Monitoring - We see an increase in successful requests to PostNL again. We remain available to monitor the issue.
Jan 23, 16:11 EST
Investigating - We have identified a raised error pattern when contacting the PostNL service. This may result in checkouts that time out.
Jan 23, 15:49 EST
Lightspeed Retail Operational
Retail POS   Operational
Retail API   Operational
Lightspeed Analytics   Operational
Lightspeed eCom Operational
Lightspeed eCom (Europe)   Operational
Lightspeed eCom (North America & Australia)   Operational
Lightspeed OnSite Operational
Omnichannel Integration   Operational
Advanced Reporting   Operational
Lightspeed Restaurant   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Lightspeed Retail East Data Center Response Time
Fetching
LightSpeed Retail API East Data Center Response Time
Fetching
Past Incidents
Jan 22, 2019

No incidents reported.

Jan 21, 2019
Completed - The scheduled maintenance has been completed.
Jan 21, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 17:00 EST
Scheduled - A release of Lightspeed Retail 2019.3 is scheduled as follows (note all times are in GMT):

- Europe & Australia: Monday, January 21st at 22:00 GMT
- Global: Tuesday, January 22nd at 12:30 GMT
Jan 21, 16:17 EST
Jan 20, 2019

No incidents reported.

Jan 19, 2019

No incidents reported.

Jan 18, 2019
Resolved - The incident has been resolved and all SSL certificates are being recognised correctly.
Jan 18, 06:57 EST
Update - We have identified the cause of the issue and have fixed this for newly created SSL certificates. A number of shops may still experience the issue. We are working to fix this and expect all shops to be operating normally by early tomorrow morning UTC.
Jan 17, 09:42 EST
Identified - The issue has been identified and we are working on a solution.
Jan 17, 07:13 EST
Investigating - We are investigating an issue where Firefox does not recognise SSL certificates issued in the last 2-3 days in the store front for Lightspeed eCom. Customers visiting these eCom stores using Firefox may encounter a warning indicating that the website is not secure.
Jan 17, 06:22 EST
Jan 16, 2019
Resolved - Our customers have confirmed all invoices are properly generated. In case there is still an invoice that cannot be downloaded, please reach out to our support and we will rectify the impacted invoices.
Jan 16, 11:03 EST
Monitoring - All European servers were updated and customers are confirming the issue has been resolved. We are continuing to monitor the situation making sure there are no further issues.
Jan 16, 04:49 EST
Update - Due to system incompatibility, invoice generation failed after we upgraded our servers to the latest operating system. This issue has been resolved and is being rolled out to all of our European servers. All invoices that failed to generate will be regenerated and rectified.
Jan 15, 12:21 EST
Identified - We have identified an issue with Restaurant product. A dedicated team is researching the issue. We will update you as more information becomes available.
Jan 15, 06:52 EST
Jan 15, 2019
Resolved - This incident has been resolved.
Jan 15, 10:39 EST
Monitoring - Our team of engineers has identified the issue in certain themes. We have made several optimizations to those themes to prevent this issue from happening again. With those changes in place we keep on monitoring the issue.
Jan 14, 09:00 EST
Update - We have identified a performance degradation affecting order checkout. In a small number of cases, this may result in the user being presented with an error. If an error occurs, try refreshing the page or restarting the checkout process.

A dedicated team continues to investigate the issue. We will update you as more information becomes available.
Jan 11, 19:26 EST
Investigating - We have identified an issue with our eCom Product in the North American Region. A dedicated team is researching the issue. We will update you as more information becomes available.
Jan 11, 18:00 EST
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 10, 2019
Resolved - This incident has been resolved.
Jan 10, 15:44 EST
Update - We are continuing to monitor for any further issues.
Jan 10, 15:16 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 15:16 EST
Update - A dedicated team is working on resolving the issue. We are currently restarting and recovering our services.
Jan 10, 15:12 EST
Identified - The issue has been identified and we are working on a solution.
Jan 10, 14:32 EST
Update - We are continuing to investigate this issue.
Jan 10, 14:21 EST
Investigating - We have identified an issue with eCom (North America & Australia). A dedicated team is researching the issue. We will update you as more information becomes available.
Jan 10, 14:11 EST
Jan 9, 2019

No incidents reported.