All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Retail POS Operational
Payments Operational
API Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Advanced Insights Operational
Inventory Operational
Pulse Operational
Reservations Operational
Tasks Operational
Tempo Operational
Benchmarks & Trends Operational
KDS Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.97 % uptime
Today
POS Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office Operational
90 days ago
100.0 % uptime
Today
Purchase Operational
90 days ago
99.99 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
99.69 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.6.0 Apr 14, 2026 01:00-02:00 EDT

We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, April 14 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
- The Customers API now supports a mobile field for creating, reading, updating, and searching customers.

IMPROVED
- The Back Office Loyalty dashboard now displays Average Order Value (AOV) and Non-loyalty AOV metrics.
- The Online Products tab in Back Office is now visible for all merchants, regardless of enabled integrations.

RESOLVED
- Production dockets now sort option sets correctly in all conditions.
- Receipts reprinted from sale history now display the correct Sale ID.
- The "Chat to Support" button on the password reset page no longer shows an error.
- The Loyalty date filter now displays correctly on iPads in portrait mode.
- The POS auto log-out timer no longer fires during active gift card transactions.
- Gift card numbers with leading or trailing spaces are now handled correctly, preventing unexpected transaction failures.
- Online order prep time overrides in POS now apply correctly when set to 0 minutes.
- Bulk-applying a payment to a customer account no longer creates $0.00 tender entries against orders that did not receive any of the payment.
- Group orders with $0 items no longer prematurely replace the Checkout button with "Finish & Print".


IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Apr 08, 2026 - 22:53 EDT
Apr 9, 2026

No incidents reported today.

Apr 8, 2026
Lightspeed Invoicing Customer Deposit Balance Discrepancies
Resolved - This incident has been resolved.
Apr 8, 05:29 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 2, 11:45 EDT
Identified - The issue has been identified and a fix is being implemented by reverting the impacted accounts.
Apr 2, 11:19 EDT
Update - We are continuing to investigate the issue.
Apr 2, 10:39 EDT
Investigating - We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.
Apr 2, 09:40 EDT
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026
Lightspeed Insights (O-Series) - Missing Sales Reports
Resolved - This incident has been resolved.
Apr 5, 20:08 EDT
Monitoring - A fix has been implemented, and we're monitoring the result.
Apr 5, 19:59 EDT
Identified - The issue has been identified, and a fix is being implemented.
Apr 5, 19:54 EDT
Investigating - We are currently investigating an issue where sales reports for April 5 are not appearing in Insights.

Our team is actively working to identify the root cause and restore accurate reporting as quickly as possible.
Apr 5, 17:26 EDT
Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
Apr 1, 2026

No incidents reported.

Mar 31, 2026
O-Series: Insights Custom reports are not loading for some users
Resolved - This incident is now resolved.
Mar 31, 23:26 EDT
Identified - Our upstream provider is performing a rollback, there may be a brief disruption to Insights for approximately 20 minutes during this process. ETA for full restoration is approximately 2:30PM AEDT.
Mar 31, 22:32 EDT
Investigating - Our team is currently addressing a service disruption affecting Insights Custom reports. This appears to be related to an upstream provider, and we are engaged with their technical team to expedite a fix.

We will post another update once we have a clearer timeline for resolution.
Mar 31, 21:10 EDT
Lightspeed Restaurant (O-Series) — Scheduled Maintenance — Reporting & Insights
Completed - The scheduled maintenance has been completed.
Mar 31, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 07:30 EDT
Scheduled - We will be performing scheduled database maintenance to improve system performance and reliability.

Maintenance Window:
Tuesday, March 31 - 10:30 PM to 11:00 PM AEDT

What's affected:
- Back Office reporting will be temporarily unavailable
- Insights will be temporarily unavailable

What's not affected:
- POS operations, payments, and all other services will continue to work normally

We expect the maintenance to complete within 30 minutes. We'll update this page when the work is complete.
Mar 25, 01:45 EDT
Mar 30, 2026
Bancontact experiencing high refusal rate.
Resolved - The third-party partner has resolved the issue. Transactions are now being processed normally.
Mar 30, 07:59 EDT
Investigating - We have identified an issue outside our platform that is resulting in higher refusal rates for transactions processed through Bancontact starting at 11:56 CEST. This is affecting both Hospitality and Retail merchants.
Mar 30, 06:40 EDT
Lightspeed Restaurant (O-Series) - Hotfix 12.5.3
Completed - The scheduled maintenance has been completed.
Mar 30, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 00:00 EDT
Scheduled - Update Time: Monday, March 30 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

RESOLVED
- Creating or updating bookings via the API no longer fails with an incorrect permission error
- The Invoices page now correctly filters by site when accessed from the Subscriptions page, and the Status column is sortable again

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Mar 29, 21:35 EDT
Mar 29, 2026
Intermittent distruption to service
Resolved - This incident has been resolved.
Mar 29, 21:03 EDT
Monitoring - A few of our services were affected for a short duration, and now they are back up.
We are currently monitoring the situation
Mar 29, 18:18 EDT
Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026
Lightspeed Restaurant (O-Series) - Hotfix 12.5.2
Completed - The scheduled maintenance has been completed.
Mar 26, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:30 EDT
Scheduled - Update Time: Thursday, March 26 at 15:30 AEDT
Update Process: Your POS will automatically update after 15:30 AEDT.

RESOLVED
- Resolved an issue where multi-factor authentication could incorrectly prompt or display errors in certain scenarios.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Mar 25, 21:55 EDT
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