All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
99.97 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Retail POS Operational
Payments Operational
API Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Advanced Insights Operational
Inventory Operational
Pulse Operational
Reservations Operational
Tasks Operational
Tempo Operational
Benchmarks & Trends Operational
KDS Operational
AI Assistant Operational
Lightspeed Restaurant (G-Series) Operational
POS Operational
Lightspeed Payments Operational
Backoffice Operational
API Operational
Lightspeed Restaurant (L-Series) Operational
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.99 % uptime
Today
POS Operational
90 days ago
100.0 % uptime
Today
Back Office Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Purchase Operational
90 days ago
99.99 % uptime
Today
Produce Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Loyalty Operational
90 days ago
100.0 % uptime
Today
Lightspeed Kiosk Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump-It Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.9.0 May 26, 2026 01:00-02:00 EDT

We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, May at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

RESOLVED
- Fixed an issue where Pass Thru Printing did not assign a default register when enabled via Doshii or the Integrations page, causing some incoming orders to be rejected.
- Fixed an issue on iPhone POS where the Scan card button on the Add Customer panel could be clipped or hidden after items were added to the order.
- Fixed an issue where printing to an offline printer could enter a recovery-scan loop without surfacing a print failure banner.
- Fixed an issue where users without an associated site continued to receive Insights Live notifications.
- Fixed an issue where refunds processed through certain payment integrations (such as Verifone NZ and Windcave) could re-use the original transaction identifier after a declined or cancelled attempt.
- Fixed an issue causing long-running product CSV exports to fail.
- Fixed an issue where Dynamic Price List responses from API could return an incorrect tax-inclusive unit price.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on May 20, 2026 - 01:36 EDT
May 22, 2026

No incidents reported today.

May 21, 2026

No incidents reported.

May 20, 2026
Europe only: Instant payout and scheduled same-day payout unavailable
Resolved - Instant payouts in EUR to European bank accounts are now fully operational. There was no impact on other payout methods.
May 20, 03:12 EDT
Investigating - Europe only: Instant Payout and Scheduled Same Day Payout to EUR bank accounts are currently unavailable due to an external issue affecting SEPA Instant. We started seeing impact on 19 May at 11:00 CET. Standard payouts to EUR bank accounts are processing normally. We will share another update as soon as we have more information
May 19, 12:00 EDT
May 19, 2026
Investigating: Australian Phone Line Issues
Resolved - Our Australian phone lines are now fully restored and operating normally.
Thank you again for your patience!
May 19, 23:15 EDT
Monitoring - Update: Our Australian phone lines are now back up and running. We are monitoring the system to ensure service remains stable. Thank you for your patience!
May 19, 22:58 EDT
Investigating - Notice: We are experiencing temporary issues with our main Australian phone lines. If you need assistance, please call us at +61 2 5944 3904 or connect with us instantly via Live Chat. Thank you for your patience while we fix this!
May 19, 22:51 EDT
Lightspeed Restaurant O-Series - Inbound Calling Issues
Resolved - Our Australian phone lines are now fully restored and operating normally.
Thank you again for your patience!
May 19, 23:15 EDT
Monitoring - Update: Our Australian phone lines are now back up and running. We are monitoring the system to ensure service remains stable. Thank you for your patience!
May 19, 22:59 EDT
Investigating - We are currently experiencing an issue affecting inbound calls to one of our Australian support phone numbers.

Customers may have difficulty reaching us through +61 2 8599 2247 at this time. Our team is actively working with our service provider to resolve the issue as quickly as possible.

In the meantime, customers can still reach our Australian support team through our alternative number:
+61 2 5944 3904

We apologize for the inconvenience and appreciate your patience.
May 19, 22:14 EDT
Lightspeed Insights (O-Series) - Updates & New Improvements 6.1.0
Completed - The scheduled maintenance has been completed.
May 19, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 20:30 EDT
Scheduled - Update Time: Wednesday, May 20 at 10:30 AEST

During this maintenance window Insights Payments reports will be temporarily unresponsive, and Insights data may take a short time to catch up once the release is complete

NEW
- Added a Lightspeed Payments payment mode dimension to the Payments view for Insights Custom so reports can distinguish between card payments, Tap to Pay, MOTO and Pay at Table.

RESOLVED
- Fixed an issue in Custom Insights where measures in the Reconciliation view, including total tips received, were inflated when joined to other views in a report.
- Fixed an issue in the Custom Insights Purchase explore where deleted purchases still appeared in reports
May 19, 18:10 EDT
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026
C-series Backoffice: Internal Server Error
Resolved - This incident has been resolved.
May 15, 05:22 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 04:46 EDT
Identified - The issue has been identified and a fix is being implemented.
May 15, 03:34 EDT
Investigating - We are currently investigating this issue.
May 15, 03:21 EDT
May 14, 2026

No incidents reported.

May 13, 2026
Lightspeed Restaurant (O-Series): Scheduled Maintenance - Loyalty
Completed - The scheduled maintenance has been completed.
May 13, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 09:00 EDT
Scheduled - Scheduled for: Wednesday, 13 May at 11:00 PM AEST

We will be performing a scheduled security update to our Loyalty service.

A brief interruption of up to 10 minutes is expected during the update. During this time, the following may be temporarily unavailable:

- Viewing or editing customers in Back Office
- Loyalty balance lookups on POS

All other POS functions, including taking orders and processing payments, will continue to work as normal. We have scheduled this update outside peak trading hours to minimise impact.

If you experience any issues after this window, please contact our support team.
May 12, 00:17 EDT
May 12, 2026
Lightspeed Restaurant (O-Series): Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 07:30 EDT
Scheduled - Scheduled for: Tuesday, May 12 at 9:30 PM AEST

We will be performing routine infrastructure maintenance during this window.

No service interruption is expected and customers should not notice any impact.

If you experience any issues during or after this window, please contact our support team.
May 11, 21:27 EDT
May 11, 2026
Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.8.0
Completed - The scheduled maintenance has been completed.
May 11, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Monday, May 11 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

IMPROVED
- Improved POS reliability on unstable internet connections, the POS now recovers automatically without losing data during the disruption.
- Improved Pay-at-Table reliability to prevent duplicate charges if a payment needs to be retried due to network issues.
- Strengthened MFA security. Users must now re-verify with their current MFA method before changing or disabling it.
- Simplified Kiosk setup so branding fields now ship with sensible defaults, so you can save settings without filling everything in first.
- Improved Kiosk menus. Unavailable items now appear at the end of each category, so customers see what's available first.

RESOLVED
- Fixed an issue where new items added to a course did not print to the kitchen if a note had also been added to the order.
- Fixed an issue where POS could become stuck on the Lightspeed Payments loading screen when starting a checkout offline with no terminal connected.
- Fixed an issue where, after cancelling a bulk 'On Account' payment in POS, the payment method could not be selected again without starting the bulk payment over.
- Fixed an issue where free modifiers did not show $0.00 next to their parent item on the Customer-Facing Display.
- Fixed an issue where API-integrated payments (such as Verifone NZ and Windcave) reused the original transaction identifier when retried after a declined or cancelled result, instead of issuing a new one.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
May 6, 02:52 EDT
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
R-series Lightspeed Hub is unable to connect hardware
Resolved - This incident has been resolved.
May 8, 06:41 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 06:13 EDT
Identified - The issue has been identified and a fix is being implemented.
May 8, 06:05 EDT
Investigating - We are currently investigating this issue.
May 8, 05:41 EDT
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