Lightspeed Chat Support is currently unavailable

Incident Report for Lightspeed - Status Page

Resolved

This incident has been resolved.

Posted May 29, 2024 - 13:24 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 29, 2024 - 11:48 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 29, 2024 - 11:39 EDT

Investigating

We are currently investigating the issue with Lightspeed Chat Support, as support agents are unable to connect to incoming chats.

Posted May 29, 2024 - 11:25 EDT

This incident affected: Lightspeed Retail (R-Series) (Retail POS), Lightspeed eCom (C-Series) (Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia)), and Lightspeed Retail (X-Series) (Help Centre).