Open transactions despite an associated payment

Incident Report for Lightspeed - Status Page

Resolved

This incident has been resolved.

Posted Aug 22, 2024 - 14:46 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
All the transactions associated with a payment should now be available in the Receipt Report.

Posted Aug 22, 2024 - 09:29 EDT

Investigating

We’ve identified some transactions that remain open despite the associated payment being received.
Rest assured, no data has been lost. We are actively working to resolve this issue and address your reports promptly.

Posted Aug 21, 2024 - 12:00 EDT

This incident affected: Lightspeed Restaurant (K-Series) (Back Office - Reporting).