In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 2026 - 01:00 EDT
Apr 14, 2026 - 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.
Update Time: Tuesday, April 14 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
NEW
- The Customers API now supports a mobile field for creating, reading, updating, and searching customers.
IMPROVED
- The Back Office Loyalty dashboard now displays Average Order Value (AOV) and Non-loyalty AOV metrics.
- The Online Products tab in Back Office is now visible for all merchants, regardless of enabled integrations.
RESOLVED
- Production dockets now sort option sets correctly in all conditions.
- Receipts reprinted from sale history now display the correct Sale ID.
- The "Chat to Support" button on the password reset page no longer shows an error.
- The Loyalty date filter now displays correctly on iPads in portrait mode.
- The POS auto log-out timer no longer fires during active gift card transactions.
- Gift card numbers with leading or trailing spaces are now handled correctly, preventing unexpected transaction failures.
- Online order prep time overrides in POS now apply correctly when set to 0 minutes.
- Bulk-applying a payment to a customer account no longer creates $0.00 tender entries against orders that did not receive any of the payment.
- Group orders with $0 items no longer prematurely replace the Checkout button with "Finish & Print".
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Apr 14, 2026 01:00-02:00 EDT
Update Time: Tuesday, April 14 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
NEW
- The Customers API now supports a mobile field for creating, reading, updating, and searching customers.
IMPROVED
- The Back Office Loyalty dashboard now displays Average Order Value (AOV) and Non-loyalty AOV metrics.
- The Online Products tab in Back Office is now visible for all merchants, regardless of enabled integrations.
RESOLVED
- Production dockets now sort option sets correctly in all conditions.
- Receipts reprinted from sale history now display the correct Sale ID.
- The "Chat to Support" button on the password reset page no longer shows an error.
- The Loyalty date filter now displays correctly on iPads in portrait mode.
- The POS auto log-out timer no longer fires during active gift card transactions.
- Gift card numbers with leading or trailing spaces are now handled correctly, preventing unexpected transaction failures.
- Online order prep time overrides in POS now apply correctly when set to 0 minutes.
- Bulk-applying a payment to a customer account no longer creates $0.00 tender entries against orders that did not receive any of the payment.
- Group orders with $0 items no longer prematurely replace the Checkout button with "Finish & Print".
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Apr 14, 2026 01:00-02:00 EDT
Lightspeed Retail (X-Series)
Operational
Authentication
Operational
API
Operational
Customer Management
Operational
Gift Cards & Store Credits
Operational
Help Centre
Operational
Inventory
Operational
Payments
Operational
Products
Operational
Product pricing
Operational
Quotes
Operational
Reporting
Operational
Retail POS
Operational
Retail POS for iPadOS
Operational
Sales History
Operational
Service Orders
Operational
Setup
Operational
Stock Control
Operational
Workflows
Operational
Lightspeed Retail (R-Series)
Operational
Retail POS
Operational
Retail API
Operational
Analytics
Operational
Integrated Payments
Operational
Lightspeed Retail (S-Series)
Operational
BackOffice
Operational
Retail POS
Operational
Payments
Operational
API
Operational
Lightspeed eCom (C-Series)
Operational
Lightspeed eCom (Europe)
Operational
Lightspeed eCom (North America & Australia)
Operational
Lightspeed Restaurant (K-Series)
Operational
POS
Operational
Back Office
Operational
Back Office - Reporting
Operational
API (incl. Online Orders)
Operational
Order Anywhere
Operational
Payments
Operational
Lightspeed Payments
Operational
Advanced Insights
Operational
Inventory
Operational
Pulse
Operational
Reservations
Operational
Tasks
Operational
Tempo
Operational
Benchmarks & Trends
Operational
KDS
Operational
Lightspeed Restaurant (G-Series)
Operational
POS
Operational
Lightspeed Payments
Operational
Backoffice
Operational
API
Operational
Lightspeed Restaurant (L-Series)
Operational
Manager
Operational
POS
Operational
API (incl. Online Orders)
Operational
Lightspeed Payments
Operational
Lightspeed Restaurant (O-Series)
Under Maintenance
POS
Under Maintenance
Standard Reporting
Operational
Back Office
Under Maintenance
Purchase
Operational
Insights
Operational
API
Operational
Produce
Operational
Lightspeed Payments
Operational
Lightspeed Bump Screen by Bump It
Operational
Online Ordering
Operational
Ordering Integrations
Operational
Payment Integrations
Operational
Accounting Integrations
Operational
Support (Phone/Email/Live Chat)
Operational
Lightspeedhq.com.au (Website)
Operational
Lightspeed Golf
Operational
Tee Sheets
Operational
Marketplace
Operational
House Accounts
Operational
Business Intelligence
Operational
Mobile Apps
Operational
Partner API
Operational
Lightspeed Loyalty
Operational
Dashboard
Operational
Hospitality Integration
Operational
Retail Integration
Operational
Lightspeed Support
Operational
Phone Support
Operational
Chat Support
Operational
Email Support
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Lightspeed Restaurant (O-Series): Scheduled Maintenance - Insights Apr 14, 2026 07:30-08:30 EDT
Scheduled for: Tuesday, April 14, 9:30 PM – 10:30 PM AEST
Impact: During this maintenance window, Insights data may be delayed by up to 30 minutes. Stock movement data processing will also be temporarily paused. No data will be lost, processing will resume automatically once the maintenance is complete.
What's happening: We're updating infrastructure for inventory and Insights to improve reliability.
We'll post an update here once the maintenance is complete and all systems are operating normally.
Posted on Apr 13, 2026 - 22:53 EDT
Impact: During this maintenance window, Insights data may be delayed by up to 30 minutes. Stock movement data processing will also be temporarily paused. No data will be lost, processing will resume automatically once the maintenance is complete.
What's happening: We're updating infrastructure for inventory and Insights to improve reliability.
We'll post an update here once the maintenance is complete and all systems are operating normally.
Posted on Apr 13, 2026 - 22:53 EDT
Lightspeed Retail (S-Series) scheduled database maintenance Apr 15, 2026 01:00-03:00 EDT
We will be conducting scheduled database maintenance on Wednesday April 15th at 5am UTC. During this time, you might experience unavailability of the system for about 30 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Posted on Apr 10, 2026 - 14:42 EDT
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Posted on Apr 10, 2026 - 14:42 EDT