Mobile tap Unable to reconnect

Incident Report for Lightspeed - Status Page

Resolved

The issue has been resolved, and a fix is available in POS version 24.46.1.
Please ensure you update your Lightspeed K-Series app via the App Store to apply the fix.

Posted Nov 22, 2024 - 08:19 EST

Update

The issue has been identified, and a fix is being implemented in the upcoming POS version 24.46.1.
This update will be available on the App Store shortly.

Posted Nov 21, 2024 - 22:46 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 21, 2024 - 19:00 EST

Investigating

We are currently investigating an issue affecting the connection between NYC1 terminals (Mobile Tap) and iPads.

Posted Nov 21, 2024 - 11:36 EST

This incident affected: Lightspeed Restaurant (K-Series) (Lightspeed Payments).