Update Time: Monday, November 16 at 15:00 AEDT Update Process: Your POS will automatically update after 15:00 AEDT.
NEW - Back Office has a newly redesigned Product list with a clearer catalogue layout, saved column preferences and improved inline editing flexibility. - Kiosk Demo Mode lets you try your own online menu in the Kiosk app before buying a subscription or hardware, without creating live orders or taking payments. Start with 'Try the demo' on the Kiosk feature page in Back Office.
IMPROVED - Updated Display to show item notes entered in POS beneath each product, so customers can check special requests before paying; whole-order notes remain hidden. - Added company-wide product filters for integrations to identify products that are sold, purchased or tracked in inventory, matching the filters already available for individual sites.
RESOLVED - Fixed an issue where the Online Orders tab and the new Orders screen in POS could fail to load delivery and pickup orders when requests took too long. - Fixed an issue where Accounts was hidden from the new Orders screen on POS. - Fixed an issue where blocking item quantity splitting on the new Orders screen. - Fixed an issue where connection errors could prevent POS orders from syncing or cause integrations to return an error. - Fixed an issue where checking a customer's loyalty balance or applying loyalty credit could leave checkout unresponsive if the loyalty service did not respond. - Fixed an issue where applying an upsell promotion to a large-quantity order could freeze POS. - Fixed an issue where sending or resending a digital receipt from Kiosk could create duplicate customer profiles. - Fixed an issue where adding the same customer from two places at once could create duplicate profiles. - Fixed an issue where deleting a product template on its own could leave its variants listed without the parent product needed to manage them together. - Fixed an issue where staff with permission to apply discounts could see a blank screen or be asked for approval to delete a held order when adjusting a product line. - Fixed an issue where the AI Feedback window showed an unclear error and offered no way to retry when the AI service was unavailable. - Fixed an issue where the AI Feedback window overlapped background icons on the Back Office home page. - Fixed an issue where a menu imported with the AI import tool could leave product templates without the attributes needed to add more variants. - Fixed an issue where 'New Import' and 'Back to Products' did nothing after a product import completed with some failed rows. - Fixed an issue where uploading or replacing a custom integration logo could fail or leave the logo inaccessible. - Fixed an issue where annual subscription invoices included free Lite products in the early-access charge description, making it look as though those products were being charged. The charge amount was already correct.
IN CASE YOU MISSED IT Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral! See the 'Refer us' tile on your Back Office dashboard for more details.
Posted Nov 11, 2026 - 17:53 EST
This scheduled maintenance affects: Lightspeed Restaurant (O-Series) (POS, Back Office).