The following features are impacted by the incident:
- Online Orders - LS Reservations & Reservation Integrations - PMS Integrations (in general) - Stale Data in Back Office Reports - Pay at Table 2.0 beta - Payment Refunds - Preauthorized/tip-adjustment payment captures
Posted Oct 01, 2026 - 11:40 EDT
Update
Online Ordering and some payment services are recovering. We are monitoring the recovery and checking that services remain stable.
Some older online orders may appear as service returns. Please check the order time before preparing them. Refunds and payouts may also be delayed; please do not submit requests again.
In-store terminal payments continue to work as normal.
Posted Oct 01, 2026 - 10:43 EDT
Update
We are continuing to monitor for any further issues.
Posted Oct 01, 2026 - 09:43 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 01, 2026 - 08:36 EDT
Identified
We're experiencing issues with online orders and stale reports. We know the root cause and are actively working on a fix
Posted Oct 01, 2026 - 05:20 EDT
This incident affected: Lightspeed Restaurant (K-Series) (Back Office - Reporting, API (incl. Online Orders), Order Anywhere, Lightspeed Payments, Reservations).