Lightspeed - Status Page Status

All Systems Operational

Lightspeed Retail Operational

Retail POS Operational

Retail API Operational

Lightspeed Analytics Operational

Lightspeed eCom Operational

Lightspeed eCom (Europe) Operational

Lightspeed eCom (North America & Australia) Operational

Lightspeed OnSite Operational

Omnichannel Integration Operational

Lightspeed Restaurant Operational

Lightspeed Payments Operational

Lightspeed Loyalty Operational

Dashboard Operational

Hospitality Integration Operational

Retail Integration Operational

Lightspeed Golf Operational

Tee Sheets Operational

Marketplace Operational

House Accounts Operational

Business Intelligence Operational

Mobile Apps Operational

Partner API Operational

Lightspeed Gastrofix POS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Lightspeed Retail Frontend Response Time

Fetching

LightSpeed Retail API Response Time

Fetching

Past Incidents

Nov 30, 2020

No incidents reported today.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

Lightspeed Payments

Resolved - The issue with Lightspeed Payments has been resolved. Transactions are now being processed normally.
Nov 28, 14:08 EST

Monitoring - We have implemented a fix and will continue to monitor the situation.
Nov 28, 13:31 EST

Investigating - We are currently investigating an issue affecting merchants using Lightspeed Payments. A dedicated team is investigating the issue.
Nov 28, 13:27 EST

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

eCom EU system maintenance

Completed - The scheduled maintenance has been completed.
Nov 25, 20:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 20:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Nov 25, 19:08 EST

Update - We will be undergoing scheduled maintenance during this time.
Nov 25, 19:06 EST

Scheduled - A maintenance update for eCom EU is scheduled for 0200 CET, 26 November 2020. It will take approximately 30 minutes. Services may be temporarily disrupted during this period.
Nov 25, 19:06 EST

eCom North America & Australia system maintenance

Completed - The scheduled maintenance has been completed.
Nov 25, 08:59 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 02:59 EST

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 24, 02:56 EST

Lightspeed eCom (Europe)

Resolved - This incident has been resolved.
Nov 25, 07:34 EST

Monitoring - We shortly encountered an issue where shop storefronts reacted slower than usual. The cause was quickly identified and everything is working as usual. A dedicated team is monitoring the situation.
Nov 25, 06:37 EST

Investigating - We are currently investigating an issue affecting merchants using Lightspeed eCom in Europe. A dedicated team is investigating the issue.
Nov 25, 06:29 EST

Nov 24, 2020

eCom North America & Australia system maintenance

Completed - The scheduled maintenance has been completed.
Nov 24, 02:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 02:00 EST

Scheduled - A maintenance update for eCom North America & Australia is scheduled for 0200 EST, 24 November 2020. It will take approximately 30 minutes. Services may be temporarily disrupted during this period.
Nov 23, 05:11 EST

Nov 23, 2020

No incidents reported.

Nov 22, 2020

Lightspeed Payments

Resolved - This incident has been resolved.
Nov 22, 16:35 EST

Update - We are continuing to monitor for any further issues.
Nov 22, 15:54 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 15:39 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 22, 15:09 EST

Investigating - We are currently investigating an issue affecting merchants using Lightspeed Payments. A dedicated team is investigating the issue.
Nov 22, 13:57 EST

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

Lightspeed eCom (Europe)

Resolved - This incident has been resolved.
Nov 18, 09:57 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 09:39 EST

Identified - The issue has been identified and we have applied a fix. For now, please do not run imports or make theme design changes.
Nov 18, 09:11 EST

Investigating - We are currently investigating an issue affecting merchants using Lightspeed eCom in Europe. A dedicated team is investigating the issue.
Nov 18, 08:44 EST

Lightspeed eCom (Europe)

Resolved - This incident has been resolved.
Nov 18, 01:41 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 01:22 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 18, 01:15 EST

Investigating - We are currently investigating an issue affecting the public API for Lightspeed eCom in Europe. A dedicated team is investigating the issue.
Nov 18, 01:14 EST

Nov 17, 2020

Lightspeed Restaurant - K Series (Issue affecting back office)

Resolved - Access to the Lightspeed Restaurant K Series backoffice has now stabilized and returned to normal
Nov 17, 13:17 EST

Investigating - We are currently investigating an issue where the Lightspeed Restaurant K Series backoffice is unavailable. Normal POS functions are unaffected.
Nov 17, 12:35 EST

Nov 16, 2020

No incidents reported.