All Systems Operational
Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (R-Series) Operational
90 days ago
99.91 % uptime
Today
Retail POS Operational
90 days ago
99.91 % uptime
Today
Retail API Operational
Analytics Operational
Integrated Payments Operational
90 days ago
99.91 % uptime
Today
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (G-Series) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payment Capture Service Operational
Lightspeed Restaurant (L-Series) Operational
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Payments Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Lightspeed Retail Frontend Response Time
Fetching
LightSpeed Retail API Response Time
Fetching
Past Incidents
Jun 30, 2022

No incidents reported today.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022
Lightspeed Restaurant - K-Series - Scheduled maintenance of Back Office
Completed - The scheduled maintenance has been completed.
Jun 22, 03:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 02:00 EDT
Scheduled - On Wednesday 22nd of June, between 08:00 CET and 09:00 CET (2:00 - 3:00 AM EDT), we will be doing a maintenance in our Back Office. During this time it is possible that the Back Office will not be available or that Online Orders will have a small delay. After the maintenance all systems will be reachable again.

The POS will work as expected.

Thank you for your understanding.
Jun 21, 10:51 EDT
Jun 21, 2022
Limited service access due to external outage
Resolved - The external service has confirmed that all systems are operational again.
Jun 21, 04:17 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 03:20 EDT
Identified - The external service has has been identified the issue. A fix is being implemented.
Jun 21, 03:15 EDT
Update - We are continuing to investigate this issue.
Jun 21, 03:06 EDT
Investigating - We're currently experiencing problems due to an external outage in our infrastructure. We're currently investigating this issue.

More updates will follow soon.
Jun 21, 03:02 EDT
Lightspeed K Series - Support Outage
Resolved - This incident is only affecting some of our team worldwide, with the majority being able to access all Support Tools still. As such, we are no longer expecting any impact to our Support wait times.
Jun 21, 03:06 EDT
Investigating - We are working with our infrastructure partners on a current outage that is affecting our teams ability to access our Support Tools. At this time, you might not be able to reach our team, however the Back Office and POS should function as normal.
Jun 21, 02:55 EDT
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022
Lightspeed Payments
Resolved - The third-party partner has resolved the issue. Transactions are now being processed normally.
Jun 17, 18:56 EDT
Update - The issue has been resolved.
Jun 17, 18:52 EDT
Update - We are continuing to investigate this issue.
Jun 17, 18:51 EDT
Update - The issue has been resolved.
Jun 17, 18:43 EDT
Update - We are continuing to investigate this issue.
Jun 17, 17:53 EDT
Update - We are continuing to investigate this issue.
Jun 17, 17:52 EDT
Update - We are experiencing technical issues with one of our third-party payment providers, specifically, merchants using the MX915, IPP320, and ISMP4. We are monitoring the situation. Thank you for your patience.
Jun 17, 17:45 EDT
Investigating - We are experiencing technical issues with one of our third-party payment providers, specifically, merchants using the MX915, IPP320, and ISMP4. We are monitoring the situation. Thank you for your patience.
Jun 17, 17:10 EDT
Jun 16, 2022
R-Series: Some R-Series merchants are receiving a 403 error message when trying to log in.
Resolved - This incident has been resolved.
Jun 16, 13:52 EDT
Update - We have implemented a fix and will continue to monitor the situation.
Jun 16, 13:03 EDT
Monitoring - A fix has been implemented and we are monitoring the issue.
Jun 16, 13:01 EDT
Investigating - We are currently investigating this issue.
Jun 16, 12:35 EDT
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