Lightspeed - Status Page Status

All Systems Operational

Lightspeed Retail (R-Series) Operational

Retail POS Operational

Retail API Operational

Analytics Operational

Integrated Payments Operational

Lightspeed Retail (X-Series) Operational

Retail POS Operational

Retail POS for iPadOS Operational

Reporting Operational

Inventory Operational

Customer Management Operational

Quotes Operational

Sales History Operational

Products Operational

Payments Operational

Setup Operational

Gift Cards & Store Credits Operational

Help Centre Operational

www.vendhq.com Operational

Lightspeed eCom (C-Series) Operational

Lightspeed eCom (Europe) Operational

Lightspeed eCom (North America & Australia) Operational

Lightspeed Restaurant (G-Series) Operational

Lightspeed Restaurant (K-Series) Operational

POS Operational

Back Office Operational

Back Office - Reporting Operational

API (incl. Online Orders) Operational

Order Anywhere Operational

Payment Capture Service Operational

Lightspeed Restaurant (L-Series) Operational

Manager Operational

POS Operational

API (incl. Online Orders) Operational

Lightspeed Golf Operational

Tee Sheets Operational

Marketplace Operational

House Accounts Operational

Business Intelligence Operational

Mobile Apps Operational

Partner API Operational

Lightspeed Payments Operational

Lightspeed Loyalty Operational

Dashboard Operational

Hospitality Integration Operational

Retail Integration Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 2, 2023

No incidents reported today.

Feb 1, 2023

Lightspeed Restaurant (K-Series) - Scheduled maintenance of Back Office

Completed - The scheduled maintenance has been completed.
Feb 1, 01:45 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 01:30 EST

Scheduled - On February 1st, between 7:30am - 7:45am CET (1:30am - 1:45am EDT / 5:30pm - 5:45pm AEDT), we are doing a maintenance in our Back Office. During this time it is possible that the Back Office will not be available or that Online Orders will have a delay. After maintenance this will be up-to-date again.

The POS will work as expected. Thank you for your understanding.
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Annonce de maintenance

Le 1er février entre 7 h 30 et 7 h 45 HEC (1 h 30 à 1 h 45, heure de l’Est), nous effectuerons une maintenance de notre back-office. Pendant cette période, il est possible que le back-office ne soit pas disponible ou que les commandes en ligne rencontrent de retards. Ces problèmes disparaîtront après la maintenance.

L’application de caisse fonctionnera comme d’habitude. Merci de votre compréhension.

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Geplante Wartungsarbeiten

Am 1. Februar zwischen 7:30 und 7:45 Uhr MEZ (1:30 bis 1:45 Uhr EST) führen wir geplante Wartungsarbeiten an unserem Backoffice durch. In diesem Zeitraum ist das Backoffice unter Umständen nicht erreichbar und Onlinebestellungen können mit Verzögerung eingehen. Nach Abschluss der Wartungsarbeiten ist alles wieder auf dem neuesten Stand.

Die POS-App ist in diesem Zeitraum uneingeschränkt nutzbar. Vielen Dank für Ihr Verständnis.
Jan 31, 13:21 EST

Jan 31, 2023

Lightspeed Retail (X-Series) - Intermittent Errors

Resolved - This incident has been resolved.
Jan 31, 20:40 EST

Update - We are continuing to monitor for any further issues.
Jan 31, 19:33 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 31, 19:33 EST

Investigating - Some merchants may be seeing slow downs on occasion particularly around inventory counts. Investigating.
Jan 31, 18:21 EST

Jan 30, 2023

No incidents reported.

Jan 29, 2023

Lightspeed K Series - Payments Capture Service Offline

Resolved - This incident has been resolved.
Jan 29, 20:06 EST

Identified - The issue has been identified and a fix is being implemented.
Jan 29, 19:41 EST

Investigating - We are currently investigating this issue.
Jan 29, 19:07 EST

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

Login problems and no styling at the admin panel of shops (backoffice) and some images are not loading properly on the storefront

Resolved - This incident has been resolved.
Jan 23, 03:29 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 03:26 EST

Identified - The issue has been identified and a fix is being implemented.
Jan 23, 03:09 EST

Investigating - We are currently investigating an issue affecting merchants using Lightspeed eCom in Europe. A dedicated team is investigating the issue.
Jan 23, 02:54 EST

Jan 22, 2023

Lightspeed K Series - Back Office Offline

Resolved - This incident has been resolved.
Jan 22, 22:48 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 22, 22:39 EST

Identified - The issue has been identified and a fix is being implemented.
Jan 22, 21:53 EST

Investigating - We are currently investigating this issue.
Jan 22, 21:44 EST

Jan 21, 2023

No incidents reported.

Jan 20, 2023

LS payment module via Order Anywhere

Resolved - The issue is resolved.
Jan 20, 11:48 EST

Monitoring - LS Payment via Order Anywhere is working again, we are monitoring the situation.
Jan 20, 11:26 EST

Update - We are rolling back to yesterday’s deployment.
Jan 20, 11:16 EST

Identified - We are currently rolling back to the previous deployment.
Jan 20, 10:57 EST

Investigating - We are facing an issue with the LS payment module via Order Anywhere (LS Payment still works with the POS).
Jan 20, 10:21 EST

CDN Images partially not loading for EU Shops

Resolved - This incident has been resolved.
Jan 20, 03:23 EST

Investigating - We are currently investigating this issue.
Jan 20, 01:48 EST

Jan 19, 2023

Lightspeed Retail (X-Series) - Out of Date Information

Resolved - This incident has been resolved.
Jan 19, 19:52 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 19, 19:25 EST

Identified - We’re looking into an issue where some parts of the system is displaying out-of-date results to some Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
Jan 19, 18:18 EST