All Systems Operational
Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (X-Series) Operational
Authentication
Operational
API Operational
Customer Management Operational
Gift Cards & Store Credits Operational
Help Centre Operational
Inventory Operational
Quotes Operational
Payments Operational
Products Operational
Retail POS
Operational
Retail POS for iPadOS Operational
Reporting Operational
Sales History Operational
Setup Operational
Stock Control Operational
Workflows Operational
www.vendhq.com
Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Payments Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 4, 2023

No incidents reported today.

Oct 3, 2023

No incidents reported.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023
Lightspeed Payments Reporting discrepancy
Resolved - This incident has been resolved.
Sep 29, 16:31 EDT
Identified - The issue has been identified and we are actively working on a fix.
Sep 28, 12:00 EDT
Update - We are experiencing an issue with payment reporting for Lightspeed Restaurant K-Series and L-Series customers who use Lightspeed Payments with Preauth mode.
Sep 28, 10:29 EDT
Investigating - We are experiencing an issue with payment reporting for Lightspeed Restaurant K-Series and L-Series customers who use Lightspeed Payments with Preauth mode.
Sep 28, 10:04 EDT
Sep 28, 2023
Lightspeed Restaurant (K-Series) - Scheduled maintenance of Back Office
Completed - The scheduled maintenance has been completed.
Sep 28, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 02:31 EDT
Scheduled - On September 28th between 8:30 am - 9:00 am CEST / 2:30 am - 3:00 am EDT / 4:30 pm - 5:00 pm AEST we are doing maintenance in our Back Office. During this time it is possible that the Back Office will not be available or that Online Orders and the POS will have a small delay. After maintenance, this will be up-to-date again.

Thank you for your understanding.

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Annonce de maintenance

Le 28 septembre entre 8 h 30 h et 9 h 00 h HAEC (2 h 30 h à 3 h 00, HAE), nous effectuerons une maintenance du back-office. Pendant cette période, il est possible que le back-office ne soit pas disponible ou que les commandes en ligne et le système de caisse aient un léger retard. Après la maintenance, le système sera de nouveau opérationnel.

Merci de votre compréhension.

---

Geplante Wartungsarbeiten

Am 28. September, zwischen 8:30 - 9:00 Uhr MESZ (2:30 - 3:00 Uhr EDT) führen wir Wartungsarbeiten in unserem Back Office durch. Während dieser Zeit ist es möglich, dass das Back Office nicht verfügbar ist oder dass es bei Online Bestellungen sowie dem POS zu kleinen Verzögerung kommen kann. Nach der Wartung wird dies wieder möglich sein.

Wir danken Ihnen für Ihr Verständnis.
Sep 26, 09:32 EDT
Sep 27, 2023
Unable to complete sales
Resolved - We are receiving reports from merchants that they are able to complete sales again. This incident has been resolved. Sorry for any inconvenience this may have caused you.
Sep 27, 20:09 EDT
Monitoring - A fix has been implemented. Affected merchants might need to refresh the sales screen.
Sep 27, 19:57 EDT
Investigating - We are getting reports of merchants experiencing issues completing sales. A fix is already being prepared.
Sep 27, 19:47 EDT
Sep 26, 2023
Lightspeed Retail (X-Series) - Help Centre unavailable
Resolved - This incident has been resolved.
Sep 26, 06:55 EDT
Investigating - Some users may be unable to access the X-Series Help Centre. We are currently investigating, and apologise for any inconvenience this may cause.
Sep 26, 06:16 EDT
Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Lightspeed Restaurant (K-Series) - Scheduled maintenance of Back Office
Completed - The scheduled maintenance has been completed.
Sep 21, 09:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 09:01 EDT
Scheduled - On September 21st between 3:00 pm - 3:05 pm CEST / 9:00 am - 9:05 am EDT / 11:00 pm - 11:05 pm AEST we are doing maintenance in our Back Office. During this time it is possible that the Back Office will not be available or that Online Orders and the POS will have a small delay. After maintenance, this will be up-to-date again.

Thank you for your understanding.

---

Annonce de maintenance

Le 21 septembre entre 15 h 00 et 15 h 05 h HAEC (9 h 00 h à 9 h 05, HAE), nous effectuerons une maintenance du back-office. Pendant cette période, il est possible que le back-office ne soit pas disponible ou que les commandes en ligne et le système de caisse aient un léger retard. Après la maintenance, le système sera de nouveau opérationnel.

Merci de votre compréhension.

---

Geplante Wartungsarbeiten

Am 21. September, zwischen 15:00 - 15:05 Uhr MESZ (9:00 - 9:05 Uhr EDT) führen wir Wartungsarbeiten in unserem Back Office durch. Während dieser Zeit ist es möglich, dass das Back Office nicht verfügbar ist oder dass es bei Online Bestellungen sowie dem POS zu kleinen Verzögerung kommen kann. Nach der Wartung wird dies wieder möglich sein.

Wir danken Ihnen für Ihr Verständnis.
Sep 19, 11:12 EDT
Sep 20, 2023

No incidents reported.

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