All Systems Operational
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (X-Series) Operational
Retail POS ? Operational
Retail POS for iPadOS Operational
Reporting Operational
Inventory Operational
Customer Management Operational
Quotes Operational
Sales History Operational
Products Operational
Payments Operational
Setup Operational
Gift Cards & Store Credits Operational
Help Centre Operational
www.vendhq.com ? Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (G-Series) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payment Capture Service Operational
Lightspeed Restaurant (L-Series) Operational
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Payments Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 2, 2023

No incidents reported today.

Feb 1, 2023
Completed - The scheduled maintenance has been completed.
Feb 1, 01:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 01:30 EST
Scheduled - On February 1st, between 7:30am - 7:45am CET (1:30am - 1:45am EDT / 5:30pm - 5:45pm AEDT), we are doing a maintenance in our Back Office. During this time it is possible that the Back Office will not be available or that Online Orders will have a delay. After maintenance this will be up-to-date again.

The POS will work as expected. Thank you for your understanding.
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Annonce de maintenance

Le 1er février entre 7 h 30 et 7 h 45 HEC (1 h 30 à 1 h 45, heure de l’Est), nous effectuerons une maintenance de notre back-office. Pendant cette période, il est possible que le back-office ne soit pas disponible ou que les commandes en ligne rencontrent de retards. Ces problèmes disparaîtront après la maintenance.

L’application de caisse fonctionnera comme d’habitude. Merci de votre compréhension.

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Geplante Wartungsarbeiten

Am 1. Februar zwischen 7:30 und 7:45 Uhr MEZ (1:30 bis 1:45 Uhr EST) führen wir geplante Wartungsarbeiten an unserem Backoffice durch. In diesem Zeitraum ist das Backoffice unter Umständen nicht erreichbar und Onlinebestellungen können mit Verzögerung eingehen. Nach Abschluss der Wartungsarbeiten ist alles wieder auf dem neuesten Stand.

Die POS-App ist in diesem Zeitraum uneingeschränkt nutzbar. Vielen Dank für Ihr Verständnis.

Jan 31, 13:21 EST
Jan 31, 2023
Resolved - This incident has been resolved.
Jan 31, 20:40 EST
Update - We are continuing to monitor for any further issues.
Jan 31, 19:33 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 31, 19:33 EST
Investigating - Some merchants may be seeing slow downs on occasion particularly around inventory counts. Investigating.
Jan 31, 18:21 EST
Jan 30, 2023

No incidents reported.

Jan 29, 2023
Resolved - This incident has been resolved.
Jan 29, 20:06 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 29, 19:41 EST
Investigating - We are currently investigating this issue.
Jan 29, 19:07 EST
Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023
Resolved - This incident has been resolved.
Jan 23, 03:29 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 03:26 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 23, 03:09 EST
Investigating - We are currently investigating an issue affecting merchants using Lightspeed eCom in Europe. A dedicated team is investigating the issue.
Jan 23, 02:54 EST
Jan 22, 2023
Resolved - This incident has been resolved.
Jan 22, 22:48 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 22, 22:39 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 22, 21:53 EST
Investigating - We are currently investigating this issue.
Jan 22, 21:44 EST
Jan 21, 2023

No incidents reported.

Jan 20, 2023
Resolved - The issue is resolved.
Jan 20, 11:48 EST
Monitoring - LS Payment via Order Anywhere is working again, we are monitoring the situation.
Jan 20, 11:26 EST
Update - We are rolling back to yesterday’s deployment.
Jan 20, 11:16 EST
Identified - We are currently rolling back to the previous deployment.
Jan 20, 10:57 EST
Investigating - We are facing an issue with the LS payment module via Order Anywhere (LS Payment still works with the POS).
Jan 20, 10:21 EST
Resolved - This incident has been resolved.
Jan 20, 03:23 EST
Investigating - We are currently investigating this issue.
Jan 20, 01:48 EST
Jan 19, 2023
Resolved - This incident has been resolved.
Jan 19, 19:52 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 19, 19:25 EST
Identified - We’re looking into an issue where some parts of the system is displaying out-of-date results to some Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
Jan 19, 18:18 EST