All Systems Operational
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (X-Series) Operational
Retail POS ? Operational
Retail POS for iPadOS Operational
Reporting Operational
Inventory Operational
Customer Management Operational
Quotes Operational
Sales History Operational
Products Operational
Payments Operational
Setup Operational
Gift Cards & Store Credits Operational
Help Centre Operational
www.vendhq.com ? Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (G-Series) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payment Capture Service Operational
Lightspeed Restaurant (L-Series) Operational
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Payments Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 1, 2022

No incidents reported today.

Sep 30, 2022
Backoffice is down. Online Ordering Services are affected
Resolved - The incident has been resolved. Backoffice services and Online Ordering Services are back up.
Sep 30, 03:53 EDT
Investigating - We are currently investigating this issue.
Sep 30, 03:35 EDT
Sep 29, 2022

No incidents reported.

Sep 28, 2022
Lightspeed Retail Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Sep 28, 00:29 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 23:59 EDT
Scheduled - We will be undergoing scheduled maintenance on our database starting at 11:59 PM EDT on Thursday September 29th, which will affect a small group of customers.

A downtime of 10-15 minutes is expected during this time.
Sep 29, 15:33 EDT
Sep 27, 2022
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022
Lightspeed Retail (X-Series) eCommerce options unavailable from UI
Resolved - This incident has been resolved.
Sep 24, 02:45 EDT
Monitoring - The problem has been fixed and we are monitoring the result.
Sep 24, 00:16 EDT
Identified - We have identified the cause of the Lightspeed Retail (X-Series) eCommerce options issue and a dedicated team of engineers is working on a solution.
Sep 23, 23:59 EDT
Sep 23, 2022
Backoffice is down. The outage affects Online Ordering Services
Resolved - The incident has been resolved. The Backoffice and Online Ordering services are operational again
Sep 23, 05:02 EDT
Update - We are still looking for a solution on how to mitigate the issue
Sep 23, 04:45 EDT
Update - We are continuing to investigate the issue.
Sep 23, 04:23 EDT
Investigating - We are investigating what’s causing the issue
Sep 23, 04:19 EDT
Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022
Lightspeed Retail (X-Series) - Incomplete information on some receipts printed from Sales History for recent sales
Resolved - This incident has been resolved.
Sep 20, 23:24 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 23:13 EDT
Investigating - We are investigating an issue where some receipts printed form the Sales History on recent sales may be showing less information than usual.
Sep 20, 22:41 EDT
Sep 19, 2022
Lightspeed Retail (X-Series) - Unable to access Outlet and Registers Setup Page
Resolved - This incident has been resolved.
Sep 19, 13:04 EDT
Investigating - We're investigating an issue preventing merchants from being able to access the Outlet and Registers Setup page. We'll send updates as they arise, thanks for your patience.
Sep 19, 12:42 EDT
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

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