Lightspeed Invoicing Customer Deposit Balance Discrepancies

Incident Report for Lightspeed - Status Page

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 02, 2026 - 11:45 EDT

Identified

The issue has been identified and a fix is being implemented by reverting the impacted accounts.

Posted Apr 02, 2026 - 11:19 EDT

Update

We are continuing to investigate the issue.

Posted Apr 02, 2026 - 10:39 EDT

Investigating

We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.

Posted Apr 02, 2026 - 09:40 EDT

This incident affects: Lightspeed Retail (R-Series) (Retail POS).