Payment processing for restaurant customers is degraded due to downstream payment provider issues

Incident Report for Lightspeed - Status Page

Resolved

This incident has been resolved.

Posted Mar 16, 2023 - 17:28 EDT

Monitoring

The downstream payments provider has reported a successful resolution of the problem, we are still monitoring the situation.

Posted Mar 16, 2023 - 17:22 EDT

Update

We are seeing improvements in successful payments.

Posted Mar 16, 2023 - 16:36 EDT

Update

The downstream payment processor has scoped down the issue to a specific service within their platform. They have started to implemented a fix which we see it is improving performance as of 21:18 CET.

Posted Mar 16, 2023 - 16:34 EDT

Identified

This affects a subset of the customer on the following products:

- Lightspeed Restaurant (K-Series)
- Lightspeed Restaurant (L-Series)
- Lightspeed Restaurant (G-Series)
- Lightspeed Restaurant (O-Series)

Customers of Lightspeed Restaurant (U-Series) are not affected.

Posted Mar 16, 2023 - 16:25 EDT

This incident affected: Lightspeed Restaurant (K-Series) (Lightspeed Payments).