O-Series: POS Outage + Pricing is incorrect

Incident Report for Lightspeed - Status Page

Resolved

This incident has been resolved.

Posted Mar 05, 2025 - 00:33 EST

Monitoring

A fix has now been implemented.

There may be a short period of delays for data to send across to Bump Screens as the system catches up on order processing.

Please synchronise your POS (Top left corner menu -> Sync) to restore your pricing.

Pricing has been restored from the following timestamp for Wednesday 5th March:

AEST: 4:52AM
AEDT: 5:52AM
NZST: 7:52AM

Posted Mar 04, 2025 - 20:49 EST

Update

Most customers are able to get back into POS now, some may still be in offline mode.

Note that pricing may still be incorrect for now, we are hoping to have restoration of proper pricing by ~1:30PM AEDT

Posted Mar 04, 2025 - 20:06 EST

Update

We are continuing to work on a fix for this issue.

Posted Mar 04, 2025 - 19:31 EST

Update

We are currently experiencing an outage affecting our O-Series platform.

We are working to resolve this as a top priority, and we are doing everything possible to restore the platform as quickly as possible.
In the meantime, here are the immediate next steps you can take to continue operating:

- Use your Lightspeed Payments terminal to make manual transactions

- Disable online ordering integrations or process orders manually through your platform.

- Snooze any Delivery platforms or manually process orders via dedicated devices.

Posted Mar 04, 2025 - 19:30 EST

Update

Our team are currently working to restore POS functionality, POS units will be running in offline mode at the moment.

ETA for restoration will be posted ASAP.

Posted Mar 04, 2025 - 19:12 EST

Identified

A backup of our pricing data is being prepared for restoration.

Note that company level pricing and price-lists will be restored to the point in time they were at as of these time stamps:

AEST: 4:52AM
AEDT: 5:52AM
NZST: 7:52AM

We will advise here once the restoration has been completed.

Posted Mar 04, 2025 - 17:39 EST

Update

Our team are investigating options to restore pricing data, further updates will be posted here as they become available.

Posted Mar 04, 2025 - 17:26 EST

Investigating

Our team are receiving reports from customers advising that their products have all had unexplained price changes.

We are currently investigating this issue.

Posted Mar 04, 2025 - 17:00 EST

This incident affected: Lightspeed Restaurant (O-Series) (POS, Back Office, API, Lightspeed Bump Screen by Bump It, Online Ordering, Ordering Integrations).