Manual Payment Issue for Lightspeed Payments (X-series)

Incident Report for Lightspeed - Status Page

Resolved

This incident has been resolved. Manual payments on iOS are working as normal.

Posted Jul 22, 2024 - 08:58 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 22, 2024 - 08:16 EDT

Update

We are continuing to investigate this issue.

Posted Jul 22, 2024 - 08:15 EDT

Investigating

We have identified an issue affecting a subset of X-series merchants making manual payments on Lightspeed Payments. The affected users will see declines on these transactions. A dedicated team is investigating.

Posted Jul 22, 2024 - 07:34 EDT

This incident affected: Lightspeed Retail (X-Series) (Payments).