Settlement delay Canada

Incident Report for Lightspeed - Status Page

Resolved

We have resolved the payout issue with our banking partners that impacted a subset of Canadian merchants.
All missing sales were included in today's settlement and should be expected to be received by the end of the business day.
Thank you for your patience as we worked to resolve this issue

Posted Aug 13, 2024 - 15:39 EDT

Investigating

We're currently investigating an issue where a subset of merchants based in Canada are experiencing payout delays.
We understand how important it is to have access to your funds, and our team is keeping in touch with our banking partners as they work on a fix. Thank you for your patience with us as we work to resolve this issue

Posted Aug 13, 2024 - 13:05 EDT

This incident affected: Lightspeed Restaurant (L-Series) (Lightspeed Payments) and Lightspeed Restaurant (K-Series) (Lightspeed Payments).