Lightspeed Restaurant (O-Series): Some older network printers not printing on iOS POS 3.16.0
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Update - We are continuing to investigate this issue.
Aug 18, 2026 - 23:32 EDT
Aug 18, 2026 - 23:32 EDT
Investigating - We are aware that some venues have reported printing problems after the Lightspeed Restaurant iOS POS
app updated to version 3.16.0. Two separate situations are involved, and they look different on screen.
Bluetooth printers
Where one Bluetooth printer is set up to print more than one docket, for example a coffee docket and a kitchen docket, the first docket prints and a second may show a "printer busy" message instead of printing.
We can correct this remotely. No app update, no change to your printer setup and no action from you is required.
Certain older network printers
A small number of venues have reported a network receipt or kitchen printer that has stopped printing altogether. Other printers at the same venue may continue to print normally.
Support can restore printing for these venues, also with no change to your printer setup.
In both cases
Taking orders and processing payments continue to work normally, and no sales data is lost. We recognise that a docket not printing still disrupts service, and restoring these venues is our priority.
What we are doing
We are contacting venues we believe may be affected and applying the remote correction where it applies. Our engineering team is investigating both situations and working on a permanent fix for a future release.
If printing is not working at your venue
Please contact Support with your venue details and which printer is affected. We would ask you to get in touch rather than removing or re-adding the printer in your settings, as that can make it harder for us to restore.
You can check your app version and Device Support ID in the iPad's Settings, under Apps → Restaurant
Aug 18, 2026 - 21:20 EDT
app updated to version 3.16.0. Two separate situations are involved, and they look different on screen.
Bluetooth printers
Where one Bluetooth printer is set up to print more than one docket, for example a coffee docket and a kitchen docket, the first docket prints and a second may show a "printer busy" message instead of printing.
We can correct this remotely. No app update, no change to your printer setup and no action from you is required.
Certain older network printers
A small number of venues have reported a network receipt or kitchen printer that has stopped printing altogether. Other printers at the same venue may continue to print normally.
Support can restore printing for these venues, also with no change to your printer setup.
In both cases
Taking orders and processing payments continue to work normally, and no sales data is lost. We recognise that a docket not printing still disrupts service, and restoring these venues is our priority.
What we are doing
We are contacting venues we believe may be affected and applying the remote correction where it applies. Our engineering team is investigating both situations and working on a permanent fix for a future release.
If printing is not working at your venue
Please contact Support with your venue details and which printer is affected. We would ask you to get in touch rather than removing or re-adding the printer in your settings, as that can make it harder for us to restore.
You can check your app version and Device Support ID in the iPad's Settings, under Apps → Restaurant
Aug 18, 2026 - 21:20 EDT
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Scheduled Maintenance
Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.16.0 Sep 1, 2026 01:00-02:00 EDT
Update Time: Tuesday, September 1 at 15:00 AEST
Update Process: Your POS will automatically update after 15:00 AEST.
NEW
Your loyalty customers can now keep their loyalty card in their Apple Wallet or Google Wallet, with their reward progress kept up to date automatically and a lock-screen notification the moment a reward unlocks.
Design the card in your loyalty settings, then let customers join from anywhere using a shareable signup link or a printable QR code, rather than being signed up by staff at the POS. At the till, a one tap scans the pass to attach the customer to the sale.
IMPROVED
- Product variants can now be created and edited through the API.
- Product availability can now be set per site through the API.
- Improved security across Back Office and the POS.
- Improved AI Menu Import so the chat can create a category before you add any products to it.
- Improved card payments by giving cardholders more time to tap, insert or enter a PIN before the POS cancels the sale.
- Updated the API documentation to cover the page-size parameter and the default page length for each endpoint.
RESOLVED
- Fixed an issue where importing a large product catalogue into an account with many sites could run slowly and stall part-way through.
- Fixed an issue where saving a measurement on a product sub-variant returned an error and the change was lost.
- Fixed an issue where duplicating a printer created the copy without its MAC address.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Aug 25, 2026 - 23:22 EDT
Update Process: Your POS will automatically update after 15:00 AEST.
NEW
Your loyalty customers can now keep their loyalty card in their Apple Wallet or Google Wallet, with their reward progress kept up to date automatically and a lock-screen notification the moment a reward unlocks.
Design the card in your loyalty settings, then let customers join from anywhere using a shareable signup link or a printable QR code, rather than being signed up by staff at the POS. At the till, a one tap scans the pass to attach the customer to the sale.
IMPROVED
- Product variants can now be created and edited through the API.
- Product availability can now be set per site through the API.
- Improved security across Back Office and the POS.
- Improved AI Menu Import so the chat can create a category before you add any products to it.
- Improved card payments by giving cardholders more time to tap, insert or enter a PIN before the POS cancels the sale.
- Updated the API documentation to cover the page-size parameter and the default page length for each endpoint.
RESOLVED
- Fixed an issue where importing a large product catalogue into an account with many sites could run slowly and stall part-way through.
- Fixed an issue where saving a measurement on a product sub-variant returned an error and the change was lost.
- Fixed an issue where duplicating a printer created the copy without its MAC address.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Aug 25, 2026 - 23:22 EDT