All Systems Operational
Lightspeed Retail (X-Series) Operational
Authentication ? Operational
Customer Management Operational
Gift Cards & Store Credits Operational
Inventory Operational
Quotes Operational
Payments Operational
Products Operational
Retail POS ? Operational
Retail POS for iPadOS Operational
Reporting Operational
Sales History Operational
Stock Control Operational
Workflows Operational
Product pricing Operational
Service Orders Operational
Setup Operational
API Operational
Help Centre Operational
www.vendhq.com ? Operational
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.99 % uptime
Today
POS ? Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
99.99 % uptime
Today
Back Office ? Operational
90 days ago
99.99 % uptime
Today
Purchase ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Accounting Integrations ? Operational
90 days ago
100.0 % uptime
Today
Lightspeedhq.com.au (Website) Operational
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We're excited to announce another update to Insights that will bring improved efficiency and stability.

Update Time: Monday 22nd July at 10:00 AEST
Update Process: There is no expected downtime during this update.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Posted on Jul 18, 2024 - 22:35 EDT
Past Incidents
Jul 20, 2024

No incidents reported today.

Jul 19, 2024
Resolved - This incident has been resolved.
Jul 19, 14:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 13:22 EDT
Update - We are investigating an issue affecting user switching affecting X-Series.
Jul 19, 12:08 EDT
Investigating - We are investigating an issue affecting user switching.
Jul 19, 11:58 EDT
Resolved - This incident has been resolved.
Jul 19, 12:32 EDT
Update - We are continuing to investigate this issue.
Jul 10, 11:42 EDT
Investigating - In the last 30 minutes we've experienced a high level of errors in proxy service and processing service for all products that use the proxy service (R-, S-, X-Series) in US region 1.
Jul 3, 17:55 EDT
Resolved - OpenTable have advised the incident is resolved on their end.
Jul 19, 03:12 EDT
Monitoring - OpenTable have reported an outage incident on their service.

Lightspeed's integration with OpenTable will remain affected until OpenTable are able to restore services.

OpenTable have their own incident page here https://status.opentable.com/event/193834 for additional updates.

Jul 19, 02:13 EDT
Jul 18, 2024
Resolved - This incident has been resolved.
Jul 18, 05:46 EDT
Identified - Back-Office Reporting infrastructure is currently being upgraded, and this may result in new data being unavailable in Back-Office reports until the upgrade is complete. Reporting on prior data is still available, and new data can still be accessed via Insights.

For any support during this time, you can reach out to support using the '?' anywhere in Lightspeed.

Jul 18, 02:35 EDT
Jul 17, 2024
Completed - The scheduled maintenance has been completed.
Jul 17, 05:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 05:00 EDT
Scheduled - July 17th, between 5:00 am - 5:15 am EDT / 11:00 am - 11:15 am CEST we will be performing maintenance on our NAE1 cloud instance. During this time POS and Manager operations on the Cloud will be unavailable.

Merchants using Liteservers can continue to use the POS as expected. Please follow our status page for further updates.

We apologize for any inconvenience this may cause.

Jul 15, 14:21 EDT
Jul 16, 2024
Completed - The scheduled maintenance has been completed.
Jul 16, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, July 16 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Jul 11, 02:31 EDT
Jul 15, 2024
Resolved - This incident has been resolved.
Jul 15, 14:35 EDT
Monitoring - We have implemented a fix and are currently monitoring the situation.
Jul 15, 14:25 EDT
Investigating - We are currently experiencing an issue affecting R-series merchants using Lightspeed Payments. A dedicated team is investigating the issue.
Jul 15, 14:02 EDT
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Completed - The scheduled maintenance has been completed.
Jul 11, 22:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 22:30 EDT
Scheduled - July 11th, between 10:30 pm - 10:45 pm EDT / July 12th, between 4:30 am - 4:45 am CEST we will be performing maintenance to our EUW cloud instances. During this time POS and Manager operations on the Cloud will be unavailable.

Merchants using Liteservers can continue to use the POS as expected. Please follow our status page for further updates.

We apologize for any inconvenience this may cause.

Jul 9, 13:04 EDT
Completed - The scheduled maintenance has been completed.
Jul 11, 22:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 22:00 EDT
Scheduled - July 11th, between 10:00 pm - 10:15 pm EDT / July 12th, between 4:00 am - 4:15 am CEST we will be performing maintenance to our EUC cloud instances. During this time POS and Manager operations on the Cloud will be unavailable.

Merchants using Liteservers can continue to use the POS as expected. Please follow our status page for further updates.

We apologize for any inconvenience this may cause.

Jul 9, 13:02 EDT
Resolved - This incident has been resolved.
Jul 11, 19:49 EDT
Monitoring - A fix has been implemented, and our system is catching up on the back log.

Full availability of sales data is expected by around 9:40AM AEST

Jul 11, 18:57 EDT
Update - We are continuing to work on a fix for this issue.
Jul 11, 18:56 EDT
Identified - Our engineers have identified an issue with our order processing system. Sales Feed and any integrations relying on order "complete" notifications will be impacted. Our team are working to restore these.
Jul 11, 18:44 EDT
Completed - The scheduled maintenance has been completed.
Jul 11, 16:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 16:00 EDT
Scheduled - July 11th, between 4:00 pm - 4:15 pm EDT / 10:00 pm - 10:15 pm CEST / July 12th, between 4:00 am - 4:15 am SGT we will be performing maintenance to our APC cloud instance. During this time POS and Manager operations on the Cloud will be unavailable.

Merchants using Liteservers can continue to use the POS as expected. Please follow our status page for further updates.

We apologize for any inconvenience this may cause.

Jul 9, 13:01 EDT
Completed - The scheduled maintenance has been completed.
Jul 11, 12:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 12:00 EDT
Scheduled - July 11th, between 12:00 pm - 12:15 pm EDT / 6:00 pm - 6:15 pm CEST / July 12th, between 2:00 am - 2:15 am AEST we will be performing maintenance to our APS cloud instance. During this time POS and Manager operations on the Cloud will be unavailable.

Merchants using Liteservers can continue to use the POS as expected. Please follow our status page for further updates.

We apologize for any inconvenience this may cause.

Jul 9, 12:59 EDT
Resolved - This incident has been resolved.
Jul 11, 10:16 EDT
Update - We are continuing to work on a fix for this issue.
Jul 10, 14:25 EDT
Identified - The issue has been identified as a partner is having an outage, the fix is being worked on and awaiting updates. Submitted requests appear to still be going through but may take up to 10 minutes (loading screen).
Jul 10, 14:21 EDT
Completed - The scheduled maintenance has been completed.
Jul 11, 05:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 05:30 EDT
Scheduled - July 11th, between 5:30 am - 5:45 am EDT / 11:30 am - 11:45 am CEST we will be performing maintenance to our NAW cloud instance. During this time POS and Manager operations on the Cloud will be unavailable.

Merchants using Liteservers can continue to use the POS as expected. Please follow our status page for further updates.

We apologize for any inconvenience this may cause.

Jul 9, 12:57 EDT
Completed - The scheduled maintenance has been completed.
Jul 11, 05:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 05:00 EDT
Scheduled - July 11th, between 5:00 am - 5:15 am EDT / 11:00 am - 11:15 am CEST we will be performing maintenance to our NAE cloud instances. During this time POS and Manager operations on the Cloud will be unavailable.

Merchants using Liteservers can continue to use the POS as expected. Please follow our status page for further updates.

We apologize for any inconvenience this may cause.

Jul 9, 12:54 EDT
Jul 10, 2024
Jul 9, 2024
Resolved - This incident has been resolved.
Jul 9, 15:29 EDT
Monitoring - Historical data has been filled. We are currently monitoring this change.
Jul 8, 23:55 EDT
Identified - We identified the issue. We are working on backfilling the historical data.
Jul 7, 23:48 EDT
Investigating - We’re looking into an issue where some parts of the product is displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
Jul 7, 18:04 EDT
Jul 8, 2024
Resolved - This incident has been resolved.
Jul 8, 00:32 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 22:06 EDT
Investigating - Our team are looking into delays on sales appearing in POS Sale History and Sales Feed.

In some instances this may also result in some delays to orders hitting Bump Screen.

Jul 7, 20:07 EDT
Jul 7, 2024
Jul 6, 2024

No incidents reported.