We have implemented a fix and will continue to monitor the situation.
Posted Oct 20, 2025 - 15:53 EDT
Update
After a extended period of service recovery, we are again experiencing increased error rates in Lightspeed systems, related to the ongoing AWS service issue. Our engineers are continuing to work on the issue.
Posted Oct 20, 2025 - 14:58 EDT
Update
Lightspeed systems are currently experiencing intermittent issues related to an ongoing AWS service disruption. We’re working with AWS to restore service and are seeing partial service recovery. We continue to work on the issue and will post updates here. Thank you for your patience.
Posted Oct 20, 2025 - 10:41 EDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 20, 2025 - 09:50 EDT
Identified
We have identified the cause of the Lightspeed Systems issue and a dedicated team of engineers is working on a solution.
Posted Oct 20, 2025 - 09:44 EDT
Update
We are continuing to investigate this issue.
Posted Oct 20, 2025 - 09:44 EDT
Investigating
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
Posted Oct 20, 2025 - 09:26 EDT
This incident affected: Lightspeed Retail (R-Series) (Retail POS, Retail API), Lightspeed Golf (Tee Sheets, Marketplace, House Accounts, Business Intelligence, Mobile Apps, Partner API), Lightspeed Restaurant (K-Series) (POS, Back Office), and Lightspeed Retail (S-Series) (BackOffice).