Service Under Maintenance
Lightspeed Retail (X-Series)
Operational
Authentication
Operational
API
Operational
Customer Management
Operational
Gift Cards & Store Credits
Operational
Help Centre
Operational
Inventory
Operational
Payments
Operational
Products
Operational
Product pricing
Operational
Quotes
Operational
Reporting
Operational
Retail POS
Operational
Retail POS for iPadOS
Operational
Sales History
Operational
Service Orders
Operational
Setup
Operational
Stock Control
Operational
Workflows
Operational
Lightspeed Retail (R-Series)
Operational
Retail POS
Operational
Retail API
Operational
Analytics
Operational
Integrated Payments
Operational
Lightspeed Retail (S-Series)
Operational
BackOffice
Operational
Retail POS
Operational
Payments
Operational
API
Operational
Lightspeed eCom (C-Series)
Operational
Lightspeed eCom (Europe)
Operational
Lightspeed eCom (North America & Australia)
Operational
Lightspeed Restaurant (K-Series)
Operational
POS
Operational
Back Office
Operational
Back Office - Reporting
Operational
API (incl. Online Orders)
Operational
Order Anywhere
Operational
Payments
Operational
Lightspeed Payments
Operational
Advanced Insights
Operational
Inventory
Operational
Pulse
Operational
Reservations
Operational
Tasks
Operational
Tempo
Operational
Benchmarks & Trends
Operational
KDS
Operational
AI Assistant
Operational
Lightspeed Restaurant (G-Series)
Operational
POS
Operational
Lightspeed Payments
Operational
Backoffice
Operational
API
Operational
Lightspeed Restaurant (L-Series)
Operational
Manager
Operational
POS
Operational
API (incl. Online Orders)
Operational
Lightspeed Payments
Operational
Lightspeed Restaurant (O-Series)
Operational
POS
Operational
Back Office
Operational
Standard Reporting
Operational
Purchase
Operational
Produce
Operational
Insights
Operational
API
Operational
Lightspeed Payments
Operational
Lightspeed Loyalty
Operational
Lightspeed Kiosk
Operational
Lightspeed Bump Screen by Bump-It
Operational
Ordering Integrations
Operational
Payment Integrations
Operational
Accounting Integrations
Operational
Support (Phone/Email/Live Chat)
Operational
Lightspeedhq.com.au (Website)
Operational
Lightspeed Golf
Operational
Tee Sheets
Operational
Marketplace
Operational
House Accounts
Operational
Business Intelligence
Operational
Mobile Apps
Operational
Partner API
Operational
Lightspeed Loyalty
Operational
Dashboard
Operational
Hospitality Integration
Operational
Retail Integration
Operational
Lightspeed Support
Operational
Phone Support
Operational
Chat Support
Operational
Email Support
Operational
NuORDER (B2B)
Operational
The Brand Platform
Operational
The Retail / Assortment tool
Operational
API's
Operational
Hosted Integration Feeds
Operational
Genesys IT Operations
Under Maintenance
Genesys API's
Under Maintenance
Interface
Operational
Genesys Server's
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.13.0 Jul 20, 2026 01:00-02:00 EDT
We're excited to announce another update to your POS that will bring improved efficiency and stability.
Update Time: Monday, July 20 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
NEW
- New locations can now build their menu automatically with AI Menu Import, instead of adding every product by hand. Upload photos, PDFs, spreadsheets, or screenshots from your old POS, and AI extracts your products, prices and categories for you to review and edit before importing.
IMPROVED
- Improved reliability for third-party terminal payments (such as Doshii, Verifone and gift cards) by allowing more time for them to complete, so they no longer time out too early.
RESOLVED
- Fixed an issue where an integrated terminal payment could be charged but not recorded against the order after a network drop, which could lead to the order being paid twice.
- Fixed an issue where a bulk payment against a customer's account showed a "transaction has been cancelled" error even though the payment succeeded.
- Fixed an issue where the receipt panel after an account payment could freeze with an endless spinner and disabled receipt options.
- Fixed an issue where disabling the Accounts feature on one site of a multi-site company removed the Account Credit payment type for every site.
- Fixed an issue where the account payment success screen described a customer's outstanding balance unclearly.
- Fixed an issue where saving certain Back Office settings could fail with an error or silently discard changes.
- Fixed an issue where the reporting groups page could time out for businesses with very large product catalogs.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Jul 14, 2026 - 20:45 EDT
Update Time: Monday, July 20 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
NEW
- New locations can now build their menu automatically with AI Menu Import, instead of adding every product by hand. Upload photos, PDFs, spreadsheets, or screenshots from your old POS, and AI extracts your products, prices and categories for you to review and edit before importing.
IMPROVED
- Improved reliability for third-party terminal payments (such as Doshii, Verifone and gift cards) by allowing more time for them to complete, so they no longer time out too early.
RESOLVED
- Fixed an issue where an integrated terminal payment could be charged but not recorded against the order after a network drop, which could lead to the order being paid twice.
- Fixed an issue where a bulk payment against a customer's account showed a "transaction has been cancelled" error even though the payment succeeded.
- Fixed an issue where the receipt panel after an account payment could freeze with an endless spinner and disabled receipt options.
- Fixed an issue where disabling the Accounts feature on one site of a multi-site company removed the Account Credit payment type for every site.
- Fixed an issue where the account payment success screen described a customer's outstanding balance unclearly.
- Fixed an issue where saving certain Back Office settings could fail with an error or silently discard changes.
- Fixed an issue where the reporting groups page could time out for businesses with very large product catalogs.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Jul 14, 2026 - 20:45 EDT
Lightspeed Retail (R-Series NOAM & EMEA) scheduled database maintenance Jul 21, 2026 01:00-02:00 EDT
We will be conducting scheduled database maintenance on Tuesday, July 21st. During this time, you might experience unavailability of your POS for about 30 minutes and our catalog feature, beginning no earlier than 5am UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Posted on Jul 17, 2026 - 11:50 EDT
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Posted on Jul 17, 2026 - 11:50 EDT