All Systems Operational
Lightspeed Retail Operational
Retail POS Operational
Retail API Operational
Lightspeed Analytics Operational
Lightspeed eCom Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed OnSite Operational
Omnichannel Integration Operational
Lightspeed Restaurant Operational
Lightspeed Payments Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Gastrofix POS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Lightspeed Retail Frontend Response Time
Fetching
LightSpeed Retail API Response Time
Fetching
Past Incidents
Nov 30, 2020

No incidents reported today.

Nov 29, 2020

No incidents reported.

Nov 28, 2020
Resolved - The issue with Lightspeed Payments has been resolved. Transactions are now being processed normally.
Nov 28, 14:08 EST
Monitoring - We have implemented a fix and will continue to monitor the situation.
Nov 28, 13:31 EST
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Payments. A dedicated team is investigating the issue.
Nov 28, 13:27 EST
Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020
Completed - The scheduled maintenance has been completed.
Nov 25, 20:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 20:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 25, 19:08 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 25, 19:06 EST
Scheduled - A maintenance update for eCom EU is scheduled for 0200 CET, 26 November 2020. It will take approximately 30 minutes. Services may be temporarily disrupted during this period.
Nov 25, 19:06 EST
Completed - The scheduled maintenance has been completed.
Nov 25, 08:59 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 02:59 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 24, 02:56 EST
Resolved - This incident has been resolved.
Nov 25, 07:34 EST
Monitoring - We shortly encountered an issue where shop storefronts reacted slower than usual. The cause was quickly identified and everything is working as usual. A dedicated team is monitoring the situation.
Nov 25, 06:37 EST
Investigating - We are currently investigating an issue affecting merchants using Lightspeed eCom in Europe. A dedicated team is investigating the issue.
Nov 25, 06:29 EST
Nov 24, 2020
Completed - The scheduled maintenance has been completed.
Nov 24, 02:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 02:00 EST
Scheduled - A maintenance update for eCom North America & Australia is scheduled for 0200 EST, 24 November 2020. It will take approximately 30 minutes. Services may be temporarily disrupted during this period.
Nov 23, 05:11 EST
Nov 23, 2020

No incidents reported.

Nov 22, 2020
Resolved - This incident has been resolved.
Nov 22, 16:35 EST
Update - We are continuing to monitor for any further issues.
Nov 22, 15:54 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 15:39 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 22, 15:09 EST
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Payments. A dedicated team is investigating the issue.
Nov 22, 13:57 EST
Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020
Resolved - This incident has been resolved.
Nov 18, 09:57 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 09:39 EST
Identified - The issue has been identified and we have applied a fix. For now, please do not run imports or make theme design changes.
Nov 18, 09:11 EST
Investigating - We are currently investigating an issue affecting merchants using Lightspeed eCom in Europe. A dedicated team is investigating the issue.
Nov 18, 08:44 EST
Resolved - This incident has been resolved.
Nov 18, 01:41 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 01:22 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 18, 01:15 EST
Investigating - We are currently investigating an issue affecting the public API for Lightspeed eCom in Europe. A dedicated team is investigating the issue.
Nov 18, 01:14 EST
Nov 17, 2020
Resolved - Access to the Lightspeed Restaurant K Series backoffice has now stabilized and returned to normal
Nov 17, 13:17 EST
Investigating - We are currently investigating an issue where the Lightspeed Restaurant K Series backoffice is unavailable. Normal POS functions are unaffected.
Nov 17, 12:35 EST
Nov 16, 2020

No incidents reported.