Lightspeed Restaurant (O-Series): Some older network printers not printing on iOS POS 3.16.0
Update - We are continuing to investigate this issue.
Aug 18, 2026 - 23:32 EDT
Investigating - We are aware that some venues have reported printing problems after the Lightspeed Restaurant iOS POS
app updated to version 3.16.0. Two separate situations are involved, and they look different on screen.

Bluetooth printers
Where one Bluetooth printer is set up to print more than one docket, for example a coffee docket and a kitchen docket, the first docket prints and a second may show a "printer busy" message instead of printing.

We can correct this remotely. No app update, no change to your printer setup and no action from you is required.

Certain older network printers
A small number of venues have reported a network receipt or kitchen printer that has stopped printing altogether. Other printers at the same venue may continue to print normally.

Support can restore printing for these venues, also with no change to your printer setup.

In both cases
Taking orders and processing payments continue to work normally, and no sales data is lost. We recognise that a docket not printing still disrupts service, and restoring these venues is our priority.

What we are doing
We are contacting venues we believe may be affected and applying the remote correction where it applies. Our engineering team is investigating both situations and working on a permanent fix for a future release.

If printing is not working at your venue
Please contact Support with your venue details and which printer is affected. We would ask you to get in touch rather than removing or re-adding the printer in your settings, as that can make it harder for us to restore.

You can check your app version and Device Support ID in the iPad's Settings, under Apps → Restaurant
Aug 18, 2026 - 21:20 EDT
Uptime over the past 90 days. View historical uptime.
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99.99 % uptime
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Authentication Operational
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API Operational
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Customer Management Operational
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Gift Cards & Store Credits Operational
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Help Centre Operational
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Inventory Operational
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99.94 % uptime
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Products Operational
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Product pricing Operational
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Retail POS Operational
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Retail POS for iPadOS Operational
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Lightspeed eCom (C-Series) Operational
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Lightspeed Restaurant (K-Series) Operational
POS Operational
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Manager Operational
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Lightspeed Restaurant (O-Series) Operational
90 days ago
99.99 % uptime
Today
POS Operational
90 days ago
100.0 % uptime
Today
Back Office Operational
90 days ago
99.98 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Purchase Operational
90 days ago
100.0 % uptime
Today
Produce Operational
90 days ago
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Today
Insights Operational
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API Operational
90 days ago
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Today
Lightspeed Payments Operational
90 days ago
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Lightspeed Loyalty Operational
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Lightspeed Kiosk Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump-It Operational
90 days ago
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Today
Ordering Integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
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Today
Accounting Integrations Operational
90 days ago
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90 days ago
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Today
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90 days ago
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Today
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90 days ago
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Today
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90 days ago
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

X-Series: On-Account payments not updating
Resolved - This incident has been resolved.
Sep 3, 19:53 EDT
Update - We are aware of an issue where on-account payment information is not updating as expected.

Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
Sep 3, 11:23 EDT
Investigating - We are aware of an issue where on-account payment information is not updating as expected.

Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
Sep 3, 11:22 EDT

Sep 2, 2026

Lightspeed Restaurant (O-Series): Kiosk - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 07:00 EDT
Scheduled - Scheduled maintenance: Lightspeed Kiosk

Scheduled start: Wednesday, 2 September 2026, 9:00pm AEST
Scheduled end: Wednesday, 2 September 2026, 9:30pm AEST

We're carrying out scheduled maintenance on our Kiosk services as part of a backend infrastructure migration.

Kiosk services may be unavailable for approximately five minutes during the maintenance. The maintenance window is expected to last up to 30 minutes.

You can continue trading as normal outside this brief interruption. No action is required.
Sep 1, 02:30 EDT

Sep 1, 2026

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.16.0
Completed - The scheduled maintenance has been completed.
Sep 1, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 01:00 EDT
Scheduled - Update Time: Tuesday, September 1 at 15:00 AEST
Update Process: Your POS will automatically update after 15:00 AEST.

NEW
Your loyalty customers can now keep their loyalty card in their Apple Wallet or Google Wallet, with their reward progress kept up to date automatically and a lock-screen notification the moment a reward unlocks.

Design the card in your loyalty settings, then let customers join from anywhere using a shareable signup link or a printable QR code, rather than being signed up by staff at the POS. At the till, a one tap scans the pass to attach the customer to the sale.

IMPROVED
- Product variants can now be created and edited through the API.
- Product availability can now be set per site through the API.
- Improved security across Back Office and the POS.
- Improved AI Menu Import so the chat can create a category before you add any products to it.
- Improved card payments by giving cardholders more time to tap, insert or enter a PIN before the POS cancels the sale.
- Updated the API documentation to cover the page-size parameter and the default page length for each endpoint.

RESOLVED
- Fixed an issue where importing a large product catalogue into an account with many sites could run slowly and stall part-way through.
- Fixed an issue where saving a measurement on a product sub-variant returned an error and the change was lost.
- Fixed an issue where duplicating a printer created the copy without its MAC address.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Aug 25, 23:22 EDT

Aug 31, 2026

Restaurant O-Series: API intermittently failing requests
Resolved - Our team have resolved a configuration error and systems should now be functioning as normal.
Aug 31, 21:42 EDT
Investigating - Our team is investigating an issue where Integration Partners are unable to contact the Lightspeed O-Series API intermittently, resulting in online ordering delays starting at approximately 11:10AM AEST.
Aug 31, 21:26 EDT

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Errors - Issues processing split payments
Resolved - The issue has been resolved now
Aug 27, 06:36 EDT
Monitoring - We identified the root cause, and deployed a fix. If you still observe this behaviour make sure to refresh your browser to ensure you get the latest updated code.
Aug 27, 00:37 EDT
Investigating - We are currently investigating an issue where a sale can be completed when there is still outstanding balance after split payments.
Aug 27, 00:06 EDT

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

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