All Systems Operational
Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
100.0 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments ? Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Back Office Operational
90 days ago
100.0 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.97 % uptime
Today
POS ? Operational
90 days ago
99.94 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
99.94 % uptime
Today
Purchase ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
99.85 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
99.97 % uptime
Today
Online Ordering Operational
90 days ago
99.97 % uptime
Today
Ordering Integrations ? Operational
90 days ago
99.97 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations ? Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 16, 2025

No incidents reported today.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.5.1
Completed - The scheduled maintenance has been completed.
Mar 13, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 00:30 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Thursday, March 13 at 15:30 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:30 AEDT.

RESOLVED
- Fixed an issue preventing some users from applying for Lightspeed Capital.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Mar 13, 00:25 EDT
Lightspeed X-Series, C-Series, E-Series and R-Series Scheduled Gift Card Maintenance
Completed - The scheduled maintenance has been completed.
Mar 13, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 19:00 EDT
Scheduled - We will be conducting scheduled maintenance for our Gift card feature on Wednesday March 12th between 11:00pm-5:00AM GMT. During this time, you might experience temporary degradation of an the ability to redeem, add funds or sell gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Mar 12, 08:52 EDT
Mar 12, 2025
Mar 11, 2025

No incidents reported.

Mar 10, 2025
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.5.0
Completed - The scheduled maintenance has been completed.
Mar 10, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 23:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 2, 23:25 EST
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Monday, March 10 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

RESOLVED
- Fixed gift card top-up errors not displaying correctly on POS.
- Fixed promos with a 'Minimum Purchase Required' of 0 creating 0x item charges on POS.
- Fixed an issue where selecting 'Complete Money Out' multiple times in quick succession created duplicate records.
- On-Account Sales now include tip amounts in Account Statements.
- Bulk payments can now be applied to On-Account sales when 'Require Customer' is enabled and for $0 sales.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Mar 2, 23:24 EST
Mar 9, 2025
Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.4.2
Completed - The scheduled maintenance has been completed.
Mar 5, 01:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 00:45 EST
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Wednesday, March 5 at 16:45 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 16:45 AEDT.

IMPROVED
- This update includes enhancements to input validation and system performance.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Mar 5, 00:28 EST
O-Series: POS Outage + Pricing is incorrect
Resolved - This incident has been resolved.
Mar 5, 00:33 EST
Monitoring - A fix has now been implemented.

There may be a short period of delays for data to send across to Bump Screens as the system catches up on order processing.

Please synchronise your POS (Top left corner menu -> Sync) to restore your pricing.

Pricing has been restored from the following timestamp for Wednesday 5th March:

AEST: 4:52AM
AEDT: 5:52AM
NZST: 7:52AM
Mar 4, 20:49 EST
Update - Most customers are able to get back into POS now, some may still be in offline mode.

Note that pricing may still be incorrect for now, we are hoping to have restoration of proper pricing by ~1:30PM AEDT
Mar 4, 20:06 EST
Update - We are continuing to work on a fix for this issue.
Mar 4, 19:31 EST
Update - We are currently experiencing an outage affecting our O-Series platform.

We are working to resolve this as a top priority, and we are doing everything possible to restore the platform as quickly as possible.
In the meantime, here are the immediate next steps you can take to continue operating:

- Use your Lightspeed Payments terminal to make manual transactions

- Disable online ordering integrations or process orders manually through your platform.

- Snooze any Delivery platforms or manually process orders via dedicated devices.
Mar 4, 19:30 EST
Update - Our team are currently working to restore POS functionality, POS units will be running in offline mode at the moment.

ETA for restoration will be posted ASAP.
Mar 4, 19:12 EST
Identified - A backup of our pricing data is being prepared for restoration.

Note that company level pricing and price-lists will be restored to the point in time they were at as of these time stamps:

AEST: 4:52AM
AEDT: 5:52AM
NZST: 7:52AM

We will advise here once the restoration has been completed.
Mar 4, 17:39 EST
Update - Our team are investigating options to restore pricing data, further updates will be posted here as they become available.
Mar 4, 17:26 EST
Investigating - Our team are receiving reports from customers advising that their products have all had unexplained price changes.

We are currently investigating this issue.
Mar 4, 17:00 EST
Mar 4, 2025
Mar 3, 2025

No incidents reported.

Mar 2, 2025

No incidents reported.

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