Retail: Payouts generated on January 6th are missing for some Canadian retail merchants

Incident Report for Lightspeed - Status Page

Resolved

We have worked with our processing partner, and all the delayed transactions are now settled.

Posted Jan 08, 2025 - 04:22 EST

Investigating

We are currently investigating this issue with our processing partner.

Posted Jan 07, 2025 - 09:07 EST

This incident affected: Lightspeed Retail (R-Series) (Integrated Payments) and Lightspeed Retail (X-Series) (Payments).