Lightspeed - Status Page Status

Lightspeed Retail (R-Series) - Unable to process manual payments on Cayan (Retail iOS App only)

Update - We are continuing to work on a fix for this issue.
Nov 25, 2022 - 12:35 EST

Update - We are continuing to work on a fix for this issue.
Nov 23, 2022 - 18:15 EST

Identified - The issue has been identified and a fix is in progress.
Nov 23, 2022 - 18:15 EST

Monitoring - The issue has been identified and a fix is in progress.
Nov 23, 2022 - 17:02 EST

Identified - The issue has been identified and a fix is in progress.
Nov 23, 2022 - 16:49 EST

Update - We are continuing to investigate this issue.
Nov 23, 2022 - 12:38 EST

Investigating - We are currently investigating this issue.
Nov 23, 2022 - 12:38 EST

Lightspeed Retail (R-Series) Degraded Performance

Retail POS Operational

Retail API Operational

Analytics Operational

Integrated Payments Degraded Performance

Lightspeed Retail (X-Series) Operational

Retail POS Operational

Retail POS for iPadOS Operational

Reporting Operational

Inventory Operational

Customer Management Operational

Quotes Operational

Sales History Operational

Products Operational

Payments Operational

Setup Operational

Gift Cards & Store Credits Operational

Help Centre Operational

www.vendhq.com Operational

Lightspeed eCom (C-Series) Operational

Lightspeed eCom (Europe) Operational

Lightspeed eCom (North America & Australia) Operational

Lightspeed Restaurant (G-Series) Operational

Lightspeed Restaurant (K-Series) Operational

POS Operational

Back Office Operational

Back Office - Reporting Operational

API (incl. Online Orders) Operational

Order Anywhere Operational

Payment Capture Service Operational

Lightspeed Restaurant (L-Series) Operational

Manager Operational

POS Operational

API (incl. Online Orders) Operational

Lightspeed Golf Operational

Tee Sheets Operational

Marketplace Operational

House Accounts Operational

Business Intelligence Operational

Mobile Apps Operational

Partner API Operational

Lightspeed Payments Operational

Lightspeed Loyalty Operational

Dashboard Operational

Hospitality Integration Operational

Retail Integration Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 27, 2022

No incidents reported today.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

Lightspeed Retail (R-Series) - iPad Users Receiving API Limit Errors

Resolved - This incident has been resolved.
Nov 25, 12:25 EST

Monitoring - A fix has been implemented and we are monitoring results.
Nov 25, 12:02 EST

Investigating - We are currently investigating this issue.
Nov 25, 12:01 EST

Lightspeed Restaurant (L-Series) - Order Anywhere - unable to process online orders

Resolved - This incident has been resolved.
Nov 25, 07:12 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 07:07 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 25, 06:43 EST

Investigating - We are currently investigating an issue affecting merchants using Lightspeed Restaurant Order Anywhere. A dedicated team is investigating the issue.
Nov 25, 06:33 EST

Nov 24, 2022

No incidents reported.

Nov 23, 2022

Nov 22, 2022

No incidents reported.

Nov 21, 2022

Quantity on Hand not Updating to eCom

Resolved - This incident has been resolved.
Nov 21, 14:02 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 13:49 EST

Identified - The issue has been identified and a fix has been implemented.
Nov 21, 13:44 EST

Update - We are continuing to investigate this issue.
Nov 21, 13:43 EST

Update - We are continuing to investigate this issue.
Nov 21, 13:38 EST

Investigating - We are currently investigating this issue.
Nov 21, 13:37 EST

Report pages not loading intermittently

Resolved - This incident has been resolved.
Nov 21, 07:31 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 06:48 EST

Investigating - We are currently investigating the issue where certain Report pages fail to load.
Nov 21, 05:38 EST

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

Lightspeed Golf - BI Maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 23:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:00 EST

Scheduled - Lightspeed Golf will be undergoing maintenance between the hours of 9 PM EST (1 AM GMT) to 11 PM EST (3 AM GMT) on the night of November 14th. This maintenance will help upgrade our business intelligence tool.
Nov 18, 20:26 EST

Nov 17, 2022

Lightspeed Payments

Resolved - This incident has been resolved.
Nov 17, 18:22 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 18:06 EST

Investigating - We are currently investigating an issue affecting merchants using Lightspeed Payments. A dedicated team is investigating the issue.
Nov 17, 17:56 EST

Lightspeed Golf BI reports are experiencing issues and are not available

Resolved - This incident has been resolved.
Nov 17, 11:14 EST

Investigating - We are currently investigating this issue.
Nov 17, 10:31 EST

Nov 16, 2022

BI reports are experiencing issues and are not available

Resolved - This incident has been resolved.
Nov 16, 10:59 EST

Investigating - We are currently investigating this issue.
Nov 16, 09:15 EST

Lightspeed Golf - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 16, 09:14 EST

Scheduled - Lightspeed Golf will be undergoing scheduled maintenance between the hours of 11 PM EST (3 AM GMT) to 3AM EST (7 AM GMT) on the night of November 14th. This maintenance will help upgrade our business intelligence tool.

Thank you for your understanding.
Oct 25, 10:38 EDT

Nov 15, 2022

No incidents reported.

Nov 14, 2022

QOH updates not syncing from R-Series to C-Series

Resolved - This incident has been resolved.
Nov 14, 18:14 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 17:20 EST

BI reports are experiencing issues and are not available

Resolved - This incident has been resolved.
Nov 14, 18:08 EST

Investigating - We are currently investigating this issue.
Nov 14, 17:28 EST

Lightspeed Golf - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 14, 14:33 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 13:27 EST

Scheduled - Lightspeed Golf will be undergoing maintenance between the hours of 1 PM EST (5 PM GMT) to 3PM EST (7 PM GMT). This maintenance will help upgrade our business intelligence tool.

Thank you for your understanding.
Nov 14, 10:36 EST

Nov 13, 2022

Lightspeed Retail (X-Series) - Inventory database upgrade

Completed - The scheduled maintenance has been completed.
Nov 13, 21:55 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 19:48 EST

Scheduled - We are making some important changes to the way we store inventory data. In order to complete the final stage of this change there is going to be a period of slowed performance in inventory data processing.

From 1:00pm NZT on 14/11 (7:00pm EST 13/11, 4:00am 13/11 GMT, 11:00am AEDT 14/11), for up to 8 hours there may be a slow down in inventory processing from sales, inventory movements (orders, transfers etc) and manual adjustments. Any inventory counts completed during this time will also be affected.

Any movements made during this window will be captured, but may not show until after the window is complete.
Nov 13, 19:46 EST