Lightspeed Restaurant (O-Series): Some older network printers not printing on iOS POS 3.16.0
Update - We are continuing to investigate this issue.
Aug 18, 2026 - 23:32 EDT
Investigating - We are aware that some venues have reported printing problems after the Lightspeed Restaurant iOS POS
app updated to version 3.16.0. Two separate situations are involved, and they look different on screen.

Bluetooth printers
Where one Bluetooth printer is set up to print more than one docket, for example a coffee docket and a kitchen docket, the first docket prints and a second may show a "printer busy" message instead of printing.

We can correct this remotely. No app update, no change to your printer setup and no action from you is required.

Certain older network printers
A small number of venues have reported a network receipt or kitchen printer that has stopped printing altogether. Other printers at the same venue may continue to print normally.

Support can restore printing for these venues, also with no change to your printer setup.

In both cases
Taking orders and processing payments continue to work normally, and no sales data is lost. We recognise that a docket not printing still disrupts service, and restoring these venues is our priority.

What we are doing
We are contacting venues we believe may be affected and applying the remote correction where it applies. Our engineering team is investigating both situations and working on a permanent fix for a future release.

If printing is not working at your venue
Please contact Support with your venue details and which printer is affected. We would ask you to get in touch rather than removing or re-adding the printer in your settings, as that can make it harder for us to restore.

You can check your app version and Device Support ID in the iPad's Settings, under Apps → Restaurant
Aug 18, 2026 - 21:20 EDT
Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
99.99 % uptime
Today
Payments Operational
90 days ago
99.94 % uptime
Today
Products Operational
90 days ago
99.99 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS Operational
90 days ago
99.98 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
99.99 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Retail POS Operational
Payments Operational
API Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Advanced Insights Operational
Inventory Operational
Pulse Operational
Reservations Operational
Tasks Operational
Tempo Operational
Benchmarks & Trends Operational
KDS Operational
AI Assistant Operational
Lightspeed Restaurant (G-Series) Operational
POS Operational
Lightspeed Payments Operational
Backoffice Operational
API Operational
Lightspeed Restaurant (L-Series) Operational
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.99 % uptime
Today
POS Operational
90 days ago
100.0 % uptime
Today
Back Office Operational
90 days ago
99.98 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Purchase Operational
90 days ago
100.0 % uptime
Today
Produce Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Loyalty Operational
90 days ago
100.0 % uptime
Today
Lightspeed Kiosk Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump-It Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
NuORDER (B2B) Operational
90 days ago
100.0 % uptime
Today
The Brand Platform Operational
90 days ago
100.0 % uptime
Today
The Retail / Assortment tool Operational
90 days ago
100.0 % uptime
Today
API's Operational
90 days ago
100.0 % uptime
Today
Hosted Integration Feeds Operational
90 days ago
100.0 % uptime
Today
Genesys IT Operations Operational
90 days ago
100.0 % uptime
Today
Genesys API's Operational
90 days ago
100.0 % uptime
Today
Interface Operational
90 days ago
100.0 % uptime
Today
Genesys Server's Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 19, 2026

No incidents reported today.

Aug 18, 2026

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.15.0
Completed - The scheduled maintenance has been completed.
Aug 18, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 01:00 EDT
Scheduled - Update Time: Tuesday, August 18 at 15:00 AEST
Update Process: Your POS will automatically update after 15:00 AEST.

NEW
- You can now move to annual billing yourself from Back Office and pay for the year up front, at a discount on your POS plan. The Change Plan flow shows the discount that applies, the amount due today and your next billing date before you confirm.

IMPROVED
- Updated downgrades and switches from annual to monthly billing so they take effect on your next billing date instead of straight away. Your current plan stays active until then, and you can cancel a pending change before it applies.
- Updated the country picker in Site Information and Company Settings so Australia and New Zealand appear at the top, with all other countries listed alphabetically below.

RESOLVED
- Fixed an issue where the option set update webhook reported the wrong online availability for linked options when an option set was hidden or shown.
- Fixed an issue where Pay-at-Table staff reference validation, bill selection or cancellation screens could reappear several times before the transaction completed.
- Fixed an issue where AI Menu Import could create an empty option set when an option name matched a product in the same menu.
- Fixed an issue where very long product names could overflow the Menu Repricing Tool review table and push pricing columns off screen.
- Fixed an issue where the price lists link shown after updating prices could lead to an error page on sites without price lists enabled.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Aug 11, 21:29 EDT

Aug 17, 2026

No incidents reported.

Aug 16, 2026

Transaction Processing
Resolved - Mastercard has resolved the issue affecting Mastercard payment processing. No further impact has been observed for Lightspeed Payments, and this incident is now closed.
Aug 16, 19:07 EDT
Monitoring - Mastercard service is now operational, and we are seeing successful Lightspeed Payments transactions again. We are continuing to monitor payment processing across Wi-Fi and hotspot connections before resolving the incident.
Aug 15, 02:29 EDT
Identified - We have identified a widespread issue affecting Mastercard payment processing. Some Lightspeed Payments transactions may be declined, regardless of whether the terminal is connected via Wi-Fi or a hotspot. We’ll provide further updates as they become available.
Aug 15, 01:59 EDT
Update - We continue to monitor the Mastercard issue affecting some Lightspeed Payments transactions across Wi-Fi and hotspot connections. Our team is working on this and will provide further updates as more information becomes available.
Aug 15, 01:57 EDT
Investigating - We are aware of an issue impacting some customers’ ability to process Lightspeed Payments transactions. Card payments may be declined intermittently across both Wi-Fi and hotspot connections. Our team is investigating and will continue to post updates here as they become available.
Aug 15, 01:48 EDT

Aug 15, 2026

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

App version 6.22.0 on iPads with a non-English language setting are unable to open registers.
Resolved - This incident is now resolved, registers can be open again from X-Series iOS client for non-English language.
Aug 11, 16:43 EDT
Monitoring - We have released version 6.22.1 that restores the capability to open the register on iPad.
Aug 10, 09:38 EDT
Identified - We've identified the issue preventing registers from opening on app version 6.22 for iPads using a non-English language setting. We're working on a fix and will share updates as they become available.
Aug 7, 10:07 EDT
Investigating - We're aware of an issue where retailers using app version 6.22 on iPads with a non-English language setting are unable to open registers. We're actively working on a fix and will provide updates as they become available.
Aug 7, 09:59 EDT
Lightspeed Restaurant (O-Series): Scheduled Maintenance - Support Phone Services Temporary Offline
Completed - The scheduled maintenance has been completed.
Aug 11, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 11:00 EDT
Scheduled - From 1:00 AM to 2:00 AM Australian Eastern Standard Time on Wednesday, August 12, our phone support services will be temporarily unavailable while we upgrade to a new platform.
During this brief window, our support team will remain fully available and contactable via Live Chat. Thank you for your patience as we improve our systems.
Aug 6, 20:42 EDT

Aug 10, 2026

Aug 9, 2026

No incidents reported.

Aug 8, 2026

Delays - Entities Results Outdated / Lagging
Resolved - This incident has been resolved
Aug 8, 03:16 EDT
Update - We are still monitoring this incident, we still have some lag to catch up on. Backfilling of missing entities is also ongoing. We will post an update once everything is all caught up.
Aug 6, 17:51 EDT
Monitoring - We have identified the root cause and now we are working on the recovering.
We will post an update once the delay is over.
Thank you for your patience.
Aug 5, 23:39 EDT
Identified - We’re looking into an issue where Entities (products, sales and inventory and customers) are displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
Aug 5, 22:45 EDT

Aug 7, 2026

C-series Backoffice and storefront checkout issues
Resolved - This incident has been resolved.
Aug 7, 06:21 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 05:57 EDT
Identified - We are currently investigating an issue affecting merchants using Lightspeed eCom in Europe. A dedicated team is investigating the issue.
Aug 7, 05:42 EDT

Aug 6, 2026

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.14.1
Completed - The scheduled maintenance has been completed.
Aug 6, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 01:00 EDT
Scheduled - Update Time: Thursday, August 6 at 15:00 AEST
Update Process: Your POS will automatically update after 15:00 AEST.

RESOLVED
- Fixed an issue where estimated impact calculations in the Menu Pricing Assistant could cause Back Office errors for sites with large product lists.
- Fixed an issue where subscription payment cards linked only to deleted sites or companies could not be removed.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Aug 5, 21:29 EDT

Aug 5, 2026

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