All Systems Operational
Lightspeed Retail Operational
Retail POS Operational
Retail API Operational
Lightspeed Analytics Operational
Lightspeed eCom Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed OnSite Operational
Omnichannel Integration Operational
Advanced Reporting Operational
Lightspeed Restaurant Operational
Lightspeed Payments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Lightspeed Retail Frontend Response Time
Fetching
LightSpeed Retail API Response Time
Fetching
Past Incidents
Jul 19, 2019

No incidents reported today.

Jul 18, 2019
Resolved - This incident has been resolved.
Jul 18, 18:09 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 17:40 EDT
Update - Lightspeed Payments and Worldpay continue to be unable to process payments. Our teams are working closely with Worldpay to try to resolve the issue.
Jul 18, 15:15 EDT
Update - We’re continue to work on resolving the issue. We will post updates as they become available.
Jul 18, 13:33 EDT
Update - We are continuing to work on resolving this issue. We appreciate your patience and apologize for the inconvenience.
Jul 18, 12:28 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 18, 11:06 EDT
Investigating - We are currently investigating issues with payments not completing and will post an update shortly.
Jul 18, 10:42 EDT
Jul 17, 2019
Postmortem - Read details
Jul 17, 11:12 EDT
Resolved - This incident has been resolved. We will be conducting a post mortem shortly and will make it available here.
Jul 17, 04:14 EDT
Monitoring - We have adjusted an infrastructure configuration and can see that the system has recovered. We will continue to monito the situation.
Jul 17, 03:56 EDT
Update - We are continuing to investigate this issue.
Jul 17, 03:44 EDT
Update - We are continuing to investigate this issue.
Jul 17, 03:27 EDT
Investigating - We are currently investigating an issue that is causing errors in the back office and storefront.
Jul 17, 03:08 EDT
Jul 16, 2019

No incidents reported.

Jul 15, 2019
Resolved - This incident has been resolved.
Jul 15, 15:04 EDT
Monitoring - We have identified an issue with scheduled emails this morning. A dedicated team is researching the issue. We will update you as more information becomes available.
Jul 15, 11:44 EDT
Jul 14, 2019

No incidents reported.

Jul 13, 2019
Resolved - Payment systems have been returned to normal. Thank you for your patience.
Jul 13, 17:21 EDT
Monitoring - We are seeing error rates declining and payments services returning to normal. We will continue to monitor.
Jul 13, 16:51 EDT
Update - We are continuing to investigate this issue.
Jul 13, 16:27 EDT
Investigating - We are currently investigating issues with payments not completing and will post an update shortly.
Jul 13, 16:04 EDT
Resolved - This incident has been resolved.
Jul 13, 11:33 EDT
Investigating - We have identified an issue with the Home page of Lightspeed Retail. Take note that all other features are fully operational. A dedicated team is researching the issue. We will update you as more information becomes available.
Jul 13, 11:12 EDT
Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.