Lightspeed - Status Page Status

All Systems Operational

Lightspeed Retail Operational

Retail POS Operational

Retail API Operational

Lightspeed Analytics Operational

Lightspeed eCom Operational

Lightspeed eCom (Europe) Operational

Lightspeed eCom (North America & Australia) Operational

Lightspeed OnSite Operational

Omnichannel Integration Operational

Advanced Reporting Operational

Lightspeed Restaurant Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Lightspeed Retail East Data Center Response Time

Fetching

LightSpeed Retail API East Data Center Response Time

Fetching

Past Incidents

Dec 18, 2018

No incidents reported today.

Dec 17, 2018

No incidents reported.

Dec 16, 2018

No incidents reported.

Dec 15, 2018

Network Issues (external ISP) - Retail

Resolved - The traffic to our platform is back to normal levels.
Dec 15, 20:42 EST

Update - We are researching connectivity issues from certain ISP’s across the United States region.
Dec 15, 20:10 EST

Investigating - We have identified an issue with Retail. A dedicated team is researching the issue. We will update you as more information becomes available.
Dec 15, 19:56 EST

Dec 14, 2018

No incidents reported.

Dec 13, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

Lightspeed Retail 2018.23 Release

Completed - The scheduled maintenance has been completed.
Dec 10, 18:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 17:00 EST

Scheduled - A release of Lightspeed Retail 2018.23 is scheduled as follows (note all times are in GMT):

- Europe & Australia: Monday, December 10th at 21:00 GMT
- Global: Tuesday, December 11th at 12:30 GMT
Dec 10, 16:24 EST

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

Degraded Performance - Lightspeed eCom EU

Resolved - The fix has resolved the issue, all operations are back to normal.
Dec 7, 08:28 EST

Monitoring - We have identified the issue and applied a fix. We are monitoring the results.
Dec 7, 08:21 EST

Investigating - We have identified an issue with Lightspeed eCom Backoffice. A dedicated team is researching the issue. We will update you as more information becomes available.
Dec 7, 08:18 EST

Dec 6, 2018

No incidents reported.

Dec 5, 2018

Backoffice Search - Lightspeed eCom EU

Resolved - This incident has been resolved.
Dec 5, 10:45 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 10:37 EST

Update - We are continuing to work on a fix for this issue.
Dec 5, 10:09 EST

Identified - We are researching an issue with the backoffice searching. Updates will be posted while we are learning.
Dec 5, 10:09 EST

Dec 4, 2018

Performance issue Lightspeed eCom EU.

Postmortem - Read details
Dec 4, 11:52 EST

Resolved - This incident has been resolved.
Dec 4, 11:49 EST

Update - The root cause of the issue has been found. In conjunction with our network provider we have made changes to the infrastructure to accommodate all traffic; HTTP and HTTPS.
Dec 4, 11:04 EST

Update - A small percentage of HTTP traffic is being served. In addition, we continue our research on the slowness for HTTP connections.
Dec 4, 10:38 EST

Update - We are continuing the research on the HTTP traffic.
Dec 4, 08:55 EST

Update - We are monitoring the slowness on HTTP only traffic. HTTPS traffic has been restored. This means that slowness could be experienced on http://domain.com websites. https://domain.com traffic is restored.
Dec 4, 08:20 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 07:58 EST

Investigating - We are currently investigating a performance issue within our Lightspeed EU eCommerce environment. Our storefront and API might be affected.
Dec 4, 07:53 EST