All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.99 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
99.93 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
99.94 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments ? Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
99.98 % uptime
Today
POS Operational
Back Office Operational
90 days ago
99.98 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
99.99 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
99.98 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
99.98 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
99.98 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.99 % uptime
Today
POS ? Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
100.0 % uptime
Today
Purchase ? Operational
90 days ago
99.99 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations ? Operational
90 days ago
99.97 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.13.0 Jul 1, 2025 01:00-02:00 EDT

We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, July 1 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

IMPROVED
- Lightspeed Payments terminals now pair more reliably, even when the POS and terminal are on different networks.
- Several performance improvements have been made to enhance POS responsiveness during common actions.

RESOLVED
- A bug affecting daily resets of online order prep times has been fixed to ensure consistent behaviour.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Jun 30, 2025 - 03:07 EDT
Jun 30, 2025
K-Series Back Office down
Resolved - This incident has been resolved.
Jun 30, 12:02 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 11:21 EDT
Update - We are continuing to investigate this issue.
Jun 30, 10:19 EDT
Investigating - We are currently investigating this issue.
Jun 30, 10:06 EDT
K-Series Back Office down & Online Orders failing
Resolved - This incident has been resolved.
Jun 30, 06:49 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 06:27 EDT
Investigating - We are currently investigating the incident
Jun 30, 06:07 EDT
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Lightspeed Retail (C-Series & R-Series Location) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 23:30 EDT
Scheduled - On Monday, June 9th, at 3:30 PM UTC, scheduled database maintenance will be performed on the location feature database. During this time, an upgrade will take place, and we anticipate 15 minutes of service downtime. All critical system components will remain fully available.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Jun 25, 11:16 EDT
Jun 26, 2025
Jun 25, 2025
Unable to process payments with customers
Resolved - This incident has been resolved.
Jun 25, 16:49 EDT
Monitoring - We have implemented a fix and will continue to monitor the situation.
Jun 25, 15:09 EDT
Identified - We have identified the cause of the Lightspeed Retail (R-Series) issue and a dedicated team of engineers is working on a solution.
Jun 25, 14:50 EDT
Investigating - We are currently investigating the issue.
Jun 25, 14:41 EDT
Lightspeed Restaurant (O-Series) - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 25, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 08:00 EDT
Scheduled - Scheduled Maintenance – June 25, 2025

We will be performing scheduled maintenance on our infrastructure starting at 10:00 PM AEST.
The maintenance window is expected to last 30 minutes, with actual work estimated to take around 10 minutes.

No customer impact is expected during this time.

We’ll provide an update once the maintenance is complete.
Thank you for your understanding.
Jun 24, 23:18 EDT
Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
K-Series – Password Reset Non-Functional
Resolved - This incident has been resolved.
Jun 20, 13:37 EDT
Identified - We’ve identified a critical issue affecting password reset and account creation functionalities for K-Series. We’re working to resolve this as quickly as possible.
Jun 20, 13:18 EDT
Jun 19, 2025

No incidents reported.

Jun 18, 2025
Lightspeed Payment (L-Series and R-Series)
Resolved - This incident has been resolved.
Jun 18, 16:03 EDT
Monitoring - A fix has been implemented and we are monitoring the situation
Jun 18, 15:45 EDT
Update - [R-Series] Merchants experiences issues can also process transactions in Standalone mode until the issue is resolved https://retail-support.lightspeedhq.com/hc/en-us/articles/27640682216731-Processing-payments-in-standalone-and-offline-mode
Jun 18, 15:32 EDT
Identified - We have identified the cause of the Lightspeed Payments issue and a dedicated team of engineers is working on a solution.
Jun 18, 15:26 EDT
Update - We are continuing to investigate this issue.
Jun 18, 15:14 EDT
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
Jun 18, 14:58 EDT
Jun 17, 2025
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.12.0
Completed - The scheduled maintenance has been completed.
Jun 17, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, June 17 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

IMPROVED
- Search and load times across POS and Back Office are now faster, helping you get things done with less waiting.

RESOLVED
- Fixed an issue where users couldn’t exit the Split by Price screen after a partial payment.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Jun 9, 23:38 EDT
Jun 16, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage