Lightspeed - Status Page Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Lightspeed Retail (R-Series) Operational

90 days ago

99.92 % uptime

Today

Retail POS Operational

90 days ago

99.93 % uptime

Today

Retail API Operational

Analytics Operational

Integrated Payments Operational

90 days ago

99.92 % uptime

Today

Lightspeed eCom (C-Series) Operational

Lightspeed eCom (Europe) Operational

Lightspeed eCom (North America & Australia) Operational

Lightspeed Restaurant (G-Series) Operational

Lightspeed Restaurant (K-Series) Operational

POS Operational

Back Office Operational

Back Office - Reporting Operational

API (incl. Online Orders) Operational

Order Anywhere Operational

Payment Capture Service Operational

Lightspeed Restaurant (L-Series) Operational

Manager Operational

POS Operational

API (incl. Online Orders) Operational

Lightspeed Golf Operational

Tee Sheets Operational

Marketplace Operational

House Accounts Operational

Business Intelligence Operational

Mobile Apps Operational

Partner API Operational

Lightspeed Payments Operational

Lightspeed Loyalty Operational

Dashboard Operational

Hospitality Integration Operational

Retail Integration Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Lightspeed Retail Frontend Response Time

Fetching

LightSpeed Retail API Response Time

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Past Incidents

May 17, 2022

[K-Series] Back-office is experiencing a partial outage.

Resolved - This incident has been resolved.
May 17, 09:42 EDT

Monitoring - We are monitoring our systems. Issue is resolved.
May 17, 09:16 EDT

Update - The issue is resolving, the back-office is reachable again. Investigation is ongoing.
May 17, 09:10 EDT

Investigating - The Back-Office is currently experiencing a partial outage, we are investigating the issue.
May 17, 09:04 EDT

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

Lightspeed Retail (R-Series)

Resolved - This incident has been resolved.
May 14, 15:46 EDT

Identified - We have identified the cause of the Lightspeed Retail issue and a dedicated team of engineers is working on a solution.
May 14, 15:11 EDT

Investigating - We are currently investigating an issue causing slowness for a small number of merchants using Lightspeed Retail. A dedicated team is investigating the issue.
May 14, 15:05 EDT

May 13, 2022

No incidents reported.

May 12, 2022

Degraded performance of integrated payment processing

Resolved - This incident has been resolved.
May 12, 13:39 EDT

Update - Performance has returned to normal and we are continuing to monitor
May 12, 13:26 EDT

Monitoring - Integrated payment processing performance is improving and returning to normal
May 12, 13:20 EDT

Investigating - We are currently investigating an issue affecting integrated payments on Lightspeed Retail (R Series)
May 12, 13:13 EDT

May 11, 2022

No incidents reported.

May 10, 2022

Lightspeed Retail (R-Series)

Resolved - This incident has been resolved.
May 10, 13:31 EDT

Update - A fix has been implemented and we are monitoring the results.
May 10, 13:15 EDT

Monitoring - We have implemented a fix and will continue to monitor the situation.
May 10, 13:13 EDT

Identified - The issue has been identified and our team is working on a fix. Thank you for your patience.
May 10, 12:54 EDT

Investigating - We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
May 10, 12:48 EDT

Lightspeed Restaurant - K-Series - Debtor invoices (IKDEBT) is broken: no more invoices are created

Resolved - This incident has been resolved and newly created invoices are shown again on the POS. We are still working on making sure all the created invoices are shown in the Back Office.
May 10, 10:59 EDT

Update - We are continuing to investigate this issue.
May 10, 09:20 EDT

Investigating - We are currently investigating the issue. All your data is nevertheless recorded and secured!
May 10, 09:20 EDT

May 9, 2022

Lightspeed Restaurant (K-Series) - Scheduled maintenance of Back Office

Completed - The scheduled maintenance has been completed.
May 9, 11:34 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 6, 08:58 EDT

Scheduled - On Monday May 9th, between 8 AM - 8h30 AM CET (2 AM - 2h30 AM EDT), we are doing a small maintenance in our Back Office. During this time it is possible that the Back Office will not be available. After maintenance this will be up-to-date again.

The POS and online orders will work as expected.

Thank you for your understanding.
May 9, 04:00 EDT

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

Degraded performance of integrated payment processing

Resolved - Integrated payment processing has now returned to normal
May 6, 12:39 EDT

Identified - Our payment processing partners have identified the issue and are working on a resolution
May 6, 11:41 EDT

Investigating - We have identified an issue where Lightspeed Payments and Worldpay transactions on Lightspeed Retail (R Series) is experiencing degraded performance and lower approval rates. Team is currently investigating the issue
May 6, 11:03 EDT

Quality Bicycle Products Online Ordering

Resolved - This incident has been resolved.
May 6, 10:45 EDT

Investigating - Online Ordering and Invoice Downloads for the Quality Bicycle Products vendor are temporarily unavailable due to an issue on QBP’s servers. We have contacted the vendor to investigate the issue.
May 5, 14:44 EDT

May 5, 2022

[K-Series] - Online Ordering Service is experiencing lag

Resolved - The incident has been resolved.
May 5, 08:54 EDT

Update - Online Ordering lag is recovering, we're scaling down certain services. We are still actively investigating.
May 5, 08:33 EDT

Investigating - Our online ordering service is experiencing lag, we're actively investigating the issue.
May 5, 08:10 EDT

May 4, 2022

No incidents reported.

May 3, 2022

No incidents reported.

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