitor for any further issues.
Nov 2, 17:04 EST
Update - Most venues should have seen their data syncs catch up by now, we are aware that some venues are still being cleared through by the system.
Oct 29, 23:53 EDT
Monitoring - We're aware that some venues are seeing longer-than-usual delays when syncing data with connected accounting platforms.

An unexpected spike in traffic has created a temporary queue. Your data remains fully secure, and our systems are steadily working through the backlog. We appreciate your patience while we get everything up to speed.
Oct 27, 20:36 EDT

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Oct 28, 2026

No incidents reported.

Oct 27, 2026

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.19.0
Completed - The scheduled maintenance has been completed.
Oct 27, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 00:00 EDT
Scheduled - Update Time: Tuesday, October 27 at 15:00 AEDT
Update Process: Your POS will automatically update after 15:00 AEDT.

NEW
- A new look for Back Office. Every page has a cleaner, more consistent design that is easier to read and work in.
- Simpler navigation. Menus are reorganised around the way you work. Pages that apply to a single site now have their own site selector, so you always know which site you are working on.
- Lightspeed Loyalty on O-Series Display. Customers can see what they earn, scan a QR code to join from their phone, and see their credit and rewards as they pay. Available to venues using Lightspeed Loyalty, with the latest POS and Display apps.

RESOLVED
- Fixed an issue where POS could be slow to finish a sale after payment, and improved how quickly POS reconnects so online orders are accepted and printed more consistently.

MORE PRODUCT UPDATES
For the latest feature announcements, visit Lightspeed Product Updates.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Oct 26, 21:28 EDT
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