Lightspeed Retail Merchants are experiencing slowness when finalizing a sale

Incident Report for Lightspeed - Status Page

Resolved

This incident has been resolved.

Posted Dec 07, 2021 - 13:09 EST

Monitoring

Performance is returning to normal. We will continue to monitor the situation.

Posted Dec 07, 2021 - 12:47 EST

Identified

We have identified the issue with our underlying service providers who are working to resolve the issue as soon as possible. Transactions may still complete but could take longer than usual to process.

Posted Dec 07, 2021 - 12:35 EST

Update

We are continuing to investigate this issue.

Posted Dec 07, 2021 - 12:20 EST

Investigating

We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.

Posted Dec 07, 2021 - 12:08 EST

This incident affected: Lightspeed Retail (R-Series) (Retail POS, Integrated Payments).