All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Retail POS Operational
Payments Operational
API Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Advanced Insights Operational
Inventory Operational
Pulse Operational
Reservations Operational
Tasks Operational
Tempo Operational
Benchmarks & Trends Operational
KDS Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.97 % uptime
Today
POS Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office Operational
90 days ago
100.0 % uptime
Today
Purchase Operational
90 days ago
99.99 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
99.69 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.5.0 Mar 24, 2026 00:00-01:00 EDT

We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, March 24 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

NEW
- Multi-factor authentication (MFA) is included in this release and will be rolling out progressively. Once enabled, admins can enforce MFA from Company Settings > Security, and users can set up authentication via Email OTP or an Authenticator app from their Profile
- Password expiry policies can now be configured to require password resets every 90 or 365 days
- Changing your email address in Back Office now requires verification of the new address before the change takes effect

IMPROVED
- The Order Type is now preserved when using Split by Product during checkout
- The POS History date filter no longer allows future dates or invalid date ranges
- A change docket is now printed and bump screens are updated when a modifier is added to an already sent order

RESOLVED
- Fixed split payment receipts not showing the change line when the balance was paid with cash
- Fixed customer links being lost when merging orders on POS
- Fixed an API error that prevented integrators from fetching existing customers
- Fixed the Customers page showing an unsaved changes warning when using the search field
- Fixed the Shopify integration page automatically creating a payment method when viewed
- Fixed course saving hanging indefinitely when no name was entered

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Mar 18, 2026 - 18:43 EDT
Mar 21, 2026

No incidents reported today.

Mar 20, 2026

No incidents reported.

Mar 19, 2026
C-Series Backoffice Empty Pages.
Resolved - Full search functionality is restored and fast Backoffice load speeds are back.
Historical orders will all reappear gradually as our system finishes updating.
Mar 19, 08:30 EDT
Update - NOAM: Backoffice Search and filtering is fully operational.

EMEA:
Search functionality has been restored for most areas of your account. Starting March 18th at 5:00 PM CET (12:00 PM EDT), full search functionality and faster Backoffice load speeds will also return for all Orders, Invoices, and Shipments created since January 1, 2025.
Search results for records from before 2025 will reappear gradually as our system finishes updating.
Mar 18, 10:40 EDT
Update - We are monitoring the back office search issues: All back-office data is visible. No data was lost, and storefronts remain unaffected. We are working to fix the search functionality in the bottom-left menu. All other search functionalities are fully resolved for NOAM. For EMEA, data is being served via a fallback search; while all records are accessible, merchants may experience limited search (and filter) functionality or slower results until fully resolved.
Mar 16, 05:54 EDT
Monitoring - the data is now back in the back office for both NOAM and EU.
Mar 14, 14:07 EDT
Investigating - "We are currently investigating this issue."
Mar 14, 14:05 EDT
Mar 18, 2026
Mar 17, 2026
Restaurant O-Series: Manual POS Sync failed with "Unable to download orders"
Resolved - This incident has been resolved.
Mar 17, 04:43 EDT
Monitoring - A fix has been deployed and we are monitoring results
Mar 16, 16:26 EDT
Investigating - We are getting reports that users performing a manual sync will receive an error message saying "Unable to download orders".
However orders themselves appear to be getting updated as expected.

Our team have found the cause for this error message and are currently working on a fix.
Mar 16, 16:09 EDT
Mar 16, 2026
Mar 15, 2026

No incidents reported.

Mar 14, 2026
Mar 13, 2026
Lightspeed Retail Payment Processing Errors
Resolved - This incident has been resolved.
Mar 13, 18:35 EDT
Monitoring - Our team has identified and resolved an issue with Lightspeed Retail payments that may have cause intermittent errors when processing payments. We are now monitoring to ensure payments are fully operational.
Mar 13, 15:26 EDT
C-Series Backoffice Empty Pages
Resolved - This incident has been resolved.
Mar 13, 16:37 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 16:30 EDT
Update - C-Series backoffice pages are currently empty for both NOAM and EU shops. We are currently investigating this issue.
Mar 13, 16:24 EDT
Investigating - We are currently investigating this issue.
Mar 13, 16:22 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.4.1
Completed - The scheduled maintenance has been completed.
Mar 13, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 23:00 EDT
Scheduled - Update Time: Friday, March 13 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

RESOLVED
- Products within nested option sets will once again display as products rather than modifiers.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Mar 12, 22:49 EDT
Mar 12, 2026
Mar 11, 2026

No incidents reported.

Mar 10, 2026
Lightspeed Retail (S-Series) - BridgePay
Resolved - The Bridgepay Outage has been resolved and all third party processor connections have been fully restored.

Please tap "Get Updates From Backoffice" on your POS register, confirm Sync Complete, connect your legacy reader in Integrated Hardware and run a test transaction to confirm all is well.
Mar 10, 17:24 EDT
Update - We’re following up on our recent communication regarding S-Series gateway operations to share an additional update.

At this time, Bridgepay processing has resumed for all third party processors, except Elavon. If you are using a third party processor that is NOT Elavon, please select “Get Updates From Backoffice” on your S-Series register, open a new shift, connect your legacy card reader and run a test transaction.

Bridgepay are still working on restoring the Elavon processor connection at this time.

Additionally, Gift Card processing has been fully restored. To resume transacting with Gift Cards, please select “Get Updates From Backoffice” on your S-Series register, open a new shift and load a Gift Card via a test transaction to confirm it works as intended.

Support:

If you would like to explore troubleshooting options or review next steps, please contact our Support team at support@shopkeep.com or start a live chat directly from your Back Office by navigating to the Support tab.

The S-Series Support Team is available 7 days a week, 8am–10pm EST, via chat in your Back Office, Register app, and Help Center.
For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24

We appreciate your patience and partnership as we work through this process and will continue to keep you informed.
Mar 4, 14:00 EST
Monitoring - We’re following up on our recent communication regarding S-Series gateway operations to share an additional update.

At this time, processing has resumed for TSYS and Fiserv. If they are your processor, please select “Get Updates From Backoffice” on your S-Series register, open a new shift and run a test transaction. Other processor connections remain temporarily unavailable and will be restored as soon as possible.

Additionally, Gift Card processing has been fully restored. To resume transacting with Gift Cards, please select “Get Updates From Backoffice” on your S-Series register, open a new shift and load a Gift Card via a test transaction to confirm it works as intended.

Support:

If you would like to explore troubleshooting options or review next steps, please contact our Support team at support@shopkeep.com or start a live chat directly from your Back Office by navigating to the Support tab.

The S-Series Support Team is available 7 days a week, 8am–10pm EST, via chat in your Back Office, Register app, and Help Center.
For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24

We appreciate your patience and partnership as we work through this process and will continue to keep you informed.
Feb 25, 14:31 EST
Update - Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.

VERY IMPORTANT: As a precautionary measure, BridgePay is advising that no further payment processing attempts are made while their system is unavailable. Consult their status page for the latest updates and information.

If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.

Additionally, Gift Card processing is currently down due to the Bridgepay issue.

For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
Feb 9, 15:18 EST
Update - We are continuing to work on a fix for this issue.
Feb 6, 18:55 EST
Update - We are continuing to work on a fix for this issue.
Feb 6, 18:54 EST
Update - Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.

If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.

Additionally, Gift Card processing is currently down due to the Bridgepay issue.

For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
Feb 6, 18:48 EST
Update - BridgePay is still investigating the issue.
Feb 6, 16:11 EST
Identified - Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.

If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.

Additionally, Gift Card processing is currently down due to the Bridgepay issue.

For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
Feb 6, 10:57 EST
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Retail (S-Series) using BridgePay. A dedicated team is investigating the issue.
Feb 6, 10:39 EST
Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.4.0
Completed - The scheduled maintenance has been completed.
Mar 10, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 00:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, March 10 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

NEW
- For companies with Loyalty enabled, customers who join or link their Loyalty membership at checkout are now automatically matched to their existing profile if their mobile number is already on file.

IMPROVED
- When the same option is added multiple times to a product (e.g. 6x wooden spoons), it now displays as a single line with the quantity rather than repeating individually.

RESOLVED
- Fixed an issue where partial refunds via Tap to Pay would incorrectly refund the full payment amount instead of the intended partial amount.
- Fixed an issue where removing a product image in the Back Office did not remove it from the POS, causing the old image to continue displaying.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Mar 9, 21:49 EDT
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

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