Update - At this time, there are no further updates. We are currently awaiting action from our external processing partner. Rest assured, our engineering team will remain engaged and ready to implement the necessary fix once we receive the updated information.
We understand the critical importance of this issue for your business operation and appreciate your continued patience. We sincerely apologize for the ongoing inconvenience and will provide further updates as soon as more information becomes available.
Sep 06, 2024 - 11:55 EDT
We understand the critical importance of this issue for your business operation and appreciate your continued patience. We sincerely apologize for the ongoing inconvenience and will provide further updates as soon as more information becomes available.
Sep 06, 2024 - 11:55 EDT
Identified - Our team has identified an external issue affecting payment reporting for transactions captured on 26th, 29th and 30th of August for a subset of Hospitality merchants.
We understand how important it is for your business for all our services to be up and running, our Engineering team is actively working on a possible fix. We expect this to be rolled out early next week.
Thank you for your patience with us as we work to resolve this issue, and we apologize for the inconvenience
Aug 31, 2024 - 11:06 EDT
We understand how important it is for your business for all our services to be up and running, our Engineering team is actively working on a possible fix. We expect this to be rolled out early next week.
Thank you for your patience with us as we work to resolve this issue, and we apologize for the inconvenience
Aug 31, 2024 - 11:06 EDT
Investigating - Our team has identified an external issue affecting payment reporting for transactions captured on August 26th for a subset of Hospitality merchants.
We understand how important it is for your business for all our services to be up and running, our Engineering team is actively working on a possible fix. Thank you for your patience with us as we work to resolve this issue.
Aug 27, 2024 - 13:24 EDT
We understand how important it is for your business for all our services to be up and running, our Engineering team is actively working on a possible fix. Thank you for your patience with us as we work to resolve this issue.
Aug 27, 2024 - 13:24 EDT
Lightspeed Retail (X-Series)
Operational
Authentication
?
Operational
API
Operational
Customer Management
Operational
Gift Cards & Store Credits
Operational
Help Centre
Operational
Inventory
Operational
Payments
Operational
Products
Operational
Product pricing
Operational
Quotes
Operational
Reporting
Operational
Retail POS
?
Operational
Retail POS for iPadOS
Operational
Sales History
Operational
Service Orders
Operational
Setup
Operational
Stock Control
Operational
Workflows
Operational
Lightspeed Retail (R-Series)
Operational
Retail POS
Operational
Retail API
Operational
Analytics
Operational
Integrated Payments
Operational
Lightspeed eCom (C-Series)
Operational
Lightspeed eCom (Europe)
Operational
Lightspeed eCom (North America & Australia)
Operational
Lightspeed Restaurant (K-Series)
Operational
POS
Operational
Back Office
Operational
Back Office - Reporting
Operational
API (incl. Online Orders)
Operational
Order Anywhere
Operational
Payments
Operational
Lightspeed Payments
Operational
Lightspeed Restaurant (G-Series)
Operational
POS
Operational
Lightspeed Payments
Operational
Backoffice
Operational
API
Operational
Lightspeed Restaurant (L-Series)
Operational
Manager
Operational
POS
Operational
API (incl. Online Orders)
Operational
Lightspeed Payments
Operational
Lightspeed Restaurant (O-Series)
Operational
POS
?
Operational
Standard Reporting
Operational
Back Office
?
Operational
Purchase
?
Operational
Insights
?
Operational
API
Operational
Produce
?
Operational
Lightspeed Payments
Operational
Ordering Integrations
?
Operational
Payment Integrations
?
Operational
Support (Phone/Email/Live Chat)
?
Operational
Accounting Integrations
?
Operational
Lightspeedhq.com.au (Website)
Operational
Online Ordering
Operational
Lightspeed Bump Screen by Bump It
Operational
Lightspeed Golf
Operational
Tee Sheets
Operational
Marketplace
Operational
House Accounts
Operational
Business Intelligence
Operational
Mobile Apps
Operational
Partner API
Operational
Lightspeed Loyalty
Operational
Dashboard
Operational
Hospitality Integration
Operational
Retail Integration
Operational
Lightspeed Support
Operational
Phone Support
Operational
Chat Support
Operational
Email Support
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.