Identified - We have identified a disruption that is preventing a small subset of Merchants from receiving this weekend's payouts.
We understand how important it is to access your funds when expected, and our team is actively working on preventing similar disruptions from happening in the future. Thank you for your patience with us as we work to resolve this issue.

Jun 24, 2024 - 08:09 EDT
Investigating - We received several reports of errors occurring when receiving purchase orders. This issue was caused by the recent release of the "capturing landed costs" feature, which has since been rolled back. You should now be able to receive purchase orders without any problems. If you continue to experience this issue, please contact our support team.
Jun 20, 2024 - 19:23 EDT
Lightspeed Retail (X-Series) Partial Outage
Authentication ? Operational
Customer Management Operational
Gift Cards & Store Credits Operational
Inventory Operational
Quotes Operational
Payments Operational
Products Operational
Retail POS ? Operational
Retail POS for iPadOS Operational
Reporting Operational
Sales History Operational
Stock Control Partial Outage
Workflows Operational
Product pricing Operational
Service Orders Operational
Setup Operational
API Operational
Help Centre Operational
www.vendhq.com ? Operational
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.99 % uptime
Today
POS ? Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
99.99 % uptime
Today
Purchase ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Accounting Integrations ? Operational
90 days ago
100.0 % uptime
Today
Lightspeedhq.com.au (Website) Operational
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 24, 2024

Unresolved incident: Payout delay in Australia on June 24th.

Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024
Completed - The scheduled maintenance has been completed.
Jun 21, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 00:00 EDT
Scheduled - We will be conducting scheduled database maintenance on Friday June 21st. During this time, you might experience unavailability of your POS for about 20 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.

Jun 19, 15:28 EDT
Jun 20, 2024

Unresolved incident: Issues while receiving purchase orders.

Jun 19, 2024
Completed - The scheduled maintenance has been completed.
Jun 19, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Wednesday, June 19 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

IMPROVED
- Improved price lists performance

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Jun 18, 21:11 EDT
Jun 18, 2024
Completed - The scheduled maintenance has been completed.
Jun 18, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 00:00 EDT
Scheduled - We will be conducting scheduled database maintenance on Thursday June 18th. During this time, you might experience unavailability of your POS for about 20 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.

Jun 14, 13:29 EDT
Completed - The scheduled maintenance has been completed.
Jun 18, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: June 18 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
Gift Card Reporting Enhancements
- Introduced a date-configurable summary of gift card redemptions and top-ups.
- Added an "All Gift Card Activity" screen with filters for card number, action, and date.
- Improved auditability by recording the user associated with gift card actions.
- Implemented pagination on the Gift Card page to enhance load speeds.
- Added a "receipt" link to all check-out actions.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Jun 17, 03:32 EDT
Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 00:00 EDT
Scheduled - We will be conducting scheduled database maintenance on Thursday June 13th. During this time, you might experience unavailability of your POS for about 15 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.

Jun 10, 16:08 EDT
Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 17:45 EDT
Scheduled - Please note, our customer teams will be participating in a short company training event during this time. During this window, phone lines will not be available.

The team can still be reached via Live Chat in all languages. You can locate chat in the back office of your Lightspeed product. All phone queues will return at the end of the scheduled window.

Thank you for your understanding

Jun 10, 20:12 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 08:45 EDT
Scheduled - Please note, our customer teams will be participating in a short company training event during this time. During this window, phone lines will not be available.

The team can still be reached via Live Chat in all languages. You can locate chat in the back office of your Lightspeed product. All phone queues will return at the end of the scheduled window.

Thank you for your understanding

Jun 10, 20:10 EDT
Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 17:45 EDT
Scheduled - Please note, our customer teams will be participating in a short company training event during this time. During this window, phone lines will not be available.

The team can still be reached via Live Chat in all languages. You can locate chat in the back office of your Lightspeed product. All phone queues will return at the end of the scheduled window.

Thank you for your understanding

Jun 10, 20:08 EDT
Completed - The scheduled maintenance has been completed.
Jun 11, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 08:45 EDT
Scheduled - Please note, our customer teams will be participating in a short company training event during this time.

During this window, phone lines will not be available. The team can still be reached via Live Chat in all languages. You can locate chat in the back office of your Lightspeed product. All phone queues will return at the end of the scheduled window.

Thank you for your understanding

Jun 10, 20:04 EDT
Jun 10, 2024
Resolved - This incident has been resolved
Jun 10, 10:13 EDT
Identified - We identified the root cause and try to fix the issue
Jun 10, 08:02 EDT