Unable to process payments with customers

Incident Report for Lightspeed - Status Page

Resolved

This incident has been resolved.
Posted Jun 25, 2025 - 16:49 EDT

Monitoring

We have implemented a fix and will continue to monitor the situation.
Posted Jun 25, 2025 - 15:09 EDT

Identified

We have identified the cause of the Lightspeed Retail (R-Series) issue and a dedicated team of engineers is working on a solution.
Posted Jun 25, 2025 - 14:50 EDT

Investigating

We are currently investigating the issue.
Posted Jun 25, 2025 - 14:41 EDT
This incident affected: Lightspeed Retail (R-Series) (Retail POS, Retail API).