Payment processing performance degradation

Incident Report for Lightspeed - Status Page

Resolved

We have identified the issue with the third party and have since resolved the issue. Transactions are now being processed normally.

Posted Dec 03, 2020 - 16:11 EST

Monitoring

We have implemented a fix and will continue to monitor the situation.

Posted Dec 03, 2020 - 14:21 EST

Identified

An issue with of one our third-party service providers has resulted in a degradation of integrated payment processing in Retail. The service provider is resolving the issue.

Posted Dec 03, 2020 - 12:40 EST

Investigating

We are currently investigating an issue affecting payment processing for merchants using integrated payments on Lightspeed Retail. A dedicated team is investigating the issue.

Posted Dec 03, 2020 - 10:57 EST

This incident affected: Lightspeed Restaurant (K-Series) (Lightspeed Payments).