Lightspeed - Status Page Status

Lightspeed Golf - BI reports are experiencing issues and are not available

Investigating - We are currently investigating this issue.
Mar 21, 2023 - 10:37 EDT

Lightspeed Retail (R-Series) Operational

Retail POS Operational

Retail API Operational

Analytics Operational

Integrated Payments Operational

Lightspeed Retail (X-Series) Operational

Retail POS Operational

Retail POS for iPadOS Operational

Reporting Operational

Inventory Operational

Customer Management Operational

Quotes Operational

Sales History Operational

Products Operational

Payments Operational

Setup Operational

Gift Cards & Store Credits Operational

Help Centre Operational

www.vendhq.com Operational

API Operational

Workflows Operational

Lightspeed eCom (C-Series) Operational

Lightspeed eCom (Europe) Operational

Lightspeed eCom (North America & Australia) Operational

Lightspeed Restaurant (G-Series) Operational

Lightspeed Restaurant (K-Series) Operational

POS Operational

Back Office Operational

Back Office - Reporting Operational

API (incl. Online Orders) Operational

Order Anywhere Operational

Payments Operational

Lightspeed Restaurant (L-Series) Operational

Manager Operational

POS Operational

API (incl. Online Orders) Operational

Lightspeed Golf Major Outage

Tee Sheets Operational

Marketplace Operational

House Accounts Operational

Business Intelligence Major Outage

Mobile Apps Operational

Partner API Operational

Lightspeed Payments Operational

Lightspeed Loyalty Operational

Dashboard Operational

Hospitality Integration Operational

Retail Integration Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Lightspeed Retail (R-Series) scheduled database maintenance Mar 22, 2023 23:30 - Mar 23, 2023 00:00 EDT

We will be undergoing scheduled maintenance on our database starting at 11:30 PM EDT on Wednesday March 22nd, which will prevent users from logging in their POS.
A downtime of maximum 15 minutes is expected during this time.
Posted on Mar 20, 2023 - 11:49 EDT

Past Incidents

Mar 21, 2023

Unresolved incident: Lightspeed Golf - BI reports are experiencing issues and are not available.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

C-Series Slowness

Resolved - This incident has been resolved.
Mar 17, 23:12 EDT

Identified - There is a maintenance in progress at Cloudflare. Some C-Series user may experience some slowness in loading pages
Mar 17, 14:02 EDT

L-Series NAE2 Inaccessible

Resolved - This incident has been resolved.
Mar 17, 20:51 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 20:41 EDT

Identified - The issue has been identified and a fix is being implemented.
Mar 17, 20:31 EDT

Update - We are continuing to monitor for any further issues.
Mar 17, 20:21 EDT

Monitoring - Customers should be able to access their POS again, we will continue to monitor this.
Mar 17, 20:09 EDT

Identified - The issue has been identified and a fix is being implemented.
Mar 17, 20:06 EDT

Investigating - L-series NAE2 might become unavailable due to an issue with MySQL
Customers on NAE2 cannot access the POS
Mar 17, 20:00 EDT

Lightspeed Restaurant (L-Series)

Resolved - This incident has been resolved.
Mar 17, 20:51 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 20:41 EDT

Identified - We are currently investigating an issue affecting merchants using Lightspeed Restaurant. A dedicated team is investigating the issue.
Mar 17, 19:59 EDT

Scheduled maintenance by one of our vendors

Resolved - This maintenance has been completed.
Mar 17, 04:04 EDT

Identified - This Thursday (March 16) there will be scheduled maintenance by our vendor Cloudflare. This unfortunately will have impact on your backoffice and the storefront. Your webshop may experience slowness or be temporarily unavailable. The maintenance is planned to be finished at 8PM EST. We are sorry for the inconvenience.
Mar 16, 12:25 EDT

Mar 16, 2023

Payment processing for restaurant customers is degraded due to downstream payment provider issues

Resolved - This incident has been resolved.
Mar 16, 17:28 EDT

Monitoring - The downstream payments provider has reported a successful resolution of the problem, we are still monitoring the situation.
Mar 16, 17:22 EDT

Update - We are seeing improvements in successful payments.
Mar 16, 16:36 EDT

Update - The downstream payment processor has scoped down the issue to a specific service within their platform. They have started to implemented a fix which we see it is improving performance as of 21:18 CET.
Mar 16, 16:34 EDT

Identified - This affects a subset of the customer on the following products:

- Lightspeed Restaurant (K-Series)
- Lightspeed Restaurant (L-Series)
- Lightspeed Restaurant (G-Series)
- Lightspeed Restaurant (O-Series)

Customers of Lightspeed Restaurant (U-Series) are not affected.
Mar 16, 16:25 EDT

Lightspeed Retail (X-Series) - SmartPay Integration - Error processing card payments

Resolved - The incident is resolved
Mar 16, 15:50 EDT

Update - We are currently investigating an issue where Lightspeed (X-Series) retailers are reporting errors when attempting to process card payments with our SmartPay payments integration .

SmartPay has acknowledged the issue and is investigating. Latest update from Smart pay is SmartConnect continues to be degraded. The number of connected terminals continues to slowly drop the likely cause of this is we are getting customers onto standalone mode The Engineers are still working towards a resolution.
Mar 16, 00:13 EDT

Investigating - We are currently investigating this issue.
Mar 16, 00:12 EDT

Mar 15, 2023

C-Series Slowness

Resolved - This incident has been resolved.
Mar 15, 23:01 EDT

Monitoring - There is a maintenance in progress at Cloudflare. Some C-Series user may experience some slowness in loading pages
Mar 15, 15:35 EDT

Identified - The issue has been identified and a fix is being implemented.
Mar 15, 15:14 EDT

Investigating - We are currently investigating this issue.
Mar 15, 14:54 EDT

Lightspeed Retail (X-Series) - SmartPay Integration - Error processing card payments

Resolved - This incident has been resolved.
Mar 15, 22:13 EDT

Investigating - We are currently investigating an issue where Lightspeed (X-Series) retailers are reporting errors when attempting to process card payments with our SmartPay payments integration .

SmartPay has acknowledged the issue and is investigating.
Mar 15, 21:47 EDT

API Issue likely affecting Online Orders

Resolved - This incident has been resolved.
Mar 15, 18:20 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 17:43 EDT

Update - We are continuing to work on a fix for this issue.
Mar 15, 17:41 EDT

Update - We're experiencing an outage, investigation is underway. We're all hands on deck.
Mar 15, 17:04 EDT

Update - Our systems are experiencing an important outage. We are actively investigating the issue.
Mar 15, 16:44 EDT

Identified - We have identified the issue and are currently working on rolling out a fix for the issue
Mar 15, 16:20 EDT

Investigating - Our systems are experiencing an outage. We are actively investigating the root cause and impact. Online Orders might be affected.
Mar 15, 16:01 EDT

Mar 14, 2023

No incidents reported.

Mar 13, 2023

Lightspeed Retail (R-Series)

Resolved - This incident has been resolved.
Mar 13, 14:08 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 13:58 EDT

Update - We are continuing to work on a fix for this issue.
Mar 13, 13:32 EDT

Identified - The issue has been identified and a fix is being implemented. Only a small number of accounts are affected.
Mar 13, 13:31 EDT

Investigating - We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
Mar 13, 13:22 EDT

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

Out of date inventory data

Resolved - This incident has been resolved.
Mar 9, 19:40 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 9, 19:20 EST

Investigating - We’re looking into an issue where Inventory is displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
Mar 9, 18:29 EST

Mar 8, 2023

Lightspeed Loyalty scheduled database maintenance

Completed - The scheduled maintenance has been completed.
Mar 8, 22:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 21:30 EST

Scheduled - We will be undergoing scheduled maintenance on our Loyalty service database starting at 9:30 PM EST on Wednesday March 8th, which will prevent users from using Loyalty.
A downtime of 15-30 minutes is expected during this time.
Mar 8, 10:56 EST

Lightspeed Retail (R-Series) scheduled database maintenance

Completed - The scheduled maintenance has been completed.
Mar 8, 02:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 01:31 EST

Scheduled - We will be undergoing scheduled maintenance on our database starting at 1:30 AM EST on Wednesday March 8th, which will prevent users from logging in their POS.
A downtime of 15-30 minutes is expected during this time.
Mar 2, 13:21 EST

Mar 7, 2023

Lightspeed Retail (X-Series) - Out of Date Inventory Information

Resolved - This incident has been resolved. Thanks for your patience.
Mar 7, 16:13 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 7, 15:26 EST

Update - We are continuing to investigate this issue.
Mar 7, 15:25 EST