X-Series - Unable to add Modules on Plus (9.0) Plan and Select Monthly billing
Identified - The problem has been identified.
May 31, 2026 - 09:11 EDT
Investigating - Retailers on Plus 9.0 plan are unable to add modules and select the monthly billing cycle.
May 31, 2026 - 07:57 EDT
Tee sheets reservation slower than normal
Investigating - We are currently investigating reports of slow responsiveness from tee sheet round reservation.
May 30, 2026 - 15:03 EDT
Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
99.97 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Retail POS Operational
Payments Operational
API Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Advanced Insights Operational
Inventory Operational
Pulse Operational
Reservations Operational
Tasks Operational
Tempo Operational
Benchmarks & Trends Operational
KDS Operational
AI Assistant Operational
Lightspeed Restaurant (G-Series) Operational
POS Operational
Lightspeed Payments Operational
Backoffice Operational
API Operational
Lightspeed Restaurant (L-Series) Operational
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
Lightspeed Restaurant (O-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
90 days ago
100.0 % uptime
Today
Back Office Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Purchase Operational
90 days ago
100.0 % uptime
Today
Produce Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Loyalty Operational
90 days ago
100.0 % uptime
Today
Lightspeed Kiosk Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump-It Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Degraded Performance
Tee Sheets Degraded Performance
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Lightspeed Retail (R-Series APAC) scheduled database maintenance Jun 2, 2026 14:00-16:00 EDT

We will be conducting scheduled database maintenance on Tuesday June 2nd. During this time, APAC accounts will be temporarily unavailable for up to 60 minutes, beginning no earlier than 6pm UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Posted on May 29, 2026 - 14:56 EDT

Lightspeed Retail (R-Series NOAM & EMEA) scheduled database maintenance Jun 3, 2026 01:00-03:00 EDT

We will be conducting scheduled database maintenance on Wednesday June 3rd. During this time, you might experience unavailability of your POS for about 60 minutes, beginning no earlier than 5am UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Posted on May 29, 2026 - 15:45 EDT
May 31, 2026
Lightspeed Restaurant (O-Series): Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 31, 10:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 08:59 EDT
Scheduled - Scheduled for: Monday, June 1 at 11:59 PM AEST

Maintenance Duration: Up to 2 Hours

Expected Impact:
We will be performing scheduled infrastructure maintenance during this window, including updates to our background processing and reporting systems.

Sales reporting, online orders, and third-party integrations may experience temporary delays of ~15 minutes during the maintenance window. POS operations are not expected to be affected.

We have scheduled this work for late Monday night to minimise impact on trading customers.

If you experience any issues during or after this window, please contact our support team.
May 29, 03:14 EDT
May 30, 2026

Unresolved incident: Tee sheets reservation slower than normal.

May 29, 2026
Lightspeed Payment Retail US only: Delay affecting Payouts for May 27th
Resolved - The technical issue that affected US Payouts on May 27th has been fully resolved.

Funds Delivered: All delayed payouts from Wednesday, May 27th, were successfully delivered yesterday, Thursday, May 28th.

Combined Deposits: As previously noted, merchants received their delayed funds alongside their regularly scheduled May 28th payouts, resulting in a double deposit day.

Current Status: Systems are operating normally. Payouts for today, Friday, May 29th, and all future dates are processing on their standard schedules.
May 29, 04:04 EDT
Monitoring - Lightspeed Payment Retail US only:

Due to a technical issue experienced by one of our processing partners, payouts originally set to arrive yesterday were delayed by one business day. We can confirm that this issue has been fully resolved.

What this means for you:

Double Payout Today: Affected merchants will receive two separate deposits in their bank accounts today, May 28th.

The first deposit covers the delayed funds from May 27th.

The second deposit is your regularly scheduled payout for May 28th.
May 28, 04:37 EDT
May 28, 2026
May 27, 2026

No incidents reported.

May 26, 2026
Lightspeed Restaurant (O-Series): Scheduled Maintenance - Insights
Completed - The scheduled maintenance has been completed.
May 26, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 07:30 EDT
Scheduled - Scheduled for: Tuesday, May 26, 9:30 PM – 10:00 PM AEST

What's happening: We're updating infrastructure for Inventory and Insights to improve reliability.

Impact: During this maintenance window, data may be delayed by up to 30 minutes. Stock movement data processing will also be temporarily paused.

No data will be lost, processing will resume automatically once the maintenance is complete.
May 25, 06:01 EDT
May 25, 2026
Lightspeed Restaurant (O-Series): Scheduled Maintenance - Insights
Completed - The scheduled maintenance has been completed.
May 25, 08:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 07:30 EDT
Scheduled - Scheduled for: Monday, May 25, 9:30 PM – 10:15 PM AEST

We will be performing scheduled maintenance on our Insights reporting service.

A brief interruption of up to 45 minutes is expected during the update. During this time, the following may be temporarily unavailable:

- The Insights Lite 'Open Orders' report
- Any custom reports built from the Open Orders data source

All POS functions, including taking orders and processing payments, will continue to work as normal. All other Insights reports also remain available. We have scheduled this update outside peak trading hours to minimise impact.

If you experience any issues after this window, please contact our support team.
May 24, 18:12 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.9.0
Completed - The scheduled maintenance has been completed.
May 25, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, May at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

RESOLVED
- Fixed an issue where Pass Thru Printing did not assign a default register when enabled via Doshii or the Integrations page, causing some incoming orders to be rejected.
- Fixed an issue on iPhone POS where the Scan card button on the Add Customer panel could be clipped or hidden after items were added to the order.
- Fixed an issue where printing to an offline printer could enter a recovery-scan loop without surfacing a print failure banner.
- Fixed an issue where users without an associated site continued to receive Insights Live notifications.
- Fixed an issue where refunds processed through certain payment integrations (such as Verifone NZ and Windcave) could re-use the original transaction identifier after a declined or cancelled attempt.
- Fixed an issue causing long-running product CSV exports to fail.
- Fixed an issue where Dynamic Price List responses from API could return an incorrect tax-inclusive unit price.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
May 20, 01:36 EDT
May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026
Europe only: Instant payout and scheduled same-day payout unavailable
Resolved - Instant payouts in EUR to European bank accounts are now fully operational. There was no impact on other payout methods.
May 20, 03:12 EDT
Investigating - Europe only: Instant Payout and Scheduled Same Day Payout to EUR bank accounts are currently unavailable due to an external issue affecting SEPA Instant. We started seeing impact on 19 May at 11:00 CET. Standard payouts to EUR bank accounts are processing normally. We will share another update as soon as we have more information
May 19, 12:00 EDT
May 19, 2026
Investigating: Australian Phone Line Issues
Resolved - Our Australian phone lines are now fully restored and operating normally.
Thank you again for your patience!
May 19, 23:15 EDT
Monitoring - Update: Our Australian phone lines are now back up and running. We are monitoring the system to ensure service remains stable. Thank you for your patience!
May 19, 22:58 EDT
Investigating - Notice: We are experiencing temporary issues with our main Australian phone lines. If you need assistance, please call us at +61 2 5944 3904 or connect with us instantly via Live Chat. Thank you for your patience while we fix this!
May 19, 22:51 EDT
Lightspeed Restaurant O-Series - Inbound Calling Issues
Resolved - Our Australian phone lines are now fully restored and operating normally.
Thank you again for your patience!
May 19, 23:15 EDT
Monitoring - Update: Our Australian phone lines are now back up and running. We are monitoring the system to ensure service remains stable. Thank you for your patience!
May 19, 22:59 EDT
Investigating - We are currently experiencing an issue affecting inbound calls to one of our Australian support phone numbers.

Customers may have difficulty reaching us through +61 2 8599 2247 at this time. Our team is actively working with our service provider to resolve the issue as quickly as possible.

In the meantime, customers can still reach our Australian support team through our alternative number:
+61 2 5944 3904

We apologize for the inconvenience and appreciate your patience.
May 19, 22:14 EDT
Lightspeed Insights (O-Series) - Updates & New Improvements 6.1.0
Completed - The scheduled maintenance has been completed.
May 19, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 20:30 EDT
Scheduled - Update Time: Wednesday, May 20 at 10:30 AEST

During this maintenance window Insights Payments reports will be temporarily unresponsive, and Insights data may take a short time to catch up once the release is complete

NEW
- Added a Lightspeed Payments payment mode dimension to the Payments view for Insights Custom so reports can distinguish between card payments, Tap to Pay, MOTO and Pay at Table.

RESOLVED
- Fixed an issue in Custom Insights where measures in the Reconciliation view, including total tips received, were inflated when joined to other views in a report.
- Fixed an issue in the Custom Insights Purchase explore where deleted purchases still appeared in reports
May 19, 18:10 EDT
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

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