Delays updating customer balances

Incident Report for Lightspeed - Status Page

Resolved

This incident has been resolved.

Posted Apr 13, 2023 - 21:39 EDT

Monitoring

Customer balances should be updating as normal. There were also other areas of the product that were delayed, such as inventory counts. We'll continue monitoring the performance.

Posted Apr 13, 2023 - 20:00 EDT

Identified

We're experiencing delays updating customer balances. A fix has been put in place and we are processing the backlog of updates.

Posted Apr 13, 2023 - 19:53 EDT

This incident affected: Lightspeed Retail (X-Series) (Customer Management).