Lightspeed - Status Page Status

All Systems Operational

Lightspeed Retail Operational

Retail POS Operational

Retail API Operational

Lightspeed Analytics Operational

Lightspeed eCom Operational

Lightspeed eCom (Europe) Operational

Lightspeed eCom (North America & Australia) Operational

Lightspeed OnSite Operational

Omnichannel Integration Operational

Lightspeed Restaurant Operational

Lightspeed Payments Operational

Lightspeed Loyalty Operational

Dashboard Operational

Hospitality Integration Operational

Retail Integration Operational

Chronogolf by Lightspeed Operational

Tee Sheets Operational

Marketplace Operational

House Accounts Operational

Business Intelligence Operational

Mobile Apps Operational

Partner API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Lightspeed Retail Frontend Response Time

Fetching

LightSpeed Retail API Response Time

Fetching

Past Incidents

Nov 17, 2019

No incidents reported today.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

eCom EU Maintenance Update

Completed - The scheduled maintenance has been completed.
Nov 12, 20:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:00 EST

Scheduled - A maintenance update for eCom EU is scheduled for 0200 CET, 13 November 2019. It will take approximately 15 minutes. Services may be temporarily disrupted during this period.
Nov 12, 10:10 EST

Retail Back Office and API

Resolved - This incident has been resolved.
Nov 12, 13:08 EST

Update - We are continuing to monitor for any further issues.
Nov 12, 12:35 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 12:34 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 12, 12:14 EST

Investigating - We are currently investigating an issue with Retail API and Back office.
Nov 12, 11:59 EST

Lightspeed Delivery online order are falling on EUC1 and no status updated on EUC2

Resolved - This incident has been resolved.
Nov 12, 07:01 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 06:35 EST

Investigating - We are currently investigating the issue.
Nov 12, 06:21 EST

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

Chronogolf BI module outage - Chronogolf

Resolved - This incident has been resolved.
Nov 7, 15:19 EST

Monitoring - We have applied solution to the incident and will continue to monitor the situation.
Nov 7, 15:17 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 7, 14:44 EST

Investigating - We have identified an issue with the Chronogolf BI module. A dedicated team is researching the issue. We will update you as more information becomes available.
Nov 7, 14:30 EST

Nov 6, 2019

No incidents reported.

Nov 5, 2019

Elevated Payments Errors Detected

Resolved - This incident has been resolved.
Nov 5, 12:33 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 12:07 EST

Update - Our engineers have implemented a fix and our service is recovering.
Nov 5, 11:56 EST

Identified - Our engineers are getting closer to implementing a solution. We will update you as more information becomes available.
Nov 5, 11:51 EST

Investigating - Our engineers continue to work on implementing a solution. We will update you as more information becomes available.
Nov 5, 11:24 EST

Identified - We have identified the cause of the Lightspeed Payments issue and our engineers are working on a solution. We will update you as more information becomes available.
Nov 5, 10:55 EST

Investigating - We have identified an issue with Lightspeed Payments. A dedicated team is researching the issue. We will update you as more information becomes available.
Nov 5, 10:36 EST

Performance Degraded - Lightspeed eCom (Europe)

Resolved - This incident has been resolved.
Nov 5, 05:28 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 05:06 EST

Investigating - We have identified an issue with our eCom Product in the European Region. Merchants have reported being unable to log in to the back office. There are reports that product cannot be added to the cart in the storefront. A dedicated team is researching the issue. We will update you as more information becomes available.
Nov 5, 04:57 EST

Nov 4, 2019

Performance Degraded - Lightspeed eCom (Europe)

Resolved - This incident has been resolved.
Nov 4, 04:50 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 04:08 EST

Investigating - We have identified an issue with our eCom Product in the European Region where the back office is not allowing users to log in. A dedicated team is researching the issue. We will update you as more information becomes available.
Nov 4, 03:56 EST

Nov 3, 2019

Some customers are unable to take payments with Lightspeed Payments terminals

Resolved - This incident has been resolved.
Nov 3, 13:56 EST

Monitoring - Our third-party partner has applied a fix. We will continue to monitor the situation.
Nov 3, 13:30 EST

Update - We are continuing to investigate the issue with our 3rd party partner and will keep you updated as more information becomes available. Merchants may wish attempt manual entry in the Retail web browser as a workaround.
Nov 3, 13:18 EST

Update - Our third-party partner continues to experience a technical issue. Our technical teams are engaged and are troubleshooting the incident with the partner. Further updates will be provided as additional information becomes available.
Nov 3, 13:03 EST

Identified - One of our third-party partner is experiencing a technical issue. Our technical teams are engaged and are troubleshooting the incident with the partner. Further updates will be provided as additional information becomes available.
Nov 3, 12:36 EST

Investigating - We have identified an issue with Lightspeed Payments. A dedicated team is researching the issue. We will update you as more information becomes available.
Nov 3, 12:27 EST

Performance Degraded - Lightspeed eCom (Europe)

Resolved - This incident has been resolved.
Nov 3, 08:29 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 07:57 EST

Update - We are continuing to investigate this issue.
Nov 3, 07:32 EST

Investigating - We have identified an issue with our eCom Product in the European Region. Customers have reported receiving errors while using the back office. A dedicated team is researching the issue. We will update you as more information becomes available.
Nov 3, 07:01 EST

Scheduled system maintenance between 2 AM and 4 AM CEST

Completed - Maintenance has been completed.
Nov 3, 00:15 EDT

Update - We continue to do our internal validation tests.
Nov 2, 23:57 EDT

Update - We continue to do our internal validation tests.
Nov 2, 23:11 EDT

Update - Traffic has been migrated to the new infrastructure. We proceed with the internal tests.
Nov 2, 22:10 EDT

In progress - Currently all eCom (EU) applications; API, Storefront and backends are disabled.
Nov 2, 22:03 EDT

Update - We will be undergoing scheduled maintenance during this time.
Nov 2, 22:03 EDT

Scheduled - Lightspeed eCom will undergo system maintenance to migrate the platform to Google server hosting. All services will be offline during the first hour.
Nov 2, 22:03 EDT