Shopify order import/webhook not being processed

Incident Report for Lightspeed - Status Page

Resolved

We identified an issue that blocked Shopify orders from being imported correctly. Orders created in Shopify between Dec 14th 12:04 pm NZDT to 14:53 pm NZDT will be missing from sale history in Lightspeed Retail. Merchants can use the "Get New Shopify Orders" button on the Shopify setup page to import any missing orders.

Posted Dec 13, 2022 - 21:35 EST

This incident affected: Lightspeed Retail (X-Series) (Retail POS, Sales History).