Lightspeed - Status Page Status

Monitoring - We see an increase in successful requests to PostNL again. We remain available to monitor the issue.
Jan 23, 16:11 EST

Investigating - We have identified a raised error pattern when contacting the PostNL service. This may result in checkouts that time out.
Jan 23, 15:49 EST

Lightspeed Retail Operational

Retail POS Operational

Retail API Operational

Lightspeed Analytics Operational

Lightspeed eCom Operational

Lightspeed eCom (Europe) Operational

Lightspeed eCom (North America & Australia) Operational

Lightspeed OnSite Operational

Omnichannel Integration Operational

Advanced Reporting Operational

Lightspeed Restaurant Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Lightspeed Retail East Data Center Response Time

Fetching

LightSpeed Retail API East Data Center Response Time

Fetching

Past Incidents

Jan 22, 2019

No incidents reported.

Jan 21, 2019

Lightspeed Retail 2019.3 Release

Completed - The scheduled maintenance has been completed.
Jan 21, 18:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 17:00 EST

Scheduled - A release of Lightspeed Retail 2019.3 is scheduled as follows (note all times are in GMT):

- Europe & Australia: Monday, January 21st at 22:00 GMT
- Global: Tuesday, January 22nd at 12:30 GMT
Jan 21, 16:17 EST

Jan 20, 2019

No incidents reported.

Jan 19, 2019

No incidents reported.

Jan 18, 2019

Firefox not recognising SSL certificates

Resolved - The incident has been resolved and all SSL certificates are being recognised correctly.
Jan 18, 06:57 EST

Update - We have identified the cause of the issue and have fixed this for newly created SSL certificates. A number of shops may still experience the issue. We are working to fix this and expect all shops to be operating normally by early tomorrow morning UTC.
Jan 17, 09:42 EST

Identified - The issue has been identified and we are working on a solution.
Jan 17, 07:13 EST

Investigating - We are investigating an issue where Firefox does not recognise SSL certificates issued in the last 2-3 days in the store front for Lightspeed eCom. Customers visiting these eCom stores using Firefox may encounter a warning indicating that the website is not secure.
Jan 17, 06:22 EST

Jan 16, 2019

Performance Degraded - Lightspeed Restaurant

Resolved - Our customers have confirmed all invoices are properly generated. In case there is still an invoice that cannot be downloaded, please reach out to our support and we will rectify the impacted invoices.
Jan 16, 11:03 EST

Monitoring - All European servers were updated and customers are confirming the issue has been resolved. We are continuing to monitor the situation making sure there are no further issues.
Jan 16, 04:49 EST

Update - Due to system incompatibility, invoice generation failed after we upgraded our servers to the latest operating system. This issue has been resolved and is being rolled out to all of our European servers. All invoices that failed to generate will be regenerated and rectified.
Jan 15, 12:21 EST

Identified - We have identified an issue with Restaurant product. A dedicated team is researching the issue. We will update you as more information becomes available.
Jan 15, 06:52 EST

Jan 15, 2019

Performance Degraded - eCom (North America)

Resolved - This incident has been resolved.
Jan 15, 10:39 EST

Monitoring - Our team of engineers has identified the issue in certain themes. We have made several optimizations to those themes to prevent this issue from happening again. With those changes in place we keep on monitoring the issue.
Jan 14, 09:00 EST

Update - We have identified a performance degradation affecting order checkout. In a small number of cases, this may result in the user being presented with an error. If an error occurs, try refreshing the page or restarting the checkout process.

A dedicated team continues to investigate the issue. We will update you as more information becomes available.
Jan 11, 19:26 EST

Investigating - We have identified an issue with our eCom Product in the North American Region. A dedicated team is researching the issue. We will update you as more information becomes available.
Jan 11, 18:00 EST

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 10, 2019

Degraded performance eCom North America

Resolved - This incident has been resolved.
Jan 10, 15:44 EST

Update - We are continuing to monitor for any further issues.
Jan 10, 15:16 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 15:16 EST

Update - A dedicated team is working on resolving the issue. We are currently restarting and recovering our services.
Jan 10, 15:12 EST

Identified - The issue has been identified and we are working on a solution.
Jan 10, 14:32 EST

Update - We are continuing to investigate this issue.
Jan 10, 14:21 EST

Investigating - We have identified an issue with eCom (North America & Australia). A dedicated team is researching the issue. We will update you as more information becomes available.
Jan 10, 14:11 EST

Jan 9, 2019

No incidents reported.

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