Degraded performance of integrated payment processing

Incident Report for Lightspeed - Status Page

Resolved

This incident has been resolved.

Posted Jul 12, 2022 - 09:29 EDT

Update

We have confirmed payment processing has returned to normal

Posted Jul 12, 2022 - 09:29 EDT

Monitoring

A fix has been implemented and we are seeing an increase of approved transactions, we will continue to monitor accordingly.

Posted Jul 12, 2022 - 09:20 EDT

Update

We are continuing to investigate this issue.

Posted Jul 12, 2022 - 08:30 EDT

Investigating

We are seeing increased errors for transactions processed for Lightspeed Payments. The primary impact is Lightspeed Retail (R Series) merchants using WisePOS E, Mobile Tap, and MX915 terminals, Lightspeed Restaurant (L Series) merchants using the Mobile Tap, and Lightspeed eCom (C Series) merchants.

Posted Jul 12, 2022 - 08:30 EDT

This incident affected: Lightspeed Retail (R-Series) (Integrated Payments) and Lightspeed Restaurant (K-Series) (Lightspeed Payments).