This incident is now resolved. You might still have to restart your terminal before attempting a new sale to ensure you are reconnected to our systems.
Mar 18, 15:46 EDT
Our systems are back to normal. Please restart your terminal before attempting a new sale.
Mar 18, 14:57 EDT
A fix has been implemented and we are monitoring our systems. The error rate is now dropping. Please restart your terminal before attempting a new sale.
Mar 18, 14:26 EDT
The issue has been identified and our teams are working on a fix.
Mar 18, 13:50 EDT
We have identified an issue affecting users of Lightspeed Payments and Vantiv payments with Lightspeed Retail. A dedicated team is researching the issue. We will update you as more information becomes available.
Mar 18, 12:58 EDT