All Systems Operational
Lightspeed Retail Operational
Retail POS Operational
Retail API Operational
Lightspeed Analytics Operational
Lightspeed eCom Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed OnSite Operational
Omnichannel Integration Operational
Advanced Reporting Operational
Lightspeed Restaurant Operational
Lightspeed Payments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Lightspeed Retail East Data Center Response Time
Fetching
LightSpeed Retail API East Data Center Response Time
Fetching
Past Incidents
May 27, 2019

No incidents reported today.

May 26, 2019

No incidents reported.

May 25, 2019
Lightspeed Restaurant - Partial outage on EUC2 server
Resolved - This incident has been resolved. We are continuing to monitor.
May 25, 17:30 EDT
Monitoring - Access to our euc2 server has been restored but is still slow to load. We are continuing to monitor the issue.
May 25, 15:47 EDT
Update - We are continuing to investigate this issue.
May 25, 15:34 EDT
Update - We are currently investigating an issue on our euc2 server that is preventing access. Our engineers are investigating and will provide periodic updates.
May 25, 15:04 EDT
Investigating - We are currently investigating an issue on our euc2 server that is preventing access. Our engineers are investigating and will provide periodic updates.
May 25, 14:30 EDT
Elevated Payments Errors Lightspeed Payments
Resolved - No new errors have been reported. Incident will be closed.
May 25, 10:52 EDT
Monitoring - The error rate has reduced, we remain to monitor the issue.
May 25, 10:25 EDT
Investigating - We are currently investigating this issue.
May 25, 10:02 EDT
May 24, 2019
Performance Degraded - Lightspeed Restaurant
Resolved - We have resolved the issue with Restaurant product. We are continuing to monitor the situation.
May 24, 11:12 EDT
Investigating - We have identified an issue with Restaurant product. A dedicated team is researching the issue. We will update you as more information becomes available.
May 24, 10:49 EDT
May 23, 2019
Delays in new orders, products and exports appearing in back office tables
Resolved - This incident has been resolved.
May 23, 04:00 EDT
Monitoring - We have identified and fixed an issue that was causing new orders, products and exports from appearing instantly in the back office. While we have fixed the issue, there may still be some temporary delays.
May 23, 03:22 EDT
May 22, 2019
Retail 2019.31 Release
Completed - The scheduled maintenance has been completed.
May 22, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 08:00 EDT
Scheduled - A release of Lightspeed Retail 2019.31 is scheduled to take place on Wednesday, May 22nd. Release schedule is as follows (note all times are in GMT):

- Global: Wednesday, May 22nd at 12:00 GMT
May 21, 14:59 EDT
May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

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