All Systems Operational
Lightspeed Retail Operational
Retail POS Operational
Retail API Operational
Lightspeed Analytics Operational
Lightspeed eCom Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed OnSite Operational
Omnichannel Integration Operational
Lightspeed Restaurant Operational
Lightspeed Payments Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Chronogolf by Lightspeed Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Lightspeed Retail Frontend Response Time
Fetching
LightSpeed Retail API Response Time
Fetching
Past Incidents
Nov 17, 2019

No incidents reported today.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019
Completed - The scheduled maintenance has been completed.
Nov 12, 20:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:00 EST
Scheduled - A maintenance update for eCom EU is scheduled for 0200 CET, 13 November 2019. It will take approximately 15 minutes. Services may be temporarily disrupted during this period.
Nov 12, 10:10 EST
Resolved - This incident has been resolved.
Nov 12, 13:08 EST
Update - We are continuing to monitor for any further issues.
Nov 12, 12:35 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 12:34 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 12, 12:14 EST
Investigating - We are currently investigating an issue with Retail API and Back office.
Nov 12, 11:59 EST
Resolved - This incident has been resolved.
Nov 12, 07:01 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 06:35 EST
Investigating - We are currently investigating the issue.
Nov 12, 06:21 EST
Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
Resolved - This incident has been resolved.
Nov 7, 15:19 EST
Monitoring - We have applied solution to the incident and will continue to monitor the situation.
Nov 7, 15:17 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 7, 14:44 EST
Investigating - We have identified an issue with the Chronogolf BI module. A dedicated team is researching the issue. We will update you as more information becomes available.
Nov 7, 14:30 EST
Nov 6, 2019

No incidents reported.

Nov 5, 2019
Resolved - This incident has been resolved.
Nov 5, 12:33 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 12:07 EST
Update - Our engineers have implemented a fix and our service is recovering.
Nov 5, 11:56 EST
Identified - Our engineers are getting closer to implementing a solution. We will update you as more information becomes available.
Nov 5, 11:51 EST
Investigating - Our engineers continue to work on implementing a solution. We will update you as more information becomes available.
Nov 5, 11:24 EST
Identified - We have identified the cause of the Lightspeed Payments issue and our engineers are working on a solution. We will update you as more information becomes available.
Nov 5, 10:55 EST
Investigating - We have identified an issue with Lightspeed Payments. A dedicated team is researching the issue. We will update you as more information becomes available.
Nov 5, 10:36 EST
Resolved - This incident has been resolved.
Nov 5, 05:28 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 05:06 EST
Investigating - We have identified an issue with our eCom Product in the European Region. Merchants have reported being unable to log in to the back office. There are reports that product cannot be added to the cart in the storefront. A dedicated team is researching the issue. We will update you as more information becomes available.
Nov 5, 04:57 EST
Nov 4, 2019
Resolved - This incident has been resolved.
Nov 4, 04:50 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 04:08 EST
Investigating - We have identified an issue with our eCom Product in the European Region where the back office is not allowing users to log in. A dedicated team is researching the issue. We will update you as more information becomes available.
Nov 4, 03:56 EST
Nov 3, 2019
Resolved - This incident has been resolved.
Nov 3, 13:56 EST
Monitoring - Our third-party partner has applied a fix. We will continue to monitor the situation.
Nov 3, 13:30 EST
Update - We are continuing to investigate the issue with our 3rd party partner and will keep you updated as more information becomes available. Merchants may wish attempt manual entry in the Retail web browser as a workaround.
Nov 3, 13:18 EST
Update - Our third-party partner continues to experience a technical issue. Our technical teams are engaged and are troubleshooting the incident with the partner. Further updates will be provided as additional information becomes available.
Nov 3, 13:03 EST
Identified - One of our third-party partner is experiencing a technical issue. Our technical teams are engaged and are troubleshooting the incident with the partner. Further updates will be provided as additional information becomes available.
Nov 3, 12:36 EST
Investigating - We have identified an issue with Lightspeed Payments. A dedicated team is researching the issue. We will update you as more information becomes available.
Nov 3, 12:27 EST
Resolved - This incident has been resolved.
Nov 3, 08:29 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 07:57 EST
Update - We are continuing to investigate this issue.
Nov 3, 07:32 EST
Investigating - We have identified an issue with our eCom Product in the European Region. Customers have reported receiving errors while using the back office. A dedicated team is researching the issue. We will update you as more information becomes available.
Nov 3, 07:01 EST
Completed - Maintenance has been completed.
Nov 3, 00:15 EDT
Update - We continue to do our internal validation tests.
Nov 2, 23:57 EDT
Update - We continue to do our internal validation tests.
Nov 2, 23:11 EDT
Update - Traffic has been migrated to the new infrastructure. We proceed with the internal tests.
Nov 2, 22:10 EDT
In progress - Currently all eCom (EU) applications; API, Storefront and backends are disabled.
Nov 2, 22:03 EDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 2, 22:03 EDT
Scheduled - Lightspeed eCom will undergo system maintenance to migrate the platform to Google server hosting. All services will be offline during the first hour.
Nov 2, 22:03 EDT