Like many companies today, we are experiencing a major service disruption impacting the availability of our support channels across all products.
The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally. Customers may experience difficulty reaching Lightspeed support via phone and chat. We are monitoring the external provider and actively working to restore connectivity as quickly as possible.
Workaround: Email Support is operational. If you require assistance, please send an email to the support team of the specific Lightspeed product you are using, which can be accessed at www.lightspeedhq.com/support
We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.
Posted Oct 20, 2025 - 10:40 EDT
This incident affected: Lightspeed Support (Phone Support, Chat Support) and Lightspeed Retail (X-Series) (Help Centre).