Lightspeed Invoicing Customer Deposit Balance Discrepancies
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 02, 2026 - 11:45 EDT
Identified - The issue has been identified and a fix is being implemented by reverting the impacted accounts.
Apr 02, 2026 - 11:19 EDT
Update - We are continuing to investigate the issue.
Apr 02, 2026 - 10:39 EDT
Investigating - We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.
Apr 02, 2026 - 09:40 EDT
Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Partial Outage
Retail POS Partial Outage
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Retail POS Operational
Payments Operational
API Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Advanced Insights Operational
Inventory Operational
Pulse Operational
Reservations Operational
Tasks Operational
Tempo Operational
Benchmarks & Trends Operational
KDS Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.97 % uptime
Today
POS Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office Operational
90 days ago
100.0 % uptime
Today
Purchase Operational
90 days ago
99.99 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
99.69 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 4, 2026

No incidents reported today.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

Unresolved incident: Lightspeed Invoicing Customer Deposit Balance Discrepancies.

Apr 1, 2026

No incidents reported.

Mar 31, 2026
O-Series: Insights Custom reports are not loading for some users
Resolved - This incident is now resolved.
Mar 31, 23:26 EDT
Identified - Our upstream provider is performing a rollback, there may be a brief disruption to Insights for approximately 20 minutes during this process. ETA for full restoration is approximately 2:30PM AEDT.
Mar 31, 22:32 EDT
Investigating - Our team is currently addressing a service disruption affecting Insights Custom reports. This appears to be related to an upstream provider, and we are engaged with their technical team to expedite a fix.

We will post another update once we have a clearer timeline for resolution.
Mar 31, 21:10 EDT
Lightspeed Restaurant (O-Series) — Scheduled Maintenance — Reporting & Insights
Completed - The scheduled maintenance has been completed.
Mar 31, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 07:30 EDT
Scheduled - We will be performing scheduled database maintenance to improve system performance and reliability.

Maintenance Window:
Tuesday, March 31 - 10:30 PM to 11:00 PM AEDT

What's affected:
- Back Office reporting will be temporarily unavailable
- Insights will be temporarily unavailable

What's not affected:
- POS operations, payments, and all other services will continue to work normally

We expect the maintenance to complete within 30 minutes. We'll update this page when the work is complete.
Mar 25, 01:45 EDT
Mar 30, 2026
Bancontact experiencing high refusal rate.
Resolved - The third-party partner has resolved the issue. Transactions are now being processed normally.
Mar 30, 07:59 EDT
Investigating - We have identified an issue outside our platform that is resulting in higher refusal rates for transactions processed through Bancontact starting at 11:56 CEST. This is affecting both Hospitality and Retail merchants.
Mar 30, 06:40 EDT
Lightspeed Restaurant (O-Series) - Hotfix 12.5.3
Completed - The scheduled maintenance has been completed.
Mar 30, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 00:00 EDT
Scheduled - Update Time: Monday, March 30 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

RESOLVED
- Creating or updating bookings via the API no longer fails with an incorrect permission error
- The Invoices page now correctly filters by site when accessed from the Subscriptions page, and the Status column is sortable again

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Mar 29, 21:35 EDT
Mar 29, 2026
Intermittent distruption to service
Resolved - This incident has been resolved.
Mar 29, 21:03 EDT
Monitoring - A few of our services were affected for a short duration, and now they are back up.
We are currently monitoring the situation
Mar 29, 18:18 EDT
Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026
Lightspeed Restaurant (O-Series) - Hotfix 12.5.2
Completed - The scheduled maintenance has been completed.
Mar 26, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:30 EDT
Scheduled - Update Time: Thursday, March 26 at 15:30 AEDT
Update Process: Your POS will automatically update after 15:30 AEDT.

RESOLVED
- Resolved an issue where multi-factor authentication could incorrectly prompt or display errors in certain scenarios.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Mar 25, 21:55 EDT
Mar 25, 2026
Lightspeed Restaurant O-Series - Service Disruption - Order Events Not Displaying on Bump Screens
Resolved - This incident has been resolved.
Mar 25, 22:28 EDT
Update - A fix has been implemented. We are currently monitoring to ensure stability and full resolution.

Thank you for your patience, and we will provide a final update once monitoring is complete.
Mar 25, 21:21 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 21:13 EDT
Identified - Our team is actively working on implementing a fix.
Mar 25, 19:37 EDT
Update - We are continuing to investigate this issue.
Mar 25, 19:31 EDT
Investigating - We are currently investigating an issue where some order events are not appearing on bump screens as expected.

Our team has identified the cause and is actively working on a fix. Testing is underway to ensure the issue is fully resolved before deployment.

We understand the impact this may have on your operations and are prioritizing a resolution. We will provide further updates as soon as more information becomes available.

Thank you for your patience.
Mar 25, 19:05 EDT
Lightspeed Restaurant (O-Series) - Hotfix 12.5.1
Completed - The scheduled maintenance has been completed.
Mar 25, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 EDT
Scheduled - Update Time: Thursday, March 26 at 11:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 11:00 AEDT.

RESOLVED
- Fixes an issue causing orders not to display on Bump Screens unless they are modified after being sent.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Mar 25, 19:37 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.5.0
Completed - The scheduled maintenance has been completed.
Mar 25, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 00:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, March 24 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

NEW
- Multi-factor authentication (MFA) is included in this release and will be rolling out progressively. Once enabled, admins can enforce MFA from Company Settings > Security, and users can set up authentication via Email OTP or an Authenticator app from their Profile
- Password expiry policies can now be configured to require password resets every 90 or 365 days
- Changing your email address in Back Office now requires verification of the new address before the change takes effect

IMPROVED
- The Order Type is now preserved when using Split by Product during checkout
- The POS History date filter no longer allows future dates or invalid date ranges
- A change docket is now printed and bump screens are updated when a modifier is added to an already sent order

RESOLVED
- Fixed split payment receipts not showing the change line when the balance was paid with cash
- Fixed customer links being lost when merging orders on POS
- Fixed an API error that prevented integrators from fetching existing customers
- Fixed the Customers page showing an unsaved changes warning when using the search field
- Fixed the Shopify integration page automatically creating a payment method when viewed
- Fixed course saving hanging indefinitely when no name was entered

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Mar 18, 18:43 EDT
Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

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