All Systems Operational
Lightspeed Retail (R-Series) Operational
90 days ago
99.92 % uptime
Today
Retail POS Operational
90 days ago
99.93 % uptime
Today
Retail API Operational
Analytics Operational
Integrated Payments Operational
90 days ago
99.92 % uptime
Today
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (G-Series) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payment Capture Service Operational
Lightspeed Restaurant (L-Series) Operational
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Payments Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Lightspeed Retail Frontend Response Time
Fetching
LightSpeed Retail API Response Time
Fetching
Past Incidents
May 17, 2022
Resolved - This incident has been resolved.
May 17, 09:42 EDT
Monitoring - We are monitoring our systems. Issue is resolved.
May 17, 09:16 EDT
Update - The issue is resolving, the back-office is reachable again. Investigation is ongoing.
May 17, 09:10 EDT
Investigating - The Back-Office is currently experiencing a partial outage, we are investigating the issue.
May 17, 09:04 EDT
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
Resolved - This incident has been resolved.
May 14, 15:46 EDT
Identified - We have identified the cause of the Lightspeed Retail issue and a dedicated team of engineers is working on a solution.
May 14, 15:11 EDT
Investigating - We are currently investigating an issue causing slowness for a small number of merchants using Lightspeed Retail. A dedicated team is investigating the issue.
May 14, 15:05 EDT
May 13, 2022

No incidents reported.

May 12, 2022
Resolved - This incident has been resolved.
May 12, 13:39 EDT
Update - Performance has returned to normal and we are continuing to monitor
May 12, 13:26 EDT
Monitoring - Integrated payment processing performance is improving and returning to normal
May 12, 13:20 EDT
Investigating - We are currently investigating an issue affecting integrated payments on Lightspeed Retail (R Series)
May 12, 13:13 EDT
May 11, 2022

No incidents reported.

May 10, 2022
Resolved - This incident has been resolved.
May 10, 13:31 EDT
Update - A fix has been implemented and we are monitoring the results.
May 10, 13:15 EDT
Monitoring - We have implemented a fix and will continue to monitor the situation.
May 10, 13:13 EDT
Identified - The issue has been identified and our team is working on a fix. Thank you for your patience.
May 10, 12:54 EDT
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
May 10, 12:48 EDT
Resolved - This incident has been resolved and newly created invoices are shown again on the POS. We are still working on making sure all the created invoices are shown in the Back Office.
May 10, 10:59 EDT
Update - We are continuing to investigate this issue.
May 10, 09:20 EDT
Investigating - We are currently investigating the issue. All your data is nevertheless recorded and secured!
May 10, 09:20 EDT
May 9, 2022
Completed - The scheduled maintenance has been completed.
May 9, 11:34 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 6, 08:58 EDT
Scheduled - On Monday May 9th, between 8 AM - 8h30 AM CET (2 AM - 2h30 AM EDT), we are doing a small maintenance in our Back Office. During this time it is possible that the Back Office will not be available. After maintenance this will be up-to-date again.

The POS and online orders will work as expected.

Thank you for your understanding.

May 9, 04:00 EDT
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Resolved - Integrated payment processing has now returned to normal
May 6, 12:39 EDT
Identified - Our payment processing partners have identified the issue and are working on a resolution
May 6, 11:41 EDT
Investigating - We have identified an issue where Lightspeed Payments and Worldpay transactions on Lightspeed Retail (R Series) is experiencing degraded performance and lower approval rates. Team is currently investigating the issue
May 6, 11:03 EDT
Resolved - This incident has been resolved.
May 6, 10:45 EDT
Investigating - Online Ordering and Invoice Downloads for the Quality Bicycle Products vendor are temporarily unavailable due to an issue on QBP’s servers. We have contacted the vendor to investigate the issue.
May 5, 14:44 EDT
May 5, 2022
Resolved - The incident has been resolved.
May 5, 08:54 EDT
Update - Online Ordering lag is recovering, we're scaling down certain services. We are still actively investigating.
May 5, 08:33 EDT
Investigating - Our online ordering service is experiencing lag, we're actively investigating the issue.
May 5, 08:10 EDT
May 4, 2022

No incidents reported.

May 3, 2022

No incidents reported.