Investigating - We are aware that a small group of Australian merchants may experience a delay in their American Express transaction payouts. We are actively investigating this with our partner and will provide an update as soon as possible.
Nov 09, 2026 - 04:13 EST
Nov 09, 2026 - 04:13 EST
Lightspeed Retail (X-Series)
Operational
Authentication
Operational
API
Operational
Customer Management
Operational
Gift Cards & Store Credits
Operational
Help Centre
Operational
Inventory
Operational
Payments
Operational
Products
Operational
Product pricing
Operational
Quotes
Operational
Reporting
Operational
Retail POS
Operational
Retail POS for iPadOS
Operational
Sales History
Operational
Service Orders
Operational
Setup
Operational
Stock Control
Operational
Workflows
Operational
Lightspeed Retail (R-Series)
Operational
Retail POS
Operational
Retail API
Operational
Analytics
Operational
Integrated Payments
Operational
Lightspeed Retail (S-Series)
Operational
BackOffice
Operational
Retail POS
Operational
Payments
Operational
API
Operational
Lightspeed eCom (C-Series)
Operational
Lightspeed eCom (Europe)
Operational
Lightspeed eCom (North America & Australia)
Operational
Lightspeed Restaurant (K-Series)
Degraded Performance
POS
Operational
Back Office
Operational
Back Office - Reporting
Operational
API (incl. Online Orders)
Operational
Order Anywhere
Operational
Payments
Degraded Performance
Lightspeed Payments
Operational
Advanced Insights
Operational
Inventory
Operational
Pulse
Operational
Reservations
Operational
Tasks
Operational
Tempo
Operational
Benchmarks & Trends
Operational
KDS
Operational
AI Assistant
Operational
Lightspeed Restaurant (G-Series)
Operational
POS
Operational
Lightspeed Payments
Operational
Backoffice
Operational
API
Operational
Lightspeed Restaurant (L-Series)
Operational
Manager
Operational
POS
Operational
API (incl. Online Orders)
Operational
Lightspeed Payments
Operational
Lightspeed Restaurant (O-Series)
Degraded Performance
POS
Operational
Back Office
Operational
Standard Reporting
Operational
Purchase
Operational
Produce
Operational
Insights
Operational
API
Operational
Lightspeed Payments
Degraded Performance
Lightspeed Loyalty
Operational
Lightspeed Kiosk
Operational
Lightspeed Bump Screen by Bump-It
Operational
Ordering Integrations
Operational
Payment Integrations
Operational
Accounting Integrations
Operational
Support (Phone/Email/Live Chat)
Operational
Lightspeedhq.com.au (Website)
Operational
Lightspeed Golf
Operational
Tee Sheets
Operational
Marketplace
Operational
House Accounts
Operational
Business Intelligence
Operational
Mobile Apps
Operational
Partner API
Operational
Lightspeed Loyalty
Operational
Dashboard
Operational
Hospitality Integration
Operational
Retail Integration
Operational
Lightspeed Support
Operational
Phone Support
Operational
Chat Support
Operational
Email Support
Operational
NuORDER (B2B)
Operational
The Brand Platform
Operational
The Retail / Assortment tool
Operational
API's
Operational
Hosted Integration Feeds
Operational
Genesys IT Operations
Operational
Genesys API's
Operational
Interface
Operational
Genesys Server's
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.20.0 Nov 15, 2026 23:00 - Nov 16, 2026 00:00 EST
Update Time: Monday, November 16 at 15:00 AEDT
Update Process: Your POS will automatically update after 15:00 AEDT.
NEW
- Back Office has a newly redesigned Product list with a clearer catalogue layout, saved column preferences and improved inline editing flexibility.
- Kiosk Demo Mode lets you try your own online menu in the Kiosk app before buying a subscription or hardware, without creating live orders or taking payments. Start with 'Try the demo' on the Kiosk feature page in Back Office.
IMPROVED
- Updated Display to show item notes entered in POS beneath each product, so customers can check special requests before paying; whole-order notes remain hidden.
- Added company-wide product filters for integrations to identify products that are sold, purchased or tracked in inventory, matching the filters already available for individual sites.
RESOLVED
- Fixed an issue where the Online Orders tab and the new Orders screen in POS could fail to load delivery and pickup orders when requests took too long.
- Fixed an issue where Accounts was hidden from the new Orders screen on POS.
- Fixed an issue where blocking item quantity splitting on the new Orders screen.
- Fixed an issue where connection errors could prevent POS orders from syncing or cause integrations to return an error.
- Fixed an issue where checking a customer's loyalty balance or applying loyalty credit could leave checkout unresponsive if the loyalty service did not respond.
- Fixed an issue where applying an upsell promotion to a large-quantity order could freeze POS.
- Fixed an issue where sending or resending a digital receipt from Kiosk could create duplicate customer profiles.
- Fixed an issue where adding the same customer from two places at once could create duplicate profiles.
- Fixed an issue where deleting a product template on its own could leave its variants listed without the parent product needed to manage them together.
- Fixed an issue where staff with permission to apply discounts could see a blank screen or be asked for approval to delete a held order when adjusting a product line.
- Fixed an issue where the AI Feedback window showed an unclear error and offered no way to retry when the AI service was unavailable.
- Fixed an issue where the AI Feedback window overlapped background icons on the Back Office home page.
- Fixed an issue where a menu imported with the AI import tool could leave product templates without the attributes needed to add more variants.
- Fixed an issue where 'New Import' and 'Back to Products' did nothing after a product import completed with some failed rows.
- Fixed an issue where uploading or replacing a custom integration logo could fail or leave the logo inaccessible.
- Fixed an issue where annual subscription invoices included free Lite products in the early-access charge description, making it look as though those products were being charged. The charge amount was already correct.
MORE PRODUCT UPDATES
For the latest feature announcements, visit Lightspeed Product Updates.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Nov 11, 2026 - 17:53 EST
Update Process: Your POS will automatically update after 15:00 AEDT.
NEW
- Back Office has a newly redesigned Product list with a clearer catalogue layout, saved column preferences and improved inline editing flexibility.
- Kiosk Demo Mode lets you try your own online menu in the Kiosk app before buying a subscription or hardware, without creating live orders or taking payments. Start with 'Try the demo' on the Kiosk feature page in Back Office.
IMPROVED
- Updated Display to show item notes entered in POS beneath each product, so customers can check special requests before paying; whole-order notes remain hidden.
- Added company-wide product filters for integrations to identify products that are sold, purchased or tracked in inventory, matching the filters already available for individual sites.
RESOLVED
- Fixed an issue where the Online Orders tab and the new Orders screen in POS could fail to load delivery and pickup orders when requests took too long.
- Fixed an issue where Accounts was hidden from the new Orders screen on POS.
- Fixed an issue where blocking item quantity splitting on the new Orders screen.
- Fixed an issue where connection errors could prevent POS orders from syncing or cause integrations to return an error.
- Fixed an issue where checking a customer's loyalty balance or applying loyalty credit could leave checkout unresponsive if the loyalty service did not respond.
- Fixed an issue where applying an upsell promotion to a large-quantity order could freeze POS.
- Fixed an issue where sending or resending a digital receipt from Kiosk could create duplicate customer profiles.
- Fixed an issue where adding the same customer from two places at once could create duplicate profiles.
- Fixed an issue where deleting a product template on its own could leave its variants listed without the parent product needed to manage them together.
- Fixed an issue where staff with permission to apply discounts could see a blank screen or be asked for approval to delete a held order when adjusting a product line.
- Fixed an issue where the AI Feedback window showed an unclear error and offered no way to retry when the AI service was unavailable.
- Fixed an issue where the AI Feedback window overlapped background icons on the Back Office home page.
- Fixed an issue where a menu imported with the AI import tool could leave product templates without the attributes needed to add more variants.
- Fixed an issue where 'New Import' and 'Back to Products' did nothing after a product import completed with some failed rows.
- Fixed an issue where uploading or replacing a custom integration logo could fail or leave the logo inaccessible.
- Fixed an issue where annual subscription invoices included free Lite products in the early-access charge description, making it look as though those products were being charged. The charge amount was already correct.
MORE PRODUCT UPDATES
For the latest feature announcements, visit Lightspeed Product Updates.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Nov 11, 2026 - 17:53 EST