Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 12:47 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 22, 12:38 EDT
Investigating - Lightspeed Golf is currently experiencing technical difficulties affecting its performance. The app may be unavailable. We are looking into this and will provide updates as soon as possible.

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Lightspeed Golf rencontre actuellement des difficultés techniques affectant ses performances. Il est possible que l'application ne soit pas disponible. Nous investiguons le problème et fournirons des mises à jour dès que possible.
Jun 22, 12:29 EDT
Lightspeed Retail Operational
90 days ago
100.0 % uptime
Today
Retail POS Operational
Retail API Operational
Lightspeed Analytics Operational
Retail Integrated Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed eCom Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed OnSite Operational
Omnichannel Integration Operational
Lightspeed Restaurant Operational
Lightspeed Payments Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Gastrofix POS Operational
Lightspeed Supplier Network Operational
Lightspeed Restaurant K-Series Operational
90 days ago
100.0 % uptime
Today
Back Office Operational
90 days ago
100.0 % uptime
Today
Lightspeed Hospitality L-Series Operational
90 days ago
100.0 % uptime
Today
Back Office Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled - We will be undergoing scheduled maintenance on our database during this time, which will affect a small group of customers. A downtime of 5-30 minutes is expected and impacted customers have been notified via a banner notification in their Retail back office.
Jun 18, 05:45 EDT
We will be undergoing scheduled maintenance on our database during this time, which will affect a small group of customers. A downtime of 5-30 minutes is expected and impacted customers have been notified via a banner notification in their Retail back office.
Posted on Jun 18, 05:46 EDT
Lightspeed Retail Frontend Response Time
Fetching
LightSpeed Retail API Response Time
Fetching
Past Incidents
Jun 22, 2021

Unresolved incident: Chronogolf by Lightspeed.

Jun 21, 2021
Completed - The scheduled maintenance has been completed.
Jun 21, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 22:00 EDT
Scheduled - We will be undergoing scheduled maintenance on our database during this time, which will affect a small group of customers. A downtime of 5-30 minutes is expected and impacted customers have been notified via a banner notification in their Retail back office.
Jun 18, 05:43 EDT
Resolved - This incident has been resolved.
Jun 21, 10:38 EDT
Update - We are continuing to monitor for any further issues.
Jun 21, 10:31 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 10:08 EDT
Investigating - We are currently experiencing issues that may affect Retail Subscription Service. A dedicated team is investigating the issue.
Jun 21, 09:27 EDT
Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021
Resolved - This incident has been resolved.
Jun 17, 17:36 EDT
Monitoring - Transaction success rates have returned to normal for both Lightspeed Payments and the Vantiv triPOS gateway. We are continuing to monitor for any further issues.
Jun 17, 16:54 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 17, 16:19 EDT
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Payments in the US as well as the triPOS Gateway. A dedicated team is investigating the issue.
Jun 17, 15:50 EDT
Resolved - This incident has been resolved.
Jun 17, 10:40 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 10:24 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 17, 10:18 EDT
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
Jun 17, 10:10 EDT
Jun 16, 2021
Resolved - This incident has been resolved.
Jun 16, 20:13 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 20:01 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 16, 18:35 EDT
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Analytics. A dedicated team is investigating the issue.
Jun 16, 17:26 EDT
Jun 15, 2021

No incidents reported.

Jun 14, 2021
Resolved - This incident has been resolved.
Jun 14, 19:20 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 14, 19:19 EDT
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
Jun 14, 19:07 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 02:31 EDT
Scheduled - Monday, June 14th, between 8:30 - 9:00 CEST we are doing a small maintenance in our Back Office. During this time it is possible that the Back Office will not be available or that Online Orders will have a small delay. After maintenance this will be up-to-date again.

The POS will just work as expected.
Jun 11, 11:24 EDT
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Completed - The scheduled maintenance has been completed.
Jun 10, 22:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:00 EDT
Scheduled - A maintenance update for Lightspeed Retail is scheduled for June 10, 2021 at 10:00 PM EDT and is expected to last up to 20 minutes. During the maintenance window, it will not be possible to sign up new Lightspeed Retail accounts, to create or edit locations, users, and API clients, or to refresh API keys.
Jun 8, 15:32 EDT
Resolved - This incident has been resolved.
Jun 10, 16:32 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 16:04 EDT
Identified - Some Lightspeed Omnichannel merchants in North America are experiencing delays syncing data between Lightspeed Retail and eCom. Our engineers are working on implementing a fix.
Jun 10, 15:56 EDT
Jun 9, 2021
Completed - The scheduled maintenance has been completed.
Jun 9, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 02:00 EDT
Scheduled - We will be undergoing scheduled maintenance on our database during this time. No downtime is expected.
Jun 4, 08:48 EDT
Jun 8, 2021

No incidents reported.