All Systems Operational
Uptime over the past 90 days. View historical uptime.
Lightspeed Retail Operational
90 days ago
99.97 % uptime
Today
Retail POS Operational
Retail API Operational
Lightspeed Analytics Operational
Retail Integrated Payments Operational
90 days ago
99.97 % uptime
Today
Lightspeed eCom Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Payments Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Gastrofix POS Operational
Lightspeed Supplier Network Operational
Lightspeed Restaurant K-Series Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payment Capture Service Operational
Lightspeed Restaurant L-Series Operational
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Lightspeed Retail - Scheduled Database Maintenance Jan 26, 00:00-03:00 EST
We will be undergoing scheduled maintenance during this time.
Posted on Jan 13, 11:16 EST
Lightspeed Retail - Scheduled Database Maintenance Jan 28, 00:00-03:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 20, 14:36 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 13, 11:17 EST
Retail Payments - Scheduled Database Maintenance Feb 1, 02:00-03:00 EST
We will be undergoing scheduled maintenance on our database which will affect Lightspeed Retail merchants using credit card processing. A downtime of 5-30 minutes may be experienced during this time.
Posted on Jan 20, 14:41 EST
eCom Omni DB Maintenance - EU Feb 3, 18:00-18:30 EST
We will be undergoing a scheduled DB maintenance that supports our European Omnichannel merchants.
Posted on Jan 24, 13:06 EST
System Metrics Month Week Day
Lightspeed Retail Frontend Response Time
Fetching
LightSpeed Retail API Response Time
Fetching
Past Incidents
Jan 25, 2022

No incidents reported today.

Jan 24, 2022
Cayan and Lightspeed Payment module not loading on eCom checkouts
Resolved - This incident has been resolved.
Jan 24, 11:14 EST
Monitoring - We have implemented a fix and will continue to monitor the situation.
Jan 24, 11:13 EST
Identified - We have identified the cause of the Lightspeed eCom issue and a dedicated team of engineers is working on a solution.
Jan 24, 11:09 EST
Investigating - We are currently investigating an issue affecting merchants using Cayan or Lightspeed Payments on Lightspeed eCom. A dedicated team is investigating the issue.
Jan 24, 11:01 EST
Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022
Webshops are loading slowly
Resolved - This incident has been resolved.
Jan 21, 08:34 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 08:28 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 21, 08:14 EST
Investigating - We are currently investigating this issue.
Jan 21, 07:58 EST
Jan 20, 2022
Lightspeed Retail - Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Jan 20, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 00:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 13, 11:15 EST
Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
Retail Manager does not load on iPad
Resolved - This incident has been resolved.
Jan 14, 13:24 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 13:18 EST
Update - We are continuing to work on a fix for this issue.
Jan 14, 13:18 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 14, 13:09 EST
Investigating - We are currently investigating this issue.
Jan 14, 12:38 EST
Jan 13, 2022
Lightspeed Restaurant - K-Series - Scheduled maintenance of Back Office
Completed - The scheduled maintenance has been completed.
Jan 13, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 00:00 EST
Scheduled - On January 13th, between 6:00 AM - 8:00 AM CET, we are doing a maintenance in our Back Office. During this time it is possible that the Back Office will not be available or that you might experience degraded performance. After maintenance this will be up-to-date again. Online Orders and the POS will work as expected.

Thank you for your understanding.
Jan 12, 09:18 EST
Lightspeed Retail - Catalog Service - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 13, 00:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 00:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 12, 22:47 EST
Jan 12, 2022

No incidents reported.

Jan 11, 2022
Lightspeed Retail
Resolved - This incident has been resolved.
Jan 11, 01:19 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 11, 00:59 EST
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
Jan 10, 23:50 EST
← Incident History Powered by Atlassian Statuspage