Delays - Background jobs Outdated / Lagging
Identified - The issue has been identified and a fix has been deployed. However some lag is still expected. We will keep you posted with updates as they come. Thanks for your patience.
Jun 06, 2023 - 01:06 EDT
Update - We're looking into an issue where Background jobs such as inventory counts, csv imports, customer balances, etc, is displaying out-of-date results to Lightspeed (X-Series) retailers. We will keep you posted with updates as they come. Thanks for your patience.
Jun 06, 2023 - 00:19 EDT
Investigating - We are currently investigating an issue that inventory counts missing some items for some retailers
Jun 05, 2023 - 16:17 EDT
Delays - Shopify order webhook delay
Investigating - We are investigating an issue that Shopify webhook getting delayed into X-series
Jun 05, 2023 - 22:21 EDT
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (X-Series) Degraded Performance
Authentication ? Operational
API Operational
Customer Management Operational
Gift Cards & Store Credits Operational
Help Centre Operational
Inventory Degraded Performance
Quotes Operational
Payments Operational
Products Operational
Retail POS ? Operational
Retail POS for iPadOS Operational
Reporting Operational
Sales History Operational
Setup Operational
Stock Control Operational
Workflows Operational
www.vendhq.com ? Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (G-Series) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Restaurant (L-Series) Operational
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Payments Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 6, 2023
Lightspeed Retail (R-Series) scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jun 6, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 23:01 EDT
Scheduled - We will be undergoing scheduled maintenance starting at 11:00 PM EDT on Monday June 5th 2023, which may results in some random slowness during the hour.
Jun 2, 11:00 EDT
Jun 5, 2023

Unresolved incident: Delays - Shopify order webhook delay.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023
C-Series New Checkout - Orders stuck on Awaiting payment/cancelled
Resolved - This incident has been resolved.
May 24, 19:14 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 18:35 EDT
Identified - The issue has been identified and a fix is being implemented.
May 24, 18:24 EDT
Investigating - We are currently investigating this issue.
May 24, 17:12 EDT
May 23, 2023

No incidents reported.

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