Merchants experiencing issues to sign in

Incident Report for Lightspeed - Status Page

Resolved

This incident has been resolved.

Posted Apr 13, 2023 - 22:35 EDT

Monitoring

The sign in issue reported by a few merchants is caused by their Internet provider. All our systems are operational. Updating the DNS settings seems to solve the issue.

Posted Apr 13, 2023 - 21:05 EDT

Identified

It appears the issue is with some Internet providers. Updating the DNS settings seems to have solved the issue for some merchants.

Posted Apr 13, 2023 - 18:52 EDT

Investigating

We are currently investigating an issue in which some merchants are unable to sign in.

Posted Apr 13, 2023 - 18:28 EDT

This incident affected: Lightspeed Retail (X-Series) (Retail POS).