Lightspeed - Status Page Status

All Systems Operational

Lightspeed Retail Operational

Retail POS Operational

Retail API Operational

Lightspeed Analytics Operational

Lightspeed eCom Operational

Lightspeed eCom (Europe) Operational

Lightspeed eCom (North America & Australia) Operational

Lightspeed OnSite Operational

Omnichannel Integration Operational

Advanced Reporting Operational

Lightspeed Restaurant Operational

Lightspeed Payments Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Lightspeed Retail Frontend Response Time

Fetching

LightSpeed Retail API Response Time

Fetching

Past Incidents

Jul 19, 2019

No incidents reported today.

Jul 18, 2019

Elevated Payments Errors - Lightspeed Payments & Worldpay

Resolved - This incident has been resolved.
Jul 18, 18:09 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 17:40 EDT

Update - Lightspeed Payments and Worldpay continue to be unable to process payments. Our teams are working closely with Worldpay to try to resolve the issue.
Jul 18, 15:15 EDT

Update - We’re continue to work on resolving the issue. We will post updates as they become available.
Jul 18, 13:33 EDT

Update - We are continuing to work on resolving this issue. We appreciate your patience and apologize for the inconvenience.
Jul 18, 12:28 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 18, 11:06 EDT

Investigating - We are currently investigating issues with payments not completing and will post an update shortly.
Jul 18, 10:42 EDT

Jul 17, 2019

Errors in eCom back office and API (EU)

Postmortem - Read details
Jul 17, 11:12 EDT

Resolved - This incident has been resolved. We will be conducting a post mortem shortly and will make it available here.
Jul 17, 04:14 EDT

Monitoring - We have adjusted an infrastructure configuration and can see that the system has recovered. We will continue to monito the situation.
Jul 17, 03:56 EDT

Update - We are continuing to investigate this issue.
Jul 17, 03:44 EDT

Update - We are continuing to investigate this issue.
Jul 17, 03:27 EDT

Investigating - We are currently investigating an issue that is causing errors in the back office and storefront.
Jul 17, 03:08 EDT

Jul 16, 2019

No incidents reported.

Jul 15, 2019

Lightspeed Analytics - Backlog of Scheduled Emails

Resolved - This incident has been resolved.
Jul 15, 15:04 EDT

Monitoring - We have identified an issue with scheduled emails this morning. A dedicated team is researching the issue. We will update you as more information becomes available.
Jul 15, 11:44 EDT

Jul 14, 2019

No incidents reported.

Jul 13, 2019

Elevated Payments Errors - Lightspeed Payments & Worldpay

Resolved - Payment systems have been returned to normal. Thank you for your patience.
Jul 13, 17:21 EDT

Monitoring - We are seeing error rates declining and payments services returning to normal. We will continue to monitor.
Jul 13, 16:51 EDT

Update - We are continuing to investigate this issue.
Jul 13, 16:27 EDT

Investigating - We are currently investigating issues with payments not completing and will post an update shortly.
Jul 13, 16:04 EDT

Performance Degraded - Lightspeed Retail

Resolved - This incident has been resolved.
Jul 13, 11:33 EDT

Investigating - We have identified an issue with the Home page of Lightspeed Retail. Take note that all other features are fully operational. A dedicated team is researching the issue. We will update you as more information becomes available.
Jul 13, 11:12 EDT

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.