All Systems Operational
Lightspeed Retail Operational
Retail POS   Operational
Retail API   Operational
Lightspeed Analytics   Operational
Lightspeed eCom Operational
Lightspeed eCom (Europe)   Operational
Lightspeed eCom (North America & Australia)   Operational
Lightspeed OnSite Operational
Omnichannel Integration   Operational
Advanced Reporting   Operational
Lightspeed Restaurant   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Lightspeed Retail East Data Center Response Time
Fetching
LightSpeed Retail API East Data Center Response Time
Fetching
Past Incidents
Dec 18, 2018

No incidents reported today.

Dec 17, 2018

No incidents reported.

Dec 16, 2018

No incidents reported.

Dec 15, 2018
Resolved - The traffic to our platform is back to normal levels.
Dec 15, 20:42 EST
Update - We are researching connectivity issues from certain ISP’s across the United States region.
Dec 15, 20:10 EST
Investigating - We have identified an issue with Retail. A dedicated team is researching the issue. We will update you as more information becomes available.
Dec 15, 19:56 EST
Dec 14, 2018

No incidents reported.

Dec 13, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018
Completed - The scheduled maintenance has been completed.
Dec 10, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 17:00 EST
Scheduled - A release of Lightspeed Retail 2018.23 is scheduled as follows (note all times are in GMT):

- Europe & Australia: Monday, December 10th at 21:00 GMT
- Global: Tuesday, December 11th at 12:30 GMT
Dec 10, 16:24 EST
Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018
Resolved - The fix has resolved the issue, all operations are back to normal.
Dec 7, 08:28 EST
Monitoring - We have identified the issue and applied a fix. We are monitoring the results.
Dec 7, 08:21 EST
Investigating - We have identified an issue with Lightspeed eCom Backoffice. A dedicated team is researching the issue. We will update you as more information becomes available.
Dec 7, 08:18 EST
Dec 6, 2018

No incidents reported.

Dec 5, 2018
Resolved - This incident has been resolved.
Dec 5, 10:45 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 10:37 EST
Update - We are continuing to work on a fix for this issue.
Dec 5, 10:09 EST
Identified - We are researching an issue with the backoffice searching. Updates will be posted while we are learning.
Dec 5, 10:09 EST
Dec 4, 2018
Postmortem - Read details
Dec 4, 11:52 EST
Resolved - This incident has been resolved.
Dec 4, 11:49 EST
Update - The root cause of the issue has been found. In conjunction with our network provider we have made changes to the infrastructure to accommodate all traffic; HTTP and HTTPS.
Dec 4, 11:04 EST
Update - A small percentage of HTTP traffic is being served. In addition, we continue our research on the slowness for HTTP connections.
Dec 4, 10:38 EST
Update - We are continuing the research on the HTTP traffic.
Dec 4, 08:55 EST
Update - We are monitoring the slowness on HTTP only traffic. HTTPS traffic has been restored. This means that slowness could be experienced on http://domain.com websites. https://domain.com traffic is restored.
Dec 4, 08:20 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 07:58 EST
Investigating - We are currently investigating a performance issue within our Lightspeed EU eCommerce environment. Our storefront and API might be affected.
Dec 4, 07:53 EST