Payments approved but not syncing to POS/ Not closing tables.

Incident Report for Lightspeed - Status Page

Resolved

The issue is now resolved.

Posted Oct 07, 2026 - 17:29 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 07, 2026 - 17:06 EDT

Investigating

Customers report that payments are approved on the payment terminal but are not being recorded as paid in the iPad POS, leaving orders open and causing confusion about whether payments were processed. Our team is investigating this and working on a fix.

Posted Oct 07, 2026 - 17:05 EDT

This incident affected: Lightspeed Restaurant (K-Series) (POS, Payments).