Store credit issue causing sale errors

Incident Report for Lightspeed - Status Page

Resolved

This incident has been resolved.

Posted Oct 16, 2026 - 13:04 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 16, 2026 - 12:50 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 16, 2026 - 12:49 EDT

Investigating

We’re investigating an issue affecting store credit. Processing a return to store credit may cause the sale to error, and store credit is currently unavailable.

Posted Oct 16, 2026 - 12:34 EDT

This incident affected: Lightspeed Retail (X-Series) (Customer Management).