Update - Our team are making some minor adjustments to increase performance on our end to work through the data backlog.
As a temporary measure, invoice sync history will only provide the last 25 transactions instead of 60 so we can dedicate resources to the export process.
We will return the sync history screen back to normal once this incident is resolved.
Jul 24, 2024 - 20:04 EDT
As a temporary measure, invoice sync history will only provide the last 25 transactions instead of 60 so we can dedicate resources to the export process.
We will return the sync history screen back to normal once this incident is resolved.
Jul 24, 2024 - 20:04 EDT
Update - Our teams are still re-syncing data that has been queued up from last week; whilst a lot of customers are seeing their data come through now there's still some backlog for both MYOB and Xero that is still being worked through.
Jul 24, 2024 - 00:53 EDT
Jul 24, 2024 - 00:53 EDT
Monitoring - MYOB and Xero were both impacted by the Crowdstrike outage on Friday.
Our systems are still working through a backlog of syncing data from Friday onwards due to accelerated loads on MYOB's API.
Please note that for Xero customers, a separate issue saw some customers see invoices remain "queued" for an abnormally long time starting from July 17th and a resync process was planned for this past weekend, this process is still in the works but running slower than expected due to Xero needing to recover their systems.
We anticipate most customers being back up to date my mid-week.
Note: If you have failed invoices from before Friday afternoon, please contact the support team so we can ensure our team have this chased up. Failed data syncs after Friday afternoon are already being worked on.
Jul 21, 2024 - 20:38 EDT
Our systems are still working through a backlog of syncing data from Friday onwards due to accelerated loads on MYOB's API.
Please note that for Xero customers, a separate issue saw some customers see invoices remain "queued" for an abnormally long time starting from July 17th and a resync process was planned for this past weekend, this process is still in the works but running slower than expected due to Xero needing to recover their systems.
We anticipate most customers being back up to date my mid-week.
Note: If you have failed invoices from before Friday afternoon, please contact the support team so we can ensure our team have this chased up. Failed data syncs after Friday afternoon are already being worked on.
Jul 21, 2024 - 20:38 EDT
Lightspeed Retail (X-Series)
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Lightspeed Restaurant (O-Series)
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Degraded Performance
Lightspeedhq.com.au (Website)
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Partial Outage
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Major outage
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Lightspeed Restaurant (O-Series) - Updates & New Improvements 10.15.0
Jul 29, 2024 01:00-02:00 EDT
We're excited to announce another update to your POS that will bring improved efficiency and stability.
Update Time: Monday 29th July at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
IMPROVED
- Pay@Table: the POS is no longer blocked on a payment screen when a Pay-at-Table transaction is taking place on an iOS device. The POS can continue to be used and the payment will complete behind the scenes.
- You can now refund individual items from a line that had a quantity adjustment.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Jul 25, 2024 - 21:46 EDT
Update Time: Monday 29th July at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
IMPROVED
- Pay@Table: the POS is no longer blocked on a payment screen when a Pay-at-Table transaction is taking place on an iOS device. The POS can continue to be used and the payment will complete behind the scenes.
- You can now refund individual items from a line that had a quantity adjustment.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Jul 25, 2024 - 21:46 EDT