Degraded performance for Lightspeed Payments

Incident Report for Lightspeed - Status Page

Resolved

This incident has been resolved.

Posted Sep 06, 2024 - 17:57 EDT

Update

We are continuing to monitor for any further issues.

Posted Sep 06, 2024 - 17:55 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 06, 2024 - 17:54 EDT

Identified

The issue has been identified and a fix is being implemented. We are already seeing a reduction in errors.

Posted Sep 06, 2024 - 17:12 EDT

Investigating

We are currently investigating this issue. Issues may be experienced accessing reporting and processing transactions

Posted Sep 06, 2024 - 16:10 EDT

This incident affected: Lightspeed eCom (C-Series) (Lightspeed eCom (North America & Australia)), Lightspeed Restaurant (L-Series) (Lightspeed Payments), Lightspeed Retail (R-Series) (Integrated Payments), Lightspeed Restaurant (K-Series) (Lightspeed Payments), and Lightspeed Retail (X-Series) (Payments).