Investigating - We are currently investigating this issue.
Mar 21, 2023 - 10:37 EDT
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (X-Series) Operational
Retail POS ? Operational
Retail POS for iPadOS Operational
Reporting Operational
Inventory Operational
Customer Management Operational
Quotes Operational
Sales History Operational
Products Operational
Payments Operational
Setup Operational
Gift Cards & Store Credits Operational
Help Centre Operational
www.vendhq.com ? Operational
API Operational
Workflows Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (G-Series) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Restaurant (L-Series) Operational
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Golf Major Outage
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Major Outage
Mobile Apps Operational
Partner API Operational
Lightspeed Payments Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Lightspeed Retail (R-Series) scheduled database maintenance Mar 22, 2023 23:30 - Mar 23, 2023 00:00 EDT
We will be undergoing scheduled maintenance on our database starting at 11:30 PM EDT on Wednesday March 22nd, which will prevent users from logging in their POS.
A downtime of maximum 15 minutes is expected during this time.

Posted on Mar 20, 2023 - 11:49 EDT
Past Incidents
Mar 21, 2023

Unresolved incident: Lightspeed Golf - BI reports are experiencing issues and are not available.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Resolved - This incident has been resolved.
Mar 17, 23:12 EDT
Identified - There is a maintenance in progress at Cloudflare. Some C-Series user may experience some slowness in loading pages
Mar 17, 14:02 EDT
Resolved - This incident has been resolved.
Mar 17, 20:51 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 20:41 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 17, 20:31 EDT
Update - We are continuing to monitor for any further issues.
Mar 17, 20:21 EDT
Monitoring - Customers should be able to access their POS again, we will continue to monitor this.
Mar 17, 20:09 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 17, 20:06 EDT
Investigating - L-series NAE2 might become unavailable due to an issue with MySQL
Customers on NAE2 cannot access the POS

Mar 17, 20:00 EDT
Resolved - This incident has been resolved.
Mar 17, 20:51 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 20:41 EDT
Identified - We are currently investigating an issue affecting merchants using Lightspeed Restaurant. A dedicated team is investigating the issue.
Mar 17, 19:59 EDT
Resolved - This maintenance has been completed.
Mar 17, 04:04 EDT
Identified - This Thursday (March 16) there will be scheduled maintenance by our vendor Cloudflare. This unfortunately will have impact on your backoffice and the storefront. Your webshop may experience slowness or be temporarily unavailable. The maintenance is planned to be finished at 8PM EST. We are sorry for the inconvenience.
Mar 16, 12:25 EDT
Mar 16, 2023
Resolved - This incident has been resolved.
Mar 16, 17:28 EDT
Monitoring - The downstream payments provider has reported a successful resolution of the problem, we are still monitoring the situation.
Mar 16, 17:22 EDT
Update - We are seeing improvements in successful payments.
Mar 16, 16:36 EDT
Update - The downstream payment processor has scoped down the issue to a specific service within their platform. They have started to implemented a fix which we see it is improving performance as of 21:18 CET.
Mar 16, 16:34 EDT
Identified - This affects a subset of the customer on the following products:

- Lightspeed Restaurant (K-Series)
- Lightspeed Restaurant (L-Series)
- Lightspeed Restaurant (G-Series)
- Lightspeed Restaurant (O-Series)

Customers of Lightspeed Restaurant (U-Series) are not affected.

Mar 16, 16:25 EDT
Resolved - The incident is resolved
Mar 16, 15:50 EDT
Update - We are currently investigating an issue where Lightspeed (X-Series) retailers are reporting errors when attempting to process card payments with our SmartPay payments integration .

SmartPay has acknowledged the issue and is investigating. Latest update from Smart pay is SmartConnect continues to be degraded. The number of connected terminals continues to slowly drop the likely cause of this is we are getting customers onto standalone mode The Engineers are still working towards a resolution.

Mar 16, 00:13 EDT
Investigating - We are currently investigating this issue.
Mar 16, 00:12 EDT
Mar 15, 2023
Resolved - This incident has been resolved.
Mar 15, 23:01 EDT
Monitoring - There is a maintenance in progress at Cloudflare. Some C-Series user may experience some slowness in loading pages
Mar 15, 15:35 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 15, 15:14 EDT
Investigating - We are currently investigating this issue.
Mar 15, 14:54 EDT
Resolved - This incident has been resolved.
Mar 15, 22:13 EDT
Investigating - We are currently investigating an issue where Lightspeed (X-Series) retailers are reporting errors when attempting to process card payments with our SmartPay payments integration .

SmartPay has acknowledged the issue and is investigating.

Mar 15, 21:47 EDT
Resolved - This incident has been resolved.
Mar 15, 18:20 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 17:43 EDT
Update - We are continuing to work on a fix for this issue.
Mar 15, 17:41 EDT
Update - We're experiencing an outage, investigation is underway. We're all hands on deck.
Mar 15, 17:04 EDT
Update - Our systems are experiencing an important outage. We are actively investigating the issue.
Mar 15, 16:44 EDT
Identified - We have identified the issue and are currently working on rolling out a fix for the issue
Mar 15, 16:20 EDT
Investigating - Our systems are experiencing an outage. We are actively investigating the root cause and impact. Online Orders might be affected.
Mar 15, 16:01 EDT
Mar 14, 2023

No incidents reported.

Mar 13, 2023
Resolved - This incident has been resolved.
Mar 13, 14:08 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 13:58 EDT
Update - We are continuing to work on a fix for this issue.
Mar 13, 13:32 EDT
Identified - The issue has been identified and a fix is being implemented. Only a small number of accounts are affected.
Mar 13, 13:31 EDT
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
Mar 13, 13:22 EDT
Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023
Resolved - This incident has been resolved.
Mar 9, 19:40 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 9, 19:20 EST
Investigating - We’re looking into an issue where Inventory is displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
Mar 9, 18:29 EST
Mar 8, 2023
Completed - The scheduled maintenance has been completed.
Mar 8, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 21:30 EST
Scheduled - We will be undergoing scheduled maintenance on our Loyalty service database starting at 9:30 PM EST on Wednesday March 8th, which will prevent users from using Loyalty.
A downtime of 15-30 minutes is expected during this time.

Mar 8, 10:56 EST
Completed - The scheduled maintenance has been completed.
Mar 8, 02:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 01:31 EST
Scheduled - We will be undergoing scheduled maintenance on our database starting at 1:30 AM EST on Wednesday March 8th, which will prevent users from logging in their POS.
A downtime of 15-30 minutes is expected during this time.

Mar 2, 13:21 EST
Mar 7, 2023
Resolved - This incident has been resolved. Thanks for your patience.
Mar 7, 16:13 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 7, 15:26 EST
Update - We are continuing to investigate this issue.
Mar 7, 15:25 EST
Investigating - We’re looking into an issue where Inventory is displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
Mar 7, 15:00 EST