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We are aware of the increased card decline rates experienced by merchants both today and yesterday. Our investigation revealed an unintended change, resulting in more declined transactions. We have since rolled back this change to mitigate the issue and have seen an immediate drop in related declines.
Our apologies for the inconvenience
Posted Aug 17, 2024 - 00:30 EDT
This incident affected: Lightspeed Restaurant (L-Series) (Lightspeed Payments), Lightspeed Restaurant (K-Series) (Lightspeed Payments), and Lightspeed Restaurant (O-Series) (Lightspeed Payments).