Hospitality: Delayed Payout Reporting for EU/UK

Incident Report for Lightspeed - Status Page

Resolved

The incident has been resolved. All affected payouts are now correctly reflected in the Back Office.

Posted Jul 07, 2026 - 09:03 EDT

Update

We are continuing to monitor for any further issues.

Posted Jul 07, 2026 - 07:39 EDT

Monitoring

Payouts initiated on July 5th and July 6th are currently not visible in the Back Office, despite being successfully transferred to the respective bank accounts.
This issue impacts Lightspeed Payments reporting for users in Europe (excluding Switzerland).
The root cause has already been identified. The affected reports are currently being ingested, but this process is taking additional time to complete. We will continue monitoring the progress until all reports are available in the Back Office.

Posted Jul 07, 2026 - 06:44 EDT

This incident affected: Lightspeed Restaurant (G-Series) (Lightspeed Payments), Lightspeed Restaurant (L-Series) (Lightspeed Payments), Lightspeed Restaurant (K-Series) (Payments), and Lightspeed Restaurant (O-Series) (Lightspeed Payments).